Amazing food. Fast service. (Extra food given) clean tables, very nice hospitality, love this place

Food was horrible and cold. Attitude there is all misery like no one wanted to be there or helping people. People who work there really seem like they don't want to work there and put their attitude out on their customers. Came and got food and got the wrong things, but didn't feel like going back into deal with the horrible customer service to get the order corrected. People should really consider not getting a job in fast food and customer service if they don't want to do the customer service part of it, or learn to correctly do the fast food part. These chains just getting worse for their price. Lady in the drive thru could use a lesson on customer service / separating friend and work time w her friends hanging in the drive thru... go find a new job at that point because you'll be the reason that location shuts its doors. Make the drive to another location. Its time this one closes because it's been like this for a year. read more

Nastiest crap ever, the whole restaurant smelled and the bathroom was disgusting and dirty nothing is cleaned here.

I order spicy chicken sandwiches without buns all the time at other KFC'S. This restaurant will not serve the sandwiches without buns. The lady said I would need to the the bun off myself. This makes a mess, lots of the spicy sauce I order spicy chicken sandwiches without buns all the time at other KFC'S. This restaurant will not serve the sandwiches without buns. The lady said I would need to the the bun off myself. This makes a mess, lots of the spicy sauce stays on the bun, and it wastes a bun. I am a diabetic and need to limit my carbohydrate intake. Pretty poor service that other KFC'S gladly remedy. read more

The Newport location of LJS/KFC is the worst I've ever experienced. If you want your food cold, your order wrong, and you want to be treated like crap...go to this restaurant. Otherwise, DONT!!! read more

The customer service at this location is beyond unacceptable. I have been to this location previously and was told they have no chicken or fish because it was to close to closing time. This was more than an hour before closing time. Tonight I went to this location and was told they weren't taking any orders they had already cleaned the equipment. Do yourself a favor and make the drive to Taylor mill they know what customer service is read more

While the service is not going to be Chick-fil-A, I do not want to give up on the Colonel. As a child I use to love it when my mom brought home a bucket from KFC! Besides loving fried chicken, we could use the lid as a frisbee. Even thought this restaurant does hot have a buffet, I visit others that do. I would think there would always be a market for a fried chicken buffet? The KFC in Newport does offer a selection of items from Long John Silver's as both fall under the umbrella of The Yum Corporation. On this day I enjoyed the smoky mountain BBQ Strips. (See Picture) and their new Mac &Cheese with chicken did get my attention for another trip. I loved the size and the taste of these unique chicken strips. The restaurant was not the most clean and it might not have the greatest of service, but I like the various food choices and the quality of the food and the service on this day was just fine. read more

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We were visiting from Dayton, Ohio and we stopped in there. The group of Young people there? When I tell you they were so nice, respectful, polite, I sho nuff mean it!! They werent very busy but they were also not clowning around. They were having a cool conversation amongst themselves and again, they were very very polite. Next time Im in that area, I will definitely drop in again. To the team that was there on 3/26/2023, kudos to your professionalism, it was well noticed. Keep up the good work!! read more

very rude my grandma asked a question and then pulled up because no one answered so we pulled up the lady was very rude about it she was an older lady rude for what none of them look happy to be there very inconsiderate read more

This location is HORRIBLE! The drive thru is very unorganized and the people continue to talk to the next person taking their order and not paying attention to what you need. Even with setting the bar very low on my expectations, they failed to the grade. Stay away unless poor service and cold greasy food served by rude inattentive people is what you are what you are look for. read more

Bought chicken planks 9 piece and other stuff. Got home notice all the breading was wet and falling off. Returned to store. Told by manager that's how it does. And it would do it again. I suggested KFC chicken strips in place of. Charge me additional money of 3 dollars to change the order. The chicken strips breading wasn't soggy and did stay on. Insulted that I was charged more because of their inferior product caused me to drive back to store. Shameful. Terrible quality. Terrible managerial skills. read more

You said: "At about 7:40 pm on July 13th, I placed an order at the drive up menu for a 2 piece meal with mashed potatoes, a side of Cole slaw and a side of green beans - and no drink. No one was ahead of me and no one behind me. I paid the $9.70took the bag, and drove home. When I got home the order was totally wrong: I got a "bowl" with mashed potatoes, corn and chicken bits mixed in and a side of French fries..... no receipt was given...PISSED. AS HELL - so I drove back and confronted them with this error - no apology - no refund and when they gave me the 2 piece meal - they left out the 2 sides....until I checked and told them to give me the 2 sides I had paid for.... I will never go there again - and you all ought to check out who is supervising you Franchise!!!" read more

The food was honestly great. Mac n cheese was under salted and not very cheesy but the noodles were great and perfectly Al dente. The biscuit was the first one I've had in years that actually tasted fresh. The chicken deserves a paragraph of its own but It's late and I simply couldn't be bothered to hit the return key. I ordered the extra crispy chicken and it held its crisp for much longer than other fast food places. Not to mention the coating was delicious as well as the sauces. Paired with the KFC South Park episode is an optimal experience. Please sponsor me read more

This place is an absolute joke. Obviously with fast food it is what it is. But they can't even get the most basic things right. These chicken planks are honestly the worst excuse for food I've ever seen passed off to a guest. That whole restaurant should be fired and restaffed. read more

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I'm all for restaurants paying their employees significantly better but at this location it's probably best to fire them all first and bring in people who don't mess up your order, yell at YOU for the order being wrong, and handle the food prep bare handed. F*cking horrendous service all three times I gave this place a chance over the span of a year. I think it's cursed lmao. read more

Food isn't great at all. The chicken tenders are little and dry, the French fries are cooked in old grease. Also was out of biscuits so I had to get hush puppies. The soda machine didn't have no ice or certain drinks available. The long John silver food was ok though read more

This is the worst KFC I ever visited. The staff is rude. I ordered a 3 piece chicken dinner. I asked the girl to add a large coleslaw. I got your coleslaw...do you want anything else. I asked did you add a large coleslaw. I told you I got your coleslaw. Is it a large? Rudely she replied I GOT YOUR COLESLAW..DO YOU WANT ANYTHING ELSE? Guess what? I didn't get any coleslaw. My food was tossed in the box. The mashed potatoes were upside down and stuck to the lid. I did not get any utensils or napkins either. Absolutely horrible service! read more

I haven't been in a KFC in years. So long, in fact, that I still call them "Kentucky Fried Chicken". Anyway, we were heading to the Aquarium in Newport right around lunch time when we decided it would be a good idea to get the kids fed before going to check out the fish. My super picky 6 year old pretty much survives on chicken nuggets from the notorious McD's when we're out and about. As much as this bothers me, I also appreciate that it is one of the few things he eats without complaint or much prompting on our part. So we were on the hunt for a McDonalds when I saw this KFC from the stoplight. I figured we should give it a shot. We walked in and were greeted by very friendly folks at the counter followed by a slightly funny interaction. Nice guy at the Counter: What would you folks like today? My Wife: Well, the kids want chicken nuggets NGC: We don't serve "chicken nuggets". MW: Um. Wait, is this KFC? (my wife and I exchange slightly confused looks). NGC: Ahem. We serve real chicken. MW: Ohhh. Ok. We'd like whatever is like a chicken nugget for the kids. NGC: Then you probably want the Original Recipe Bites. The rest of the order went much more smoothly. The food was surprisingly good and of much higher quality than what we expect from McDonalds. The chicken nuggets are actual real pieces of chicken as opposed to chickenish fried nugget things. And the kids liked it. Special mention goes out to the biscuits. Man, I forgot how good the biscuits are! read more

Apparently 3/4 of a side is a full order. Gotta rip off your guests, I mean save money when you can. read more

KFC - Chicken Wings Near Me - Newport, Kentucky

This location has always given us great service, excellent food, the order is always correct! The staff is always friendly and polite.

So I didn't actually order at this place, BUT I am a witness of the poor condition of the kitchen and unprofessional staff. I went to the drive through to see if I can pick up an order through the window for Uber Eats since It didn't look busy and Covid. They told me to come inside. Not a problem I guess. I was the only one in the "restaurant" waiting for an order to be ready to pick up for Uber Eats. The workers were carrying on a conversation and not one acknowledged me standing at the counter lol. Then a worker saw a bug on the window and started freaking out. Another worker came around from the way back. TOOK HIS SHOE OFF AND KILLED THE BUG, and then proceeded to go to the back. Phone was ringing no one knew where it was. It just didn't seem like it was under control in there. I'm sitting in my car writing this review and they just brought me something they missed on the order for my customer. Not sure what item exactly because it's all tied up and can't see. Normally they tape off the bags too for Uber but not here. Just a concerned delivery guy ‍ 7/9/20. read more

I am traveling in the area and my family wanted KFC while in Kentucky (go figure). We had a long day at the zoo and site seeing, just wanted to eat at hotel. Part of our order was not in sack when we arrived to hotel. I spoke with manager and told her we would come back for meal. She not only corrected issue but gave us a nice dessert for having to cone all the way back. While waiting on order. Manager was taking care of any problems very professional and kind to guest!! read more

SUPER NASTY!!!!! I drove through the drive through around closing time and ordered 8 pc family meal. When I got home it was the dregs and leftovers super uncrispy and saturate with oil. Chicken was hard and the fries were beat to hell. I called in the morning and was told that I would be sent a postcard for the replacement meal. Waited a week for card...... never came. I went down to KFC to ask them about it...... and of course a week later I misplaced the receipt. The manager was beyond any grasp of guest first attitude. She was short and rude walking away as I spoke to her. NASTY! NASTY! NASTIEST! read more

My review is of the KFC in Hamilton Ohio (1001 NORTHWEST WASHINGTON BLVD. HAMILTON, OH 45013) I'd been there before and food and service was good. What happened? Last 3 times we've decided NEVER to go back. The last time, broke the camel's back so to speak as IT was awful. Biscuits so hard, it sounded like a rock when my husband bounced it off his plate and it hit the floor. The chicken was over salted and COLD and i don't mean warm i meant cold. I called to complain and she said (whomever answered) was sorry and to try them again. I told her we had decided that twice before and now after this evening they would have no more tries. I posted my husband bouncing his biscuit on his facebook page. (David Davis) and well its was funny. People laughed but the corporate KFC office did reach out and apologize. Said that someone would get back with me from the store. NEVER HAPPENED. I wrote back to him (via messenger) again another apology and "they'd check into it". Nada. Nothing. Not from Corp or Store. GOODBYE KFC, Hamilton. You had your chance. We're close but we won't be stopping by again. I'm sorry. read more

This is a KFC and Long Johns combination. Was looking forward to a fish sandwich but it ended up tasting like chicken. It was not good to say the least!! I think they cooked the fish in the same oil as the chicken, yuck read more

Terrible management. 2 cars in front of me and takes 20 mins to get to the speaker. Ordered an 8 piece only to be told it will be another 15 mins before the chicken is ready. What a joke. Then to top it off, the customer service was terrible. read more

Waited !0 minutes for chicken breasts; then was given 2 chicken thighs instead of what I ordered. Of course this was a to go order & I was home by the time it was opened. NOT an accident. read more

Today I had a fun lunch with my dad, Brother & Brother's family. We had take out KFC chicken something I had not had for quite some time. For about $30 there was an 8 piece bucket, chicken tenders, potato wedges, several sides, gravy, chocolate chip cookies & a lot of dipping sauces. The chicken was moist and tender but not with much of a seasoned flavor. It had a light crispy coating. I guess that is why they give you all the dipping sauces several of which were not half bad. The potato wedges also lacked significant seasoning and could have had a more crispy texture. The macaroni and cheese was a step above the boxed variety with a creamy sauce but it was not as cheesey as I would have hoped. The chicken tenders seemed to be a bit more flavorable with a nice breaded coating. The chocolate chip cookies were ok but nothing special. In the end it was the company and conversation that made the lunch special. Until next time be kind to each other. read more

I was disappointed with the service that received. I got a chicken tenders that was supposed to have honey mustard on them I didn't. The meal was also supposed to come with cold slaw but didn't receive it. The workers said that their ovens were down only their fryers were working. I saw a number of the workers on their phones when there was customers to be waited on. I don't know if they where short on staff or something but I was very unhappy with the service that I received. read more

Went through the drive thru noticed my order was wrong and handed back the meal. Gave me my drink then handed back the same wrong order. Awesome service! read more

Ticket# 2260. This place is Newport KY location is an absolute nightmare. Went to the drive-thru and order 20 pieces of legs and thighs. Was told it would be 15 minutes and we will bring it out to. Wanted extra crispy but was told that will take even longer. Went with the original recipe and waited where I was instructed to. Sat there for 30 minutes as car after car went through the driver thru. After 30 minutes of burning gas in the parking lot, I went inside and waited. The lady who took my order ask if she could help me. I said, I am the guy who order the bucket of chicken you said someone would bring out in 15 minutes 30 minutes ago. At that point they started getting my order together and said sorry for the wait. It shouldn't have been sorry for the wait, but sorry that we absolutely blew you off and forgot about it. You are better off going to Lee's Famous Recipe or Kroger deli over this nightmare of restaurant. It is a bad experience the vast majority of the time. read more