While traveling for business I was looking for a sit down place that has some good low calorie options. Well, I found one that has many opportunities to eat as healthy as you'd like. I have eaten at Cheddar's before but typically not watching what I was eating. They have a vast menu of quality downhome options. As I'm on a health journey, this will focus on their healthier options. The restaurant itself is in a busy part of Kingsport that has many restaurants of different kinds. It was clean and well laid out. There was ample parking and it was easy to get to. The service was good, as the waitress was attentive and checked on me regularly. She brought out the honey buttered croissant and was able to make recommendations. As for the food, there was several healthy options. A couple types of chicken, sirloin steaks, and fish options (salmon and white fish). I chose the Lemon Pepper chicken breast with rice and carrots and green beans as the side. The chicken was very good and flavorful. There were 2 breasts included so it was nice and filling. The rice was just enough to supplement the chicken with a little bit of carbs. The carrots were tender but lacked flavor. The green beans were average. Overall, this location was clean and friendly and had some healthy options to allow health conscious patrons some options. The chicken was very tasty while the carrots and green beans were pretty standard. read more

Cheddar's Scratch Kitchen - Lemon Pepper Chicken with Sweet Baby Carrots and Southern Green Beans - Comfort Food Near Me - Kingsport, Tennessee

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Hosts were amazing. Our waitress was nice. The issues are with the training and knowledge of everyone in the restaurant. I ordered and told my waitress that I needed gluten free. (I ordered off the GF menu) when the food was brought out there was a cup of sauce on the plate. I asked what it was. She said it is bourbon glaze. I questioned her on if this was GF bc it was not listed as GF. I was told by her and another man that helped her carry out our food "I think so." I asked that they make sure because to my knowledge nothing with bourbon is GF. She walked back to the kitchen and came back and said, "I just asked the kitchen manager and he said, "It is gluten free." I really didn't trust it bc there was clearly a lack of training. I asked for the ingredient list for the glaze she goes back to the kitchen. While she was in the kitchen I pulled their GF stuff up and it wasn't there. Within the menu online it clearly stated "gluten sensitive served without bourbon glaze." So, when she came back and to tell me again it was GF and the kitchen manager told her it was safe. I told her that the glaze was not GF and was listed online as it was not GF. She was like yes it is I asked twice. I then asked for a manager bc I know it is a lack of training and it is a very serious issue. If I would have eaten it I would have had a bad allergic reaction. She teas like I just asked him. So I said "Please I'm asking you to ask the Manager to come out." It took forever for the manager to finally come out. When one of the people I was with said it is taking him forever to come out. I said, " he is probably back there brushing up on the ingredients before he comes out so he knows what he is talking about." When he finally came out that was confirmed. He told me that he was sorry bc they told me wrong and that it isn't GF. I told him that he needed to do better at training the staff bc it isn't a waitress issue at this point it is a management issue bc the training isn't in place and if I didn't know what I was talking about I would have ended up with an allergic reaction that could have sent me to the ER. Giving someone with an allergy to Gluten can KILL them. I share this story for my other allergy people to triple check and if you have a gut feeling you need to sit there and research before partaking in the food. I did tell the waitress that it wasn't her fault that they didn't train her for this. My brother who is a manger and has taken the safe serving class told her to never take her managers word for it to always make them come out to talk to the person so if this was to happen and the person was to eat it she wouldn't be at fault. You could see the effect the situation had on her that it almost happened. Just an FYI she knows we were not mad at her. read more

Cheddar's Scratch Kitchen - Comfort Food Near Me - Kingsport, Tennessee

We ordered pick up from here last night, my wife ordered shrimp Alfredo which she said was ju ok, because she said it had too much Alfredo sauce I ordered the 1/2 rack dry rub ribs and grilled shrimp. This is the 1st time I've ordered this at this location and will be the last time The grilled shrimp was excellent but the 1/2 rack of ribs was the worst I've ever eaten They were extremely greasy, lots of grissell and fat I've ordered this same dish in Knoxville several times and never had this type of issue. Last time we ordered from this location I ordered the New Orleans pasta which was excellent When I want ribs again I'll find another restaurant to order them from read more

The old reviews might be pretty rough, but we stopped here anyway and was pleasantly surprised. We eat at other Cheddars often and know what good food from a Cheddars is like. Everything here was spot on. Crispy hot chicken tenders, hot flakey croissant, fresh salad, chocolate cake, everything was great. The service was great too. Very friendly and we had someone checking on us frequently. Give this place a shot, I think they deserve a higher rating than the old scores add up to. read more

I would have given more stars if after having a hair in my food they would have comped my meal but per the receipt they did then charged me again. I assume it was the manger that delivered my 2nd meal and just said sorry about that. As a former restaurant manager , I would have comped the meal as an apology. If you want repeat customers , you should handle these problems differently. We probably won't be back to this Chedder's . read more

Worst burger ive had in years, this is a bubba burger i guess because of the aftertaste, definately not fresh

My fiance orders the food and picks it up curbside to go 15-20 min max, brings it in we notice 1 order of chicken BBQ was missing and my fries that came wth my sampler should had been covered in q Cheese & bacon bits. They were just regular tho. I called the restaurant to get transfered to 'the manager' and was on hold a good 7-8 min wth no answer. I hang up and will call back after i eat. I get it when you work in the service industry everyone on the team is really busy and phone calls are the last thing you can grab. I eat then called back to get the manager whom has 0 people skills. He wants to argue that the teceipt doesnt have 2 orders of chicken tenders on it. Read it my guy for f...sakes you guys typed it in!!! Come on' ok so after being told we were idiots he says oh well i see it now. Ok he was suppose to send us a e gift card for 20.00 we get an email for free dip & chips! Well hell u get that for signing up to the escribe Really? At this point i wasnt surprised but i am​ contacting the dm and giving him a review! Hope the 20.00 was worth it my guy!!!! Just saying.......we use gift cards Alot and chedders is on there always darden enterprise llc. I have called Cookout before when my order wasnt correct and they return my call asap ! They also send you a complimentary gift coupon for your entire order! before and i have been sent a hand written apology wth a replacement coupon for the entire order! Chedders is 2x as expensive, dine in or take out only no drive thru. Pretty bad when a fast food restaurant makes you look ridiculous bc its about making it right! Do better or get out of management bc your word is what you stand on and yours is shaky......oh and just keep your lil chips & salsa email bc should you continue to manage like you are, you are going to need it friend....js Do Better going forward! Yours truly, Teresa Patrick Patrickteresa@yahoo.com Kpt, TN 37664 read more

We arrived at 8:30pm and all of the staff was focused on closing up the restaurant as it was fairly empty inside on a Friday night. Not necessarily a good sign. I asked the waitress for the chicken sandwich from the lunch menu only to be told that it was not offered for dinner. I explained that the other local Cheddars in Johnson City, Bristol and Pigeon Forge allowed me to order it at a slightly higher price which I was fine with. The waitress claimed to have asked the manager and was told "it didn't matter what the other Cheddars did but the answer was no." I was so annoyed I told the waitress I didn't want anything else and would get food elsewhere when my friend finished his dinner. You would think the manager would have come over to see if there was something that could be done. No one ever came over so I assume the manager was just lazy or that uninterested in customer service, Probably a bit of both. read more

Im giving this place MINUS ONE STAR for the worst customer service. Our table was absolutely disgusting we asked the Waiter and she came and handed us a dirty rag and asked that we clean it. This is so unprofessional to ask a guest to clean their own table, our table was sticky, pepper was all over the table & se it was so disgusting, This place needs serious management.... I'm so unhappy but after working for 16 hours straight with no food what else can we do but suck it up!! Sabrina I suggest that you don't treat your clients like this. I hope to find this restaurant chain elsewhere and maybe the service and food are better. For now I'm a unhappy client read more

For several years, I went to Cheddar's til I burned out. Recently went back and found to my delight that they had re-started the onion rings! Their best dish. Otherwise a decent mid-priced restaurant. read more

We ordered to-go, so I don't have any thoughts on the interior or service. The lady who brought our food to the car was delightful, though! Our order was ready right on time, and there were plenty of reserved parking spots for curbside pickup. Our food was absolutely delicious. We got one of the family meals and not a single person complained about their food, which is quite a feat with my picky kids! I will definitely be using the online ordering option again. read more

Just ate at this restaurant for the first time. We were traveling from West Virginia to Georgia. My husband had the Chicken Pot Pie and house salad. I had the Tilapia and Shrimp. Both meals were excellent! Food was hot and seasoned perfectly. The very best part of our evening was our server, Christian. He was efficient, kind, and so very friendly. He answered our questions and truly made us feel welcome! Just found a new favorite place to eat! read more

Cheddar's Scratch Kitchen - Tilapia and Grilled Shrimp with garlic cheese sauce. - Comfort Food Near Me - Kingsport, Tennessee

Would not recommend this place 1st time ever been to a Cheddars not looking for anymore.Plus service was very slow he was nice but did not do anything for a tip barely brought out the food an hour after ordering. The ambiance was nice and clean. read more

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Found this place while searching for a place to eat when we got into town. Looked like it might be a good fit. Ordered ahead of time. Order came out incorrect. Items included that were asked to be removed while other items wanted were removed. No condiments provided for burger and fries. Bacon cheeseburger - very plain. Basic. Lemon pepper chicken - had two bites, no thanks. Loaded potato, was not that. Just provided cheese and sour cream. Last time I checked, loaded also included bacon bits and chives. The positive of this adventure was that they included two croissants at no charge. read more

Best Monte Cristo I've had in a while. The service was Very friendly too! Great atmosphere.

The food was really good. I had the chicken salad with candied pecans and ranch dressing. Everything was fresh and the portion was perfect. My husband had the steak which he also enjoyed. We also received some croissants with a melted sweet cinnamon butter, I think. It was delicious. There was no hostess when we entered, and waited for a few minutes before someone finally came to the front and seated us. The hostess also seated 2 more tables and I believe never told the waitress. We got a little upset because we were waited on last, again not the waitress's fault. They did make it right and we appreciate that. I loved the look of the restaurant. The wood all around and the fans in the center are awesome, I wish I had taken a picture, I guess that gives me a reason to come back and definitely will. read more

I will never go to Cheddars in Kingsport, Tn on Eastman Dr. !!!! They are rude and cannot cook a Ribeye Steak to save their lives. If you order a Ribeye medium rare, would you expect to cut into it and the fat is still quite solid like never having been on any heat and the outside of the Ribeye slightly grayish and inside bleeding like you just sliced into an artery??? I think not!!!! They made me another steak and brought it out looking the same way!!!!! Mind you they did this again a third time and then treated me like I was a horrible person that killed their family pet. Then they brought me another one but IN A GO BOX!!!!!!!! THEY "TOOK IT OFF THE BILL"!@#$%^&*. Please understand my folks and a family friend was there with me for my birthday surprise dinner. I have probably never been so hurt, embarrassed, angry and shocked by how we were treated and I am not sure who the woman was that came to our table and told me "TO CHECK IT AND SEE IF THIS ONE IS GOOD ENOUGH FOR YOU" in a very degrading, insulting and acquisatory voice like it was my fault the steak was cooked wrong!!!!! This was also when she took it off the ticket. I am so upset that my folks and friend tried to do something so thoughtful and our whole dinner together was destroyed because we were treated like trash. Save yourselves from this place. WHAT A BIRTHDAY BUMMER!!!!!!!! read more

Cheddar's Scratch Kitchen - Dinner receipt - Comfort Food Near Me - Kingsport, Tennessee

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It's kinda average but an easy place to eat. We've always gotten good service. There's usually a wait. Not not long.

Omg. The restaurant is sooooo dirty. The bathroom is dirty, the booth/ booth wall is dirty and the food is old and cold. I will not be dining at cheddars anymore. I should've known the food was gonna be trash when I see the trashed bathroom. read more

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I always love going to Cheddar's and when my aunt treats me it's always a trip-and-a-half! My mouth waters and then drools over the anticipation of the beyond delicious honey buttered croissant and the Santa Fe Spinach Dip! For the entreé, I got the Grilled Chicken Alfredo with Penné instead of the fettuccini. Broccoli and carrots were also added to the dish. Are your taste buds craving it yet? Oh, yum! Yum! Yum! I can hardly wait to go back and sample other item in their arsenil! It was supposed to come with a garlic roll, but I didn't get it. I ain't mad at them for that little thing, however, since it was our lovely servers fault for forgetting such a small little thing, I asked her to substitute the honey buttered croissant. No problem! I like getting my way! How 'bout you? There were three of us: myself, my fiancé, and my aunt. 1. My aunt ordered the BBQ shortribs, with a side of cole slaw (I'm very picky about my slaw), mashed potatoes (she put her salsa on her potatoes). 2. And my fiancé ordered chicken-fried-steak, with mashed potatoes and toast. It was supposed to have been green beans with this order, but he substituted a creamy cheese cup instead. His Native American eyes just lit up when he took his first bite. I would love to have tried it, but he had already devoured the tiny cup. (He's a big man, but I love him anyway!) read more

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Service was GREAT!!! Food was horrible. 2nd time going and it was the same. Do not think this will be place I'll be going back to.

We had not been back for 8 years after a bad experience but decided to give it another shot. Won't make that mistake again! Table was sticky. Ordered the spinach dip which we always loved. It came out as liquid, cold. Honestly it wasn't a dip it was like 1/4 cup of colored water and a bunch of spinach. It wasn't cheesy, it was cold soup! My better half ordered a salad with blue cheese dressing. It came out with 1000 island. She finally got what they were claiming was blue cheese but was mayonnaise with a few blue cheese crumbles and so nasty! Waiter forgot to put I wanted cheese on my burger so they sent it back, 5 minutes later came out with a cold piece of cheese on it. The bun was so bready could not taste the burger. The burger itself- well I grabbed some of that 1000 island and put on the bottom to add a little flavor to it. Removed that big bread top of the bun and just dealt with it. For dessert we had Alia-Seltzer and prayers we would not get sick. read more

Went today and tried the new fried chicken sandwich! For me it ranks up there with the best! Heck it may even be the best! Food was hot and fresh and was brought out very quickly. read more

Cheddar's Scratch Kitchen - New fried chicken sandwich with broccoli casserole. - Comfort Food Near Me - Kingsport, Tennessee

I had the Lemon Pepper Chicken and asked for no rice on it and when it came out it had rice on it. So, I had to scrap it off onto another plate I had to just enjoy my mash potatoes, broccoli, and the chicken. Would I ever come back to Cheddars? No. The server was really sweet and understandable cause it was his first day. read more

I ordered food for pickup at 1:45, for 2:30pm pickup. I ended up arriving at 3:15 (due to work) and checked in through the text they send out. I waited 15 minutes in the to go spot and hadn't received my food, the parking lot was empty but I assumed they were probably still busy and decided to call and let them know I had arrived and was checked in. The lady that answered the phone was so rude. I plainly stated Hi I'm here for pick up, spot 1. She said with extreme attitude, "Okay and?" Then Proceeded to hang up. A few moments later she walked out gave me the bag and left. Said nothing to me. Her service was extremely rude and unnecessary. read more

So you have to wear a mask to go into their restaurant for starters. First strike. Then couldn't sit and order at the bar, even though there were a few patrons sitting at "non-bar" tables 10 feet away. Strike 2. Then AFTER finally ordering my takeout order, the guy asks me "what color car will you be in"? Told him I'd wait, maybe at one of the tables, have a drink while I wait. "No, you can't stay in the restaurant". Strike 3. I just walked out. I take people out 3-4 days a week to lunch for a living. I WILL NOT be going back to this Cheddar's. Covid's one thing. This was just plain stupid. read more

Cheddar's is my #1 favorite place to eat! The service has always been excellent, the food is always wonderful, and I fell in love with the decor! read more

We frequent Cheddars often and the food is always good. The last time I ordered (about 2 weeks ago) for carry out our food was cold and part was missing, we've never had this happen before, we were disappointed. Annelies annelies_smith52@hotmail.com read more

Went for lunch after an 11:00 am church service with a group of ten. We're among the first to be seated. They assembled the table quickly. The waitress was friendly and efficient. My food and the food of my neighbor (cheese bites and pot pie was very salty. Others in the party seemed to like their food. The major complaint isms that grease was spilled on the floor by the table and the floor was slippery as ice. The floors of the restrooms (both men's and womens) were also very slippery. As all in our party were over 70 and mostly women in dress shoes, the situation was very dangerous. read more

This was one of THE best experiences I have had in a very long time, and my family and I really loved this restaurant visit. We had the best service from a lovely young woman named Hope, and one can only we receive her again when we visit again ! Not only did we receive phenomenal service from Miss Hope, service was great from the time I ran in to check to see if there was a wait time, which there wasn't by the way. I must say the ambiance was very nice, even down to the live plants that looked well manicured. As I mentioned before that it was myself and my family that had a such a wonderful time, of course my 2 year old son had to use the restroom , however, the women's bathroom had a line; so we were not able to see if the cleanliness of the dining area extended to the ladies room. The food was so delicious! Honestly, I can go on and on, but there isn't enough space. All in all, we will be back to experience such great service again soon! Cheers to a great experience from beginning to end. read more

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Well, I contacted Cheddars about our poor service and got no response and while the food was great, the service was less than lackluster. The bill for four including drinks was 108.00 first we sit down and after we were already seated and ordered drinks we are told at barely 2 p.m. they are outta ribs so we order steaks instead. It was our daughter's Birthday so we didn't wanna just get up and find another place to go. The waitress brings us the food and tells us the kitchen may have plated the steaks wrong so if we see they are not right just switch them ourselves. I was just scratching my head with that and just perplexed. We could see she had tude so we thought we'd be better off not making a stink. So she then asks us do you know how to pay with the machine at the table? in a tone and we said what? She said, if not I guess I can show you. After thought she realized she forgot the Birthday desert and as we were just getting ready to leave she says oh, here but you don't have to eat it. Needless to say, she did not get a tip. read more

We ate there for first time in forever it seemed like. The service was great, the food was great, we got a free dessert since it was Carissa's birthday. Everything was just perfect. Couldn't have asked for a better experience at a sit-down restaurant. We'll definitely go back to eat there again!!! read more

Waitress was kind of arrogant i asked for extra bread and was told it was a dollar a peice. Food came to table, and it was all cold, and this was at lunch time where it should have been fresh. Said i wanted sweet tea and was given sweet first time but when i asked for a refill it was unsweetened. This was a bad experience for me and i dont think ill go back . read more

The food is good; we always enjoy the food. However, getting a table is nearly impossible. I usually go with my family, including my father, who cannot sit in a booth due to a physical limitation with his hip. When we ask for a table, we're nearly always told there will be at least a 30-40 minute wait--either that or "we're not sure." It's gotten to the point that we rarely go there because of this. This happened again today and there were empty tables within sight of the front door. I understand that this can be a staffing issue, so: please either get more tables or accommodation for disabled guests; or hire more staff. read more

I've eaten here for years. I'm afraid it's on a down hill slide. The bathroom was dirty, the bar smelled like vomit as I went through it. And the food was so so. Service was good. read more

It's not that this place is bad it's just that it's really nothing above average. We arrived with a party of 15 and had to wait a bit for seating. Nothing unexpected about that. We were seated and our waitress got our drinks. Once we ordered our food the wait was on. We waited over an hour for our food. Still, I chalked it up to the party of 15. I ordered the blackened salmon with mac n cheese and a loaded potato. The salmon was cooked right but it just wasn't anything to talk about in the taste department. The mac n cheese was good but they completely forgot the potato. The general consensus in the party was the same. I'll eat there again, it just won't be my first, second, or third choice. read more

I am cross posting in hopes someone finally gets the message. I had to create an account just to get someone's attention I guess. I took my daughter there and food was ok. But when we was walking out one of the workers winked at my daughter and then stuck his tongue out like he was licking his lips at her and smiling. Fact was I caught it out of the corner of my eye. We walked out the door she was visibly shaking up by this and I was appalled. I wanted to talk to a manager but she didn't want to stand inside. She used the word " Creepy" and "Gross". I asked for an employee to get the gentleman's name. Host said it was Joe or Joseph Barlow. ( Black hair, short, straight hair kinda shiny black) I decided to accommodate her and just call the store. Well to my suprise no one ever answered the phone (I called at least 3 different times)so I went on the website. Used the contact us form and no answer. In any place that type of behavior is not welcome especially in a family restaurant. Mind you my daughter is 17 years old as well. Food has been an issue before at this restaurant but this kinda action is ridiculous. If my husband was with me I'm sure there would've been an issue. People beware in bringing you daughters there. Well I guess anyone that is female. Just lost my business and I will tell all my friends and family. DISGUSTING!!!! read more

In years past I've been a fan of Cheddar's. Our last few meals have been extremely blah, including this one. It is one of the last places I will pick to eat in Kingsport now sadly because I love the location and the atmosphere inside is really very inviting. The quality of the menu has gone so far downhill. 2 of the last 3 dishes I ordered, items were prepared so differently that I questioned myself about the order. I boxed this last order up, the Alfredo sauce was so bland with no garlic or taste. It was more like lumpy, dry cheese. Oh and they left the veggies off :( read more

Cheddar's Scratch Kitchen - Comfort Food Near Me - Kingsport, Tennessee

The food is absolutely amazing at this location but by far the best part of our visit was the server Carrie. She was so friendly the entire time and was a genuinely great server. She has an amazing personality and did her job perfectly. Our waters were never empty and our food was great. We would highly recommend this restaurant and especially would recommend Carrie! read more

My wife and I have eaten here multiple times now and they have never disappointed. We dined here again tonight and everything was excellent. We ordered the spinach dip app. It was very good and came out quickly. After the app our side salads came and they were fresh large and filling. Soon after the salads our main course came out. We each had the 8oz sirloin with the broccoli casserole on the side. We were stuffed. If you count the croissants that are complementary when arriving we had 4 courses for $40 (total after tax) We will definitely return. read more