They fit me in for a terrible toothache. As usual the front staff were wonderful…read more I ended up having to have a tooth extracted. Darcy and Dr. Balino went above and beyond to make me as comfortable as possible. But here's the kicker. Dr. Balino just called me (day 2), to see how I was doing. They are a very busy practice and she went above and beyond to check on me! I love this dentist! Which is so crazy because I don't usually care for dentists at all!! Dr. Balino, Darcy, Debbie and other staff up front....YOU ROCK!!

Greenbrier Dental has been caring for our family's teeth for several years now and I have never had…read moreless than wonderful experience. I cannot say enough good things, especially about the pediatric department and Dr. Spruill! Late yesterday afternoon, we called to get our daughter seen following a playground mishap. They graciously agreed to fit us in at the end of their day. Dr. Spruill evaluated our daughter and was glad we brought her in immediately. Though we had initially been told any procedure may have to wait, he stayed well beyond closing to make sure she received the surgery she needed. He and the assistant made sure she was comfortable throughout and called back today to check on how she was feeling. They communicated easily with my husband and I, ensuring we understood what was being done as well as follow-up precautions needing to be taken. We absolutely love this practice and I have frequently recommended them to friends and family! It is clear that they truly care about their patients.

The office is currently booking 11 months out which I find unacceptable. There is also a very long…read morewait list for cancellations. The dental equipment machines look rusty and paint chipping off. They are so tightly booked solid my hygienist said she needed to use the restroom but didn't have time to. The doctor did not feel my neck and jaw to detect cancer. The hygienist did not have the standard extra person to call out the 3,2,2,1 gum health numbers to which slows down the appointment.

Responding to your response of my previous review regarding your practice of sending customer calls…read morestraight to voicemail. I'm not anonymous. I am the only person in the reviews who's noticed that the office doesn't answer their phones. You also see my first name clearly at the top of my review. Rather than calling, I went in to see my doctor after a weekend in pain. I was informed "that he was going into a procedure," and the staff member escorted me back to her desk. I explained my issue, which was that from the medicine I was finally prescribed, I had an infection. I had an emergency, and the care I received when I was in the office didn't extend to after-hours.  Providing exceptional customer care and service can't be your top priority when, in fact, your phone calls--I know "customer" calls--go straight to voicemail. I sit in the office at every visit, and I do not hear or see anyone answer a phone call. No one. As the staff member listened to my concerns, in hindsight another staff member (brunette, with a ponytail) came and sat right next to us. Pretending to stare at the computer screen, "being nosey" and "eavesdropping," which was unprofessional, especially when your customer realizes what you were doing. On the contrary, this woman could have been answering the phones. This is a pretty large office, and it looks like they have ample enough staff that could also cover the phones, as in other smaller dental offices with smaller staff. Whenever I ask why phone calls are going directly to voicemail, I get this look as if the individual doesn't know how to answer because I've heard all the lack of excuses. As here, you're telling me to call the office, but you don't answer the phones.

Joshua O. Miranda, DMD is an amazing dentist. He will always go slow and even apologizes repeatedly…read moreif he thinks the patient is in pain. He did so for me even though the tooth he worked on had a root canal and could not feel pain any more. I had to get a crown worked on right before surgery and he got me in and worked out a fix in order to avoid any dental issues being a problem. He tries to keep costs down and is so nonchalant about it. I trust him with my and my daughter's teeth and would recommend him to any and everyone. He is a genuinely caring person and will listen to your needs! I'm grateful for him.

I have been going to them for over 23 years. They are now too large to accommodate the clients…read morethey have. I needed emergency work and called their after hours line. Called the office when they opened . On hold long enough to drive over and be IN the parking lot when they FINALLY picked up. They told me to have a seat and they would get to me. Went in and waited until 9:27. Told them I was leaving. They called me in the parking lot and said my appointment was for 9:30 and they would never give me another emergency appointment! They NEVER told me they worked me in!!!! I wish Dr. David Konikff had never retired.

Third appointment with Dr. Molly and always a great care from her and her staff - no pain - no fear…read more! Always gentle and explaining the situation. I love my hygienist Theresa, she is so soft and gentle with the cleaning. I don't want to change. Terry is the front office is awesome keeping you up to date of the finances and or estimates. Dr. Molly dentistry is highly recommended- Remi

It's no surprise that I love this practice as I've been going there for more than 20 years. Today's…read morevisit was just another reason why I will be loyal to Dr. Mollie. I went in for a routine cleaning and told them that I was experiencing some discomfort and one of the crowns that I had done a year prior to, and Dr Mollie listen to what I had to say and could've easily told me I needed an expensive root canal or other dental procedure to repair, however, she diagnosed my issues and it was simply something small that she was able to take care of right then right there. It's very seldom in this world to have someone who you can trust make the decisions that are in your best interest and not in their own and that is why I love coming here.

"My experience with Dr. Hooper at Gentle Dental has been extremely disappointing. He was late…read moretwice, which forced me to reschedule, and his office also canceled another appointment the same day because Dr. Hooper 'had something come up.' That was just the beginning of the problems. Dr. Hooper placed two implants for me, and both have been problematic. One has large gaps in front and behind the tooth, which causes food to constantly get trapped. The other implant is still painful and uncomfortable when I chew. I also told him repeatedly about sensitivity in two other teeth -- one in the lower right quadrant (sensitive to hot and cold) and one in the upper right quadrant (sensitive to cold). Despite bringing this up on three separate visits, he insisted nothing was wrong. I tried to be patient and give him the chance to make things right, but I finally left Gentle Dental and went to another dentist. At my very first appointment, the new dentist immediately identified the problems with my sensitive teeth and scheduled the first procedure to correct them. He also told me that one of Dr. Hooper's implants will likely need to be reworked. I am so disappointed in Dr. Hooper that I feel it's my duty to warn others. His repeated lateness, dismissiveness, and poor-quality work show a lack of competence and professionalism. Stay away from Dr. Hooper. Heed my warning ."

This used to be a good place to get your teeth worked on. Ever since Dr. Groy left this place it…read morehas been terrible. Avoid Dr. Hooper he only cares about money.

Dentures and dentistry Excellent care quality…read more Office experience also excellent No waiting on long appointment schedule they scheduled me in within a week!

Inexperienced assistants the last 7 years. Office personnel kept changing. Some of the assisting…read morepersonnel was in this office just to get training. Dr. Mendrinos while working on my teeth, with her grinding tool twice injured my lower lip. This happened while she was pulling the hand of her assistant to locate the suction tool in the right place in the mouth. There was no dental hygienist in the office for at least 5 years, therefore, there was no comprehensive examination/cleaning on my teeth. On her guard, I lost 4 of my teeth as a result of not having a Hygienist to perform a comprehensive exam. On every visit, I was never provided with a statement to indicate work performed on my teeth and the charges for the visit.

I made an appointment October 6th. They wanted a $50.00 payment to hold my spot. My appointment…read morewas for december 10th. I called to make sure everything was still on track. They said they changed computer programs and I was no longer on the schedule. They rescheduled me for 12,12,25. Then they told me their person quit so I couldn't get in until next summer. I said I would like a refund and she said she would take care of it right now. She still has not refunded my $50.00. I do not understand why they didn't just hire another person.

I broke a tooth a couple days ago, and if I'm honest, a tooth that should have been fixed a while…read moreago. Kylie answered when I called and was able to get me scheduled the next day, gathered most of my info and made everything easy when I showed up. Now the service... I don't like dentists. Had bad experiences. But the staff here was friendly, calming and caring. They weren't able to figure x my tooth then but scheduled me for another appointment to have it taken care of and started me on antibiotics to clear up the infection in the gum. Couldn't be happier with everything. And it didn't hurt that my dentist had stunning brown eyes to make me feel a little more calm. Definitely recommend them.

I don't know if I was bamboozled or if the initial treatment/cleaning was just so over the top…read morewonderful and they try really hard to make you feel special to endear you here so you keep coming... but it's been downhill from then on. First, the doctors are wonderful and I have no issue with them on our brief interactions during my exams. Since my first visit with Stacey, on my next two follow-up visits she wasn't nearly as nice and even seemed annoyed when I tried to make small talk or ask to get more information on my gums. I eventually went with another hygienist due to scheduling and liked her so I switched entirely and have been seeing someone else the last 3+ visits. Like my previous office, if I have to reschedule at any time - they book out like 8 months so you're screwed. This is why I switched offices initially, who the hell is going to wait 8 months to be seen if they have something come up between the 6 month appointments? That means you're waiting well over a year even for a cleaning. Nope. It's happened multiple times to me here and it is the exact reason I switched offices to begin with. These appointments are booked incredibly far in advance and people have lives - so when you need to reschedule I can understand a few weeks or a month but my Feb 02 appointment being rescheduled for August at the soonest?! Unacceptable. Additionally, the receptionists are rude when you call and try to ask any questions and are condescending. I've been nice when I've called and I'm met with some sort of indifference and talking down to for asking simple questions or trying to explain a situation. I'm again switching offices. I'm out. It started off well but the level of care isn't the same as my initial review. Not by a long shot.

The staff is so friendly! I've seen all the doctors and they are all so caring. They let you…read morechoose your path and aren't pushy like some doctors I've seen elsewhere. I always feel like I'm in good hands when I'm at the office. It feels like a family.