This is aimed at Tigard, OR location. Not listed here about…read moreMarch the leaders there changed to a bad attitude to me. Dont even know what I had which, which was nothing This is a case of 2 of them got raise in position then shutup to me Tried raising concern to main branch no correction Seems to be a personality change. So as result started moving most of my business To a different bank. Never got grief there. Its not Wells Fargo This has become a point of disrespect Ive had it. NOt a good way to treat customers. How you lose money

Took forever for someone to help me just get some counter checks. Everyone was looking at me and…read morenobody helped including the "banker". I am a busy guy. Also, they must not have a dress code as one employee was in a very short dress and high boots. Totally not professional. She didn't have tights on and you could see a tattoo on her upper thigh. I couldn't believe it. You probably want to fix this. I've included a photo so you be the judge.

Been a member here for years and definitely gotta say the service has never been better at any…read moreother location. Anything you need this team is always right there to help. They are very friendly and kind hearted people. This will always be my favorite location. I used to drive 30 miles just to come to this location over anything closer to me l. Keep up the good work team we appreciate you.

Worst on point location I've ever been to. The teller in training was super sweet and nice but…read morewhoever was training her (manager I believe was awful and rude. Won't be back, thank you!

Safe deposit boxes are dying out, so I was super glad I got grandfathered in just in time to get a…read moresafe deposit boxes on this branch, and I was told that I would be able to continue renting it for as long as the branch was open. Because of that, I tolerated all kinds junk fees, hassles, and nonsense, all because I was so glad to have the safe deposit box. Well guess what? After just a couple of years, they told me that they are just stealing back all the safe deposit boxes anyway. If I had known they were going to do that, I never would have paid all those junk fees to stay with Chase, plus I never even got a prorated refund for the rent I had already put toward the box. This is a brazen scam, and I will be submitting it to a class action law firm.

As an octogenarian I have dealt with many businesses and, accordingly, I have seen some awesome…read morecompanies and, conversely, some incredibly inept ones. Chase bank in general and KC in particular now has the undisputed bottom of the list. No one, absolutely no one, either on-line or in store could help me with a problem I was having with auto pay. Been to the store twice and called CS multiple times. Not only did they not have any idea how to help me but friendliness was not in their vocabulary. Unfortunately I cannot go anywhere else because it is tied in with my Subaru Lease Agreement. Since I also have a Chase credit card on auto-pay, they would not allow me to use the same bank account for both. I only have one bank account. Ridiculous.

Very poor bank. On 2/1/2025 I simply walked in after being gone for months simply to get change…read more Teller was ok. Not your long term employees I didn't imagine it I knew they saw me. Not even hello just blew me off. That's all. I see this branch still has several complaints. I'm adding my voice when done using this bank I will close it due to bad attitude of employees Not the first time. This must stop or will close account

This branch is in my usual Fred Meyers so I go in often. They have always been friendly and…read morehelpful. Today I want to compliment an exceptional employee, Aubrey Weatherly. I had an unusual request that she managed to accomplish in a professional and efficient manner. She knows her job well and she will likely go far! Thank you!

Dena was fantastic. Ironically, as she was getting started with us, I was reading a review about…read morehow SLOW she was and how she didn't seem to care AT ALL. I have to say that I had the complete OPPOSITE experience. She was FAST and efficient. She was kind and knowledgeable. She gave us great customer service. We were there to add me onto my mom's accounts so that I can help her manage her finances as she is getting older and needs more assistance. The process seemed laborious and time intensive from what I read online. But it was less than 30 minutes and Dena was thorough and explained everything to us and gave us her card should we need ANY help. Highly recommend her and this branch. I've NEVER liked BOA but this branch has some good people.

There is something about the staff at this branch that is unlike most other B of A branches. And…read morenot in a good way. Dena was rude, moved at sloth-like speed and needs some additional customer service training. Her "just out of bed" look and general unhelpful demeanor forces me to choose another branch or another bank.

I've had checking, savings, and mortgage accounts with Umpqua for 5 years. The problems I have with…read morethem are the following: 1) You can only use their ATM, 2) You cannot access funds from overseas (such as during vacations), 3) Funds transfer to another bank is extremely limited on a per-day and per-month basis. I wanted to move several thousand dollars to another bank but could not, or it would take me 2 months to move the funds due to monthly limitations. I am closing this account. I have to write a check for the balance in order to close the account because electronic transfers are so limited. Think about this when you want to close your account. It's quite painful.

Without exception, all the staff I've interacted with, both in person and on the phone, are very…read morefriendly and helpful. For that I'll give Umpqua 5 stars. The three star rating is due to the dismal ATM system they have in place. It is very slow and asks way too many questions. As a result my wife and I both dread having to use the ATM and will instead just go inside during business hours. They really need to replace their system. We've banked with B of A and Chase and both have far superior ATM systems.

I wanted to move from a big bank chain into something local. I've been impressed with the customer…read moreservice and financial options. Everything I had at my old bank I can access here without the phone tree customer service feel. Glad I made the switch.

Chris edmuds is amazing. She is always our go to. She has helped us through an amazing struggle…read moreand can find ways to make your life better. Why are you paying 1500/mo when you could own it? Chris can make that happen. She is a rockstar. 12 inches.

Good experience to reopen my account got frozen colLyn Moore and was good experienceread more

I'm working with ColLyn Moore to guide me through the Maze of CD choices…read more He's been outstanding and a huge resource in the process. excellent customer service.

I want to give a shout out to Kyle. As a black business owner I cash checks at multiple banks I do…read morenot have an account at. This check was only $460 but you would be surprised with the hoops I have to jump thru sometimes. Kyle took my check my two forms of ID and ask me how I wanted my bills back the same way I see so many other people treated that don't look like me. Thank you Kyle.

You know Bank of America. If you love it or hate it as an institution, that's your personal…read moreconversation with the Almighty. This is just about the branch, because sometimes, whether you like it or not, you have to go inside the bank. Times like: - I lose my wallet and need some cash to float me through the week. - I get a returned check but it looks like it's already been cashed. - I lose my wallet again. Here's what's nice about this one, from my experiences (informed by abovementioned Times): - Generally low to no line. - ATM outside. - Tellers are behind thick glass, which I guess is just regular bank MO these days, but they're very professional and seem relatively happy to be there, while not all overly enthusiastic and up in your business. - Drive-thru window with the drawer version of that old bank tubey thing. Occasionally you get the little upsell, about a new credit card, or a refinance, but I understand it as a necessary evil. No thanks, teller friends, but no real harm, either. I've been able to complete my transactions with no hassle every time, and when I'm dealing with matters of my hard-earned dollar bills, that's quite alright by me.

Ever since they took over Advantis CU their service has been terrible. It takes over 30 minutes to…read moreget a live person on the phone to answer simple questions! Look elsewhere for a financial institution! Their app is worse than any other bank, and for simple transactions like opening a CD you have to get a live person on the phone! Unfortunately it takes a lot of effort to move all my transactions to a different institute, but I have no choice!

Bought out by a worse credit union. The difference in customer service is like night and day.read more