He new want I wanted even though I did a very poor Job articulating it. Heath was very knowledgeableread more

Ray Johnson carries the highest quality products as we can attest to after using our gas-driven…read morefireplace logs since 1987! The fireplace looks as great today as the day it was installed. Ray also provides exceptional customer service, and in my opinion, he is the most knowledgeable & trustworthy person in Hampton Roads for gas-driven products. You can call Ray Johnson with confidence, and we are lucky to have had him serving Hampton Roads for so many decades. Mark Broughton

I visited Ashley Outlet in Fredericksburg, where they had signs advertising reclining sofas "as low…read moreas $499," sofas "as low as $299," and sleeper sofas "as low as $499" (see attached photos). However, no products in the store matched these prices. When I asked, my sales associate admitted he has never seen a reclining sofa for $499 during his time there. He suggested maybe it was "online only," but Ashley's online reps confirmed that store and online pricing are not connected, and nothing online matches these price points. I tried to escalate to the manager, who gave me a phone number that connected to a warehouse worker who couldn't take complaints. When I went back inside, customer service gave me the same number again. No one could explain the price signs or resolve the issue. Under federal guidelines and Virginia law, this appears to be false or misleading advertising. The signs are up, but the products and prices don't exist. Very frustrating experience.

Delivery for the outlet store seems to have some issues. Was given a few days that didn't work with…read moremy schedule and they don't deliver on days that I could be available so it was going to be another week until I could make it work which seemed to be an issue for them. I was told it would be best to get a refund on the delivery and hire a third party service. I didn't think this was an okay response and reached out to the main store across the street which got it to me sooner than expected and apologized for the troubles this team gave me. Not sure why another location was able to help me and this one wasn't able to.

My husband and I came in over the labor day weekend to inquire about a pool. There were no…read morecustomers in the store but we still waiting quite some time for someone to come out and great us. We let them know we were looking for a pool and were still torn on inground or semi above ground. The gentlemen told us to look at the examples on the wall and he was going to get someone to help us. The sales person who came out did not answer any of our questions and had us talk to the original person since I guess he didn't want to sell us an inground pool. The original person showed us 2 pictures on his phone and the basically pushed us out the door. We had to ask for a pamphlet. We ended up going somewhere else and purchased a pool that day from them. Not sure what they were thinking there, I guess they didn't believe we actually were in the market for a pool but we were treated like we were interrupting something and they didn't want us there. We definitely won't be back for supplies for our new pool.

My motorcycle broke down on the side of the street and the assistant manager allowed me to come…read moreinto the store, gave me a phone charger, even offered me a ride to get back to school. he went above and beyond just to make sure I was safe and had a way of getting home. I could not have asked for more help 10 out of 10 experience. it spoke levels to the character of all of the employees with an East Coast leisure. They don't just care about your service. They care about your safety.

YesterToys is a fantastic spot for collectors. The owner, Mike, possesses an impressive level of…read moreexpertise and is wonderful to chat with about figures, shows, and the world of collecting. I will definitely be returning to YesterToys in the future!

Came to look around in afternoon, there was a gaggle of women sitting around on the furniture…read morechatting. One got up to greet me, I was looking around but the women were sitting in the middle of the store yapping away. I felt uncomfortable walking infront or between them so I was just working my way around them- in a TINY store. I spent most of the time looking at their jewelry selection. Found a pair I liked that were intact when I spotted them. I checked out, but the much older woman helping me wasn't super friendly. When I got home and opened the envelope she gave it to me in- one of the earrings was completely broken. It's not even an earring anymore since I can't wear it. The earring stud completely came off- and it's not even in the bag to try and replace it or fix it. I looked everywhere to see if I had just missed it- but alas- it was not there. This was my first time checking out this store and I won't be back.

Wow. Much larger inside than expected. This store goes on for quite a while and has several rooms…read morefull of beautiful and well crafted Amish furniture! There is season and elegant decor like lamps and table runners, as well as bedding and quilts. You can get bedroom and dining and living room furniture inside.

Love this place! The pumpkin muffins with chocolate chips are delicious! Took my boyfriend and he…read morelikes it here too (he likes the dried fruit too). The rooms take great advantage of the different sections. The staff is very nice and they make you feel welcome!

Today was my first time visiting a At Home store. I was impressed with the wide selection & really…read moreappreciated that they have large & tall products! I often feel that decor store carry small items but I was glad to see the size of some of their products. I'm definitely looking forward to shopping here more & buying some large items! If you're currently decorating, I'd say check it out! But don't expect a Micheals or Hobby Lobby, while they do have decor items, think bigger pieces

At Home store has great pots for plants. Different colors and sizes. They had tables, rugs, themed…read moredecor. It's so fun going up and down the aisles. I got a really nice water pitcher and a new cat bed. Prices are decent. Parking is ample. Staff is extremely nice and friendly. You can find everything here. It's a cool store!

It's been a few years. I really like browsing Williams-Sonoma, I have for years. Over the years I…read morehave enjoyed purchasing gifts around Christmas and this is what brought me in. I specifically was looking at espresso makers and boy do they have a lot of models, most higher end that I was looking to purchase. The Breville is one of the stores main brands. However, they do offer Delonghi, Phillips and others. While browsing for 15 minutes or so there were staff around stocking and doing administrative task. I was never approached for help and asked. Once I engaged the staff I revived adequate assistance. Ultimately we looked at models to ship and dates. They were offering free shipping anywhere in the country. Unfortunately the ship date was almost a month out. I ejected to purchase elsewhere. I did decide to purchase their famous dish towels. They are the very best, not cheap, but quality. While checking out I snacked on peppermint bark samples, so yum! I'm sure I will be back, but I regret the downgrade with slow service. 3.5 rounding down.

A Sizzling Father's Day Experience…read more Another fantastic Sunday at Williams Sonoma for their weekly Technique Class--this time in celebration of Father's Day, featuring all things steak with a flavorful chimichurri twist! Brooke, the class instructor, is always such a highlight. She's incredibly knowledgeable about all things Williams Sonoma--from cookware to ingredients--and truly makes every demo approachable and enjoyable. She always greets me by name the moment I walk in, which speaks volumes about the welcoming, community feel these classes have built over time. It's one of my favorite Sunday rituals. Today's class was all about learning to cook rib eye steak using their Chimichurri Rub--and let me tell you, it smelled just as good as it tasted. I asked Brooke if I could livestream the session, and while she kindly preferred not to be on camera, she allowed photos as long as she wasn't in them. I totally respected that--being someone who also prefers to stay behind the lens myself. After class, I went straight to the store, picked up the Chimichurri Crunch jar, and decided to recreate the experience at home with some filet mignon and roasted potatoes. Let me just say: WOW. That flavor brought the meal to life, both as a marinade and finishing sauce. The sample in-store was delicious, but making a full dinner with it at home sealed the deal. This is definitely a product I'll be repurchasing. If you haven't been to one of these classes, you're missing out. They're hands-on, informative, and always inspire me to try something new. Shoutout to Brooke for being consistently kind, professional, and generous with her expertise. Already looking forward to next week!

This is a nice BBE store and is well-stocked with all the goodies you expect seasonally and new…read morereleases. Staff are friendly and they provide a consistent BBW experience.

This Bath & Body Works is located at the Pembroke Square Shopping Center (formerly Pembroke Mall)…read more I've passed the place many times, but I had never gone in there. My visit here was on August 29, 2024. This store is very easy to see when entering into Pembroke Square from Virginia Beach Blvd. Parking in front of the store is limited, but there is other parking available as well, so there is plenty to go around. When I first came in, it looks similar to other locations, except that it is a much larger location. There was quite a bit of stuff to choose from. At the time, there were lots of fall and Halloween themed items here. They always seem to have some type of sale going on, and this time was no different. I explored the store for a while to see what they had. On this particular visit, I didn't find anything I wanted to get that day, but that doesn't mean anything as I wasn't necessarily looking for anything in particular. I ended up not staying too long because it was hot in there that day as their A/C had gone out. Overall, the staff were very friendly and helpful for any questions. Since they are a larger location and have more things to choose from, I will be back in the future to see what else I can find there. I like that they change with the seasons and holidays. If you're in the area and looking for a Bath & Body Works, this location is worth visiting.