Went inside to dine and ordered the number 11 at 2:30pm. Went to are seats and watched 3 different people from drive-through come inside with wrong order. Fifteen minutes I went up to ask about my order and the girl was on her phone. The manager came over and told me the cook never cooked the chicken fillet for the sandwich. . Thought I was getting punked. I asked for my money back and he said he didn't want to do that. By this time 2 more people came in with wrong orders... read more

We were in today to have 22 piece lunches, dark meat, and we were very disappointed in the fact that the chicken was so greasy we really could not eat our entire lunch. The apple things that came with it were were cold, but didn't have much flavor. read more

3 times they have messed up my order on Uber Eats. Uber Eats obviously doesn't care about anything considering they give you no option to dispute any wrong doing. But last night after they forgot an idea and messed up another, I was shocked to find that after multiple attempts calling, KFC would not pick up the phone. They do not care about service or the food they distribute. I will never go back. read more

Normally, I don't write reviews. I simply don't have the time, but today I'm taking the time. Through the years, I've spent a lot of money at KFC. For the past year, I've got terrible customer service at the drive-thru at the KFC in Shallotte, NC. The girl at the drive-thru has been short with me and right down rude on several occasions. Last Friday, I went through the drive-thru, and made my large order, a $73 order. I have a big family! The girl swiped my card, but the processing was delayed for some reason. She yelled at me and said it didn't go through. She said, I'm going to have to swipe it again. I said as long as it doesn't go through my account twice. She yelled back at me and said, IT WON'T!!! I knew better. I was asked to pull up, so I did! While I was waiting, I checked my account. Guess what? My order went through twice. I parked my car, & went inside and explained what happened to the guy in charge. He and the Drive-Thru person yelled at each other a couple of times, then he proceeds to tell me that he can't refund one of the charges until it clears. I stated, this is not my fault and I have to wait several days for my money, that's pretty inconvenient for me! He calls the GM, & he tells me the same thing! I was in there almost 30 minutes and my dinner is now cold! Fast forward, it's going into the next week now, & I've got to drive back to KFC - Shallotte to hopefully get the extra charge refunded. They blamed it on the system! The system showed it went through once, but my account shows twice! I don't think it's the system. I think it's very poor customer service. It's sad because I've been going to KFC all my life! Now, I won't ever go back! My advice, stay away from the KFC in Shallotte unless you want to be charged twice and have to wait over a week to be refunded! There is NO EXCUSE for bad customer service! None whatsoever!!! This is unacceptable!!! I won't be going back! read more

I downloaded yelp because of how bad this service was. I called over 10 times with no answer after not receiving my correct order. The receipt said it was double checked. It was not even checked once because FOUR ITEMS were missing. I do not recommend this KFC location. read more

ordered inside waited twenty minutes. kept watching car after car pass in the drive thru. a gentleman behind me ordered the same thing as me but was dining inside. got it within 5 minutes. manager came back and figured out the back was only doing drive thru orders. yea.. done with kfc, and fast food in general. it's all garbage service and food. read more

My husband just came home with an eight piece variety bucket. it was terrible! How can a chicken restaurant screw up fried chicken. we will never order from here again! read more

No chicken ready at 5pm. Know one knows whats going on. It's like all KFC s are run exactly the same way. Very, very slow service!!

yelp wouldn't let me give the store a zero. Waited the line (the only person in line) for over five minutes while they attended to drive thru customers. Manager was having a discussion with another employee about teaching yet another employee how to punch in. My presence was acknowledged - only to continue to be ignored. I left and was next to Bojanges - they serve chicken too. read more

slowest kfc i've ever been to. sat in the drive thru by the speaker for 10 minutes without service.

This place is nasty. Went in on 8-19-24. Floors were all wet. One person inside eating. In the parking lot was a vehicle with kfc apparel inside which looked as someone was living inside. Anyway. Ordered 2 of the chicken strip meal's. Spoke w the owner. Seemed nice. I thought it was weird only one person was eating. He told me I just missed the crowd. Uh huh. I should have left when I saw one person eating. Anyway we spoke more and he told us that he was planning on firing the majority of his crew and getting new help. This was said in the presence of his workers. Id of walked out if I was working there. Anyway We got our food. Asked for bbq and ranch to dip in. Went to get our drinks and the soda dispenser didnt have any syrup in the flavors. Lemonade was just water. Got home. Opened up the boxes and no sauce. And the chicken was like rubber. Looked like it had been reheated and old. Tried it and it was awful. No crispy. This place is a joke. Food is foul. Stay away from this place if you don't want to get sick. read more

I pick up orders for DoorDash and almost always have to wait more than 10 minutes! But the icing on the cake was the very rude manager telling me that DoorDash orders get the lowest priority! Seriously? read more

The rudest most unprofessional employees ever! Waited over 20+ minutes for an online order kept telling me they had the ticket but the kitchen didn't and refused a refund read more

Ordered Extra Crispy and when arrived home found it was extra mushy. Obviously they gave us the leftover pieces that had been sitting around. Put in air fryer but was still impossible to eat. Mashed potatoes were "starchy" but coleslaw was good. Overall a bad experience. If you want fried chicken go somewhere else. read more

I ordered the 10p feast. They had no dark meat which is ok but they gave me mostly wings. I ask for slaw and two sides of Mac and cheese. I received the Mac and cheese but received mashed and gravy instead of slaw. As for the chicken it was tough, very dry and tasted as if was cooked yesterday. The young boy at the window taking my money was very rude and closed his window while I was asking a question. I've patronized the business a lot over the years, but I'll make it a point not to anymore. I'll go to Smithfield's which is down the street. The Breast my wife picked out to eat had a very strange odor coming from it. She tossed it and didn't eat anymore. Paying $32.03 you'd think it would've been much better. read more

I was hungry one night ans asked for my favorite thing off the menu- popcorn chicken. They took it off the menu and dont sell it anymore, and replaced it with a chicken nugget kids meal. The thing i liked most about the restraunt was how it had popcorn chicken instead of chicken nuggets like every other restraunt in town. So anyway, i order the nuggets and they are slimy, mushy, and tasted strange. I do not recommend getting this item off the menu, it is very disappointing to see my favorite item gone and replaced with a gross kids meal. please bring back popcorn chicken. Also, a couple years ago, they took regular barbecue sauce off and replaced that with honey bbq, and i know it may seem the same but it tastes different and to me, a chicken nugget kids meal isn't as enjoyable and delicious as my original popcorn nuggets with barbecue sauce. The menu has changed very much and the prices went up and the food and quality went down. Im very disappointed that i cant have my favorite food anymore. read more

The bowls they have on sale right now at 2 for $6.00 is a great deal and they taste fantastic. Problem is with the service. Ask a simple question and they say we don't know. If you can look past the service, the bowls and even the pot pies at 2 for $6.00 is definitely worth it. read more