The food itself is mediocre. Not terrible, but definitely not great!…read more Third time I have ordered from here via DoorDash. The first two times were back in 2020. The food was not correct and not terrible and not great. Just ordered there again (2025) thinking that they cannot still be in business and still be that bad. I stand corrected. I tried to DoorDash again and not terrible, not great. I was shorted 4 tenders, they were not tossed in sauce as ordered. They forgot my gallon of tea. The loaded tots were pathetic. This place does not seem to care about what they are putting out there at all. I would not recommend ordering from this place to anyone. Keep your money, or if you are really n a hankering for hot food. Go to Buffalo Wild Wings. Hell, Prince;s chicken is 150% better. I will NEVER be back here!!

Hello to all the new people thinking of trying out this restaurant, if you are on the fence then…read morelet me help you decide today. Yes, let this restaurant have your money because it's worth it. For those who like deliver please order through Grubhub. They were reliable unlike Doordash who canceled our order, and we are still waiting for that refund back. Why is this food so good? Well one word- it's fresh. It's also affordable and the portion size is incredibly big. I was beyond impressed by how hot the food was when it came. I even adored their reusable bags, and they way the food was bagged. When it came down to the eating part, I was pleased by how delicious the food was. The cheese on my tots wasn't fake nor 'a small portion'. It had enough cheese and it was well placed on the tots. I also enjoyed how I was able to receive plain chicken tenders, I'm not a big flavor person, so plain tenders is my go to. And they made it perfect, even after thirty minutes of watching the television my food was still delicious. I'm a slow eater and I'm happy to say the food stayed room temperature the whole time. Now on my husband's meal he got the jalapeños & tomatoes cheesy fries and Kickin' bourbon chicken tenders. He said the tenders weren't really spicy, more sweet than he thought but still delicious. The moment pulling the food out from the bag we were welcomed by it's smell. It looked very tasty and it was so much food he's going to save it for later. Overall I was very happy with our purchase at this restaurant, I loved watching the app tell us how far along the food was and which way the driver went to get to us. I will also be saving this restaurant so I can order again! This is overall worth the purchase and the patiences when it comes to receiving the food. Hopefully in the future I will get to visit the actual location to get the vibe of it. But other than that, I was truly pleased with my order and the food. Thank you for the amazing work and keep it up.! You just got a lifetime customer right here.

Drive thru only. They have an enormous variety of items on their regular menu with weekly specials…read moreto boot. I had the spaghetti with meat sauce, hubby had the steak bomb sandwich, and he couldn't finish it all but it was great the next day. Banana pudding was enough for two. Everything I have had there has been very good to great, and portions are generous. Can't wait to try more of their offerings. Service is friendly and efficient. You can also order for pickup or delivery.

I haven't seen a fried bologna sandwich since I was little! I had that, the fried green tomatoes…read moreand soup beans. They were all delicious and reminded me of my grammas

Place is a joke, waited in line forever, got up to window and said our system is down…read moreNot my problem, should been free, almost late for work. Half time no one at the first window. Have to go to the second one to pay for your food, bad management or Something or no help.

They never seem to get orders correct. The people that work there seem to be lacking in common…read moresense. One girl is always tweaking. Dive a little farther to Gate City to see how a real business should run.

I've really never had a bad experience with Chick-fil-A, but this specific location has been a bad…read moreexperience. Second bite into the sandwich and a long hair comes out. I'll still eat at Chick-fil-A I just won't be coming back to this location again. The staff was friendly, I'm not slamming the people, it's the very long hair in the sandwich that was it for me. Once I find hair in my food I can't eat at the specific locations anymore, it makes me sick

This is the best Chick-fil-a we have been to (and that is across about 7 states). Recently rebuilt…read morein the new standard modern style but it's really about the people. Now Chick-fil--a people tend to be great everywhere but these folks go above and beyond. Thank you from a very satisfied customer. FYI - The soup was well worth waiting for!

While traveling for business I was looking for a sit down place that has some good low calorie…read moreoptions. Well, I found one that has many opportunities to eat as healthy as you'd like. I have eaten at Cheddar's before but typically not watching what I was eating. They have a vast menu of quality downhome options. As I'm on a health journey, this will focus on their healthier options. The restaurant itself is in a busy part of Kingsport that has many restaurants of different kinds. It was clean and well laid out. There was ample parking and it was easy to get to. The service was good, as the waitress was attentive and checked on me regularly. She brought out the honey buttered croissant and was able to make recommendations. As for the food, there was several healthy options. A couple types of chicken, sirloin steaks, and fish options (salmon and white fish). I chose the Lemon Pepper chicken breast with rice and carrots and green beans as the side. The chicken was very good and flavorful. There were 2 breasts included so it was nice and filling. The rice was just enough to supplement the chicken with a little bit of carbs. The carrots were tender but lacked flavor. The green beans were average. Overall, this location was clean and friendly and had some healthy options to allow health conscious patrons some options. The chicken was very tasty while the carrots and green beans were pretty standard.

Hosts were amazing. Our waitress was nice. The issues are with the training and knowledge of…read moreeveryone in the restaurant. I ordered and told my waitress that I needed gluten free. (I ordered off the GF menu) when the food was brought out there was a cup of sauce on the plate. I asked what it was. She said it is bourbon glaze. I questioned her on if this was GF bc it was not listed as GF. I was told by her and another man that helped her carry out our food "I think so." I asked that they make sure because to my knowledge nothing with bourbon is GF. She walked back to the kitchen and came back and said, "I just asked the kitchen manager and he said, "It is gluten free." I really didn't trust it bc there was clearly a lack of training. I asked for the ingredient list for the glaze she goes back to the kitchen. While she was in the kitchen I pulled their GF stuff up and it wasn't there. Within the menu online it clearly stated "gluten sensitive served without bourbon glaze." So, when she came back and to tell me again it was GF and the kitchen manager told her it was safe. I told her that the glaze was not GF and was listed online as it was not GF. She was like yes it is I asked twice. I then asked for a manager bc I know it is a lack of training and it is a very serious issue. If I would have eaten it I would have had a bad allergic reaction. She teas like I just asked him. So I said "Please I'm asking you to ask the Manager to come out." It took forever for the manager to finally come out. When one of the people I was with said it is taking him forever to come out. I said, " he is probably back there brushing up on the ingredients before he comes out so he knows what he is talking about." When he finally came out that was confirmed. He told me that he was sorry bc they told me wrong and that it isn't GF. I told him that he needed to do better at training the staff bc it isn't a waitress issue at this point it is a management issue bc the training isn't in place and if I didn't know what I was talking about I would have ended up with an allergic reaction that could have sent me to the ER. Giving someone with an allergy to Gluten can KILL them. I share this story for my other allergy people to triple check and if you have a gut feeling you need to sit there and research before partaking in the food. I did tell the waitress that it wasn't her fault that they didn't train her for this. My brother who is a manger and has taken the safe serving class told her to never take her managers word for it to always make them come out to talk to the person so if this was to happen and the person was to eat it she wouldn't be at fault. You could see the effect the situation had on her that it almost happened. Just an FYI she knows we were not mad at her.

As easy as my order is for some reason I received two different bowls instead of the one lol... my…read morefirst thought being oh cool they gave me two bc they had extra! Wrong!you'd expect one to be right - right? Nope! one is full of beans lol and cold veggies and maybe 10 pieces of rice- the other bowl has a bit of all of the meats? Along with beans and white rice- neither having anything I ordered neither being close to right- not understanding how it is difficult to read the label and scoop the correct ingredients into the bowl? Everytime I come here my order is wrong. Everytime i order here it seems the staff becomes more and more incompetent. Didn't know chipotle required rocket scientists to have even a close to correct order! With still an hour before they closed I don't see the issue as to why this was so hard to manage! The only correct part of my order was guac and queso on the side

We had to wait quite a while in the drive up. So I sent my daughter inside. The gal explained that…read moresomething was incorrect with our order and she remade it... kudos for fixing our order before sending us on our way. Our order was correct and the food was great.

Don't expect quick service when eating here. Lunch or dinner. You can stare at all the memorabilia…read moreand artwork on the walls to kill time and boredom. The menu can be overwhelming. So many options. Not bad options, just an overwhelming amount of options. You can tell it's an older building. Ceiling is missing or peeling off in some areas. Carpet smells of spilled beverages and bathrooms were not clean when I had to take my daughter in there. We also watched two different servers walk over trash and dropped food in the walkway a couple of times until a third employee finally stopped to pick it up because the table next to us pointed it out. Sad because they have such potential to be so much more but compared to other sandwich based restaurants, it's just eh for us.

I came in here to eat lunch. After sitting here for 40 mins without food, my lunch break is over…read moreand I am no longer able to eat. I would to add that there 4 tables other than myself. Not busy at all Not giving this place another chance.

This Pal's right here, is the greatest Pal's I've ever been to in the 2+ years I've lived in…read moreTennessee. When it comes to Pal's, I've only ever seen Drive Thru. Drive Thru's make me ask the question of, "If I don't have a car, can I not order food here?" Well do I have good news for you. This Pal's is a walk in establishment. You can walk into the building to make your order, and then walk out the other door with your food. Right outside that door, there's a little area with picnic benches under a little roof to protect you from Sun/Snow/Rain while you eat your food. Within that little area is a Bathroom for Men and Women so if at any point during your meal you need to go, they've got you covered. If you don't have anyone to come to Pal's with to give you company during your meal, no need to worry! There's typically always a bunch of friendly birds looking for a hand out nearby. I'm the type of person that's easily amused, so when I sat down to eat my two hot dogs, I pinched off some bread from the bun and threw it for the birds to eat. They LOVED IT! The staff inside are are EXTREMELY friendly to say the least. While me and my boyfriend were in the area in the process of getting married, we stopped here two days in a row. When they learned we were getting married, they were quick to congratulate us. Lastly I want to talk about the food. When you order your food, the food is made fresh on the spot. You may be waiting for a few minutes BUT you wait there knowing the food you will receive is fresh. Nowadays, so many fast food places will hand you crusty dried up food expecting you to eat it instead of giving you fresh food. To the point that when you order, you HAVE to specify you want it fresh. That is not an issue with Pal's! I love this specific Pal's because it's the only Pal's I've ever seen that not only lets you walk in to order, but gives you a place to enjoy your meal sheltered from the elements of nature. AND a place to take care of your business mid meal. To anyone reading this, you've got to check this place out if you're in the local area!

I'm preaching to the choir here, but this place is obviously an institution within the Kingsport…read morecommunity. But, here's the thing ... this place stacks up against any and every national chain that's been thrown at them. Kind of like the best barber I ever had was in Kingsport, the best fast food burger joint I've consistently patronized is also in Kingsport. And, of course ... it's PALS

Those dipped cones are the best and I got a Butterfinger Blizzard too ! I really like the chicken…read morestrips too always a good deal

There was an employee in the back screaming and then she loud "I f'ing quit, and she walked out…read more The girl that took my order Latalya was very sweet and professional! She even apologized for the girl that quit. But... all and all the Blizzard and the hot fudge sundae were delicious! It was dinner and a show!

Meh. First the bad, tasteless wings slightly overcooked and just a smidge dry. That was plain with…read moreno sauce but they should still taste like chicken, these did not. Honestly I make them better at home and quicker. They took 30 mins to get to me with no one ahead of me. One table was in use and they already had their food when I walked in. I won't name names but the staff was sitting in the back when I walked in and didn't come up front for 3-4 minutes which seems like forever when you are a customer watching customer service staff just sit there. The good, the wings were edible so it wasn't a waste of money. There's wings had a crispy skin (hope so since they were overdone) That's about all the good. There's a ton of sauces to choose from so you will def have to try one if you end up here as the wings themselves are not enjoyable.

What's the point in ordering ahead if your food's not ready when you get there or close to it by…read morethe time; after placing an order for 8:30 PM just now getting it at 9 o'clock after watching other people walking in to dine-in and getting their food WELL before us just a chicken sandwich and some boneless wings.... Food's not even that fresh whenever they actually get it to you. After multiple attempts of giving chances here...Place sucks major in time management and prioritization.