So, my friend was searching for a house cleaner. I remembered Lori on here and her great business Keystone! Sara moved into this house and the place was just messy. The bathtub was grey and sad. We thought it just needed to be replaced. Well really all it needed was some good old fashioned elbow grease. If you need your house cleaned Keystone is the way to go. They did a spectacular job. I wish Sara would have taken before and after pics! read more

Lori's natural communication and organization skills come in handy: she's the owner of Keystone Concierge, a concierge service that does anything you might not have time for, like administrative tasks, receiving packages during the day, or even finding a gift for a special occasion. She's always willing to lend a hand, and knows the Philadelphia area well, having helped me find healthy places to eat. Need anything done? Check with Lori and her firm (see their web site too) to see what they can offer you. read more

I'll start by saying that both times I had Keystone Concierge come out they did a great job cleaning. You'd think it would be that simple. The first time 2 people came to clean my ~400 sq ft apartment. I know when they arrived and by chance they texted when they were wrapping up 1.5 hours later, yet somehow I was billed for 2.5 hours. 5 man hours to clean my place?? I don't think so. I pointed this out and it was a billing error. It was corrected. No big deal. I should add though that my friend had a similar "billing error". The second time only one person comes to clean. He was 30 min late with no call or anything. This time I'm billed for 2.5 hours. Ok but at the same hourly rate as I had for 2 people. No consistency whatsoever and my cost nearly doubles with no warning. To sum up: -they can clean BUT -they're unprofessional -they'll charge you whatever they can get away with -and their hourly rate is super expensive read more

Their cleaning is ok, but I would not recommend this service if you have children. They were not accommodating to us. My infant takes several 30 minute naps a day, and they insisted that I had to schedule either when he wasn't napping, or be charged extra for the time they had to wait for him to wake up. Other cleaning services would just work around him, and then do his area when he woke. They have a specific sequence of cleaning they feel they must follow. It was too inflexible for us. One good thing about this cleaner is that they do follow up and correct any problems you are unhappy with in the actual cleaning. For instance, the second time they came, they left a lot of the floors undone, coffee marks on the dressers, and didn't empty trash cans in the kitchen and upstairs. When I complained, they did send someone back to redo it. Thankfully, cleaners are not hard to come by and I was able to find a ton of recommendations for house cleaners who are accommodating to families with children by looking through local parent listserves. read more

I can't say enough wonderful things about Eva!! I was moving into a new place - and I needed it cleaned like WOAH. It was a bit of a disaster. She came in - she was RIGHT on time - kept me informed and confirmed the appointment with me before hand. She did a great job - they left not one speck of dust everywhere. AND she was friendly! Additionally, the rates are remarkably reasonable. I seriously recommend them as housecleaners. I understand that they have a numbef of other services - from personal assistant type of tasks to arranging for painters. I would use them over and over again. In fact, I just might :) Seriously - use them to clean your space. They are reasonable, friendly, helpful, and do a GREAT job. read more

Can't say enough good things about Eva!! She cleaned a house I had just bought, a "move in" cleaning, and was so polite and responsive to my emails and questions about what the service provides (never hired cleaners before!) She fit me in last minute, was on time and was so pleasant and fun to talk to that I really enjoyed having her there not to mention she did a very thorough job. Even looked out for things that I should know about since I was brand new to the house. I would use Keystone, especially Eva again!! Also - their rate is competitive with other cleaning services I called so all around Keystone is perfect :) read more

Keystone concierge provides valuable and helpful services. They found me a great dog walker. I recommend them (and the owner Lori) highly. read more

I would give Lori even more yelp stars if I could! Lori saved my mind and life when my husband and I moved from our house of 20 years. Little, old, arthritic me was on the freaking ropes and she saved the day! Her can do spirit does not quit. She jumped in and kept saying to me, " Next!? Next ! " ( as in next job) as she blazed though jobs I had been dreading for weeks. It's amazing to say something and it's done! Do yourself a favor and call her for just about any job imaginable. Lori takes her service seriously and invests it with much pride and she's fun too ! A treasure! Thanks Lori, you're the best! read more

Excellent business with reliable staff ... ready and waiting to help. I hired Keystone to check on my house during a long vacation ... totally satisfied with their services and I had a little peace of mind knowing that all was well at the house. I highly recommend Keystone Concierge!!! read more

The best cleaning service. Professional, on time, courteous, thorough and detail oriented. Amazingly awesome service. Thank you Lori and your team. You have a customer for life. read more

I am a property owner of an apartment and was looking for 'move-in move-out' cleaning service. My previous tenant had move out and needed the place ready for the new folks. They agent I spoke to guided me through the specifics of what would be clean which included the following for a two bedroom, one bathroom, and one kitchen apartment: Fridge inside and out, and top Side of fridge had grease and needed to be removed (cleaner really work hard on this) Top of stove clean of dust Kitchen fan hood wiped down from dust Kitchen cabinets wiped down inside/out Kitchen counter top wiped down (cleaner was really good and removed all spots) Baseboard heaters wiped down Bathtub clean Medicine cabinet wiped down inside/out Bathroom sink cleaned Bedroom closets wiped down Light switches wiped down to remove hand prints Interior side of windows and window sill wiped down Ceiling fan blades wiped down I made the appointment one week ahead of time. Although they did not have a time slot available, the agent called me back and said she would move her schedule to work me in. I was thankful for that. The company text a day before to confirm appointment. They quoted me roughly 3-4 hours of work at $75/hour. Payment with receipt when work is complete in form of cash or check. They actually took 3 hours to do my place, for a total of $225, and I had the cleaners go back to wipe down some things until I was satisfied. So this earns them the 4 stars on Yelp. They really did work their a** off and I was happy I hired them. I tipped the cleaners for excellent service. As a property owner, I will call them back again. read more

We used keystone concierge before moving into our new house, and they did a great job! They communicated on their timing, did a thorough job of cleaning our house, and they were very reasonably priced. I would definitely recommend and plan on using them again soon! read more

I was suddenly told on a Saturday that I needed documents notarized by Monday morning to get a contract voided and a refund from a roofer that failed to do his job. At that point Saturday most places were closed so I started calling mobile notaries. Left a voicemail for Lori and she called me back within 5 min. She was very professional, told me her rates upfront, and let me know the times she was available Saturday & Sunday. She arrived Sunday on the dot and was very quick and nice! She also offers a variety of other services. I will definitely use her again! Highly recommended! read more

I recently moved in to a new apartment that just wasn't up to my standards of cleanliness. I reached out to Keystone Concierge and they immediately responded. Eventually we set up a date--after they were ridiculously flexible given my crazy schedule--and I was counting down the days until they came. Once they did it was amazing. My apartment had reached levels of cleanliness I didn't know were possible. I am so grateful and am so glad that Keystone is available! read more

Needed a spring cleaning of my one-bedroom apt. Read other reviews on YELP and booked a first time cleaning. Scheduler suggested 2.5 hours and I asked for an early weekend appointment. Loved the professionalism! They called to confirm a week before, and they called when they were 5 mins late about arrival update (parking - were here in 5 more mins). Friendly two person team walked through my apt, listened to my concerns, and went to work. No judgement of my stovetop / pile of magazines / under-bed dust bunnies. Took care of it all. Finished early - and asked to me write a smaller (!) check so as not to charge me for the unused 30 mins. My kitchen has NEVER looked this good. Including getting stains out of counter-tops that had been there for two YEARS. Will be using them for apt maintenance and organizing in the future. Highly recommend. read more

An underwhelming experience. We used Keystone Concierge for housecleaning. The cleaners arrived promptly, and had their own materials. However, they left the job unfinished. We'd asked for complete dusting, windows washed, all cabinets and drawers wiped clean, and for the oven and stove to be cleaned, on top of usual vacuuming and mopping. The stove wasn't fully cleaned, many of the windows were left untouched, all the ceiling fans went undusted, and none of the cabinets or drawers were cleaned out (and they were all already empty). We we contacted the owner, Lori, to express our dismay, she asked us for details and for a chance to come back and finish the job. But she never answered our emails or followed up after that. We will be going elsewhere. Update: After posting this review, the proprietor got back in touch with us to see how she could rectify the situation. We had the cleaners come back to re-do the job. This time, they spent 4+ hours making sure that everything was done to our satisfaction. read more

Don't waste your time. My major frustration with this company is NO ONE EVER PICKS UP THE PHONE. Every single time I have called during their office hours I have to leave a message. Incredibly frustrating. The housekeepers were 15 minutes late today so I called to find out if they were coming at all. Surprise, I needed to leave a message. I got a call back 15 minutes later saying they were on their way. So if they were running late, why didn't they call to let me know instead of waiting a half hour? Seriously I'm over it. Moving on. read more

Talk about being on top of her game, Lori came by my shop today and informed me about all of the women in business groups that I should, and will, join. What a great connection. Her concierge service must be as amazing as her communication skills. Thanks Lori! read more

I am an attorney with a small, local practice and I hired Lori to meet me at my client's home to notarize documents that I had prepared for them. The client needed the documents done quickly because he had to close on a house and travel overseas to assist his ailing father. Lori was punctual and efficient, and I would definitely use her services again. read more

We recently started using Keystone Concierge for home cleaning services and could not be happier. They take pride in their work and are very easy to work with. If there is something you want special attention paid to, just ask and you shall receive. The fees for their services are almost unbeatable for what you are getting. I would be happy to recommend Keystone Concierge to all my friends and family, and certainly to other Philly Yelpers. read more

Thank you Lori for making my mother's 79th birthday a real treat. A couple of years ago, my mother and I stopped at the Reading Terminal Market while on a cross country road trip. My mother had a brisket sandwich from tommy dinics (who doesn't ship) and hasn't been able to forget it or find a close second ever since. So how to surprise her and get it to her in CA when I live in NC? KEYSTONE CONCIERGE! I contacted Lori with what I was looking for: a surprise dinner with separate components to make 6 sandwiches, packed on ice and shipped overnight to CA. Everything turned out perfectly making my mother (and her dinner guests) VERY happy!! Communication was excellent with follow ups to make sure everything arrived in good shape (it did). Online payment made the long distance transaction a snap. Lori is a true professional, listening carefully and caring about getting it done right for her clients. Thank you, thank you, thank you!! read more

I called them looking for a notary who could transfer a car title on a Saturday/Sunday. While I didn't end up using their services (car sold on Monday), they were friendly, extremely responsive, and did a great job responding to my inquiry. In a documentation driven industry, it can be very difficult to find a place that is open outside normal operating hours. They showed great flexibility in working with my schedule, and I would consider them for future title work that I needed notarized. read more

Lori and Adam did a fantastic job on short notice. They were very accommodating with our schedule and very thorough with cleaning our house! Friendly and trustworthy. read more

The services are fantastic from this company! Lori and her crew are great. I'd hire them again and again.

Adam and Sara did my first apartment cleaning and did an exceptional job. Great communication from the beginning. Prices are competitive.

Amazing! Can I give 10 stars! That is all I can say about Lori and the crew at Keystone Concierge. Keystone has helped in the past when I needed a notary to come to my office. Then a few months back I needed a party assistant and Lori came to the rescue then by making sure that trash was taken out, guests had plenty to drink and eat and helping me with anything I asked. Today Lori and her crew SAVED me from my messy dirty house! Amazing job cleaning the house that is trashed by two busy parents who own their own business and a toddler who loves to throw food on the floor! The service is above and beyond what I had expected or asked for. read more

I'm really happy with Keystone Concierge's residential cleaning service. I have the same two cleaners every week, which is great because they now know my home, where everything is located and what needs doing. They do exactly what I've asked for -- dusting, trash and recyclables put out, baths, floors and surfaces cleaned -- they work quickly and well. They are also available for special projects if needed, with a little advanced notice. My cleaners are always pleasant and friendly and I look forward to seeing them each week. When one of my team is on vacation, someone just as nice comes in to substitute. For me, using a cleaning service has meant an end to the tax complications of having an individual employee -- withholding, annual filing and so on -- and no more weeks without cleaning when a single employee can't make it for any number of perfectly good reasons. So for me it's been a real relief. read more

I'm huge fan of Lori and her business. They provide excellent housecleaning services - more unusually, though, they will also integrate all kinds of other personal services. I hired Lori to clean for my parent who had just gotten out of hospital and had quite limited mobility - she has been incredibly helpful getting him things he needs, letting me know if there are any flaws in the setup and so forth. Worth her weight in gold! read more

I have a large old home in Roxborough. Cleanings are always thorough and surprisingly quick. The staff are very professional and clearly communicate arrival times and any traffic delays. I have a small child and they are great about working around us when we are playing. For reliability and price this is a great team! read more

Great service and very professional! Started with a pretty trashed and dirty kitchen, living room/ground floor in a frat house and Lori and Clarice made it look good as new in just two hours. Arrived on time and cleaned spotlessly so that the whole floor smelled like soap instead of fungus/rotten food. Very satisfied, great communication, and they even cleaned the fridges! They also make recommendations so that you can further maintain a clean house. Friendly people and I will definitely keep Keystone Concierge in mind if I ever have to clean another home. Would recommend to anyone! It's a shame I didn't take before/after pictures though. I gave them a $105 check for everything. read more

Lori was exactly what I needed. She helped me go through piles and piles of stuff, and she took away what I no longer need. She's so easy-going and incredibly knowledgeable about how and where to get things done. Having Lori come over and help you clear out clutter and organize things is so much better than talking to a therapist about your clutter problem. She was great and I will continue to work with her. read more

They were on time and very professional, but the quality of cleaning was mediocre. I asked to give a good cleaning as I was having surgery the week after and needed the apartment to be as clean as possible. I have all hardwoods, but a small (4x6) carpet under my coffee table and (2x4) rug by my kitchen sink. They mopped the floor, but did not vacuum the carpet which was clearly filled with dog hair. Also, they failed to lift the small rug by the sink and instead mopped around it. They also did not vacuum any of the corners or pull out my garbage can or side tables to clean behind. I had to do a work over with my vacuum after they left. The bathroom looked great and they did do a very good scrubbing of the sink and shower, but for $66/hr I was expecting more concern to detail and more time spent. I rather they spent another 30 mins or so to get everything than just do a surface cleaning to make it look nice. read more

I did hear back about a week later from the owner, with a corrected invoice & an apology. I appreciate that, except lament that I had to write a review on yelp to get some attention. I have reconsidered but probably will not use them again in the future. I believe they need to bite the bullet and hire more people to take care of logistics/scheduling. read more

The staff at Keystone Concierge was terrific. They got back to me the day I called and were able to fit me into their schedule for a cleaning that same week. My apartment was not only cleaned but organized, I was charged a reasonable fee, and Eva, the woman who cleaned my apartment, was extremely pleasant. Definitely a business I will use again -- it was lovely to come home to a clean apartment and to contact a staff that was so responsive and helpful! read more

We called Keystone after trying several local housecleaning services who either failed to return phone calls, didn't show up, couldn't schedule us for many weeks, or overcharged us to a ridiculous extent. Our experience with Keystone was such a pleasant surprise- our phone calls were promptly returned, we were scheduled for a visit promptly, and we were 100% happy with the results of the cleaning. Our house isn't easy to clean- we have 3 floors plus a fully-finished basement, 3 kids and cats. We couldn't be happier and will be using them again for sure and telling friends too! read more

K.C. has cleaned my apartment twice now, and I couldn't be more pleased. The prices are very competitive, and the customer service has been wonderful. I was even able to text a last minute instruction on the day of my cleaning. I came home to a beautiful apartment, and a note explaining that they had snaked the drain in my bathtub simply because it needed to be done. I will absolutely use them again. read more

After posting my last review, the staff at Keystone Concierge scheduled a second cleaning to address issues with our initial cleaning. The team meticulously worked on our home. They did a nice, thorough job, and we really appreciate Keystone Concierge's attention to customer service. They're a very friendly group of people. read more

Lori is amazing - I needed an extremely last-minute move-in cleaning and was miraculously able to schedule with her for the next morning. Professional, friendly, efficient, and did a fantastic job on a pretty disgusting apartment. By the time they finished up I was actually excited for my move. Would absolutely recommend. read more

Called Keystone Concierge for a last minute house cleaning and Meg could not have been more helpful. Scheduled a Saturday cleaning and was very happy with the overall cleaning and staff. Will continue to use. read more

Look no further - call them to book your cleaning service! We called on short notice and she was able to juggle her schedule to fit us in. We had the movers come at 9am and needed someone to do a move-out cleaning the same day. They did a great job and made the place sparkling so we can get renters in this weekend. Thanks Lori - - will be calling you for the next job! read more