We booked a one hour jet ski tour here for a Sunday at 2:30 pm. It's located at Captain Pip's…read moreMarina & Hideaway in Marathon where we were staying. Booking was super easy. The price was $160/jet ski. They advertise that they focus on unforgettable experiences, and I definitely agree! We went completely around Marathon island. We even stopped to swim in the open ocean and a sandbar for a bit. It was breathtaking getting to jet ski under the 7 Mile Bridge. At the end, our guide shared all the pictures he took of us on the tour.

Super fun! Joaquin was a great tour guide. We did 2 jet ski tours with him during our stay and he…read morewas extremely knowledgeable and courteous. Booking was extremely easy ($160/ski). Joaquin took plenty of pictures and videos for us and shared them (for free!) after our tours. Joaquin was also very accommodating of where we wanted to explore / what we wanted to see. We got to do exactly what we asked both times (Trip #1: tour around Marathon & sandbar stop; Trip #2: circled Boot Key and did loops around 7 Mile Bridge). So fun! You can cover a lot of ground in 1 short hour. Highly recommended; great fun!

VETERANS...AVOID THIS PLACE! Owned and run by a bunch of…read moreunethical people! A recent visit here was an absolutely terrible experience. Don't expect good customer service here! And their equipment? Older, well used (and abused) and unsafe. These guys will take your money and leave you hanging out to dry, if there is a problem. They offer a small discount for paying in cash BUT don't be tempted by this as you won't get your money back and since its not a credit card, can't dispute the charges with your bank or financial institution. The Hadley House Hotel (where this is located) should NOT renew the contract with this company. WAAAAAY Too many other places nearby that truly value and treat their customers (and Veterans) with respect. Won't ever be back to this place.

This is will be last time I ever renting here. Totally dishonest and terrible customer service.read more

We booked a snorkel + sandbar trip & were not disappointed. This was our first time in the keys, &…read morefirst time snorkeling. Our guides explained all of the how to's, made sure we were comfortable in the water, & kept us hydrated with water & adult beverages! It was a beautiful day despite high winds & we would definitely recommend them to anyone looking for a great time!

I emailed this company, as told to, to request a refund for the sandbar portion of the boat trip I…read morepaid for, as I never received that service. I booked and paid for a sandbar boat trip and snorkeling excursion. While we did attempt snorkeling, the weather and water conditions were extremely poor--choppy water, stormy weather, and very limited visibility. The conditions were so rough that it made us feel sick, and snorkeling itself was difficult. Some of the people on the boat only went in a few minutes because it was so choppy. We were told both on the phone and in person that we would be going to Alligator Reef, (another woman on the boat said she asked the guy at the counter for the tour if we were going to Alligator Reef and he said yes), but due to the conditions, this was not the experience we were promised. Because of the weather, we were unable to go to the sandbar at all (rain, clouds, choppy water). In hindsight, the trip should not have gone out that day given the conditions, especially since the main destinations could not be accessed safely. WHICH WAS MOST LIKELY WHY WE WERE THE ONLY BOAT OUT ON THE WATER-- DIDN'T SEE ANOTHER BOAT THE ENTIRE TIME. The other thing- people snorkel in Florida because it's warm and clear. This day was raining, choppy, murky and cold! We were offered the option to return the following day by Jerry (Wednesday the 14th) for the sandbar. However, when we came back, the weather was again bad, and your staff advised that you likely would not be going out. This resulted in another wasted trip, and ultimately, we never received the sandbar portion of the experience we paid for. I was then told I could use the sandbar trip on a future visit, but I live in California and do not have plans to return, making that option unrealistic. To be clear, I did not request a refund for the entire excursion (although, I really should)--only for the sandbar portion, since that service was never provided. Even though we purchased the snorkel sand bar trip, they take you out on the boat to snorkel, make you come all the way back in to pick up more people, then go all the way back out again, so half your trip is just chartering people. That wasn't the issue (just putting that in here for others so that they know). It was so cold and choppy and nauseating that there is no way someone should be going to the sandbar! I was hoping we would have been able to resolve this directly and professionally, but the company didn't respond. It was not a fun environment for snorkeling, and clearly the company went out anyways because it's a business and they care more about your money than your experience. It was freezing and nauseating. After speaking to several employees at our hotel, they said that the company should never have taken any of us out that day and that the boating company often promise things and underdeliver and that they don't personally recommend that company to people that come in. I wish I had not booked ahead of time and spoke to someone onsite first. Also we have only one photo on the boat because it was so choppy that people were having trouble standing up to take a photo! I gave 1 star because the two men captaining the boat were fabulous and although they had to take us out by force, they were good at explaining how to snorkel and tried to make the most of it. When asked if we were going to Alligator Reef like promised, they said, "Look out there, it's pouring, it's bad here but it will be way worse out there."

Great friendly people. Nice skis. Will let you free ride if you want instead of follow the leader…read moretour. Good price too.

We booked the snorkel and sandbar tour, and unfortunately, it was a very disappointing experience…read morefrom start to finish. The night before our tour, a member of our group came down with food poisoning. I called to see if we could reschedule for another day. I was told that wasn't possible because it was a same-day cancellation, which, while disappointing, I understood. However, when we arrived for the tour, we were informed that we would not be snorkeling at the reef as advertised because of the sea and wind conditions. Instead, we were taken to a trench to snorkel. This was nothing like the experience we had booked. The snorkeling was underwhelming at best. We basically saw a few small fish, a stingray, and mostly brown coral. When it came time to visit the sandbar, our guide told us the conditions were too rough and advised against going. Rather than taking us to an alternate sandbar or another snorkeling location, we remained at the same trench for nearly four hours. We specifically chose this tour because some members of our group wanted to snorkel while others were looking forward to relaxing at the sandbar. Since neither part of the advertised experience was delivered as expected, the entire trip was a letdown. Afterward, we requested a partial refund since the snorkel and sandbar tour costs significantly more than a snorkeling-only trip. Our request was denied because they claimed we "chose" not to go to the sandbar. That's not an accurate representation of what happened. We followed the captain's recommendation that it wasn't safe or enjoyable to go due to the conditions. What frustrates me most is the inconsistency. They wouldn't allow us to reschedule when we had a legitimate reason, yet they still ran a tour that couldn't provide the experience we paid for because the conditions weren't suitable. If the weather prevented them from delivering the advertised tour, they should have offered customers the option to reschedule or receive a partial refund. Overall, this felt like the company prioritized collecting payment over providing the experience they advertised or making things right when they couldn't. I would not recommend booking with them.

We had a great afternoon out with Captain Scott. Our group of 4 wanted a low key day just cruising…read morearound, some site seeing and a sandbar stop. Scott delivered. He communicated well and worked with us to move our scheduled trip to a day with bwtter weather and water conditions. Friendly, knowledgeable and kind. Provides cold waters and another cooler with ice for any beverage you may want to bring along. Has extra sunscreen, watershoes and snorkel equipment available if needed. Very well prepared and stocked boat to meet any needs. Highly recommend!

Capt. Scott is amazing to work with, schedule, and made our vacation an amazing memory. We went…read moresnorkeling, toured around marathon, and had a great time.

Drove 2 hours to the address provided only to be notified my reservation was cancelled. Chose a…read moredifferent company. They didn't even care that we drove so far. They lied and said they left a message letting me know about the cancellation. DEFINITELY SKIP THIS PLACE

My family and I had the absolute best experience with lighthouse parasail!! The guides went above…read moreand beyond to make sure we had the best time. They found dolphins swimming out in the water and flew us right over the dolphins, it was amazing!! We all felt so safe and had the best day with the tour guides. I HIGHLY recommend this while visiting the Keys!!

We had a great time. Loved that we were able to ride without a quide and play on the skis as we…read morepleased. Willy was very thorough in his training and setting us up for a good ride! Machines were in great working condition as well...

Bill was an awesome host! Teaches very well and makes sure everyone feels comfortable while…read moreoperating. I definitely recommend for anyone looking to ride jet skis! 10/10 would come back again!!

Bob is the best! We came in with an unusual request, and he helped us out no questions asked. His…read morecustomer service is unmatched. Check him out!

Amazing, amazing, tour. Can say enough! Our tour guide was really knowledgeable, learned tons of…read morenew information about the wild life and the mangroves.