I tried calling 2 different branches to verify wire instructions. Called one branch was put on hold…read morefor 5 minutes then sent to voicemail. Called another branch in the same area and was told that they would not verify the wire instructions. I work for a Bank, trying to wire our clients large payment to this bank and was told that they would not give any account information out. Asked to speak with a branch manager and was told very rudely that she had just spoken to her branch manager. So, you want our bank to wire a considerable amount of money for a payment and won't verify the wire instructions. With all the wire frauds and fraud out in this world, your bank should not allow wires if you don't even have a wire room you can send us to, to verify emailed instructions. If you need to send funds, I wouldn't do it to or from this bank! I would not recommend as they are not willing to verify wire instructions that you received by email; you would think that you would want to protect our mutual clients' funds with all the fraud in this world. I needed to verify that the emailed instructions we received are valid.

I have been banking with Firstrust since I was 16. I never needed their help until I wanted to to…read moredo renovations on my home and take out a line of credit. I shopped multiple banks and this bank gave me the best rate and the process was so simple! Every time I go into to the bank they ask how the process is going and are always so nice! Megan is great and so easy to work with! They are loyal to their customers and I will never leave for that reason!

Stopped by deposit check during heat wave. Shamar was very personable and professional with amazing…read moresmile. Thank you! ​

Walked into this branch with all the proof of fraud I would need to start a criminal investigation,…read moreand a bank employee nearly grabbed me by the arm, spun me back towards the door and asked me to leave. How in the world is that helpful? I am there to literally hand you a scammers head on a platter and they didn't want it!? WHAT? ARE YOU SERIOUS RIGHT NOW? This lack of care, awareness, and humanity made me so angry I almost called the police to file charges for attempted assault. This branch flat out does not care if you lose all your money. They will push you out the door if they think you are disturbing the customers, even if the damn bank is empty. The owner, gm, and all of the employees need an attitude check before they piss off the wrong person. DO NOT MESS WITH PEOPLE'S MONEY YOU MORONS!

First, I would like to say the representative was amazing, nothing but 10 stars, but the "bank"…read morepolicies are absolutely intrusive and unnecessary. How, do you, as a "bank" have the authority to require my ss# and occupation as a precept to me cashing a payroll check, which you already charge me $10 for, because I do not have an account with you, because you are money hungry and have no interest in anything but the top ten percent, but, I digress. How it is legal for you to not only charge me $10, for a payroll check, but ask personal information?. I am going to recommend anyone I know to stay away from your bank

Most inconvenient bank. Stopped by at 1:00 pm on Wednesday to do a quick deposit in drive through…read more Waited several minutes with no response so I drove around and went inside. There was one teller with six people in line in front of me. Waited in line for five minutes before having to leave because of frozen groceries in the car. When I got home, I called them to complain and no one answered the phone after about 20 rings. This is at least the third time I've had an experience like this in the last two months. I will be closing my business account there by the end of the week

This place is really great. Got my truck financed through them- the employees here are the real…read morehighlight. Definitely the best auto financing rates available in the region, and they were better than any national credit union I called.

I'm a credit union person. I prefer credit unions over banks as they have personal services and…read morecare about the member (customer in banking terms). I have had an account at Reliance FCU for many years. They have financed my home, helped me do home improvements, take that special vacation and buy the car of my dreams. Sue Chally the CEO is accessible. How many banks can you say that about? One of my favorite services is SPRIG, the online banking app. That alone is worth 5 stars. I my credit union.

Gotta love those Bank of America ATMs! Why can't all banks have those things? Not only can you…read moredeposit a check (no envolope), but you can also deposit cash without an envelope as well. I think they have very smart mice in there to counting that cash, or maybe squirrels. The nifty thing is that when you depoit it that way -- without an envelope -- your account gets credited immediately, just as though you had deposited it with a live teller. Ain't that somethin'?

Conveniently located right inside the mall so if you ever feel like you need to do some banking or…read moredo some business in the bathroom, this is your place. As a member you get 50% off craft drinks. Do come back and check often as they give away a lot of freebies such as luggage tags and passport holders. I grabbed a few for my friends too. Excellent customer service!

Coffee and snacks were delicious, space very comfortable . Very convenient spot, near Nordstrom.read more

Great location and Jerome was very helpful and friendly. Highly recommend this location. Citizens…read morebank is a great bank !

Not a great experience. We tried out Citizens as a local bank, but haven't had good customer…read moreservice. When we tried to close out our account, we waited on hold, and there were some hoops to jump through. We had to come into a local branch, and when we got there they had to call online banking and sit on hold too! So now we sat on hold, while sitting in the local branch. :/ It wasn't the branches fault, they seemed nice and helped us occupy our kids. Just seems like a broken system that makes it difficult and annoying for us the customer.