Great alterations, reliable, friendly, overall never had a bad experience. Only place i will use in Lakewood- they are the best!

Admittedly, this place doesn't look like much at first glance - raggedy awning and tiny storefront in a pretty old building. But please don't let that scare you off. This the friendliest, best dry cleaner I've ever done business with. I've taken things in twice so far. The first time was a beloved silk dress that had gotten some stains on it during a possibly drunk walk through the woods a couple of years back. Um...anyway, I've had it cleaned a couple of times since then and nobody had been able to make much headway on the spots. I told the folks at Kergaard about them and they said they'd try. Try they did - they cleaned it twice trying to get them out and the stains are now almost unrecognizable. I can still find them but nobody else would ever notice them. Almost good as new! Then last night we realized one of Sean's suits needed to be pressed for a wedding that we were leaving town for at 11:30am. Yikes what do we do?? Kergaard to the rescue! I called as soon as they opened and asked if there was any way that I could have the suit pressed within a couple of hours and he said he could help. I brought it in at 7:15 and he had it ready by 10:30. I offered to pay extra but the guy wouldn't hear it. Less than 25 bucks for three pieces pressed and ready to go within 3 hours? That's great service of you ask me. Also, even before I started taking stuff here, we always noticed there were people dropping stuff off getting out of REALLY nice cars. Good sign for me. These are the type of people who dry clean everything they own so if they're trusting Kergaard, so am I. The people that work here are so friendly and kind, I just love to support a place like that especially in my own town. Take your dry cleaning here. You'll have a good experience. read more

I brought my (extremely delicate) wedding gown to Kergaard on the recommendation of Miranda from Miranda's Vintage Bridal. Since I had re-sold the dress, I wanted the best possible treatment for it. With Miranda's endorsement, I was happy to schlep across town for the best in dry cleaning expertise! Though the turn-around was a little sluggish on account of the specialty nature of the item, Kergaard did an absolutely immaculate job on the dress. The gauzy, ethereal tulle of the bodice and skirt was spotless and pristine throughout! I was so happy to pass the dress along to its new owner in perfect condition. In the future, I will look forward to coming back to Kergaard with more everyday items! read more

I brought two delicate items to this cleaner and they did a PHENOMENAL job. This was two separate occasions and I can't stop raving! One was a baptism gown that had been stained for literally years! My grandmother almost seemed upset that it was actually 'cleanable'- but even better, it looked brand new. Pretty amazing for 30yr old Spanish lace with baby spit-up and yellowed stains. The other was a wedding dress with fake tan stains on the back and in the seams. Again, looks brand new. Also, I was referred here by a vintage wedding gown restorer, so you know from that they know their stuff on treating delicates. read more

My husband got a pair of jeans hemmed here and he was very pleased with the way they were done. We had called around to several tailors in the area and chose this place based on location and price. They were cheaper by a few dollars and they were able to have it done within a few days as he requested. read more

I love wearing white and have invested in several shirts and under shirts and suit jackets that started to look grungy over time. They all were in good condition besides the color which made them look really worn. Instead of going out and spending the money to replace my staple pieces, I decided to try dry cleaning them to see if I could get them looking new. I was so shocked when I got my items back. I also took multiple stained clothes that I've washed and dried before (which I read online it would be impossible to remove at this point) and I thought I was checking out at a store with new clothes. I saved so much money just revamping my clothes rather than buying new ones. Couldn't be more impressed with the work they did!! read more

We've been using Kergaard Cleaners for a year since moving to Lakewood. The service is always prompt and the quality of work excellent.

If there was any way possible to give Kergaard Cleaners less than one star, I would do it. My recent experience there has probably been the absolute worst customer service experience I've ever encountered, and I'm easy-going enough that it takes A LOT for me to write a review like this. On June 13, 2015 I dropped off two 84" long curtain panels that I had purchased from Crate & Barrel about a year and a half ago. They had never been cleaned and I decided that while my boyfriend and I were renovating our condo, it would be the perfect time to drop them off. Upon a recommendation from my mother, I decided to go with Kergaard. The woman working at the counter (an older blonde lady) informed me that I could pick my curtains up in one week. Exactly one week later, on June 20, 2015 I returned. The same woman then informed me that they were not done, and to come back in another week. At this point, I was not in a big rush, since I wouldn't be able to hang them up immediately anyways. A few weeks later, after July 4, my boyfriend picked the curtains up and paid the approximately $30 dry cleaning fee. As we were still remodeling, I did not hang the curtains until this past weekend. On Saturday, August 1, I hung them up and realized they had shrunk quite a bit. After measuring them, we realized that my 84" curtains were now 77" inches long. A grand total of 7 inches, just gone. I immediately called the cleaners to let them know what happened and I got an answering machine. I left a message and asked them to return my call. They never did. On Monday, August 3, I took the curtains to the cleaners so that I could show them the damage and talk to them in person. Again, the older blonde woman behind the counter informed me that the damage was not their problem and curtains do shrink. From what I understand, an inch or so is standard and will eventually stretch out as the fabric hangs. But in my mind, 7 inches is unacceptable and my property has been ruined. I showed the woman the listing on the Crate & Barrel website and told her that it was their responsibility to replace what they had destroyed. She absolutely refused to negotiate and I walked out in tears, because my nearly $200 curtains were ruined. I currently have a complaint filed with the Better Business Bureau, but I would like to highly recommend people do NOT entrust these cleaners with anything they feel is valuable, delicate or expensive. I see that other reviewers have not had this type of experience with this business, but I also wonder how many other people not on Yelp have been burned by this company. My advice is to beware, and take your dry-clean only items elsewhere. read more

We've used this dry cleaner for a long time, but the quality of dry cleaning has really slipped over the past year and a half or so. I found that I often had to iron a piece or two when it came back, either because it hadn't been pressed correctly in the first place or because it had been bagged improperly. We took many pieces back, and while the owner was very courteous and corrected the problem at no charge, it became more and more of an issue. The last straw was when an expensive top that we had previously had cleaned there came back noticeably shrunken. Sorry to say, we no longer go there. Shirts, by the way, were always done perfectly. read more

This particular cleaners is by far one of the best i have been too in northeast Ohio! I took in 4 shirts and 3 pairs of pants to be cleaned and pressed and when i got it back it was perfect.. Not to mention the quality of the service, the lady there is very friendly and easy to get along with. She really makes you feel at home when you walk through the door! read more