I'm pregnant poor and do uber eats, I was denied bathroom access just right now and was told I needed to pay. I am providing my services of my car time and gas/ wear and tear money to earn very little per order especially this order I was about to do, I was only about to earn $1-3 profit or less and was denied bathroom access they wanted me to spend my profit to use bathroom even though I am providing KFC RIALTO LOCATION a big favor of more business and profit! Unprofessional and unsafe environment. Made me feel very unwelcome I have done Uber Eats this whole month at this location I will no longer provide my services due to this. If I could give 0 stars that would be my review of 0 stars. My bladder was hurting and they didn't care more than profit over my pregnancy and very little earning job of Uber Eats. Avoid this location do not support. read more

Me and dad went in at 930 we got $5 boxes pretty good.Service was excellent ... three guest one lady had been waiting a hot minute and the other guest walked in together. But we got our food and left read more

It's not often I see exceptional service in fast food and it's not often I see it at a KFC. I went in the drive thru and Luis gave me the best service I've had at a KFC thus far. Luis was polite, courteous, and very friendly. He told me my chicken littles were a four minute wait and asked if I would be ok waiting. Since there was no one behind me, he didn't make me drive around to the parking lot to wait. He made sure I got my sauce and apologized for almost forgetting it. He made eye contact and turned good service into exceptional service. read more

Stopped by for a quick lunch and got yesterday's chicken, well I think that's what happened to my over fried sunken nasty chicken. read more

See all

We get take out from this KFC once a week, And get the same dinner meals so we expect to pay the same every time ' but its always a different price. Today they didn't put our coleslaw in bag so i called and talked to a lady there....'her attitude made me decide not to go back. We will go out of our way to get KFC somewhere else. read more

Really bad chicken! I went to get dinner for my family and when I open the bucket the chicken was greasy , you could see that it was cooked with old oil because it was kind of black! tasted really bad , I will never go back to that KFC. I will tell to everyone do not came to this place, very poor quality food!! read more

If I can a give 0 stars I so would , I try to give this kfc a chance after a couple months and it's always a fail. All the visits to this place are very irritating they either forget to pack something in my orders and or I find hairs on my popcorn chicken , I would let it go once or twice because I mean we all make mistakes I've worked at fast food restaurants and I know what it's like to forget something on a bad day but it's just been too many times this seems to repeat and it's very unfair for people who go there and spend money on big orders To make the restaurant some money and they fail to provide good customer service. read more

This place is horrible took 20 minutes to get my order and it was wrong!... don't ever go here they are idiots...

Was picking up and order for my elderly neighbor when we got to the speaker they told us they canceled the order because they were "out of chicken breasts and thighs" but we have chicken sandwiches and tenders HOW IS THAT DIFFERENT read more

Clean, inside and out. Super fast service (couldn't walk from the register to the soda fountain to fill up my drink before my food was ready), and it was exactly what I ordered. What more could you ask for? Oh, and I got a free large fountain drink just for checking into the restaurant on yelp. Perfect meal. read more

KFC - $5 never bought you such delicious food. - Fast Food Near Me - Rialto, California

See all

Really bad food and very average customer service. Will talk to cooperate for sure. I guess the owner really need to sit down and see what's going on at this location. read more

If I could give zero star rating I definitely would. Went to order food and asked for chicken tenders and was told "oh yea we don't have them right now, well we do but they take along time to cook" so we said okay then we don't want them and continue to order a side of mash potatoes and macaroni and cheese. Yet when we pull up to the window they only had one thing on our order (yet they repeated our order back to us.) Then say oh you didn't order that and made it a big deal to to fix what they did wrong. Very rude people! So we drove off and told them just forget it since it's a problem. Will never be back to this location. read more

I never really do reviews but Jose help me so much I came in the drive-through my order it was kind of confusing but he handled it like a champ thanks bro ! You effing rock this man should teach the other kfc's customer service read more

Twice we have gone to this location and the meal was unavailable. We settled on a different meal and this time we asked for extra crispy chicken. The cashier still got our order wrong. read more

I have never received good service and Mgmt could care less dont eat here go some place else if they loose enough custoners maybe they will get some act right . They should know by now when you pay you say this Kfc sucks dont eat here read more

I only recommend this KFC is you are really, really, really hungry.. The chicken is tooooo oily, grease, service sucks and that drive thru scratches your cars. read more

What a strange experience. I have never been to a fast food restaurant that had an employee that seemed angry to take my order. Today around 12:50pm I drove through this KFC with a co-worker to place an order. We had a coupon which stated it was a $5.99 Breast meal that included two sides a drink and a cookie. Once we placed the order we gave him our drink choices, he stated the order didn't come with a drink. We told him what the coupon stated and he still continued to argue. When we offered to show him the coupon a female voice came on the microphone and declined our offer to show the coupon and asked us to wait. A few moments later the original order taker came back onto the microphone recited our original order, then asked us to pull up to the window without even the slightest amount of courtesy or apology. Once we pulled up to the window he then advised us in a very haughty manner that its one coupon per order and he would let us this time use it for two orders. As an aside, thank God I have no money worries so using a coupon for me is more of a convenience then a need. However, if I were hard up for cash his manner would have offended me, or someone of desperate means. In this time of people who would love to have a job, ANY job I cannot imagine why any company would hire a person for a customer service position who has no idea of how to provide it. This is a sad testament to the length that our society has declined if this is acceptable behavior. However, the story keeps getting better. As we drove away I discovered he had 'forgotten' to include our cookies. So, we had to turn around and go back through the drive thru to retrieve them. As we pulled up to the window, his look said it all. He looked disgusted and angry we had returned. Once we advised him he had forgotten the cookies, again no apologies. He just turned and said, "One moment" and returned with the cookies. Wow! Really? This is really so crazy it's laughable. Shame on you KFC, is this really the best and the brightest you could find? This was really a disgustingly sad experience. I shared this so the next person that reads this and possibly has an encounter with this same person, just realizes it's not you it's him, and apparently his sad, sad, sad horrendous life. 1 star for you KFC because my chicken was OK, Zero stars for your employee read more

The food is good, the cashier was super nice and professional. Will definitely come again.

Was super hungry after work decided to grab something to eat like the new Nashville hot chicken strips, so good very hot but definitely worth it. One thing I didn't like was they put the biscuit inside of the container with the meat and hot sauce ewwwww how gross is that. I was NOT happy about that AT ALL read more

Went threw the drive thru last night and ordered the 8pc family meal i wanted the crispy chicken they informed me they were out so i went with orginal when i got to the window to pay the girl working the window was very rude i asked for plates and forks she said we dont give out plates but how many forks do you want i told her well if your not going to give me plates what do i need the plates home when i opened up my order the chicken looked old and dried up and looked like chicken sizes I suggest you dont visit this location read more

First time at this location list night. Very friendly workers, food was made fresh yet quickly. Love that this place is so close to my house. read more

This location sucks. My cousin and I drove out of our way cause this location had better reviews than the one closer to home. First they didn't have the chicken that I wanted so I was offered what they had ready... then I asked for my gravy on the side. And wow there was barley any gravy in the cup. How skimpy can you be? Atleast make up for the chicken with a decent amount of gravy !!!! To top it off we waited about 10 mins in the drive thru. They could have made the chicken I originally wanted in that time. I probably won't be back . read more

I haven't had any problems with this location. They remodeled the inside not too long ago. It's clean and the service is nice. We got our food pretty quick and tastes good to me. I enjoy eating here every now and than. I like getting the famous bowl and potatoe wedges. read more

I'm a regular at the kfc and I honestly have never been more disappointed their customer service was good but the wings I ordered! All were pink!!! Disgusting!!! read more

KFC - This is what they gave me! Disgusting! - Fast Food Near Me - Rialto, California

Dont Go to This KFc the night staff is Rude. They Giggled while i placed my order thru drive thru. It took 12 mins to get a 3pc tender meal. Didnt give me sause i asked for. They thru opened honey packs in my bag making a sticky mess. Soda was literlly water by the time i could eat my food. There is churches chicken down the street on pepper go there if u crave chicken.. read more

i asked for a famous bowl with no chicken so i get a damn bowl of mainly gravy... this is disgusting. the service was terrible as well. just left about 15 mins ago & the girl at the window who helped us had the ugliest look on her face, like she was forced to be at work. if you don't like your job QUIT! simple as that. never coming back! read more

Worse service ever. Went through the drive thru, the server was unintelligible, when asked to repeat the question....two instances....silence.....started my order all over to avoid having him ask questions. Got to the window, order was still incorrect, frustrated with the price, after getting it corrected i was still frustrated and the server did not give me the drink. i did not bother going back because if would have been even more frustrating and discouraging. read more

So sad to see rialto lose a good fast food place but there's nothing positive to say about old coleslaw and chicken. Food wasn't hot. Even the coleslaw was warm. Cookie had a strange taste. read more

Drive thru went fairly quick. However when I got to the window I realized I forgot an extra chicken breast. When I asked for this I was told no because there were others behind me. I waited my fair amount of time in line and I wasn't asking much but one piece of chicken. Then we get home and my daughter noticed her famous bowl was saturated in gravy which was ridiculous. I will never go back to this kfc. Not cool read more

The chicken is good over here I recommend itNo wings fried chicken potato wedges etc.

A big no for this kfc. They charge me for leg and thigh and give me only breast and wing wtf. And then they said sorry we don't have it we give u more value meal bitch I don't want I want my food.. and they don't honor u anything.. read more

11/12/2014 PM SHIFT...this one's for you !!! I arrived at approximately 8:20pm, I ordered at the drive thru, Loaded Famous Bowl, Sierra Mist-No Ice...once I arrived at the window, I added a "To Go Cup- Hot Wings". The young man working the window handed me the drink, filled with ice as he took my money. He then asked me if I would like the wings that were sitting or if I would like the wings cooked fresh, I opted for the Fresh Wings. Once he returned to give me the change, I reminded him that I requested No Ice, he rolled his eyes as he sighed and took my cup and proceeded fix another drink. He returned and handed me the drink with soda dripping down the sides, again he rolled his eyes when I asked him to wipe the sides of the cup before I placed the drink inside of my car. When he returned, he asked me to park on the side since it would take 3 minutes to cook the wings. I obliged. 20 minutes later, from my car, I called to speak with the manager, she shooed me away by quickly saying, "He's packing your order now" this let me know that they were well aware that I was still outside waiting. Of course once I arrived home within 2 minutes, my food was COLD, and the hot wings were warm. I have lived in this community for years and I have not experienced such awful services from this particular KFC. I have never taken the time to write a negative Yelp review, but the service here tonight compelled me to do such. I felt as if this matter could have been addressed and settled when I called from the parking lot and spoke with the manager, a simple apology or acknowledgement would have sufficed. I hope that the store manager will take the time to address the employees/management and review the customer service code of conduct. I do not wish for those whom I encountered tonight to receive reprimand, but take this as a warning and apply change where necessary. No need for all the attitude Mr. Man !!! ***I will be back Ronice read more

Not sure if it's this location only or a corporate decision not to sell 4 crispy breast only. Been here 3 times in the past, each time they say their out of them even though I tell them I can see them in the tray. Tried one last time today, this time I tried to out smart them by asking if they had enough crispy breast for an 8 piece all white meal (4 breast & 4 wings) After checking the tray she came back. After telling me there was enough, she was talking to someone on her head set about my 4 breast request right in front of me. I then told her I wanted the 4 breast only (no meal). As she rang up my order an older girl came to the register and took over. Her total was over $3 more. I asked why is your total more than the other girl. She said it was for the extra breast. (WHAT???) I had to explain to her that I wasn't changing a leg or a thigh into a breast I was just ordering and paying for 4 breast only. She then said sorry but that's the price. I told her you customer service policy stinks, you'll never see me in here again. There was no concern at all of losing a customer, my friend and relatives for life. Never had any problems at Popeyes, there just a little farther from home, it will be worth the extra drive for now on. ( I have no ties in anyway with popeyes ) Just pissed off at KFC read more