SHOPPERS PLEASE READ ALL OF THIS REVIEW BEORE MAKING YOUR DECISION. Again our system is not working…read moreand again we have to wait for another week. Since we noticed that our battery in our panel is low and trouble shooting it on the phone with a tech support for over a half hour and 4 emails within a 10 minute time frame saying that the control panel battery is running on 3% on my 9 yr. wedding anniversary she tells me she is sorry but we have to wait for the tech to come out because she has tried everything. The next day I call to try to get our appointment moved up and one tech guy tells me have you tried this and that and when I tell him we tried everything he tells me the tech support that I spoke with last night has no notes in the system. Since last night when I had 4 emails I now wake up to 25 emails saying the same thing and at 8:15 this morning Vivint calling us to tell us something we already know. So I call to ask to have our service discontinued and was told I had to speak to their Customer Loyalty Dept. I speak with their Customer Loyalty Dept. for him to tell me that I cant get out of our contract and he has given us way to much money in credits that he cant do anything for us now even thou now our control panel is not showing us that the door is locked and when windows or doors are open. He tells me that the tech will change out the control panel when he comes in a week. I told him they have already changed out the panel 2 other times. Guess what. Again there are no notes in the system showing that and when the techs come to your house they don't give you any paperwork to show what they did. So you look like the liar when you tell them that the panel has been changed 2 other times. So here we are how many more emails will we get saying that the battery is low or when it gets to 0 and completely stops our house AGAIN goes unmonitored. They answer the phone where we protect your home and family. How do they do this? I tell the Customer Care Loyalty Rep I want out of our contract due to them not giving us the services we are paying for. He tells me because they are willing to replace the panel because there is no record of it being replaced even thou again I tell him to contact these employees who have replaced it he tells me I cant get out of the contract but its fine for them not to protect our house and may family. Keep in mind I have 3 grandkids that live with us and that was the whole reason we went this security system. One more thing. The numbers they have listed on the internet for their Corporate number is all lies they all go to their Customer Service. You cant get a hold of their Corporate Office.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

I had occasion to call Buffalo Alarm last week due to a fast beeping sound coming from the key pad…read more I didn't realize at the time that it was due to a low battery. By chance I found Buffalo Alarm on the internet and gave them a call. I really was expecting to be told that I would have to sign up for a year contract for monitoring, which is what happened awhile ago with a another alarm co. When a called Buffalo Alarm and cheerful young lady answered and immediately transferred me to Jim, service manager. He set up an appt. and advised the service fee. Very reasonable. The tech arrived at the appointed time. He replaced the battery quickly and checked all the other batteries. He didn't try to upsell and I'm grateful for that. If I ever want to upgrade our system, Buffalo Alarm is the only company I would use.

From the owner: Buffalo Alarm has been creating safer environments in Buffalo and Western New York for more than 30…read moreyears. Today we partner with over hundreds of businesses and 1000s of home owners providing Monitored Alarm Systems, Access Control, Video Surveillance and more. Residential & Commercial Burglar, Monitoring, Access Control CCTV, Home & Business Security Systems Fire Alarm Systems Camera Systems

Recently had some service work done . Technician was on time and professional . They have been…read moretaking care of my alarm services for over 20 years and have always done GREAT !! Thanks Ken and staff !! Kenneth Horbett

This is our second house with a shield alarm system. The sales, office and install teams are very…read moreresponsive to all our questions and needs. It is a real comfort to have this security system in our home, knowing the way SHIELDS is on top of their game 24/7! I would and do recommend this company to all I know! Thanks again, for the help today!! Dennis and Jane M.

Stereo advantage sent me a damaged unit as being "reparied'…read more I had sent my unit(Surface Pro 3) to Square Trade for a ADH repair of a cracked screen. The unit came back with Stereo Advantage as the sender. They must of been contracted by Square Trade to repairmy unit. However when I got the unit back despite the box and the packing material in tack. the screen had a 1" long hole in he screen on the side opposite fo the original damage. I am left to conclude that damage was present before the surface 3 was packed. Not only that, they installed Windows 8.1 instead of Widnows 10 which is what was installed when I purchased it. I am glad that I live far away from Buffalo NY and will not have any reason to deal with this company again.

DO NOT BUY CAR STEREO'S HERE! First off, you have to go to the lifetime service center on wherle…read more not the main street location where EVERYTHING else is sold. The guy that sells/installs the car stereos is a JOKE. that guy has been dicking me around for over 3 weeks. Saying stuff like, my harness isnt in yet, then not returning my phone calls days later. Then when i finally stopped in, they magically have the part but it wasnt logged in the system. then when we set up an apointment to have it installed, and i show up at that time, he tells me he marked me for earlier and cant fit me in today.! load of BS. I cancelled my 300$ order. F that store. DO NOT GO THERE. you'd be better off at best buy.

My system currently has a malfunction and every week a false alarm occurs. That is ok, it will be…read morerepaired. The issue is the way the alert department operates. One week they called three times, then the police. The next time they called me once, then called the police. Within minutes I called back and each time their phone tree put me on hold for several minutes. Never happened this way before being merged with the Pye-Barker. Waiting to find out the details in real time is problematic. Apparently after talking with them, their position is once they call the police, I become a low priority call and shuttled to hold. While I wonder what happened and if I have to rush home! Really not good for the person being called about an emergency. I am now looking at other companies.

Since they were bought out by a larger company they have been horrible. You have to go through a…read moredirectory to get to speak to a person. The one I spoke to today have no idea what she was talking about I couldn't even understand her. My carbon monoxide detector was beeping and there was a triangle indicating a problem. I asked her if there was a serious concern she said she didn't know. She said a technician would call me in an hour still waiting. Switching to a new company. Don't bother service the service it's horrible. Been a customer for over 10 years and the decline is very visible

We had Sound and Theater install some speakers for us (2 rear, 2 in-ceiling). It was evident they…read moreknew their stuff and had plenty of experience in this area. They were professional and clean. The final price ended up being a bit higher than quoted due to them needing to leave and get additional install-equipment, resulting in an extra hour of labor, but overall, we were pleased with the end result of the speaker installation.

From the owner: Home theater and home control is our specialty. Use a single remote to control, the temperature,…read moresound and what's playing on the screen in any room in your home. Instead of a light switch use programmed buttons for lighting scenes or operating your fireplace. Even better use a touch screen, or mobile device to lower the volume or change a song from your backyard.

I've frequented this company a number of times, not only for keys, but also new locks for my home…read more They are always professional, friendly, & do a superb job. I feel they are a dependable, honest company, they've been a kenmore business for many years.

Could not complain more about this company. They are horrible. Made duplicate keys for my car…read more Told them make amd model amd year. Car unlocks amd starts, keys stuck in it now. They want to blame the ignition even though there were 0 problems untill I used their duplicate key. On call Danny transfered me to auto and auto hung up on me. Danny refuses to answer his phone. My car will be stolen by monday. Buffalo Lock amd Key confirmed you did your job wrong amd fixed my ignition amd made correct duplicates. Yikes expect you to reimburse me on Monday or i will take you to court. ​

Loud obnoxious alarm going off. I guess I need to get used to it. It will be my fate forever…read more Happened on July 4 so in order not to pay exorbitant service fee I will need to live with it.

I dealt with a Josh for a First Alert request service at (716)308-9170. This individual was…read moreextremely rude and unprofessional. Called me at unusual hours and when called back he texted me saying to stick to his business hours. Schedule twice and called 15 minutes prior to cancel both times.