In today's world you can do many tasks on-line via your own computer. Sometimes, it's nice to have…read morea face to face conversation with a human being to have circumstances reviewed and questions answered. That face to face meeting was exactly what I needed to happen with the Social Security Administration. After phoning the appropriate phone number I was a tad bit worried about the experience I may have during an actual meeting. If rating the phone experience alone it would be a 2.5 stars. This is based on busy signals, rambling messages, worming through the transfer system and the inability to talk to a live representative. So I went to the Social Security Administration without having a scheduled appointment. I feared disorganization and long waits. Oh how I had misjudged this agency with wrong preconceived notions. I met my husband in the parking lot and we entered the building together. Upon entering we were greeted from a distance by a security guard who pointed to a registration machine. Wow, a nice clean touch screen system, where you enter your Social Security number, then follow the prompts for reason for visit, etc. At the end it spits out a small paper tag with your registration number. We had a seat in the clean lobby and proceeded to wait for our number to be called. Within 10 minutes we were called to window "number" B. We met briefly with that employee who determined we needed to meet with a case worker who could further answer our questions, print out our options, and assist us with evaluating the whole picture. So we went back to the lobby area to wait. I figured it would be another 10-15 minutes. Wrong again. We no more than took a seat and we heard our last name announced and were told to go to window number 11. The case worker was a delightful, intelligent young lady who understood our questions and was armed with computer print outs of our collective Social Security data. She plunked the information we presented into the system and printed out our options. We were not rushed to make a decision but advised to take the information home with us and decide what works best with our current financial situation. She informed us because we had shown up in-person to make the inquiries she would generate a letter that was good for six months to make that date be the application date. WOW, my head is still spinning with this positive experience. Now we have a phone number to call to make an appointment or we can complete our application process on-line. A true five star experience with a government agency.

Giving 5 stars because someone has to do the clerical work of births, deaths, marriages (same as…read moredeath lol), etc etc the office is closed due to coronavirus. They won't even let you in to pee if you have small children with you lol everything is online unfortunately and will talk 3-6 weeks for any changes and or anything you need mailed to you unless what you want can be overnighted. Huge building, there's an area specifically for handicap parking, and huge parking lots.

They messed up my daughters birth certificate and then proceded to mess up every attempt at fixing…read moreit saying we did something wrong when we followed their directions. Absolute joke of a public service.

Was going 71 in a 70 and forgot to use my blinker. They got me for all I had, never stood a chanceread more

Pretty decent place where you can get to where you're going if you follow the directory. Or, if you…read morecould just ask for directions. You know, whatever floats your boat. The second floor is the entry level. So, if you're there to renew your driving license, go on down to the first. As is the case with Frankfort, it is never crowded a little after lunch hours, which is when we chose to go. Bada-bing, bada-boom, say cheese (or don't) and off you go with a hot and ready brand new license. The fee has now gone up to $20 (from the $12 a few years back). And, there's a $2 extra fee if you use a debit or credit card.

Located in a massive fortress building on a back road, adjacent to the Kentucky Vietnam Veterans…read moreMemorial, The Kentucky Department for Libraries and Archives is the official repository for historical records of governments in the state of Kentucky, including its various (and numerous) counties. Its collections include microfilms and original paper records dating to the very beginning of Kentucky as a state. It is truly a treasure for preservation of KY history and service to researchers of various interests. The archives are open to the public which include novices, intermediate and advanced independent researchers. I had a very specific and abbreviated research mission during my visit in September 2022, so cannot being to comment about the overall extent of their collections and services. I initially inquired via email about the availability of the specific records I was looking for and received a quick, very helpful reply. Once there, a very helpful, knowledgeable and efficient staff and they had me up and running quickly. I found exactly what I had hoped to find (prove or disprove a family legend about a wayward ancestor). It was truly amazing to hold 220 year old records of my ancestors and very grateful that we the public are allowed to do that. But my main purpose here is to clarify some things that may not be clear to first-timers, like myself. Like all similar facilities, there are stringent rules that must be followed and are strictly enforced. Experienced researchers are used to them, Novices may not. So just deal with it. Some supplemental comments: - Out of the way location, but easy enough to find. 626 to Coffee Tree road, next to Kentucky Vietnam Veterans Memorial, which itself should be visited to pay tribute to the 1,048 soldiers who died and are honored there. - I overheard that cell phone service is poor/spotty. - Entry requires filling out a form with government ID at the guard desk. The guard will open the locked access door. - Items allowed to be carried in are limited and specific. Not at all unusual or unrealistic rule for facilities like this. Strictly enforced. - There are free lockers at the entrance for items not allowed. You will be given a key. - The hours are not clear. The overall facility is open 9-4, but the research room is open 9-11:30 and 1-4. You will leave for their lunch break 11:30 to 1:00. - Head out west on 626 for a couple miles to run into the usual fast food franchises. - If records are on microfilm, you must use that form, not the originals. - Two public rooms: microfilm and research. - To access originals, staff will prepare a request form after you have found the item on an index on microfilm and they will be called and delivered to the Research Room. Very fast, only 10 minutes or so. There will be a cut-off near the end of the day. - Desk space in Research Room IS limited. They advise reservations. When I was there on a Thursday, it was not busy. - Staff only makes photocopies. They are very accommodating as allowing very old, delicate records to be copied. - You may find that your very early records, like court proceedings, are written on what amount to scraps of paper bundles together. Treat them with care and keep them in order. - Verboten: Folders of any kind including even simple manila file folders, pens, briefcases, folios, knives, scissors, highlighters, food, drink, USB sticks (not sure why) and CD's (why would someone bring a CD there?). - Allowed: Laptops, pencils, note paper, loose papers, cameras, cellphones (ringers off!), overhead "book" style scanners, "hand scanners." Essentially you can photograph or scan documents as long as the scanner does not physically touch the object. That precludes flatbed scanners but allowed cell phone photos, camera photos and (presumably) overhead "book" scanners. - But ... the tables in the research room do not have outlets. - Your materials will be checked by the guard (a really nice, polite guy - this isn't the DMV) coming in and leaving. It is necessary to preserve the collection.

I understand the importance of being legal and shipping my furry family members out of the country,…read more but a bit of nice goes a long ways. This place is strict and to the point. They tell you what all is wrong and then have you go back to your family vets office for more stuff over and over. They offer no apologies or empathy what so ever. I have been running my dogs all over the place today just to get their travel health certificates approved. Such a pain that you don't know about until you have to go through it yourself. I will give you a run down. If you are shipping animals out of the country, you need to do the following. Get a veterinary quarantine clearance to import form filled out and have ready from the destination country within 30 days of arrival. Then have a aphis form of health certificates filled out withing 10 days of travel. That aphis form is only to be filled out by certain vets that are trained in the procedure. Then that that form to u usda office and have the state vet approve it and give his seal of approval on it. Then and only then can your furry loved ones possibly get out of this country and into another. I do recommend read the import specs of the country of destination and have verbiage and writing from all vets before going to the usda. Have your rabies certificate s and all shot records. Also if they is strange odd verbiage on the import forms, have vets write a letter on their letter head to approve this as well. There are 2 double seats and a single seat in this waiting room. This truly is a place you don't want to hang out in. Finally got all stuff settled to get my kids flying. Also finally got a smile and a friendly talk from a lady working here.

Very nice library in Frankfort. Your fingerprint is your library card…read more They always have the titles I'm looking for on the shelf. Either they have a great inventory or nobody reads books anymore. Or they don't read what I do.

This library isn't big, but it is quite pleasant, and represents a good climate-controlled space…read morewith public restrooms. The wifi just pops on without needing a password or anything; what a thought! There is a garage underneath the place. As libraries go, this is rather retro in the sense that it still has a lot of physical books and some, but not a ton of spaces for people to sit or do meetings. I imagine the library of the future being a ton of little rooms for zoom meetings. That being said, this tiny town doesn't seem to place too much demand on the space, and it's a nice place to be.