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    Keywest Automart

    5.0 (1 review)

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    13 years ago

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    Blue Knob Auto Sales

    Blue Knob Auto Sales

    3.3
    (50 reviews)

    Within the first month of ownership, my vehicle experienced a mechanical failure and was brought to…read moreBlue Knob immediately. They were unable to diagnose or repair the issue in-house and subsequently sent the vehicle to the nearest dealership. At the time, I was expected to work near Detroit, which became impossible due to the breakdown. I was provided a loaner vehicle--a Chevy Impala with worn tires during winter conditions--despite the possibility that I could be required to drive several hours on short notice. For several days, I received no updates regarding the status or location of my vehicle. After initiating multiple follow-ups, I was repeatedly told, "I don't know," until I escalated the issue to management. Matt, the manager, was professional and communicative and ultimately confirmed where the vehicle had been sent. I had a safe in the trunk of my vehicle containing valuable items. Unfortunately, I was unable to retrieve them because I was unaware of the vehicle's whereabouts. To avoid further delays, I personally contacted the dealership and received clear information within minutes--something Blue Knob had been unable to provide after multiple days. By that point, the condition of the loaner vehicle required new tires for basic safety during a 5-6 hour drive. Once my vehicle was finally repaired, I was still required to wait for Blue Knob to retrieve it before I could do the same. During my visit to the service center, I overheard staff making disrespectful remarks regarding my request for safe tires on the loaner vehicle, among other comments. I was also informed that I should not have contacted the dealership directly and instead should have waited 3-5 business days for updates through Blue Knob. While Blue Knob presents itself as highly corporate and professional, internal communication and customer treatment do not reflect those standards. Clients should be aware that concerns regarding safety and timely communication may be met with dismissal rather than support.

    Excellent service. Sales staff was awesome. Prices are absolutely reasonable. They don't play the…read moredealership "price game". The price is on the vehicle and they stick with it. Excellent place to buy a car as they do not stock cars in garbage condition.

    Blaise Alexander Chevrolet Altoona

    Blaise Alexander Chevrolet Altoona

    1.0
    (4 reviews)

    ! BUYERS BEWARE ! THEY FAKE THEIR OWN REVIEWS! I want to make it clear, the management here uses…read morescare tactics to get you to remove your HONEST review! I would strongly recommend avoiding Blaise Alexander in Altoona if you're shopping for a vehicle. I purchased a car from them, and the very next day it started throwing multiple codes. Instead of handling the situation professionally, they've fought me every step of the way. After I left an honest Google review about my experience, I received a phone call asking me to remove it, with promises that they would "make things right." That never happened. In fact, things only got worse from there. While shopping for the vehicle, I had mentioned that I was interested in possibly working at a dealership someday. After they saw my negative review, they suddenly called me in for what I believed was a job interview. It quickly became obvious it was not a real interview at all -- it felt more like an attempt to intimidate or scold me over my review. Very little was discussed about employment, and most of the conversation focused on my complaints and online review. Using scare tactics against a customer over a review feels extremely sketchy and unprofessional. To make matters worse, when they told me to bring the car in for service, they admitted they had no Kia knowledge, no Kia diagnostic tools, and no proper equipment to even work on the vehicle. So why have me drop the car off in the first place? They ended up sending me across the road to Kia instead. Honestly, I'd recommend the Kia dealership over Blaise Alexander any day. The entire experience has felt shady from start to finish. When I expressed frustration over buying a vehicle that immediately had issues, I was met with attitude and backtalk instead of customer service. Damien, the salesperson who sold me the car, actually cussed at me multiple times on the sales floor in front of managers -- and it's all on camera. During the sale, he constantly talked badly about his own managers and dealership, saying things like "these guys know nothing" and telling me not to accept certain offers. At the time I thought he was being honest with me, but once problems started happening with the car, the entire attitude changed. They repeatedly threw it in my face that they "lost money" on the sale and acted like that somehow excused refusing to help me. That is not my problem as a customer. If you sell reliable vehicles, situations like this don't happen. I spent a large amount of money on a vehicle and expected basic reliability and customer service. Instead, I was treated like a problem for speaking up about legitimate concerns. Buyers beware -- this dealership does not stand behind the vehicles they sell, and in my experience, they use intimidation tactics when customers speak out. At this point someone higher than the local branch management needs to reach out to me! They also fake reviews BEWARE!!

    I stopped in shopping for used cars. The staff did not seem to want to spend time with someone…read moreshopping for a used car. They showed me one on their computer that I wanted to look at but then couldn't find it on the lot. They then said that it was getting painted. I went back and forth on text messages waiting for the car to be available to see and after multiple days I was told it would be in the next morning. I let the salesperson know that I was coming in to see the car the next morning. Then the I got a message that the car became available the night before and they sold it. VERY UNPERFESSIONAL I have done business at the Blaise Alexander in State College and never had a problem. I will never go back to the one in Altoona, it is poorly run. I then went to another dealer and purchased 2 cars for my kids.

    Keywest Automart - car_dealers - Updated June 2026

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