This could have been a 4 star experience if pick up went a little easier. The backstory was I needed glass for a dresser top. It needed to have polished edges. I called several different glass companies to get estimates and lead times. Only two answered, one quoting a price of $60. Howell's gave me a price of $35, while all the others never returned my messages. It was a no brainer to place my order with Howells, although I did have some pick up concerns. I was told it would take a week. I placed the order on a Thursday around lunchtime. Howells shares space and/or has some sort of affiliation with a True Value in the city. In a less than desirable part of the city. I was concerned about parking, as that area is street, and some metered and very hard to secure parking. The weight of the glass according to my goggle research would be about 27 lbs. I was concerned about the possibility of walking some distance in a bad neighborhood with a large piece of glass. I spoke to them about this and was told of their parking lot in the back off of the Beaver Street alley and to call when I got there and someone would bring it out. To my surprise my order was ready for pick up a few hours later and was a few dollars less than they quoted me. I went to pick up after I got off work, still dressed in my work attire. The alleyway is wedged between a church and warehouses. There was a lot back there, wasn't sure it was theirs but parked and called. They said I was in the correct spot and to walk up the ramp, thru the glass shop, into the True Value to pick up. I asked why they can't bring it to my car and was told that "there was paperwork I needed to complete". It was prepaid. I assumed someone would carry the glass out. It's late in the day and about to get dark. I'm in heels. I walk up the ramp and thru a workshop where they are actively cutting glass with protective gear on. I'm not in protective gear and it's a maze to get to the store. In the store a lady hands me the glass and the receipt - which apparently was the "paperwork aspect" and I'm left to fend for myself, carrying this huge piece of glass the same way I came in. An employee did offer to open the door for me but at no time was it offered that they carry it to my car. I made it ok but wasn't thrilled about the experience especially after being told pickup would be handled differently. Note to store, they need to make this process easier for customers, especially females and at no time should any customer walk thru a working "shop". That alone is a huge liability. Also labeling of the lot and lighting would be most appreciated for safety reasons especially in such a bad neighborhood. Otherwise I was thrilled they got my order done earlier and for less. read more

Outside pane of my large double pane window broke, Howell's gave a replacement estimate which I accepted. They fixed it to perfection and lowered the price because it didn't take as long as they anticipated. Honesty in this day and age...amazing! If you need glass, call Howell's. These folks know what they are doing and are honest too. I won't need to play around if I need anything glass in the future, it's Howell's for me. read more

Their customer service is terrible. I was charged twice for a service that was completed and when I called to notify them the billing lady Kelly was very rude and told me she could not look into things right now because she had 2 customers standing in front of her. I ended up working with my bank to get my refund. Terrible experience! read more

Best customer service. Angel was extemely curtious and helpful. Stayed open later to cut my glass for my frames. Great place to go for hardware and glass needs. read more

They might be great at glass, but they are terrible at driving. A van with license plate ending in 8147 was driving over 80 miles per hour on 283 this morning and riding people's bumpers. Not a great idea with your business name on the van. read more

I'm so happy I found Howells Glass Company. Jessie and Pedro were great to work with, and gave excellent customer service. I will definitely use this company again for all my glass and mirror needs! read more

Originally fixed my detached rear view window that fell off the windshield. The car dealer sold my wife a repair kit. HOWELLS FIXED IT FOR FREE! As a result I have taken all my window business to them for 20 years (as a landlord, I get a lot of broken windows). These guys are good. read more

On Tuesday our front door was loose and I called Julie ,she set us up for service for Wednesday because of manpower issues.Two hours later the door hinge broke .again I called Julie she sprung into action and said she would work something out.25 minutes later Lantz arrived ,looked at the problem and had a solution he had us up and running in about a hour .excellent customer service .they turned a bad day into a great customer service experience .I would always recommend them .Thanks Julie and Lantz BOB MIDAS LANCASTER read more

I am a small business owner and buy custom cut mirrors from Howells glass. I have been so impressed by their product, prices and customer service! They quickly learned my name and are always so helpful when I pick up my mirrors. They even worked with me when I made a mistake in an order- they re-cut it for me for free! I would highly recommend Howells for all your glass and mirror needs! read more