I recently spent time at Kettering Medical Center while my mom was having surgery, and I have to…read moresay, this place goes above and beyond the "typical hospital" experience. The surgery went very well (huge relief), and every single staff member we encountered was supportive, kind, and genuinely friendly. Hospitals can be stressful places, but the people here do an amazing job of making you feel cared for and not just like "Patient #342B." The facility itself is spotless and surprisingly warm for a hospital setting. It doesn't feel cold or sterile, it almost feels like more than a hospital, like a place designed to comfort as much as it heals. There are plenty of waiting areas, good signage so you don't get lost in a maze of hallways, and even a cafeteria in the basement (Cafe on the Boulevard) for when you need a break and a burger. On a personal note, I was here 15 years ago to give birth to my daughter, and it's remarkable how much the center has improved since then. They've continued to grow, modernize, and somehow get even better at what they do. If you're looking for a hospital that combines top-notch medical care with a team of people who treat you with genuine kindness, Kettering Medical Center is it. No one wants to spend time at a hospital, but if you have to, this is a pretty great place to be.

I decided to go there -as a cardiac patient. I also suffer from C-PTSD…read more At first, the care was alright, through the night it deteriorated, once they found I take aprazolam for my mental health. I was told I have several conditions- none of which another hospital, a good cardiac care hospital -didn't find. The labs were lost, the nurses hurt me and I was "discharged"- awaiting transport. They left me to be observed, while in atrial fibrillation for 6 hours. I suffered. They didn't care. Do not go there.

Thank you so much to the excellent Registered Nurses who helped my husband, on Oct 5 2024, Karin,…read moreLeah and Ryan, are the best Nurses on earth! These Great, Kind, Skilled Nurses are on the second floor of the Stroke Unit! My sweet husband Bill was at 4000 Health Miamisburg /Centerville Ohio, he was helped first at Emergency Room, by excellent Registered Nurses: Ian and James, and then he was moved to a room on second floor of main hospital, Stroke Unit, helped by Great and kind and skilled Nurses: Karin, Leah and Ryan, excellent Nurses, and also very kind Natalie, the speech Therapist! Thank you for helping my sweet husband! My husband was treated for a stroke there, on October 5, 2024 Thank you so much, for your compassion and skills and helping us! Thank you so much for your excellent care towards my husband! October 7, 2024 Thankful patient and thankful wife, Bill and wife

Terrible place the doctor that is in charge of the ER at night through something at me I think it…read morewas a cup woke up and bruises all over me if so bad I had to take legal action

The Doctors,Nurses, and support staff went above and beyond their duties. The Hospital and Hospital…read moreRoom was extremely luxurious and convenient. I have been a patient of Soin since the hospital was built. Soin has never let me down in any category and continues to be the number 1 hospital in Ohio. The Er Doctor, ER Nurses and my Urologist Eric Esponosa are truly the best in the practice. They put the patient's needs first and foremost and with ultimate respect. Please let this comment reach them and let them know they are loved and appreciated.

I had the worst treatment at this hospital by after care nurses name Jahnse and Jenny at Sion…read morehospital. These nurses allowed me to feel unsafe that I discharge my self early after only 1 night stay from a major surgery. They refused meds that were prescribed to me while I was in extreme pain. They allowed me to remain in blood stained sheets the whole time and played mind games with what meds I was able to take when my charts showed clearly I was prescribed the amount I asked. I haven't even received an after care call since I left. I hope that they re train them proper care to clients this was a very emotional experience i hope no one ever has to encounter again. The evening nurses and the dr who did my surgery were excellent.. but those two day time nurses need to fix their attitude and behavior. It looks bad on the hospital.

Weird review to write but I had a endoscopic procedure and the level of nursing care was…read moreexceptional. No one wants to be in a hospital even for a quick procedure but when needed you want a caring and professional staff. They deliver and after all the press about Kettering Health Care and the data hack I want to send along my thanks. I even got a card from the staff thanking me for trusting them. Sorry no pictures but that would be a HIPPA violation. I highly recommend the endoscopy staff they are amazing

I had the BEST experience delivering at this hospital. Nurses were soooooo great - surgical team…read morewas awesome. I felt informed and well taken care of! If I end up having another baby - I will without a doubt be back!

Called in because their websites down and the app isn't working and I'm desperate to make an…read moreappointment. I need to see someone who could help me. I'm having a very painful allergic reaction that is caused a lot of discomfort. I let them know that their website was down that their app wasn't working and asked if I could please schedule an appointment over the phone to see someone to which the receptionist told me she was not able to make an appointment for me over the phone because there are other people in the room waiting to be seen! how ridiculous is that for a response she claimed it was because they weren't allowed to discuss patient information over the phone like none of these people I've ever been to a doctor before or heard receptionist at doctors office speaking to other patients on the phone about setting up appointments give me a break. This is ridiculous. I feel like the person just didn't want to do their job.

I've been to the Premier Urgent Care in Springboro three times in the last 2 years. It's been great…read moreeach time. Just a few minutes wait until they take you back to a room. NP or a PA comes in to the room and assesses your situation after asking a few questions with the answers you give them. Then out you go with a prescription if needed. It's so nice to have a facility like this. If I had called my doctors office it would have been a week or more before I could see the doctor. I highly recommend Premier Urgent Care.

Was from out of town and needed an urgent care. This was close and we drove over. They were not…read morebusy at the time and we were seen with little wait. Everyone was so friendly and professional. The provider did an excellent job and got us on the path to healing. We had an excellent visit and were thankful for the quick and easy treatment. They is call in our prescription quickly as promised.

I use to work for Doctors Urgent Care in Kettering, Ohio over 35 years ago. Very professional…read morestaff. We were like a family. The care we provided was top notch. I miss everyone.

I walked in on a Sunday, May 24th 2026, at about 1:00 PM, no one at all was in the waiting room…read more The receptionist asked if I had an appointment, I did not realize that one had to have "an appointment" at Urgent Care, I asked the receptionist if there was a wait and she said no but that there were had appointments every 15 minutes and she could "not guarantee" when I could be seen, even though again, the place was empty. In the midst of taking my insurance information, the phone rang and instead of asking the caller to hold so that she could finish just simply adding my info to the system (which I am sure they had due to this not being my first visit) , she took the call. She proceeded to talk with this call for about 10 minutes while I stood there waiting. Apparently, we was going to be sure I would not be seen due to, i(f there were indeed) "appointments every fifteen minutes" the next person was about to walk into the door. The receptionist had a terrible attitude from the time I walked in, this is definitely the last thing one needs to deal with when undergoing a sudden health issue. I had to interrupt her call in order to ask for my insurace card back so that I could go somewhere else that actually cared about their patients. Do better, Premier Health and perhaps try and find a bit more of a compassionate human being as your receptionist.

You cannot give a diagnosis until the test come back! I was never examined by the Dr. that was on…read morestaff. He gave me a urine test and then came back five minutes later and said I had a UTI. Sent me home with two prescriptions two days later my doctors office informed me that there was no sign of any infection whatsoever so four days later and the problem is still existing am giving the amount of starts because the receptionist and the nurse were excellent!! Next time don't use Chat GPT

If you need imaging and lab, they are the BEST! Super fast and friendly. I have been there numerous…read moretimes and they have always been on the ball.

September 4, 2026, Friday 0915 AM I left in tears! These…read morehealth care providers there do not care about human beings, especially on an upcoming Holiday, Labor Day weekend! Traumatic and negative experience, crying for several hours!!! I never got Help here!! I felt discriminated, for being Bi-Racial and for being an older female patient! Shame on them!! I felt dis-respected because they did not want to work today, being a Labor Day Weekend holiday, coming up!! I thought the Labor Day holiday began after midnight on Friday! Labor Day Weekend coming up and no one has the moral kindness and professional integrity, to help me, at all!! I have been there before many times, and no issues, except today, with Ms. Missy and with Ms. La Tara, an LPN, Office Manager there! Missy and La Tara gave me the most negative and most dis-respectful experience, as I am a Medicare/Health Springs, Senior Citizen! I am a human being!! I never met them before!! Ms. La Tara, office manager, gave me a 10 dollar gas card,for reimbursement for me for my gasoline, used for this traumatic trip to them today! I wanted to be seen by a Doctor today and not be traumatized and dis-respected as a Senior Citizen! I went on Thursday, September 3, 2026, in person, to the Reception Desk, to get an appointment, for a Dog Bite/Attack, (Dog Bite happened in April 2026, I was experiencing new pain in that area, of my Hamstrings, back of left leg, where the German Shepherd, loosed, a next door neighbors dog, neighbors dog bit me, and for the last 3 days losing sleep, and having pain, day and night in that area of the past big violent neighbors dog bite/attack! The Receptionist explained to me that my usual kind Provider was not available, and would not be back till September 14, 2026, So, the desk receptionist (The Receptionist Trainer and experienced Receptionist) told the newer Receptionist, find her another Provider, and they gave me, an appointment for Friday morning, at 0915 AM, September 4, 2026, with a new provider: a Dr. Soto. Missy, the intake health care worker was rude and aloof and said that she would need to go get the office manager: Ms. La Tara, involved for this appointment! Why? I felt that this being Labor Day weekend, every one there was only concentrating on their long weekend of fun! I have always been professional and kind and polite always! Ms. Missy and Ms. La Tara decided on their own that they would not see me today, WHY? They were rude and not professional to me! I told them that we drove from Xenia, Ohio, in heavy traffic, for this early morning appointment, with Dr. Soto! I never saw Dr. Soto, and I never got Medical attention!! Ms. Missy and Ms. La Tara LPN, said I go do Physical therapy or go to the Emergency Room!! We cannot afford the Emergency room cost and the distance and the gas and very long waits for going to the emergency room! Also, I had this appointment with them today, Sept. 4, 2026 ! I have been going there for a while and felt more comfortable there, until today!! How did these two people: Ms. Missy and Ms. La Tara LPN, have such power and authority to decide that I would not receive medical help today!~I am in excellent health otherwise, just wanted a Doctor, to help me with my old dog bite (Back in April), with the recent shooting pain in that area of my leg! Please refer this traumatic serious matter to Patient Relations! I have already notified Medicare and Health Springs ! Eileen D. Brown September 4, 2026