I called kenz because ken left a good impression when he gave a quote a couple years ago. I called again recently, they quoted $145 for clearing both a sink and tub clog on same drain in bathroom. I provided additional details of my plumbing to be sure price would cover problem. Plumber arrives and clears tub in 20-25 minutes, then calls and says $75 more is required for 2nd drain. He didn't care what was promised over phone. For 1hr and 15min work cost was 225$. Invoice shows that kenz has been sold to thousand oaks plumbing. Every plumber lies and jacks price after they show up like this, wish tradesman had more integrity. read more

ON TIME and ON BUDGET! Kenz Plumbing had professional customer service from my initial call speaking to Monique, getting a prompt appointment call from Tanya, and a next day 15-min confirmation call that TonyC was on the way put me at ease before any work was performed. KP quoted the cost of work on the phone, re-quoted the cost of service on site, and delivered on the same pricing at the end. No surprises, courteous service, extremely care of house property, and thoughtful cleaning after work was performed. I was prepared for up-sale of video camera or leak detection services - pleasantly surprised it wasn't even brought up. TonyC arrived on-time clean & uniform, diagnosed the issue and performed excellent work, and made sure the area was safe and clean when he finished. Kenz Plumbing earned my business and future referrals. They'll get my call when I need a plumber. Task: Backed-up kitchen and 2-bath sink drains Fault: ABS drainage pipe grease & debris build up Fix: 10-15 ft rooter snake, exterior house access Duration: 60 minutes As for follow-up it was recommended to have hi-pressure drainage (ABS) pipe wash, house to street every 5-years which they offer and I'll have performed soon. Slow build-up of grease that catches debris and causes blockage is inevitable. We're fortunate to have avoided a blockage for 25-years. Big props to TonyC of Kenz Plumbing for his patience/time explaining his work before, during, and afterwards. Happy customer! AlvinT read more

I had a leak in the main water line coming to the house from the street, they gave me a great estimate on a total replacing of the line with a new valve and permitting, they were ready to start the next day and had the digging done, new line in and hooked up in one day! City inspector signed off in about 2 minutes and backfilling was completed after. All work was done in less than 3 days and for a very fair price. Payment was by email, communication was prompt and I felt like I was their most important customer the whole time. Very professional. read more

KENZ Plumbing - Plumbing Near Me - Oxnard, California

After called several company, decide Kenz pluming, because the inspection guy gave expertise advise and compatible price. Next day Milo and Eric arrived ON TIME! Finished the job with 2 hour including clean up afterwards. Deeply impressed. Definitely will only can Kenz Plumbing now on. Connie read more

The work performed is 5-star. The business aspect pulls off 3 stars. Called for an appointment and the receptionist says she will have a dispatcher call to schedule. Receptionist states that labor is $125.00 for the first hour. Dispatcher called and left a voicemail on my work phone for me to call her back. Before I could do that, the plumber calls and says they are on their way and for me to meet them at my residence. Some might think "great!" It just hit me a bit strange that no arrangements were made up front. Two men showed up for the job. I showed them the leak in the crawlspace under the house. They put down plastic sheeting to protect my floors and proceed to perform the repair. I verbally note the start time and the one guy confirms that. As they are working I ask to verify that it is $125 for the first hour. He says yes. I ask if there is a one-hour minimum, he says yes. I ask is that $125 for the job or per worker? He says it is per worker. The job is completed in 35 minutes. I get the $250 payment together while they are cleaning up. He is writing up the details on an IPad. He says the amount due per his IPad is $375! Then he asks to confirm I was told the labor fee was in fact $125.00. He says no problem; he will change the amount due to $250. Then he asks me to sign twice. I ask why twice? He says it is due to conversion from paperwork to electronic format (IPad). Payment is made and they leave. It later turns out the first signature was to authorize the start of the work. (Even though he wrote all this up after the job was finished). The second signature confirms that the work was done to my satisfaction. Two invoices were emailed to me within the hour by Kenz. Here are my concerns: 1. No call was made by the customer (me) to confirm an established time or window with the dispatcher. I fact I never spoke with the dispatcher. 2. Why was I quoted $125 per hour then they send two men which is now really $250 per hour? 3. Why was his IPad balance showing the amount due at $375? Where did $375 come from? 4. When the total was questioned by the customer, the employee simply and instantly changes it? This now makes me wonder about the $250 for a 35 minute job. 5. I was supposed to sign the authorization to proceed with the work BEFORE the job was started. (This would be an estimate) Instead, this was signed after the work was completed and signed on his IPad. (Since they started immediately with no estimate or paperwork) 6. No receipt was given for the cash payment. The workers have both my cash and signature. I have no proof of payment other than his form on the IPad. (This is HIS proof). I had to trust he would email me the receipt. 7. If I would have been quoted the actual labor rate of $250, I would have shopped for another plumber. 8. Why were two men send to the job when I never spoke with the dispatcher? (Only the receptionist). Who determines how many men are required? 9. The invoice shows no documented in and out time on the job, only 2 hours labor even though the job was only 35 minutes. 10. There is no documentation of who the second worker was. Was he a helper? Was he an apprentice? Was he a fully licensed plumber? The labor rates differ depending on who that second person is. 11. Since we were charged a full $125 per hour per employee, this would imply he was a full plumber. But that is not broken down or listed on the invoice. 12. The invoice does not state the labor rates or that the labor is a minimum of one hour. 13. In any business that deals with the public, if they tell you one thing, then charge you for something else, what would YOU call that? I called Kenz two days after the repair to inquire about their labor rates. I was transferred to someone higher up. It took a fair bit of effort to get a straight answer. The company kept asking for the invoice, but I wanted general information, not to lodge a complaint or get special treatment. They insisted they were an honorable company with many 5-star reviews. Why defend your reputation when asked about standard business practices, a written contract for work beforehand, and labor rates? read more

Pros: Kenz was the 2nd least expensive of four bids for a complete residential gas repipe. They were prompt, responsive and courteous. They got the whole job done in 2 days. Inspection passed and everything works. Cons: Man did they leave a mess! But on the other hand.. The representatives from the company presenting the most expensive bid had donned disposable booties before entering the house--implying they would be meticulously clean. Their bid was 3x Kenz. All said, I would probably use Kenz again. read more

I love these guys. I've had to call them in an emergency twice. They did a great job.

Paid the $80 to have a plumber check out our water heater (the pilot light went out and we couldn't get back on). The tech was rude, banging his tools around, overall looked annoyed at the job. Didn't really talk until he told me I needed a new tank, at that point his entire demeanor changed and was sweet as can be, talking about how they take care of families because they're a family business. Told me not to bother with a second opinion because he was right. Well, fast forward to a second opinion that diagnosed the burner box as the problem. Turned out it was covered under a product recall. My replacement and the plumber install were covered under the recall. Sorry but you will not be stealing $2200 from me, Sir. I deserve my $80 back. read more

I called Kenz this morning after being stood up by another plumber for more than two days. Milo was dispatched to my business within a few hours and took care of the problem promptly and courteously. I will be using Kenz for any future plumbing needs. read more

Service was amazing along with the follow up. Milo and Ken showed up and repaired the issues and also informed us of additional things. Tanya was great on coordinating and following up. Highly recommend - the entire staff was wonderful to deal with on every level. Clara Street Apts - Pt Hueneme read more

We had a slab leak and needed someone dependable to re-plumb our entire home. Had a great referral for Kenz from a neighbor, and we got the best, I'm certain. The crew was terrific..all workers were extremely knowledgeable, answered all questions, and when the work was finished our home was as if nothing had ever happened. I would call Kenz again for any plumbing job..their prices are reasonable and their work started right away and was completed ahead of schedule. 6 stars! read more

I was working in a kitchen in Oxnard recently and noticed a leak in the fridge line. Not being from the area, I searched online for the nearest plumbers. 2 didn't answer their phones, and one straight-up told me, "it's not worth it". I'm in the construction field myself, and unfortunately deal with flakes all the time. I had pretty low expectations by the time I called Kenz, but man, they blew those clowns out of the water. The plumber (Steve, I believe) was over in 5 minutes and fixed the problem in another 5. Very professional, very polite, no hassles and a reasonable rate. If I lived in their service area, I wouldn't hesitate twice to call them for a plumbing problem. I'd give 6 stars if I could. Good plumbers, like good mechanics need to be recognized. read more

Had a issue with a blockage under the slab. Called Kenz plumbing for help. Brien managing the office sized up the situation sending out a team Milo and Genaro. As it turmed out a jack hanmer was required to reach the problem. All work and clean up was done in a proffesional manner in a time line promised. I can't say enough of both Milo and Genaro in finding a solution and the performance of thier work.The follow up by Brien from the office was very much appreciated in keeping me informed. I highly reccomend Kenz for all your plumbing needs. (Huneme Bay Condo) Port Hueneme read more

I called Kenz to have an icemaker line run to my refrigerator. He came out the next day and gave me an estimate, and was able to squeeze me in the same day when his crew was done early at another job. The crew (Milo and Paco, I think) were fantastic. They were really nice and did a great job! read more

We've been using Kenz Plumbing for more than 15 years. Ken is a great guy, and he & his crew do a great job, and stand by their work. He's honest & prices are fair - he's the only plumber I use & recommend. read more

On-time, fast and a price I could live with. I will call again for any plumbing needs. - Kim in Port Hueneme

We needed to have a garbage disposal replaced at my friends place in Oxnard (long story short, I have a two year old). I called that afternoon, Scott was at her place an hour later. It took less than an hour to complete the work. Professional, polite and clean. Scott explained everything about the new garbage disposal and tested everything to make sure it worked correctly before leaving. I'm sure I'll be calling Kenz Plumbing for my future plumbing needs! Fast, convenient, efficient and friendly service! You cannot ask for more! read more

Had a pipe leak in my attic, as you can imagine it caused quite a mess. My insurance company sent out a plumber to make the repair and all he did was the very minimum. Of course he told me I needed to re-pipe my house. It is almost 50 years old. My neighbor told me about Kenz Plumbing, so I called him. His re-pipe estimate was very reasonable. My pipes were so bad, he recommended turning off my water ! YIKES ! I could tell that he was concerned. When I called him to start, he sent out his foreman Paco that same day. Paco told me exactly what needed to be done to get ready for the job, because they would be here the next day ! Sure enough @ 7 AM a crew arrived ! Each guy knew his job and they got right to it. Much to my surprise, they had the job finished in one day ! Paco and his crew really worked hard, they kept us informed of everything going on and were very professional. They left my house clean and tidy, and did a great job prepping, so messes were minimal. Thank you Ken, Paco and you're entire crew for an OUTSTANDING JOB ! 5 Stars all the way ! read more

Garbage Disposal went out (leaking bottom) right before work. My preferred plumber was out of town, but referred me to Kenz. (Point 1 - One plumber referring another). Called them and described the problem, and that I had another disposal already that needed to be installed, but the dual sink drain piping needed to be corrected to fit the larger disposal. They called back in an hour or so and the tech (Scott) was on his way. Scott arrived and got it done. My wife who was at home when Scott arrived commented on how 'cool' he was. (Point 2 - Good people) Job was done in under $200. (Point 3 - Fair price and didn't hold me (or the wife) for a small ransom. They've moved up the callback list. I won't hesitate to call them again. Great job guys. Thanks Scott. read more

Awesome company. We had a major plumbing problem that required a hole house re-pipe. Got Kenz info from a friend. This company Knows their stuff. I'd hire them again in a minute. They weren't the cheapest but I can guarantee they are worth the extra money. Ken was on site with his crew of six for two days. This was a big job! Thanks Ken and staff! read more

Ken is very reliable, always on time. An installed toilet was leaking and they came back the next day to fix it and did a great job.

I called Kenz Plumbing to ask for an estimate to convert my 50 gallon water heater to a tankless water heater system. The receptionist was attentive and gathered the background information on my current water heater. An appointment was made for just a couple of days later (I was surprised at how quickly Kenz was willing to come out for a simple estimate). Ken came out to discuss our needs and size up the project. Within 2 days the estimate was in my email in box. From the front office to the estimate everyone was quick, courteous and efficient. read more

I have not ever done a yelp review. However, I am compelled to do so after my experience with Tony from Kenz Plumbing (Which is also affiliated with Thousand Oaks Plumbing). There is not a bit of integrity or honesty with them. I called them out because the pilot light went out on the hot water heater and we couldn't get back on. He said we could try to replace the part for about $500.00 or replace the tank for $1,975.00. This is way over priced and there was no need for this amount of work to be done for just a damaged burner box!!!! I was able to get a second opinion from Mark Melton and Clinton on DONLON PLUMBING (805-985-8885) and was able to get my problem resolved within minutes at an unbelievable price. There are no problems with it now and works perfectly fine! Please note I paid Kenz plumbing their $79.00 Service Fee. KENZ Plumbing will try an overcharge you and push you to over spend when it is just not necessary to do so. It is a shame there are folks and businesses out there that are going to try and take advantage of you. DO NOT CALL THEM AS IT IS NOT WORTH YOUR TIME. I wish I looked at YELP before it did as I see Megan F on 08/07/2019 experienced the same problem I did! I do not know her at all....That is two people within the same month who feel compelled to review this company. Take your business elsewhere... read more

This company is wonderful to work with. Everyone from the phone operator to the final job was pleasant and helpful. The work was done in a timely manner with professionalism. I will definitely call them again for my plumbing needs. read more

Tankless water heater was acting up. Kenz very professional technician Scott was in quickly, troubleshot, diagnosed and repaired with a followup when the manufacturer sent the replacement parts for the faulty ones. I am very pleased with the overall experience. read more

After using Kenz Plumbing in the past, I called them in August of last year (2016) when we had an issue with the toilet in our Master bathroom. The tech installed a new fill valve and supply lines which had a warranty (per receipt) for one year. Recently that toilet started running every 20 minutes so I called Kenz Plumbing only because of the 1 year warranty. The tech came out and said that the flapper needed replacement, which he did at that time. No price was quoted, assuming that it was covered through the warranty. The tech called the office to confirm (after already replacing the flapper) and came back with a charge of $110 dollars for replacing it. REALLY??? To add insult to injury, you had to hold the lever down throughout the entire flush for the toilet to work properly. If we had been told ahead of time of this charge, we would've of said "No". The tech did the work first, then gave the quote. When I called the office to complain, I was told that the flapper wasn't covered by the warranty so I sent a text to Ken (the owner) hoping that he would look into the issue. He texted me back saying that he was out of town but he would look into it upon his return. I sent him a reminder text a few days later (since I had not heard from him) and have tried calling, but I always get his voice mail. I am very disappointed in all this and feel that I was taken advantage of by way of not having an option to decline service and being charged a big price for such an inexpensive part PLUS poor customer service by Kenz Plumbing. I will no longer use this company in the future. read more