The same exceptionally skilled, professional colourist/stylist team have been keeping me super excited about the FABULOUS results they achieve for me each & every visit over the past several years (I've been a client for 13yrs!) I never leave disappointed. Apologies in advance...I won't mention their names because I'm selfish & don't want them booked out when I need them;)! But not to worry, after years of attending this salon, I've seen the GORGEOUS results ALL of their team members are CONSISTENTLY producing. You want "REALLY GREAT HAIR"? Run, do not walk to this superior salon. You will not be disappointed....seriously people. Just do it. read more

Can I just say how much I LOVE Emily. I've been coming to Keora for the past year or so to get my balayage done. Although Stephanie did my first balayage, I wanted to go lighter, and I've since seen Emily for toner, a hair cut and balayage. The salon is super welcoming and they're very good at accommodating your schedule. I've been able to book appointments online, and they make sure I've booked the appropriate service as their online booking can be a little confusing. You can also contact them through Instagram, which is really convenient for me. The balayage cost about $250 the first time, and around the same the second, with 2 toners, blow dry and about 4.5 hours of effort. It wasn't quite perfect when we finished, since there was a bang piece that I wanted to be dark instead of coloured, and Emily made sure I had an appointment booked so she could fix it (for free!). My hair is beautiful, and they've done such an amazing job. I've gotten so many compliments. The price is quite reasonable for the location and fantastic work, I would definitely recommend this salon for anyone looking to get their hair coloured! Thanks Emily!! read more

I have been going to Keora Salon for a couple of years now, and I have never been disappointed. As soon as you book you appointment, you are taken care of by their exceptional staff. I always receive a reminder phone call a few days in advance of my appointment, and if there is ever a need for me to reschedule, they are always accommodating. Every time I'm there I am always offered a variety of beverages... They make a mean latte with chocolate sprinkles! They're staff is always professional, courteous, and attentive. Rebecca has been cutting my hair since day one, and she's a wizard with a pair of scissors. I have hair with a mind of its own, and she's always able to tame it. She's very knowledgable and always has helpful hints for me when doing my hair once I'm home. I HIGHLY recommend Keora to anyone looking for a great hairstyle. 10 out of 10. read more

Krisztina was wonderful and I give her 5 stars. I took my daughter there for a special Mother & Daughter day. However i am rating this purely on the customer service. The front desk service really disappointed me. When paying my bill, I was informed I would not get a massage receipt because she was not a registered RMT. I was NOT told this when booking my appointment. I got a receipt the previous visit so why not this time? I was out of pocket for the massage and it took away from the Mother & Daughter day I had planned for the rest of the day. Because of this experience, I will never go back. I hope this does not happen to anyone else so let front desk be aware or this issue. Customers should know when their massage will not be done by a registered RMT. read more

Ask for the killer duo--Tasha and Jason!! Best colourist/ stylist combo anywhere!!! These two have been doing this for years! Amazing, creative, beautiful work!! read more

Amazing. Adrian did my blonde and is fantastic!!! They were able to accommodate my schedule when a lot of other salons weren't and the products are amazing read more

Booked a hair appointment online and received confirmation of the appointment the day before. The day of the appointment I got a call less that 2 hours before saying their system doubled booked and I need to move my appointment. It isn't the client fault and asking people hours before the appointment to completely rearrange their day is unacceptable. read more

Extremely disappointed! I have been going to this salon for esthetic services for years. My last two visits were horrendous! The last 2 times I waited for half an hour after my scheduled appointment time to be taken care of. The esthetician was standing at the front desk gossiping with the guy at the main desk, instead of starting my appointment. I was getting my eyelashes tinted, after applying the dye, the esthetician left me alone for a long time without checking on me, my eyes started to burn, I called for help several times no one came. Once again the esthetician was standing at the front desk talking instead of looking after her client. My eyes were on fire, were bloodshot for the remainder of the day, and remained sore for days afterwards! Never again! Disgusted with childish staff, poor attention to detail and awful customer service. read more

When I see that a salon sells Aveda products, I assume two things: quality haircuts and excellent customer service. I was sorely disappointed. I had an appointment booked for a full balayage of chocolate brown and dark red this evening. When I got there, the gentleman who was to dye my hair (I believe his name was Adrian) immediately seemed to have an attitude. He explained he could not complete balayage in one appointment and I would have to book another if I wanted it. I said no, since it's Christmastime and I don't exactly have the time to come in for a second appointment. I asked about lowlights. Apparently that couldn't be done either. I asked for an all-over colour in a dark red. He suggested a dark violet-based colour. I said no, I work in a professional setting and I can't have any purple in my hair like that. He told me "you would only see the violet in the light" and I again responded no, I cannot have purple in my hair. I asked for all-over colour in a chocolate brown. He said he could, but that I would have to come in every three weeks to have my roots touched up (I would have been entirely willing to do this if he was going to give me the hair dye I actually wanted, but apparently that can't be done). Frustrated, I said fine, I'll settle for just a haircut and no colour. He told me that the stylist who was to cut my hair wouldn't be free for over an hour, and I was welcome to come back at that time if I wanted my hair cut. It's the middle of December. I'm not wandering around downtown to wait for a haircut I booked an appointment for (this was not the fault of the hair stylist, rather the colourist refusing to work with me to get a colour I'd like in my hair). I ended up walking out of the salon with no colour, no cut, and no time to get an appointment at another salon before Christmas. The entire time this gentleman spoke to me, it was almost scornful. It's not hard to be good at customer service - just listen to the customer, be respectful, and work with them to fulfill their needs. This colourist failed miserably on all three fronts. I will never attend this salon again and will warn my friends away from here. read more

Appalling customer service, I had an appt for 2:30 on Dec 10th, received a call in the morning indicating they had to move, suggesting I come in for 11:00, I advised I lived 45 mins away and could not make that time with so little lead time, they offered a 2:00 pm option as the only alternative. I had to route directly from my yoga class to the salon to make it in time. I arrive a few minutes to two, and the stylist asked me if I had product in my hair, I respond had to come straight from Yoga to make the time change, she indicates that she can;t guarantee that my colour will cover grey given my hair is dirty... apparently her version of 'just saying' The response takes a second to land and then I respond, well probably not a wise idea to gamble $85 bucks on a job that 'might not work' and could I speak to a manager, as I just spent 45 minutes commuting to salon and now 45 mins to return home and the value was the snide remark from a rather young and certainly unprofessional stylist. Common sense seems to be missing in this one... and Jeannette the owner no where in sight, Aveeda it'll take more than your products to see me back at one of your spa's, it seems like customer service training ought to be in the franchise module. tk read more