I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!

After arriving to my 12:45 appointment at 12:30, I was instructed that I needed to go to the…read morebuilding in the back that's hidden from the road. It took me 5 minutes. When I arrived I was told the Dr would not see me because I was 5 minutes late, even though it was still 10 minutes before my appointment. I took the day off work and needed a medication refill because my previous PA had left Wilmington Health. This is not best practices. This is not what serves the community. This is not patient care. This is a policy put in place by a very inflexible human who values her time above all else.

Don't even bother. Terrible experience. I had an appointment at 12:45. I received three text…read moremessages to be there at 12:30. I was there promptly at 12:30. And they told me that I was supposed to be there 30 minutes early unbeknownst to me. They would not see me and told me that they had to reschedule for a month out. I told them that I had driven 40 minutes there and I had taken off work and they didn't care whatsoever. No apology on their end, no acknowledgment of their lack of communication regarding the 30 minutes. If that is how they treat new patients, I can't imagine how they treat existing ones.

DR.Brennan has truly been a great asset for my wife and I since we moved here from Raleigh. We…read morewere very worried about finding the "right" Dr. to continue to manage our health. Dr. Brennan has been a "God" send. He cares, he listens, asks questions, and really dug into our health issues. Good and bad. He has also provided excellent referrals to the other "specialists" which we needed also. We are always worried about our prescriptions and the pricing also since we are on Medicare. Dr. Brennan and his superlative staff have helped us so much, even giving us suggestions to save money on the prescriptions needed. DR. BRENNAN AND HIS STAFF ARE THE "COMPLETE PACKAGE" for our health care and they could be for you too!

I recently moved to Wilmington, and I'm looking for an internist. I called Coastal Internal…read moreMedicine (CIM) and asked to speak to someone about the practice. I was transferred to Jane who identified herself as the front desk person. I asked about the number of medical staff in the practice, and how referrals are handled. Jane wasn't friendly and treated me as if she didn't understand why I would be asking questions about the practice. I asked to schedule an appointment, and Jane told me someone would call me on Monday (it was Friday) to schedule an appointment. I asked if I could make an appointment right then, and she said, "No." I never received a call from CIM. Based on other reviews found on Yelp, and my experience with CIM, I suggest finding another more reliable medical practice.

Unsafe Medical Advice and Lack of Compassion for Senior Care…read more I am writing this to caution other caregivers managing complex medical needs for senior parents. My mother was a patient at this practice, and the experience was deeply concerning. The Medical Advice: When I sought guidance with Jennifer Miller on how to safely wean my mother off a psychiatric medication (Cymbalta) that was causing extreme issues, the provider's advice was to stop it abruptly ("cold-turkey"). I was told to simply "let her go through withdrawals" and take her to the ER for an IV if she began vomiting or became dehydrated. As an advocate for my senior mother, I knew this was unsafe and unacceptable advice. My request to use a slow, compounded tapering method was completely ignored. The Outcome: I had to seek outside specialist care to find a safe path forward. After finding a new care team that supported the slow, compounded taper I had researched, my mother is doing significantly better. The extreme "crash and burn" cycles she was experiencing have stopped, and she is much more alert and present than she has been in months. The Office Environment: The lack of professionalism from Jennifer Miller's nurse was also a major issue. While trying to resolve a critical prescription delay for a medication my mother needs to eat (due to an esophageal condition), I was met with sarcasm and told, "We have other patients." My private concerns were repeated within earshot of others in the office, which was completely unprofessional and dismissive. Final Thought: If you have a loved one with sensitive or complex needs, please be your own advocate. We have moved to a new primary care physician and a psychiatrist who actually listen. My mother is finally in safe hands, no thanks to this practice.

A professional, friendly, helpful and wonderful doctor. He talks to me like an intelligent person,…read moreand takes his time to answer every question I ask (and I ask a lot of questions.) I have found that rather than try to just treat symptoms as i present them on different visits, he tries to step back and see if there is a pattern or relationship to my complaints. Also, i like that the practice of which he is a part has any specialty you need affiliated, so that all doctors have all records instantly if they need them. I have recommended him to all of my friends.

Jaime Conro, got to talking when I was having issues with my current aids.; software updates, and…read moremy iPhone. Stated that to see if I was ready for an update. They checked , but I have 2 deductibles, and they assured me 100% was covered . I still called my insurance company and it was one of the two deductible 100% or 30-70 split and since this is medical equipment it would be 30/70 split. Plus I have a state grant on my left ear. And so my insurance should only go through on my right. Nope. So I went through with new hearing tests. My hearing went down as expected. The New Dr sent me to her colleague the David G, Man , which I couldn't stand, that's why I miss Aimee Parker so dearly. Such a professional, at what she did and her team. When I got to Hannah Freys Colleague, he was rude crude and arrogant. I yelled at me and stated ' you can plainly hears these words these are everyday words' so in my coat pocket I turned on my hearing aids and with my Apple Watch what he said I responded back because o couldn't hear anything- so I made it sound like I could hear. I was fuming mad, for someone to tell me that I can't hear when I have been deaf since a car accident. Then I get billed for $1400.00 for guaranteed coverage on devices. Which we're clearly not.: so I told them they were taking them back at their costs and I have the text. I get to Dr Frey after Jaime, set up the appointment and at the end of resetting up my old devices to my phone, she states to me - ' we are not charging you a $200 restocked fee but I am charging you a reprogramming fee for $65 for the old devices- I'm thinking to myself you wouldn't have to reprogram them if y'all's would have done your job in the first place and ℹ programming to begin with and doubled and tripled check to make sure your clients insurance ls don't have two deductibles. Plus get harassed by doctors? I feel like I am just a number with a pocket book and they just want funds? We are just money to them. They don't listen to people, or their patients, nor do they hear what is going on. So I am out 2 $40 co pay hearing tests, plus being scolded by one rude male audiologist doctor, plus out of $65 reprogramming fee with my old PHonak hearing aids. One from the state of North Carolina and one I paid for with was over $3k yepper. What a disaster at Wilmington Health Mayfair. So disappointed and disgusted. We are just numbers with pocket books.

I have seen three different providers - a GP and two specialists at Wilmington health and I am not…read morehappy with the care I have received. This is my first time ever writing a review for a doctor's office so this is not coming from someone who just wants to complain. I have had a health issue for two years now that only just got diagnosed because it was previously minimized but I persisted in getting it checked out because nothing I was reading backed up the medical recommendations they provided. I kept getting told to wait longer to see if I still had the symptom for nearly two years -- I still do and it ended up being a life altering but not life endangering endocrine diagnosis delivered coldly by a specialist's medical assistant via EHR message with my name misspelled who then preceded to neglect to send all of the meds to my pharmacy for weeks. If I had not known what I was looking at based on my own clinical knowledge -- the one medication they would have sent after I prompted them would have been harmful if taken alone. I told my PCP about my diagnosis after she had dismissed these symptoms for nearly two years and her response was "thanks for letting me know". I understand our medical system and medical providers today are very taxed and have too many patients, but this was a cold, dismissive and not very thorough way to handle this and I will not remain a patient.

Physicians and nurses: 5 stars Everything else: 1 star…read more Front office folks clearly hate their jobs and take out their misery on every person who walks through the door. I observed this as I waited over 2hrs to be seen despite having scheduled my appointment 2 months previously. So, if you're looking for an outstanding physician and willing to endure a good amount of bullshit to see one, then this is the place for you. P.S. I've been a patient here for over 5 years. None of this is new.

1 star for the horrible office staff. Michelle and Jackie are a complete mess and lack customer…read moreservice,if she doesn't like your questions she will hang up on you. She hung up on me and a licensed insurance agent. Michelle and Jackie are both discriminating against others who purchased their insurance via the Marketplace!! They don't realize that some employers purchase their plans via the Marketplace. Dr. Foxall site indicates it takes Blue Cross plans namely Blue Advantage the plan I have. I called to make my yearly appointment for a physical. Spoke with both Michelle and Jackie. They both first asked me to tell them the name on top of the card, they did not need the subscriber number or group number just the name. They both asked me where I purchased my insurance. This is when they told me I could not see my doctor because I bought insurance from the Marketplace and they do NOT accept it. I said to them, why does it matter where I purchased my insurance your website clearly states you accept Blue Advantage. Bad office. They are terrible. I hope the doctor is unaware and isn't encouraging it. I hope the licensing agency looks into these two employees because they are discriminating against us.

I have been a patient of Dr Daum for many years thru many illnesses and traumatic events in my life…read moreAnd life stages. I feel secure in her professionalism, knowledge, and skill and her ability to advise and explain my health care choices to me. I trust her and dr. Daum sees me as a person/patient and cares. That means everything to me! Thank you Dr. Daum.

She should be ASHAMED of herself to call herself a doctor!!!! Do NOT schedule any appointment with…read morethis woman. I have been a patient of Wilmington Health for the last year and needed to be seen by a doctor by internal medicine for the first time for a matter that was urgent. Her nurse and her knew I had not been seen by her before. They scheduled my appointment for two weeks out as a virtual visit that I specifically waited for so I could be seen by a doctor instead of physician assistant. 1 1/2 minutes before my virtual visit after I already had confirmed my appointment THREE separate times and already was in the waiting room on camera to talk to the doctor, they called me and told me Dr Daum was choosing to cancel my appointment since her nurse forgot to send me the paperwork to fill out in advance and they did not want to send me it over email so I could fill it out quickly. I told them I was in pain and had been suffering and waiting for two weeks and was already in the meeting! They said they would do nothing for me and my appointment was cancelled and Dr Daum refused to see me. Their mistake on providing me the paperwork to fill out and she REFUSED to help me or see me for my scheduled appointment. She would not even speak with me on the phone when I asked her nurse to please let me talk to the doctor. She is a DISGRACE of a doctor and I'll be making sure everyone in Wilmington stays clear of her. What a selfish woman!