Jessica Wilson was amazing!! She helped my wife and I purchase our leased vehicle at a time when…read moreeveryone else gave me the runaround. She called, emailed when she said she would and made sure everything was right. She even had another great Cardinal employee Brett Sandy help as he is located near me for paperwork. I can't say enough good things about her and highly recommend her. Thank you!!

Bankers here are always so friendly! Fast and efficient as well. There is usually no wait through…read morethe drive through or if there is, it is always a very short wait. No complaints!

I have banked with them for over 35 years. Wonderful…read morestaff. Very knowledgeable. They always have competitive rates. Renee Zaboura is a kind person that is is always happy to help. I have to say, all the staff members I worked with are fantastic.

I want to compliment an employee at the Strongsville branch, Suzanne Colucci, she was extremely…read moreconfident, professional and personable. She provided excellent service to me in selecting several CDs and has even extended an offer to contact me while I'm out of state on the transfer of a CD that renews on July 6. She was excellent to work with.

I went into the bank to get papers notarized…read more I was greeted upon entering. There were two ladies that do notary. I waited less than five minutes for one of the ladies in the office to help me. She was very friendly and spent time talking with me after. They were very clean inside. Parking was not an issue. I was able to park right in front by the door.

Oh my goodness! Had a question that was stated clearly. Asked for assistance and got a dismissive…read moreresult - lack of information, helpful questions to solve my problem, and all wrapped up in a tone of disgust, contempt and inconvenience in return that was far from being helpful. Until I processed what I was dealing with (20 seconds) and then figured out how to ask the "right" question to help.myself, did I actually get the one piece of information to help my situation move forward. Again. With contempt. I'm sorry you were having a bad day Gina. Some feedback on tone, attitude and acknowledgement that you are providing a service and are on the customer service end of this exchange may be helpful both for an attitude shift and a reminder of your job function. I hope you have better days ahead.

I have 3 mortgages with Fifth Third yet when I came in to exchange USD into Euros, I was charged $5…read morebecause I don't have a savings or checking account. We also have a safety deposit box with them, and they still charged me. $5 is so nominal, but First Federal of Lakewood would have waived that fee. Small things like this really do matter when choosing who to bank with.

I've been a loyal customer of Fifth Third for over ten years. I have personal as well as business…read moreaccounts with them. The ladies at the Avon Lake branch are AMAZING; they're friendly, helpful, and so personable. They're always quick to suggest things that I might find useful when handling my accounts and able to quickly solve any problems that come up. I cannot say enough about them! In a world of big business and banks that make you feel like just another number, the Avon Lake Fifth Third branch takes you back to the days of the local bank where everyone knew you by name.

I cannot tell you how grateful I am for Jason Clute because today he understood my concerns…read morecompletely and solved the complicated issue I was having and couldn't resolve on the phone. Long story short, there was a fraud hold placed on my account that shouldn't have existed and he was able to figure out where, why, how and expressed the situation to the correct department to get the hold removed. I won't go into all the details of why it was more challenging, but the vendor was in another country so it got super weird. FINAL POINT: this guy is a hero for me! Thank you to Dollar Bank for having such a comprehensive banking manager who understood my situation perfectly. He even brought up other solutions for my banking needs while I was here! Thank you JASON!!!

One of the gentlemen in the cubicles (tall & balding) I think his name may have been john, was…read moreextremely rude and I genuinely think he needs to take a couple classes on anger management or even just simple customer service. he was AWFUL! literally was having such a good day and after speaking to him... just sad. Was simply trying to cash & transfer a check over to me and everything he said was just yuck! Honestly think I'm going to close my account just because of my experience with him.

We moved to Brunswick during the Pandemic (uhhhg). We needed a new bank (local) to get things…read moregoing for us. We randomly selected this joint. We were greeted by polite professionals who were knowledgeable and helpful. The facility itself was clean and tidy. We have had bad experiences with other financial institutions in the past but so far so good with Dollar Bank. We are pleased since day.

Outstanding customer service I came in, in a panic. There was a transtransaction that I didn't…read more recognize, Mindy was quick to call the home office to get things figured out. I left happy and satisfied. This is why I bank locally and not at a big box bank!

Solone and Dwayne stopped an identity thief from writing cashier's checks on our checking and…read moresavings accounts. Solone's attention to detail and intuition and Dwayne's reaching out to us immediately stopped an imposter from doing serious damage to our accounts and to our credit. This unfortunate incident happened at a very difficult time for our family, which makes me especially grateful that to them both. It could have been much worse.

I have to come here regularly to deposit money for my job, unfortunately. Never friendly. Usually…read morepretty slow and they still take a long time for minimal requests, with zero sense of urgency. The girl who usually helps me eats her lunch while she counts out the deposits--gross. Would recommend literally any other PNC bank. Thanks again for poor service on Friday August 9th. :)