I really appreciate the Excellent people who work at the Everett Branch (404- 128th St. SW). I…read moreapplied for a transferred mortgage last year about this time, and they took about 2 months to get back to me, with a very small reduction in my current rate. I called Whatcom Educators CU, and the manager got back to me in about 10 minutes. Now I have a much better mortgage rate with WECU. I pay my WSECU credit card early and always for over 4 years. They would not increase my limit (from $5000 to $6000) without a hard pull on my credit. This year, I had a fraudulent charge on this WSECU credit card. That in itself is a concern. I did not get any notice about it. I asked them to close my credit account. Apparently, I didn't communicate adequately, as the closed my card, but left the credit account open. I went into a branch to figure out how to get the account closed. They stated that closing a credit account (with zero balance) would be a detriment on my credit report. I closed it any way. As well, I locked my debit card with WSECU. I'm keeping WSECU as a secondary credit union. Thank you to the very professional and friendly staff at the Everett Branch. --Laura H., Everett

Terrible communication and listening skills with minimal verbal contact…read more We applied for a HELOC loan, online and nobody contacted us to prepare us for what we will need to put our best application forward. They just ran our credit before contacting us and made us a counteroffer based solely on the minimal information in their application which never asked for savings or other assets. No one ever contacted us to ask for income information or assets until after they ran our credit. Our credit is 750+, our payment history is spotless, and our savings are greater than our debt. The agent was very dry and impersonal the few times we spoke with her (twice for less than 5 minutes) and we felt like we were just a number the entire time. She offered less than what we wanted, even though they valued our home at a much higher value than we expected, and never acknowledged anything we would communicate to her about our assets or savings. She would just email us for more information and never ask for our assets or personal savings information that would show our savings are larger than our debt, leading me to believe they do not take your assets or savings into account when calculating loans. Thereby never having a full picture of our net worth. Our entire experience felt impersonal and robotic. It almost felt like they never listened and gave us a "take it or leave it" offer without discussing or reviewing all of our assets. I couldn't help but feel they were being biased. If you want to deal with dry, unfriendly people who will make decisions from little information and not acknowledge anything you bring up, then WSECU is the place for you.

This "new" branch location is horrible, lots of staff but nobody seems to know what is going on…read more Unfortunately it is the only location north of Seattle. No clear communication with customers or greeting upon entering this location. Always a confusing wait. They cannot accept rolled coins..at a bank? Never had an issue at the previous lynnwood location and had many loans and referred customers. Where did all of staff go? Ramon, Sara, Bethany?! They were kind and personable. The other customer waiting with me mentioned waiting their entire lunch break just to pick up a form that they were having trouble accessing.

Had a great experience setting up an account here for an auto loan. Cynthia was helpful and…read morepersonable. She answered all my questions

Overall I had an enjoyable experience at the Mechanics Bank location in Lynnwood this midday,…read moreWednesday 4 March 2026. I have banked with Mechanics Bank for over a decade, started in 2015 in California, and saw this location and was eager to come and make a deposit. Customer parking was well marked as was the entrance/exit, though I did need directing to the doors when I left the building. Entering the building, I found the deposit slips and filling out area located centrally inside the main entrance/exit. I filled out a slip and took it to the teller with my cash and identification. The teller looked up my account number and asked some clarifying questions. Turns out I was a legacy Mechanics Bank account and they were in the process of merging fully with another bank for the location by later in the month. The teller talked to other employees and called another branch to see if my deposit could be worked on, turned out it was limited access for who could perform the deposit for legacy accounts at that point in time. Another worker came back from their lunch break and started working on it. The teller was kind and made small talk and then directed me to a waiting area as the other worker figured it out. The chair I sat in while I waited was comfy. As I waited some music played on a small boombox on a table with refreshments by the chairs. Music played included a song I recognized from a movie trailer of a movie I wanted to see releasing in theaters later in the month. As the worker progressed they kept me updated, calling me in to their office when ready. As some aspects of the merger were processing, I was told there would be a delay to next day for money availability. The handwritten deposit slip was even on a HomeStreet Bank letterhead, a reminder the merger was still in process. All of the workers I interacted with were friendly and professional.

Horrible customer service. Started banking with them as Homestreet 27 years ago. Now Mechanics and…read moreI only bank there when I have to, moved all other business to my credit union. Recently had to interact due to a weekend mistake I made, which I quickly corrected on Monday. Asked for grace to have overdraft fee reversed since I haven't had an overdraft for years and I'm on a fixed income. They had to "do research" and then came back with a no hours later. This was after having to call back on Tuesday because they were too busy on Monday to even take a message without it being a complicated procedure for them. I'd move my mortgage if I could.

My mom is an account holder here and needed me to deposit a check. I raced there to arrive at 5:26…read morehoping they really close at 5:30. I was out by 8:26. Since I wasn't an account holder I had to provide ID but it took only two minutes to complete the process! Impressed with their service!

Unlike the 1 star experience above, I have always had a easy time with any transactions here. No…read morecrowd, minimal talk unless I engaged, pulled money out of a CD, made a credit card payment in person to them (never did that in person before). Each NFCU has its own personality, and this one is for people like me.

WaFd has completely destroyed any good image I had of them. Not only have Blanca and Felipe been…read morehorribly inconsistent with communication throughout my application process, but they erroneously sent title paperwork for the wrong property. We requested a phone call to discuss the issue and they didn't even attempt to call. The email Felipe sent was him talking down to me about mortgage types to hide that they made a mistake. This has been by far the worst banking experience I've ever had. I highly recommend going with literally any other bank for your HELOC or mortgage needs.

This used to be Horizon Bank. It essentially still is since the staff is the same (I think)…read more They're great! The staff is friendly and inviting and never seems to push their bank products on you. The bank website is well designed and fast and you don't feel like you're just a number, like you would with bigger banking chains such as Bank of America or Chase. Never had a hassle here and never had to wait. The place is very clean and the drive-up ATM and teller services are very convenient. The location is awesome too, since there isn't much traffic at all and you can enter/exit from many different sides of the building. Customer service is great as well; I experienced this first hand when setting up my online banking account.

Mercy was an amazing Customer Service Representative. She was thorough, helpful and knowledgeable…read more She made sure to check out my credentials without being too invasive. She was friendly but also professional. My visit was well worth it and I would recommend 5 stars for this location. Thank you Nercy for making my experience so special..

Christian helped me download my bank statement because I had to download online for the latest. My…read morename wasn't on the top. I brought my checkbook and my last bank statement. Money tree is more strict now. I've come here for years because the people are so kind and patient.

Snohomish WaFd Bank is the best bank and, consistently, offer the best banking experiences I've…read moreever had. Treated with true customer appreciation and honor, I have never been disappointed with any of the staff or service. At times, I need recommendations or advice. They have experts on staff who can supply all kinds of information, with all kinds of skills and knowledge. We will continue to rely on WaFd Snohomish and will add accounts as time goes on.

DONT EVER USE THIS BANK!!! They will just waste your time and money. Jessica Bowman, the branch…read moremanager, is a crook and completely inept. Herself and the bank representatives such as Dennis Zender have no idea how to communicate efficiently and effectively but they do know how to take money I can tell you that. We started our journey the beginning of June by making an appointment to meet in person. They set us up for an appointment with the branch manager Jessica for the following week. We met with her in person on June 13th and discussed the property in question We showed her MLS showed her the parcel number and information on the county site, informed her the property was 43 acres, zoned Forestry, no utilities but power at the street. We tell her the surrounding neighbors have been getting well quotes anywhere from $22-48k, we told her our overall plan for the property, everythinnnng. She told us everything should be fine as long as there is power at the street but that she was going to verify with another rep and get back to us tomorrow and that in the meantime we had to finish our application. We finish our application and still haven't hear from her days later, that Friday we get a "Hi I'm Jessica, what kind of house are you looking for what area..." email. I immediately call her, she completely forgets who we are and then says ohhhh yahhhh, what was that property address again I'll let you know by Monday. SHOCKER, Monday comes around and she doesn't call us. I give her time thinking, I'm busy at my job so I'm sure she is too, Friday comes around and I call, she is not in the office but they will send her a message to call me... nothing. The next week we out of the blue get an approval letter, we were so excited. The next week once our realtor was back from vacation I called to confirm it was true, again, she wasn't in the office and they will send her a message to call me. 10 minutes later Blair, banker, calls and says it is true we are approved. I asked to make sure we can proceed on the property in question, she says yes. I ask if 30 day contingency with 45 close was ok she says yes, as soon as we have mutual acceptance we just let them know. Days later we have mutual acceptance, mind you we are in July now. We set up earnest money and then start the leg work. Taking time off work, leaving work early, performing wetland survey, talking with the assessors and zoning dept, meeting with ecologists, talking with contractors. ALL things to get us to closing. Middle of July we get a random email from Jessica, who we have not heard from since mid June, telling us we need home owners insurance, kind of confused as it's raw land I respond asking who she suggests? No response. I email Blair, she tells us we don't need it because it's raw land and she doesn't know what Jessica's talking about, so we move on. My realtor had been in contact with Blair for the appraisal, she tells my realtor that she couldn't find it so instead of calling anyone she turned back to the office. Mind you, the property is very easy to find! Fast forward through this disaster, 7 weeks of work days away before contingency is over and weeks before closing, July 31st we get an email from Jessica right before the bank closed with a loan denial letter. IM SORRY WHAT??! Jessica has no idea her job correctly and has appalling communication skills. She falsified information, lied to our faces and then put us in financial harm but of course had no problem running our credit. She got a lovely email for this too and again... no response. My realtor called and she refused to talk to her and Blair refused to give the district reps information so we had to do our own digging, don't worry we got it. 2 days later I get a call from the souther regional manager Chris, who informs me they DON'T LOAN ON FORESTRY LAND NOR OVER 40 ACRES AND WELL NEEDS TO BE ON THE PROPERTY!!! I am floored, absolutely dragged through the mud. Jessica is a poor excuse for a loan officer, she is incompetent and doesn't deserve to be in this business. We will NEVER suggest anyone to EVER use this bank none the less this branch. You want property? Call AgWest they are fantastic