i'm not a karen whatsoever but what i experienced today was so stupid i have to write a review about it. they said give me one second and i was like okay no problem. anyways i was talking to the other person in the car and suddenly they yelled in the headset "YOU CAN SEE IT" like what are yall even on about. anyways after i ordered which was a nightmare; when i pulled up to the window you can hear the same lady who said that at the drive thru (probably the manager) cussing someone out (probably an employee) i feel bad for the employees because the manager is probably a nightmare to them. everyone else was nice but the manager (or whoever that lady was im not certain that was the manager). i just hope corporate takes appropriate action and does a review of the management. it seems like a nightmare to work for this kfc read more

Very slow service. The inside the of store is dirty while all the workers take breaks right outside the main door smoking and talking vulgar. The 2 times I have ordered food from this location is not crispy. It is like they have sat in oil. Workers that are inside look filthy. This place needs shut down. Do not go there. There is a Taco Bell that at least serves decent food beside it. read more

The service was very, very slow. They were out of our preferred drink. Then they were out of our secondary drink. I ordered a couple of extra biscuits anticipating putting jelly on them. When our order was presented, I was told they were out of jelly. Then they told me they were out of bbq dipping sauce cups for my chicken. There was no silverware out and I had to ask for that. The overall experience was just downright poor. read more

A very simple drive through order, 4 pc Tenders were not extra crispy, ( actually were soggy and very thin breading) no napkins, no cutlery, no sauce with tenders. Hard to eat a side of mashed potatoes/gravy without any cutlery. read more

This was our second visit 2st was just ok, chicken was like warm and the chicken sandwich was like warm as well. This visit was total crap, I don't understand why these restaurants are serving food that they thselves would not eat. Ordered a 2 breast meal and the chicken was barely warm and one was a thigh not a breast. My pot pie was dried out and just barely warm and the Mac and cheese I ordered was gummy and cold. I had the thigh, which was charged as a breast and the Mac were refunded. But I got sick off of the pot pie. This is definitely the last time I get KFC food anywhere, the one in Charleston near Edgewood and the one in Corridor G is horrible as well. No one care what the serve or how fresh it is. Old food. read more

Let's just say that the reviews of this KFC are very outdated. Stopped in to grab some takeout and get back on the road. The service was great, younger employees on the counter along with the manager, all were were courteous and helpful in describing the meals. Picked up a 3 piece Big Box original, chicken was fresh, very hot and delicious, along with the mashed potatoes and coleslaw. Great customer service, keep up the good work read more

didn't make any of the food correctly and didn't send any sauce, even the ones we paid extra for. cold food.

Horrible service. Manager had to get involved to order the kid working front cashier to provide me half the order missing from my drive through order. Car was still parked and hadn't pulled away from where they directed me to wait in the first place. Kid just kept repeating the back told him the order was all there and nothing he can do. 40 min wait in total. read more

the food was great but the manager and another associate was out in the open arguing about a schedule that should have happened in the office and not where customers are sitting eating. Get better managers that should know to talk to an associate in the office and not out in the open where everyone in the whole store can hear. read more

Terrible customer service Backed up 5 deep inaude waiting for food once order has been placed Slow service on front end register Management failure it seems read more

This is the worst KFC I've ever been too. Kfc is by far my favorite but I will drive 20 mins out of the way to avoid this one.

Food: Fried chicken. That is all. No really, nothing else on the menu really satisfies me except the fried chicken. Just give me a bucket of chicken legs, please. Service: OK Price: Pretty affordable if you're feeding several people Atmosphere: Don't eat in. I'd rather go somewhere where the whole menu is delicious. Because if they ever mess up the fried chicken, you're left with nothing of merit. read more

Food was not good missing half of the food chicken has been setting out for long time Coleslaw no Mayo biscuits was hard hardly any gravy gravy was chunky wouldn't recommend read more

Stopped here, was craving fried chicken. Horrible, now i remember why i havent been to a KFC in a while. This restaurant needs to be cleaned a little better. Ordered a 3 piece chicken tender meal. Looking at the picture it looked deliscious. Was very Disappointed. Do not judge a book by its cover. The size of tenders were disapointing. Very small, any smaller they would be the same size as Mcdonalds chicken nuggets. Over priced for the quality. Will not be returning to a KFC. read more

I would give this place a big fat zero if possible. Multiple times I have tried to pick up chicken there and they didn't have any. Today I thought I would play it smart and order online. I got a message that they were just finishing up my order so I got in my car and took off--about a 10 minute drive. After sitting in the unmoving drive thru for a long time, I went inside. The order hadn't even been started it. The guy said it would be 15 minutes. I asked why I was sent an email saying it was ready. He belligerently told me that he didn't know who sent me the email. Uh, KFC did. No apology, no explanation, just pointed out how hot and fresh it would be. Great, but all of the homemade side dishes for the rest of our meal will be icy cold. NEVER AGAIN!! read more

After being consistently disappointed by various KFC's over the years....it is nice to find a decent one. Chicken is good Service is good Nice. read more

I generally always prefer the Grilled Chicken but, this KFC seldom, if ever, has any prepared. In most all cases, it's been a 40 to 45 minute wait to get even a one or two piece meal. This last visit (a "to-go" order) is the first time I've ever had 'chicken jerky'... it was definitely a challenge to eat. One of the breasts in one meal was so tough and dry I could hardly chew it. No telling how long it had been sitting there drying out (zero juices). You would think the preparer of the order could actually tell this was 'not' a piece of chicken I would want to serve to a customer.... but, apparently they can't tell when it's blackened and shriveled up.... or, they just don't care. I could have driven all the way back over there I suppose but, I bit the bullet (no pun intended) on this one. Besides, that's all the 'Grilled' they had and it would have been another 45 minute wait to replace it. I'll go a few more miles out of my way to the Hurricane Creek Road KFC... they've yet to disappoint with their food and service. read more

Complete and total disaster. It was so bad that it was almost comical. The cashier kept asking customers if they had any candy for her as she took their orders. She did so without any explanation as to why she wanted it. She offered a 50% discount to one customer if he'd leave and bring her back a candy bar. They had no tea. Water and/or urine was standing in the floor of the bathroom, because the floor drain was apparently clogged. There was only one customer that ordered before me, yet it took 23 minutes to get my food. Most all the tables were filthy. I can not recommend the KFC in Teays Valley, WV. If you want KFC, I'd suggest going down one more exit to the KFC in Hurricane. read more

wish i could give it -19999999 stars considering the most terrible customer service i have ever experienced. JESSICA should never have a job in customer service. she was yelled at multiple times to come take our order but just ignored us. then my boyfriend asked how she was to try to save her from a bad review and she started out with "what do u want" ???? i will not return until that woman is gone. read more

It was terrible my macaroni was cold the chicken was cold and they somehow made my tea taste absolutely terrible like wtf bro how do you even do that read more