Awful. Ghastly. Horrendous! For a high traffic area, perhaps the place should be serviced and…read morestaffed accordingly. ATMS are almost always out of order. Because of the volume during the day there should be a person working the drive through at all times and not bouncing back and forth between the window and the teller desk. This branch specifically needs to work on optimization of customer service because the way they operate leaves everyone dissatisfied.

0 Horrible service…read more Came to Close Account my mom Passed away. It was closed they told Me. But got my statement had the fee again and not Closed . Came to branch again they were busy to see me only one person helping on floor. Than called and was told Have to come Back With license. Came Again to Close account has to wait again and wait again. No one picks up phone. Horrible horrible Customer service. I would give zero for Customer service. It took them almost hour and half to close a simple checking Account with no balance. Manager has not Authority to override even a $1 fee. Such a large bank but no idea on how to treat customer.

Refused to allow me to charge a large amount even though I had the cleared amount in my account.read more

I have an account at Visions Credit Union but Iive by the Palisades office in New City so I can…read moremake my deposits there. Service has always been bad as tellers sit on their telephones and manager in corner has an airpod in her ear. There were two gentleman over the past 5 months that were there and the nicest people. Always joking around with the customers and made it a pleasant expierence. They are no longer there. I wonder because if it is leadership or just atmosphere

The wait time on the Saturday was not bad at all. I was greeted right away and had the pleasure to…read morespeak with Roberto Vilchez. He was extremely pleasant, knowledgeable and thorough. He took time to go through all options, and we discussed which options and products were best for me. It was an extremely pleasant a productive experience. Roberto Vilchez is an asset and an exemplary employee. I'm really satisfied.

Very incompetent bankers. Particularly around business banking. Long wait time even with an…read moreappointment scheduled.

Slowest customer service around....problem after problem after problem. It just never ends.....read more

The atms at this location are broken more often than not! I have been a customer for 8 years but…read morethis inconvenience is making me look into changing my bank

The branch is on Route 59, but it's easy to get in and get out of the parking lot…read more First time I've ever reviewed a brick and mortar bank. I found the service to be excellent. I explained my predicament with the mobile app. It would not except a check, Darren understood, and took care of it right away. That was a relief. I would recommend this place even though it's about an hour away from me

God help anyone that does business with This bank !…read moreI'm not joking ! Just got a fair new car had to finance it Unfortunately ! Most people do ! Wish they could have gone Elsewhere but it is what it is ! My credit isn't great unfortunately ! I wanted to pay them online Guess that's going to happen ! Will have to send them "checks" Just like the other idiots ! From sleep number ! I wanted to pay them online too But now they expect doubt payments After I wrote them a check ! If they had just read me letter ! "Everything" is a machine today ! How can you do any kind of business ?? It's crazy !!

Hit or miss with PHONE customer service since Webster took it over. Website kicks you off…read moreperiodically for no reason, I like the bank just because I've been there since it was Provident Bank, but through the multiple mergers over the years, things are deteriorating quickly with this latest incarnation. I use them as my primary, but they are nowhere NEAR the ones they took over. I would not recommend this bank if you are looking for one.

I am sick and tired of not being able to log into my account whether it's online or with mobile…read morebanking. This happens way too often and it's extremely frustrating and irritating!!! I called customer service and spoke with Eric he was absolutely useless- he told me he could not help me fix the issue. DO NOT USE THIS BANK!!! If I could give them negative stars I would.

Ride to the bank to cash a check that was drawn on the bank at 10 a.m. on the snowy morning. I was…read moregreeted by a somewhat for the young lady on the platform and when I asked to cash the check she told me that I could not because I didn't have an account there to check was drawn on The Chase Bank I asked her that if I could open the account so that I can deposit the check and she told me know that there was nobody there to open an account. What can you do for me I replied she says Come back later, I walked out

Unlike the other reviewer, I have been a long time customer of the Middletown Road, Nanuet branch…read moreof Chase. Another difference was it was a sunny day. However, what is the same is the one star rating, and the uncaring lackadaisical attitude of the people that work there. I went there to have a one page document notarized. It would have taken a minute. The Manager, who knows me, said the Notary was busy with a customer and asked her how long she thinks she would be busy. "At least an hour"the clerk said. Then the Manager said "She will be busy all day, make an appointment for tomorrow" I told her the urgency of the document and said it would just take a minute. She told me to go to the Pearl River Library to get it notarized. I went to a bank a few blocks away and they did it immediately (I don't have an account at that bank). I also asked the Manager why I was only getting 0.01% interest there while other banks are giving over 3.0%. Her answer "They are not J.P. Morgan, they are a smaller bank who wants your business." That said it all. And if you try to complain to the Corporate Executive Office you would get confirmation they don't care about you. What J.P. Morgan Chase don't seem to realize is that even if your money is in one of the smaller banks, it still is FDIC insured.

This chase bank is a nice small branch with a covered ATM out front. The staff is helpful and…read morepolite. Each time I come in here I enjoy my transaction and I've never had a problem here.