Clean, and smoke free casino. The slot machines are updated. You do have to pay for your alcoholic drinks while using the slot machines though. One of the only places in town to stay in the winter when the Mackinac bridge is closed. I would not recommend the restaurant, but the rooms are clean with balconies that overlook the lake. Overall, a nice place to get stuck overnight when the bridge does not cooperate. read more

We walked out winning a little under $100. Another person told us about the play cards and we got $13.00 free for each of us. It was clean, the servers were great, prices were pretty good, and smelled good. They had plenty of staff, security, and servers. read more

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The staff was INCREDIBLY RUDE, specifically this one pit boss i wasn't able to catch her name but she was old and had white hair. I have never been treated in such a poor manner in any of my experiences. She accused me of making a "mess" (a SINGLE orange slice that was there prior to our arrival at the table) and then demanded i clean it up by throwing a napkin in my face. Managers were useless and seemed like they only agreed to get me to shut up and leave. We were finishing up a game when they approached us and accused me of under age drinking. we were then escorted out very rudely. they tugged on my 80 year old grandmothers arm to get us out. i would not recommend going nor will i be returning. it is very disappointing to see how customers get treated in an environment that should be fun and enjoyable for everyone. Travis was the only staff member that treated us with respect the entire time and agreed that management was incompetent. read more

Worse dining stop on our road trip around the coast of the Michigan Thumb, Mitten, & the Upper Peninsula! Food uneatable, service subpar, and restaurant smelled of old tobacco smoke. Ordered a burger described on the menu as a blend of chuck, brisket and short rib. Hard to believe this burger was a blend of top grade burger meat. It was flavorless, chewy, and tough. Most likely one of those flat frozen meat patties shaped like a hockey puck. Waffle fries were cold. Hubby ordered the soup, which was ice cold. Why can't a restaurant serve hot soup? Does the kitchen perform periodic thermometer checks of the soup kettle/warmer? If not and the soup is lukewarm, it is prone to reaching the danger zone and breeding germs that cause food poisoning. When served lukewarm soup, no need to send it back, as the kitchen will only reheat it in the microwave, which won't kill germs that cause food borne illness. The restaurant was posted non-smoking but the smoke from the casino was so thick, it permeated into the restaurant. Rather than limit the smoke for restaurant diners by using the section furthest from the casino entrance, the staff closed that section and sat diners near the casino entrance. Kewadin needs to invest in a "smoke eater" to remove smoke from the restaurant. Staff were not attentive and sat in a booth not far from our table--playing on their cell phones in between munching on their dinner and drinking from their big cups. ServSafe guidelines recommend staff members should NOT eat, drink, smoke, or chew gum where customers are served, not only to maintain cleanliness and not compromise food safety, but because it is unprofessional. As staff would get up to seat a diner or check on a table, there was NO handwashing--increasing the chance of cross contamination. I don't blame the staff in situations like this as it is obvious they are not trained and on their own. We did not see a manager--and I doubt other than a hourly line cook, there was no manager on duty in the kitchen. Definitely will not recommend or return. I do recommend that the general manager look into ServSafe certification as a minimum of one certified staff member must be scheduled on every shift. read more

Kewadin Casino - St. Ignace - Casinos Near Me - Saint Ignace, Michigan

This was our 15 year wedding anniversary and the person working at the front desk seemed like we were inconveniencing them when we checked in...she was super rude and unhelpful, plus in our room, the door to the outside balcony never locked. Then the next evening, we went to ask her a question, around 8:30pm, the same person, and she was on a personal call, made a big sigh and acted like we were again an inconvenience when we asked a question about checkout. This person treats us, the customers, as if we were the issue and as a former casino/hotel CSR, this would not be acceptable and shouldn't be allowed. read more

Been here a number of times in the past 10 years and it's progressively gotten worse. The lady they have working the desk has been here since our last visit and she's usually working by herself, so check in takes 20 minutes almost every time per group due to some issue one way or another. If there are people ahead of you, you're at least 40 minutes in line. Rooms are mediocre - definitely not a $200+ night hotel, but you get what you get (up here). The restaurant used to be good but the last time we came the food was about the same as a high school cafeteria. The slots are insanely tight - don't expect to come out ahead, you'll be lucky to break even and get a few spins. Think it's time we find somewhere else to stay when we come up this way. read more

Stayed at the hotel for a night. Lovely view outside our window on the first floor. The restaurant had good food and service. We had fun in the casino. I particularly enjoyed their roulette setup and had a hard time pulling myself away from that. They had a decent selection of machines and the gift shop had some cool stuff. They had a lovely patio deck you could sit on to enjoy the views of the lake. They had a pathway down to the water to enjoy up close. Everything was beautiful! The place was clean and the staff were all friendly. I recommend this casino and would absolutely stay here again! read more

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1 star basically because of one man. The pit boss John. As someone who frequents Gun Lake and Firekeepers along with multiple trips to Vegas I have never seen a pit boss be so disrespectful towards paying customers. I was playing with two buddies and they only wanted to play blackjack for a minute before eating so after about 10 minutes they chipped up and left. After each of them chipped up John was visibly mad and made remarks like "why even sit down if you're only going to play for 5 minutes" and "that's just pointless" I'm so sorry we wanted to give you our money John. Also seemed irritated at our dealer when she made calls that he needed to verify like it's her fault people are bringing money in. I'm glad no casino near me has an employee like you. read more

The casino is very underwhelming. My recommendation would be based on what you are looking for. If you are used to anything like Vegas or the CT casinos Mohegan Sun and Foxwoods, you will not like it. If you are looking to play slots or maybe a table game, it could scratch your itch. It's a dark, small, Smokey casino. I went silently blackjack and get a chip for my collection. They only had 4 tables open, and only one was for blackjack and that table was full. I waited about 15 mins to get a seat. They have automatic shufflers, hit on soft 17, $10 minimums and BJ pays 3/2, which is nice. Odd thing is they don't have a mirror to check dealers BJ so they will only check the Ace manually, so the dealer knows the other card. They won't check the 10 until after the hand and if he has it, they will adjust as if they checked it before. Meaning if you double or split, you get your second bet back. Overall it may get the job done if you have the urge to gamble, but otherwise not really worth going out of your way for. If you are looking for table games, make sure to check their hours online. They don't open until 4pm and are closed on some days, I think Monday and Tuesday. read more

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Absolutely crappie cant win a dime in this place lost every time I went with 200 plus got bonuses an didnt win nothing max betting place flat out sucks read more

Management: This place is the worst. All the employees look and act like they are doing you a favor. No welcome. No smiles, No Resturants that are open. You can't get a drink as they only have two waitresses. Security spends all their time doing laps around the casino floor. No help there. Rooms are clean though. Front desk lady has been there a long time she needs to be fired. All employees walk around like they have a bad attitude. read more

I was traveling from Munising and decided to drive only a couple hours because, I am just recovering from a complete knee replacement 5 weeks out and booked a room at the casino hotel. I went to the restaurant and ordered a Caesar salad. On the menu it stated Romain lettuce and I added Chicken. When the waitress brought me my Caesar salad, I noticed there was iceberg lettuce I was very disappointed. The croutons were larger than the chicken on the salad. I patiently picked out the chickenIt was like the size of a dime. I informed the waitress and the cook he stated .. they were out of the Romain lettuce and said nothing about the size of the pieces of chicken. Romain lettuce is more healthier for you than iceberg lettuce . The manager should of removed it from the menu because he didn't have the Romain lettuce to make a Caesar salad. The chicken should off been sliced and on top of the salad. I tip the waitress, 15% Because she's not responsible for the Cooks mistakes! I read the bad reviews but how can you mess up a Caesar salad?? Jacqueline Ballou read more

Used a voucher from the American Best Value Inn for $10 to join the Northern Rewards Club at the Kedawin Casino in St. Ignace. The atmosphere of the casino was ripe with cigarette smoke and casino locals. Very friendly gaming members more than willing to lend inside advice. Highly recommend the Cheshire Cat game to use the voucher on. Great parking lot with plenty of space for recreational vehicles, compact SUV's, the daily driver, or classic vintage. No bicycle racks were visible which cost them a star. Large fenestration view out onto the lake which one can easily get lost in the view. Would recommend for a quick pull off stop on a road trip or as a place to spend the afternoon. read more

Kewadin Casino - St. Ignace - Casinos Near Me - Saint Ignace, Michigan

I've never seen a tighter casino in my life, especially if you're local. little to no chance of getting to play more than 30 minutes if you're lucky and players rewards are non existent. additionally, drinks are higher than most other casinos and service is poor as well. read more

A stop at Kewadin Casino - St. Ignace will have you asking yourself if you feel lucky.... I had the pleasure of enjoying the casino twice during a casino bus tour: Friday afternoon and the following Sunday morning. The Good: 1. Entire staff was polite, friendly and helpful! 2. Setting up my Players Card was a breeze at the front desk. The lady that was helping me was friendly and made small talk. 3. We got $10 of FREE play each time we visited the casino since we were on a casino bus tour. Whoop! 4. They offer a couple of dining options: Campfire Deli, Horseshoe Bay, and Whitetail Sports Bar. 5. Since we were on a casino bus tour we got $10 in dining coupons that we were able to combine to get a sandwich from the Campfire Deli. For FREE! No money out of my pocket! BONUS!!! 6. Breathtaking views of Horseshoe Bay! 7. Even though smoking is allowed in the casino it didn't smell like an ashtray. 8. The overall appearance of the casino plus surrounding areas all seemed clean and well maintained. 9. The drinks were good and priced well. 10. My sandwich from the Campfire Deli was tasty and FREE since I was able to combine coupons!!!! #winning 11. The view of Horseshoe Bay is breathtaking!! The Areas for Improvement: 1. On our Sunday visit to the casino I observed a security guard pulling double duty and working as valet. While driving a patron's vehicle he nearly side-swiped our bus. Our driver used the horn and as soon as the security guard got out of the vehicle he just walked off. Saying nothing to the owner of the vehicle nor our driver. 2. Walking around and seeing burn marks in the casino carpet reminded me of the late 80's. Overall: A solid 4 stars. Kewadin Casino - St. Ignace makes for a nice stop on a casino bus tour!!!! read more

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We had a really nice time here! The casino is small but pretty clean, especially for being a smoking hotel. The bar area was really nice and all the employees we interacted with were very friendly. The drinks were reasonably priced too, it was $8.50 for both of our drinks. I got $20 in free play for joining as a new member and getting lucky enough to have come in on ladies' night! We left down money but still had a nice time and got to play for like 3 hours before we ran out. I'd give it 5 stars if it weren't a smoking casino! I wish I could have checked out the gift shop but they were closed by the time we left, but it looked through the window like they had some nice things in there. We would definitely come back! read more

Staff was very rude. Wanna be cop, Kirk, escorted us out after accusing us of something we didn't even do. Very unprofessional.

Hubs and I spent 2 nights there last week. Would never go back. We arrived a little past 4 ( check in starts at 4) There was a sign that said Be right back.. we waited and waited. After 15 minutes we asked a security guard to get a manager. A slot manager was the only one available he told us "she is on break". He said they are short staffed (who isnt?) So after another 15 minutes a lady finally comes to check us in. What kind of business allows a 30 minute "break" during check in time? Maybe since they are short staffed she should take her break later. The casino is very dark inside and the machines are really tight. 2 days playing and didnt hit anything. The only restaurant open was the deli so no hot meals without leaving, which we did. They are in a pretty location but that's the only good thing about it. I will say that even tho smoking is allowed, the casino wasn't smokey nor did it smell like smoke. They have a sign up listing all the positions that they have openings for but it's where you go into hotel. Maybe put it where locals who aren't staying there, could see it. All in all..if you go ,eat before you get there, wait a half hour to check into hotel and bring glasses to be able to see in casino. Oh...and don't plan on winning anything. read more

We have never been to casino where the slots didn't give back a little to make play more enjoyable. We found one! Might as well put a drop box at the front and save your time. read more

It's part of an Indian owned casino chain so smoking is allowed. It isn't too bad though, and I was there on a Saturday night... With all the Senior bus tours. If it is your first time visiting you'll get $10.00 casino cash added to your card. Also, if you already have a card and it's your birthday month , you'll get $10.00 too! I can't hate on this place too much because I came out ahead. (I quickly blew the ten they gave me.) I won on a Jaws slot machine which was pretty fun, but the Hot Spot slot was where I scored a whopping $23.00. WooHoo! read more

Woman that checked us in and signed us up spent a lot of her time talking to relatives standing at the side of the counter. We had the light on for a machine and waited almost 20 minutes before walking away--no one came by. The Coke machine was out of ice. I informed an employee, and nothing was done by the next time I went up for ice. I went into the bar for ice and the bartender snapped, "We'll get to it when we can." Well, the entire casino was almost 3/4 empty.... Casino was dirty, staff slow and rude. Unless you have free play, think about going somewhere else... read more

Not bad, a bit smaller than soaring eagle but still fun! Nice and clean. The workers are nice. Find the batman game, we all did decent on it! read more

Kewadin Casino - St. Ignace - Casinos Near Me - Saint Ignace, Michigan

Still requiring masks after the CDC and governor eliminated them a week ago. I'll spend my money elsewhere. Maybe that's why there are so few people in their casinos including the ones in Sault, Christmas and Manistique. read more

Kewadin Casino - St. Ignace - From the outside patio at Kewadin. Nice sitting/smoking area - Casinos Near Me - Saint Ignace, Michigan

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Machines outdated. Some were falling apart. They would go offline, fronts would fall off, and I hit a bonus once and the machine did nothing. Hotel wasn't bad just smelled like smoke. . They didn't have a non smoking when I booked my room. read more

Stick with everything else the area has to offer for entertainment as this place's management and leadership has lost touch with customer service. While playing there on the evening of 10/12 there was a power blip that knocked out all the machines. The majority reconnected and came back up with no problems. Around 50 didn't. My wife and I took turns waiting by her machine for almost two hours while it flashed "Call Attendant - Hand Payout Required." These messages on machines weren't for wins, just your playing money to get out of it. When we finally tracked down an employee doing the payouts he whined about wanting to go home but he would see. When we asked for a manager we were told he was at the concert in the auditorium. No apologies, no food coupon, no nothing. The attitude shows through the entire facility. read more

This is the worst casino I have ever gone to. Started playing "virtual" roulette. The person spinning the ball is still there and twice she grabbed the ball and re spun after it had landed and a third time-after spinning the ball-- re spun the wheel. My husband, playing blackjack got yelled at by the put boss for betting too much despite it not being clearly indicated. Unbelievable. read more

Beware players! I've visited this place for 20+ years and have always played more than enough to receive their mailers that contain offers like food, rooms and free play. I was surprised on my recent visit to find out that I have no offers at all, like I've been deleted from their database. You might want to check ahead with this place to make sure you still exist. I spoke to the members desk and they didn't know how to resolve this issue. I'm suspecting that they might have did a computer system change or upgrade? I have enjoyed this place in the past but I guess things change with businesses. It's unfortunate that it has come down to this. Hopefully others don't travel out of their way like I did, lesson learned read more

Overall terrible experience there. Took a road trip there with a few friends. We are all of age to be going to the casino but we wanted to check to confirm we could rent a hotel room at 20 years old (we know that some places you need to be 21). They were very rude and sarcastic on the phone saying "well you can gamble here at 19 so obviously you can rent a room". The second we walked in the door we constantly had employees staring us down and talking about us. The women we encountered at the front desk for the hotel were very rude and weren't even at the desk half the time when we needed them. You would think when the hotel only has 10 cars in the parking lot you'd treat your few guests respectfully since they're giving you business but I guess not. read more

Casino is nice. Stayed in a handicapped room solely because of desire for handicapped toilet following recent surgery. The toilet was fine, but the bathroom was poorly lit. The bathtub was not easily assessiable for someone in a wheelchair. There was a portable bath seat. The shower head could be handheld, but would have been difficult to reach for some. Also, once we got the shower head down, we were unable to hang if again. Because of this, bathroom floor got wet and was slippery. The main entrance to the facility had double doors with handicapped access. The second door did not stay open long enough for some people. Observed an elderly man pulling a suitcase get stuck when the second door closed. I also got stuck taking a luggage cart out. Otherwise, the room, bed were very nice. Don't count on the handicapped rooms being handicapped friendly. read more

Very dated. We went to the buffet while on vacation. At $20 per person, you would think the food would be edible, but I was wrong. The food was so disgusting, and all VERY dried out. In the back, The macaroni and cheese shells were draining, while sitting on a pan of raw fish. We got there five minutes after it opened, thinking the food would be fresh and Not dried out, but I couldn't get more than a bite of each thing down because it was so dry. We told the waitress that the food was gross, and she could clearly see we ate none of food, and she pretty much said "too bad". $40 for my husband and I to go out to eat, and literally still be very hungry when we left. read more

Planning a trip from the west coast, I reserved a room at this casino hotel. The website unfortunately did not make clear that there were actually more than one casino in Michigan with this same name, so the system recorded my reservation for their property 50 miles away. On arrival at 9:15 tonight to check in, the desk clerk immediately acted as if I had no reservation. Then she looked me up in her computer and told me that I was reserved at their sister property. She abruptly told me "I don't have that room or that rate!" She made it clear that she saw me as a problem right away. She asked if I reserved online, and when I said yes, she told my friend and me that "this happens all the time." My friend said that this suggests a need for correction of the website design. She proceeded to tell us that we (and the rest of those affected) were "too stupid to read." My friend holds a doctorate, works for a Fortune 500 company, and consults worldwide. I am a PhD candidate. We are certainly not "too stupid to read." This woman killed any interest in ever visiting the property again. read more

If I could rate the buffet a zero I would. The buffet was very small and the food wasn't stocked, and very cold. Looked very unappealing. Only 2 people working, and very long lines. All empty tables were dirty, while the waitress sat down at a random table and was talking while there was a long line of people to be seated. When we were ready to pay, the cashier looked at us and said "Hang on, I'll be right back" after ten minutes and line growing ever longer, someone behind us demanded someone to check all of us out or she was going to walk out. Finally, the lead cook had to come out and check us all out. Horrible experience. My boyfriend ate the buffet while, I ordered something off there regular menu because the buffet looked unappealing. The food off the menu was good. Management needs to step up there game here. read more

On October 9th our bus trip arrived at the casino where we were given a pass for $10.00 to be put on our casino card at the players service desk. There were 3 clerks working at the desk, so our line of players where quickly taken care of. On our return trip, Oct 10th, were given an another $10.00 card as well as an additional $5.00 because it was senior day. Another tour bus arrived just ahead of us and they were in line at the players club desk to have this promotion added to their cards. The line was extremely long, back to the gift shop. My complaint is that you only had one clerk working at the desk. She was doing her best to move the line along but our bus stop was only 2 hours long. I gave up waiting after 30 minutes and went to the gaming floor. When I came back to check on the line, it had grown by another 30 to 50 people in the line. You know when the bus trips are scheduled to arrive, yet you only had one person working the players club. I was told that someone had called in sick. Management should have a contingency plan and more trained employees on call. Just think about how much time was lost that could have had us all on the casino floor gambling away. You lost more revenue having everyone stand in line not gambling, than what you would have spent on paid personnel. I never was able to put my $10.00 credits (284841) and $5.00 senior credits on my card #638535, read more

My husband and I used to visit this casino a couple times a month. This last visit was probably our last for a while. While I received good service at the hotel check in and rewards club desk I was dismayed at the lack of cleanliness in the casino and no antibacterial wipes to wipe anything down prior to use. Overflowing ashtrays everywhere and cigarettes ash all over the machines, ashtrays and butts all over the floors where people had knocked them over and no staff people cleaning machines either. I saw only one man the Saturday morning before we left cleaning machines in the entire place and saw absolutely no one on Friday night prior. The smoking and bad smoke smell aggravated my sinuses, and irritated my eyes. The dining room restaurant is closed down (very limited hours) with no explanation posted. The deli was overflowing with people and no one was cleaning tables between customers so we were on on own and my husband had to go to the restroom to get paper towels for napkins and to wipe the table down. As for gambling the machines were clamped down pretty tight and I saw no one winning either day we were there. I think allowing people to smoke again in the casino ruined it. That was a big mistake since they have no staff to clean anything and don't consider cleanliness a priority. Also the lighting in the room and bathroom is terrible. The one bright spot was our room was facing the bay and it was a nice view. Sadly the rest of the experience made for a mostly un-enjoyable trip. My advice would be to hire a facility manager who understands the importance of cleanliness and hire staff to perform those duties. Supply wipes for patrons to clean machines as needed, and lastly and most importantly go back to the smoking ban inside! read more

Masks everywhere. Table games don't start until 4:00 and end at 12:00 except Friday & Saturday. Nothing open before 7:00 AM. Used to be our favorite UP casino...no more. Will spend my $$$ at other better run casino's. read more

Nice place to relax and have fun My only complaint they took all my money in about 20 minutes flat read more

When we checked in they tried to over charge us & were very reluctant to give us the original price we were quoted, but they finally did. Woman checking us in neglected to note on the account that we specifically said not to charge the rooms (2) to the card they had on file & that we would be using a different form of payment upon check out. I made this clear when we checked in but they went ahead and charged one of the rooms to that card causing us several problems. The phone in our room did not work, the connector was broken, the tv didn't work correctly either. We were VERY disappointed in our stay! We had 30+ family members also staying there & no one was happy. This is an annual trip which will from now on move to a different hotel. read more

I'm a black jack player, so I can only speak in that aspect. Black jacks pay out 3:2 which is good for the player. They also had $5 tables. The buffet was fair priced and hit the spot. read more

Not really worth writing about. I'd stick with FireKeepers or Soaring Eagle. This casino is tiny, not much to it. The woman who registered my wife was coarse, abrasive and not friendly at all. The guy who registered me was friendly as ever. He was talkative and nice while she just had a pissy look, never talked or smiled. If you happen to be here, sure play here. But, if you are on the other side of the bridge stay down there. read more

Started off strong with masks and temperature checks at the point of entry to the casino. Moseyed our way to the bar and STOOD BY THE 6FT GUIDELINES FOR SAFE DISTANCE as was all but IGNORED by the bartender who helped all the non CoVid patrons who just wandered up. Very lame service and shame on them for not keeping up the distance since their state is continually going up In positive CoVid cases. Yeah your bartending staff at the lone pine lounge NEEDS FURTHER TRAINING!!! read more