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    KFC

    1.7 (7 reviews)
    Closed 11:00 am - 9:00 pm

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    2 years ago

    I got takeout and ordered a 3 piece tender combo and they didn't have any fries so I only got the tenders they were good and filling

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    KFC

    KFC

    2.3
    (20 reviews)
    8.7 mi
    $

    I ordered the 8pc. tender with the 4 biscuits and 4 sides. The fries were cold and like rubber,…read morethe chicken was dry, old and chewy and the biscuits weren't great either. I was NOT happy. BUT.... I also work in food service so I get it... I called and expressed my disappointment in a tone of complete irritation and let them know I would be walking back when the down pour of rain , that I had missed by seconds, let up. I brought my food back , let them know I didn't need a refund , I just wanted Hot food. With no hesitation the manager got busy making everything fresh!!! Fast food is a seriously a thankless and grinding job. We are human, we make mistakes. We send out food we ourselves wouldn't eat when the pressure over loads. Internal screaming is an every shift thing. What we do to fix our mistakes is huge. KFC on Hastings in Altoona WI ( Eau Claire ) gets 10 out 10 plus 10 extra stars from me. Every employee there deserves to know they are doing an awesome job!!! Super impressed how when it truly counted (at least to me) they proved to be what we would want in a restaurant. NOT PERFECT- BUT PERFECTLY HUMAN. Thank you KFC!!! - And to all the people who eat anywhere but your own table - RELAX. BE PATIENT. BE UNDERSTANDING. AND JUST BECAUSE THE PARKING LOT, LOBBY AND DRIVE THRU ARE EMPTY DOESN'T MEAN DOOR DASH-GRUBHUB-UBEREATS AND ALL THE OTHER ONLINE APPS DONT HAVE THE EMPLOYEES SWAMPED JUST BE NICE- LIFE IS MUCH BETTER WHEN WE ACT LIKE WE HAVE SOME SENSE AND COMPASSION.

    Food was very greasy and cold. Professionality is not a thing here. Employees have little to no…read morecustomer service etiquette, they have loose mouths with no filters. Only go here if you want quick grub, that could be questionably edible.

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    Extra Crispy Chicken, Mashed Potatoes, Gravy, and Cole Slaw, yum
    Extra Crispy Chicken, Mashed Potatoes, Gravy, and Cole Slaw, yum
    KFC
    KFC

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    Jimmy John's

    Jimmy John's

    2.4
    (11 reviews)
    1.8 mi
    $

    UPDATE: Keith, the manager, called and emailed me the very next day after I posted this review. I…read moream adding a star as a result. He handled the matter appropriately and demonstrated the qualities of a professional and effective store leader. I did emphasize to Keith that I don't know what the employee may be going through, and my intention was simply to bring the situation to his attention. He did not make excuses but was also compassionate, and it was clear that he genuinely cares about his employees and wants the best for his store. Writing a review really can help managers support their teams, so I encourage others not to write this store off if they have less-than-perfect experience. . . . Overall, I would typically rate this location five stars. The food is consistently good, ambiance is nice, and the majority of the team provides friendly and efficient service. While there have been a few occasions where my order was incorrect, even after being remade, I understand that mistakes can happen. That said, I do want to address a recent service issue that was disappointing. During a recent visit, my partner and I were assisted by a staff member named Shelby (red hair, mentioned only in case she was ringing under a different name). Her demeanor was noticeably unprofessional and unwelcoming. She appeared visibly irritated, was abrupt in her interactions, and handled items roughly, such as slamming cups, which made us uncomfortable as customers. We frequent this location approximately four times a week, and after this interaction, my partner returned on a separate day and experienced the same attitude. Given how often we visit and how much we generally enjoy this location, this was particularly disappointing. In fact, we found ourselves questioning whether we had done anything wrong during the ordering process due to the negative reaction we received. Because this is a small community with many regular customers who value this Jimmy John's, consistent and respectful customer service is especially important. For this reason, I am adjusting my rating to three stars. I hope this feedback is received in the spirit intended, to help improve the customer experience and support staff development moving forward.

    Ordered food. Never recieved. Owner and manager refused to give a refund. Very rude customer…read moreservice. No food. No refund.

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    Every Jimmy Johns menu
    Every Jimmy Johns menu
    Crew at work
    Crew at work
    Decent inside seating

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    Decent inside seating

    KFC - hotdogs - Updated July 2026

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