At the restaurant, the only way to order appeared to be at one of the two kiosks. Using one of the kiosks, I ordered the 3 PC. CHICKEN & WAFFLE COMBO for takeout. After the customer ahead of me got his order, an employee notified me they do not offer waffles at that location. She offered a substitute which I was not interested. While she had to get assistance from two coworkers, I was able to get a refund. Why allow the kiosk to accept orders for Chicken & Waffle if the waffle is not available at this location? If it is only temporary issue, nullify the inventory until it is eventually available. read more

The first time I went to this KFC location, we ordered the family bucket which should include mashed potatoes and gravy. When we got home we realized there wasn't any gravy in the bag. So I called to let them know that the gravy was missing and that we would be coming back to pick it up, since we weren't far. They suggested we come by the next day. I told them we're eating now and I'm coming to get the gravy now. They then told me they were out of gravy. I asked if they could have told us that when we made our order and they had nothing to say. I told her we're coming by anyway and I expect macaroni and cheese in place at the gravy because we're eating now and not tomorrow. About 2 months later we made the mistake of going to the same KFC location. Once again they forgot the gravy. It's super annoying that they don't say they're out of something. This location sucks in my opinion. read more

I have been to the Lewisville KFC three Tuesdays in a row for the mythical $10 Tuesday bucket. Not once have I received chicken. Not a single drumstick. Not even a rogue nugget. Week 1: "We'll have chicken in 15 minutes." Reader, I waited. I aged. I reflected on my life choices. I left with nothing. Never again. Week 2: "Sorry, we're closed. We're understaffed." This was during posted business hours. The lights were on. Hope was briefly alive. Week 3 (today): "We close in an hour, so we're not making any more chicken." At KFC. An hour before closing. On Chicken Tuesday. At this point, the $10 Tuesday bucket is clearly a legend, passed down orally, like Bigfoot or competent management. I don't know if this location actually cooks chicken or if it's just a social experiment to see how long customers will keep coming back. I keep trying because I believe in second chances. And third chances. And apparently emotional damage. If you're craving disappointment, confusion, and empty hands, this is the place. If you want chicken, try literally anywhere else. read more

I placed an online order. I got the confirmation that it was ready for pick up. I went to the store, the doors were locked. There were employees inside. No one would answer the door or drive thru window. I got no explanation on why I did not receive my order. I am still trying to get a refund also. I will never use this location again. If I could give 0 starts I would have. read more

I went to Kentucky fried chicken in Lewisville on Main Street. I went inside and requested 24 hot wings and I wanted them made fresh. To my surprise, when I got home, they had mixed the old wings in with the fresh . This happened with me on chicken about four years ago. At that time I decided to go to the Kentucky Fried chicken on Hebron or 407 where I always received fresh chicken. I decided to give the one in Louisville a try when they return with the hot wings . The first time I went I received fresh hot wings. Upon going again I received a lot of old hot wings when I had requested fresh. I can truly say I will never go to this KFC again and it is only about 1/2 mile from my house. read more

Order took 30 mins to come out, and our order was incorrect. We were missing a whole entree.

Ordered 8 piece family combo. Got home and discovered KFC has 3 legged chickens. Eight pieces including 3 drumsticks but only 1 breast.. Mashed potatoes side was 1/2 full but lots of coleslaw. Chicken was a little greasy. Won't be back! read more

Should've checked reviews before ordering. Ordered two combos for delivery. One came without a drink and they gave no sauces! None! For chicken fingers you give no sauce? No butter or honey for the lame biscuits and really overly greasy soggy fries and not even kind enough to give napkins or utensils for this slop. Pretty sure one of the chicken fingers was under cooked too. Hoping I don't get sick. I'm pretty sure this isn't what the colonel had in mind. read more

Went there and the chicken was hard, tasted terrible and the service was the worst ever. Wouldn't give me a refund will never go there again!!! read more

The original recipe breast is always dry. I received a meal from there yesterday around 11:30 a.m. It was obvious the chicken they gave me was from the night before. The wing was so dry, that you could not even open it up. So, I bit down on the chicken breast and literally had to pull the chicken out of my teeth it was so tough! You cannot call them and complain because no one answers their phone. I call some 800 number and filed a complaint They told me that they would refund me $5. My meal was $10.27. Please make this make sense to me. Stay away. The workers stay on their cell phone. So, they cook all the chicken for the entire day around 9 oclock. So, eat there at your own risk. Dr. Latricia Kyle read more

Nashville Hot Tenders Combo Is it supposed to look like this? Might as well have ordered just regular tenders. read more

KFC - Nashville Hot Tenders Combo Is it supposed to look like this? - Fast Food Near Me - Lewisville, Texas

The chicken is bad, raw and not fully cooked. When I ordered crispy chicken, I got something different from what I ordered and wanted to replace it, but they refused. This is the last experience. This branch is bad in every way. read more

it was so amazing , Kaylee was the one who prepared my order it came out fresh and hot!!!! definitely will be going back soon for more!.

Where did customer service go? No hello, no goodbye, no thank you, no fuck off.....no "would you like sauce..." ridiculous!!

I went through the drive through to get 8 pieces of original recipe chicken and biscuits. I was very disappointed. The chicken was overcooked, dry and the crust was tough. I don't think it tasted like the KFC chicken I've had in the past and wonder if they maybe have their own secret recipe that headquarters may not know about! If you think you want to go to this KFC, I highly recommend that you pass. read more

The chicken is wonderful when this restaurant has freshly prepared the genuine, moist, original recipe. Problem is I always have to ask if chicken is fresh or has it been sitting around a while. Too often I'm given chicken that's been sitting too long. The coating is then hard, dried out and lacking flavor. I don't care for KFC crispy recipe. I always get original. There are some times the original recipe seems off. Like the recipe has been tweaked and isn't the "genuine" KFC original recipe. Yesterday was my first day getting take out from this restaurant in quite a while. Could be wrong, but it seemed to be under new leadership. Perhaps the recipe tweaking could've been prior leadership. THE CHICKEN I BOUGHT YESTERDAY WAS EXCELLENT. IT TASTED PERFECT AND COATING WA SPOT ON The last time I was in the restaurant (3/26/19) there was a off putting odor in the dining area. Very noticeable when walking in the side door. read more

Chicken fingers has been cooked so many times and so long we couldn't even bite into them. Horrible! Slaw was good and that's why I'm giving one star. read more

I placed an order online. My order was ready when I picked it up. I was impressed with the fast service and the food was very fresh and good. read more

WARNING...don't go to the KFC on main street. A friend went there and had her debit card info stolen. When the store was called, the employees there pretended to be the manager.... when the real manager was finally reached he refused to accept that it happened and also refused to give out the district manager's name/number. Eventually, the district manager was reached who also refused to help and got combative over the phone. It's obvious (through other details but I want to keep this short) that this has been going on at this location for a while. The culprits have it down pat. read more

Just ate at this location. Food was good and staff was friendly. I also saw the manager gift a transient person a free meal. Merry Christmas! read more

I ordered online for delivery, my food was very fresh I have 0 complaints at all!! Chicken seemed like it was cooked fresh so definitely a high point read more

Alright. I've been coming to this kfc forever. It's always been great. But the past EIGHT visits, my food has been wrong or they are out of half the items on the menu. I usually get the #5 crispy with 2 drums and mashed potatoes with no gravy. 3 of my visits, they were out of crispy which is fine but they didn't seem to have much else either. There was a wait for pretty much anything I was looking to order. 5 of my visits, my entire order was wrong. And even once I'm pretty sure I got someone else's order. Not sure what's been happening with this location but I'm not sorry to say I probably won't be returning here ever again. read more

God, this place is unbelievable. First off, I like the original recipe and absolutely hate their extra crunchy style. But today I thought I would try their wing deal, 12 wings for $10. But I guess I forgot that KFC has the smallest chicken anywhere, and I mean anywhere. So when we were waiting on our food we noticed that the dining room was probably 65*. There is nothing worse than eating in a too cold dining room so we got our food to go. Got to my wings and they were of course the smallest wings imaginable, on top of that they were over cooked and dried out. Absolutely last time I ever go there again unless they close the place down and hire a new manager. I'm not sure how they even stay in business, it was 6:30 and there was only one other couple there. read more

KFC - Fast Food Near Me - Lewisville, Texas

Terrible service. Never coming back again. Total rip off. I ordered just a thigh and drumstick. Not a combo. The young man at the drive thru charged me 5.97 and after I get home I see that the drumstick is smaller than a wing and he had quoted wrong price. The combo should be 5.87 , not the two pieces alone. No answer to phone either. Do not use this location . read more

If I could give a rating below 1 star -- i would-- This restaurants food is horrible-- The chicken looked spoiled and tasted the same-- I didn't pick up my order -- my friend did-- they failed to give a receipt and when I called -- it took 3 calls to get an answer-- and the young man was incredibly rude-- wouldn't give his name -- hung up on me -- I called 2 more time and finally got a manager's name--- having been a manager for this company in the past -- I know this isn't the usual-- but I can assure you-- this is a NEVER return situation... read more

Poor service. And lazy employees who dont want to cook and turn away customers . Waiting for this location to shut down. The owner better fire staff and rehire competent people soon. read more

Worst experience at KFC ever. We had ordered a $5 fill up, two sides of mashed potatoes, and two waters through the drive thru. The cashier had the worst attitude ever when he gave us the food. The mashed potato portions combined were barely enough to feed my dog, and he didn't even give us water. He kept asking us for more money and didn't give us our receipt either. While on the road, we called to complain about the horrible service, but the cashier HUNG UP! We called again on a different phone and immediately began telling him the problem. The cashier did nothing for our situation and only asked us if our food was good. Why would he ask about our food if the food wasn't the problem?! He only repeated "Sorry." multiple times until we became so annoyed and ended the call. Never come here. It's a waste of time and money! read more

I have NEVER had a good meal at this location.I guess their advertising got me to try the $5 meal in a box deal.The chicken in the sandwich was absolutely the toughest garbage that I ever made the mistake of buying.The sandwich and potatoes ended up in the trash.The only thing in this meal that was edible was the cookie.Someone ought to tear this dump down,but it won't bother me or my family,because I will NEVER darken your door again read more

Never trust your order is correct before pulling away from this KFC. The last 3 times there was always something they were out of or didn't have. Hello - how can you be out of a certain kind of chicken...it is Kentucky Fried CHICKEN. Never going back. read more

Not the best service. We order by drive thru, and it was a big order and told us to park and bring our food out. He forgot to give us our change, so we had to get down and get it, and he looked confused. Then we get our order we're missing Mac and cheese. We have been to different KFC and they are excellent. read more

Constantly out of different kinds of chicken and biscuits; I could understand this if it was near closing time but at 5:00 p.m. there is no excuse except for laziness. They hate to take the coupons and don't know how to ring them up and always overcharge you for products. I love KFC but there needs to be something done about this store. read more

I like Kentucky Fried Chicken every now and then, so I tried this place twice after moving to Lewisville. I won't go back again. I realize this is "fast food," but I expect some level of quality. Both times that I visited this place, the chicken was rubbery as if it had been cooked and sitting for a while. Also both times, the cole slaw containers had been filled sloppily and not wiped off before they were put in the box. One time there were no napkins and no eating utensils included, and the pot pie was not warm, much less hot. Guess I'll fix my own chicken at home or try another chicken place. read more

Food was tasty and fresh, service was AMAZINGLY friendly (seriously, I was impressed) and all around great experience. Manager has a good thing going here, keep it up. read more

If I could leave zero stores I totally would this is the worst place I've ever been to in my life my dad was telling me to try the wings so I tried them knowing that I never liked KFC most recently but it's Super Bowl Sunday and Wingstop had a long wait so I figured I would try them. First things first the service was absolutely terrible whoever the guy that came out to talk to me was treating me as if I was an idiot making points that didn't even make sense like " didn't you look at the menu" and then he started looking for the wings on there and they weren't on there and said "how many do you want" So I said no where are they on the menu and he said don't worry about that how many do you want and then I went to the drive-through got my food the food was about 65° and not only was it cold and over cooked but instead of 10 chicken wings like I ordered they put four chicken strips in six wings and I know the guy did it on purpose please do yourself a favor and never come here by the way my name is Josh and my phone number is 469-494-1923 read more

Always great customer service at this location. We tend to eat late so if they are out of the grilled chicken, they will make some fresh for us. Fantastic! And the sides always taste fresh. read more

I won't be going to this restaurant again. They can't get the order right, they are short staffed and don't have the menu items. The service is awful. I am of the impression they no longer care to service the customers in Lewisville. read more

Z E R O stars! This establishment consistently gets orders incorrect. Today we ordered 2 boxed meals. One was missing coleslaw and the other was missing one of the three pieces of chicken. We made the mistake of not checking the order at the drive through window. We also ordered two grilled breasts a la carte which they got correct. This was not an isolated occurrence for this particular store. We patronize this store because it is the closest but (no exaggeration) half the time there is something wrong with their handling of our order. We have been visiting this store for about 7 years and we see high turnover of personnel, so the problem must be beyond individual workers. There are other fast food chicken establishments in the area. I hope this store's owner will correct this problem. read more

Today. 5.00 meal. Chicken original. Tasted at least one if not two days old. Not good.

I purchased the 16 piece meal yesterday. When I arrived home I noticed I was only given 12 pieces. This happened 6 months ago (last time I purchased that much chicken) I thought it was a fluke that it happened the first time. (after all EVERYONE can count to 16) but I was WRONG. My advice to everyone.....do not pull away from this drive thru until you have checked your order......In the words of Joe Pesi...." They F you at the drive thru" LOL also I did have trouble here one time with an employee with a major attitude problem very rude. read more

Have been to this store lot's Food was what it is....decent fast food, good price and ok service. Tonight saw 2 cars on line, so decided it would be faster to just go in. Only one person ahead of me who had already ordered. Waited almost 10 minutes before someone came to take my order, Man ahead still waiting on order. After another 10 min, he told me he was leaving if his order took more than 5 more minutes. 2 other customer walked in, he stood, told them how long he'd been waiting, they looked at me, I said "me too" they walked out as did the next person who came in and heard same story. Chicken was dry and not very hot. Probably my last visit there. read more