I must echo the comments on these folks making you feel like you are imposing on their busy day by daring to be a customer. When you get 'greeted' by someone who tells you first that she is only there to make up her hours, your expectations of a great experience are set accordingly. Regardless, we gave them a shot to quote, thinking they save money on staff salaries, but alas, they were the third highest of four other countertop companies for the exact same material. Do yourself a favor before signing with them and send a couple emails with your material and plans...only takes a few minutes and I got friendlier, more helpful service even by email, and much better pricing. read more

We are very pleased with our new counter tops. This has been a great experience working with this company. I must mention the ladies there. We worked with Beliana. She was fantastic right from the start working thru every detail and catching the little things that would normally be that little bit of disappointment. We also purchase our tile backsplash there. Great Job Beliana! Heather was a pleasure too. Our dealings were minor with her for things when Beliana wasn't there. Very professional but very friendly too. Thank you Heather. The gal in previous reviews isn't there anymore. We enjoyed looking over the granite slabs that were well marked with the pricing range. It only took us 3x back and forth to the shop to 'ok' this is what we want. All in all great experience. Great prices as this was not the only shop we dealt with. The installers were here and gone. They removed the old and took it all with them. There are slabs outside in the back don't miss them. When you go there to look over the slabs in the shop, the area it will be dusty/noisy all part of the experience. They have and will provide hearing protection. One thing, I would install a dust removal system with a large exhaust fan on the back wall if I owned the shop. To at least try and control the dust somewhat. read more

I rarely use Yelp but saw Keystone Granite had low ratings on here so I wanted to share my experience. I spent weeks going to place after place searching for the perfect granite countertops that would also fit my budget. Keystone was the only one that had the shade of granite I was searching for and they were also the most affordable! I made a few changes to my order through the process and they were very adaptable. The staff was pleasant and professional, and most importantly they delivered and installed in a timely and flawless manner. Install took a week (other businesses told me it would be 2-3 weeks for their products) and install took less than 2 hours. read more

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Horrible service from a young lady behind the counter, that stayed behind the counter looked peev'd that you were asking about granite and services - this lady was way too lazy to help you spend your money. Something is incredibly wrong - I went elsewhere! read more

Keystone Granite installed our granite countertops for the most reasonable price and the best quality and labor in the area. At my duplex they installed my lower floors kitchen countertop 4 years ago and the service was excellent. The service and prices were so good that I called them again a second time around, this time for my upper floor's kitchen countertop a few weeks ago. Kenny designed the countertop, and they were even nice enough to fix our kitchen's uneven walls without any extra charge. They also replaced our aging sink vanity and installed a brand new one along with a granite countertop, it made our bathroom look much nicer. Their work received a lot of praise from our potential tenants! Overall, I'm glad I hired them for the job. read more

Very disappointed in the sales person at Keystone Granite in Lancaster. She quoted my business partner and I a price and then tried to sneak an extra charge on the invoice. She claims that the extra $250 is a standard charge and yet she withheld the charge from my quote. I can only conclude that she willfully decided not to disclose it to my partner and I when giving us the original quote in order to procure the sale. read more

This is the worst company our family has ever dealt with. They tried to rip us off --- which is insane to do in this day in age when there is social media and review sites such as this that people can go on to warn others about them. We ordered a new granite countertop from Keystone Granite and Tile and never received such poor customer service - and we spent over $3,000 with them! Save yourself the headache AND your money... First - the man who came to do our layout of our kitchen arrived 3 hours late, and they never even tried to call us to tell us that he was going to be coming late at night. The whole time he was at our house he was just bashing the company while he was there. Second, they told us we could come back to the showroom after putting down our deposit to "choose a slab" of granite we would like and do the layout. We drove over an hour to go back to the showroom to choose our granite or the "layout process" as they call it - to find out it was already done and they said "this is your slab" and no we didn't have a choice --- why did we have to drive over an hour for that? And the most important part was that they tried to tell us that they would have to custom build a brace to hold our sink and that would add hundreds of dollars to our tab. We didn't argue and paid the money. When the installers came (the ONLY saving grace of this company - he was excellent) they did not bring any "custom brace" for our sink and he said we would never need one - mounted the sink, countertop, ect. no problem. When we called the next day to get our money back - the woman we dealt with (Diane? AKA total "airhead") argued long and hard with us that we would not be getting our money back because they "took a little longer" to install our countertop. WHAT? That's not what the money was for and our invoice said that installation was included. She wouldn't budge - and she kept putting us on hold to talk with her supervisor... when I asked her just to put her supervisor on the phone she paused, thought REAL hard and said "uh, well, he's not here, he just left." BS if I ever heard it. Diane - Dana- whatever the heck your name is - you should be ashamed of yourself - and your supervisor should be too. They continued to argue with us for the whole week and never returned any of our phone calls... and finally I threatened to write reviews about them and go to the BBB - and then they finally gave in and gave us our money back. And here I am... writing their review... bunch of idiots. read more