Waited outside for our order for nearly 20 minutes and still they didn't get the order right. I ordered a 10pcs chicken box, all dark meat with large popcorn chicken, fries, salad and hot wings. They gave me 3 pcs of dark meat the rest chicken keels. Last I checked, those are NOT dark meat. Kids are dissatisfied and this was their special picnic treat. So disappointed! read more

Waited over half an hour in the drive thru only to get home and find my chicken was saturated with grease and when I took the chicken out of the bucket there was a nice big pool of grease at the bottom. Went back and showed them the bottom of the bucket and the manger was quite rude with me so I phoned head office and made a complaint and they have yet to respond and probably won't. Too bad because Kentucky Fried Chicken used to be finger licking good but not anymore. read more

I ordered food yesterday, i paid for it, the money came out of my account but i sat and waited 5 hours for food that never arrived. Due to me being at work i was not able to leave so i ordered from somewhere else, I went to the KFC on Douglas who told me the food was picked up and delivered, it was not, i showed the manager the app and how it doesnt show that it was delivered, she still didnt believe me, again i showed her the app, i asked for my food and a refund and was told it was either or, which to me isnt good customer service. I will NEVER EVER go to this establishment again, i will go elsewhere. The manager needs to be taught how to be a good representative for customer service. People, don't go here, they are the worst of the worst. read more

Very rude people and liers . We ordered family buckets and we told them we don't mind waiting. After waiting 20 min they gave us old oily refried checken . When i went back they lied its fresh and just came out . I told them to throw it in the garbage . He took it and throw jn the garbage and close the window . This is the reason verg less people go there . read more

Cramped store, poorly run. There is no benefit to ordering ahead of time on the app. I still had to wait 30 minutes for my order!

KFC as been n a steady downline since the 1990s. They changed the gravy and the in 2010 decided to bake instead of fry . This generation or otherwise will never actually get to taste or understand flavour. What a disappointed 45 year old man I am. read more

Quality has gone down. Chicken not crisp and does not taste the same. Seems chicken sits under heat lamps and get soggy. read more

I ordered two 3 pieces of chicken w/fries and gravy, I paid by tapping my iPhone, they placed my order into a paper bag and I rode of on my scooter-upon arriving home, when I looked in the bag there was only one order three pieces of chicken fries and gravy! When I checked my phone I paid $10.71 so they only charged me for one order - which was OK because that's all they gave me. But I did ask for two orders! Needless to say I was not impressed, nor was my big sister-whom I was sharing with. So I am only giving them a three star, next time I go there I will be telling them about my last experience. read more

I sent in a mobile app order on a hot and sunny July Saturday. The app mobile phone orders are supposed to be faster and not 40+ minutes late. I went to this KFC store and I found a situation of complete disorganized chaos inside and outside the store. The store was severely lacking in necessary staffing numbers for such a busy day. The drive through window vehicles were piling up in the parking lot, the food delivery drivers were piling up inside along with the walk in customers. I got annoyed and had to ask the overwhelmed staff to check my orders at least 3 times. There was no pattern of first in first out. The front counter staff lost all control, kitchen staff had no sense of urgency. The more experienced front counter staff had to go into the kitchen to make the food. I had to take control of the situation of this complete shit show and prod the shift manager to print off and complete my small order on 7/6/2024. I left one of my friends cooking inside my parked car in their overcrowded parking lot. The experience resembled a stock market trading floor when the global economy crash before a depression would hit everyone. You are better off going to the other KFC inside the Mayfair Shopping Centre across the street. read more

The past 3 take outs from KFC on Douglas have been abysmal. Somehow, they are have forgotten 10 out of the 11 herbs and spices. It was blasé with mostly legs, wings and a few indescribable cut up pieces. Prices have gotten more expensive and the sides have gotten smaller and flavourless. Im hoping people avoid this dump and go to some better chicken places: Chicken 649, Lees Chicken; heck, even Popeye's chicken is WAY better. When I mentioned this to management, they dismissed it and blamed the delivery service (even though it was hot when it arrived). It's about time to boot out the colonel and let the real chicken stores flourish in our city. read more

ordered a 2 piece meal first the fries were not hot but they assured me they were freshly cooked? The thigh felt greasy so 20 napkins later the grease did not stop soaking the napkins. Tried to eat it chicken slimey no flavour except expired meat. I could not even finish it and started feeling sick to my stomache. I gave the second piece of chicken to a homeless man as I could not stand the thought of eating it. I was threatened not to complain in front of other customers. If you care about your health steer clear of this place. Its not tastey like it used to be. read more

I ordered a "chicken bowl" mashed potatoes, topped with gravy, popcorn chicken, corn and cheese. My mashed potatoes literally tasted like rat shxt!!! got my daughter to try, unsure of the taste and she agreed! NEVER EATING HERE AGAIN! Have never had this problem at any other location! *PUKE* after taste!!!!! read more

KFC - 3 bites!!! i had two and my daughter had one! - Chicken Wings Near Me - Victoria, British Columbia

The fries were very bad. They were dry, old and overcooked. The chicken was okay and not cold. Fries were a major disappointment tho. I would buy somewhere else. read more

Their chicken is not cooked. Near the bone it is red. Also what's with fatty chicken. never again

Fries were not bad. Chicken was moderately greasy. Many restaurants in thos chain will precook and drop it in the fryer. The order came fast so I would expect this one does that. I wish the franchise would do more inspections read more

Very rude service today from counter staff. I don't eat gravy so I wanted to change for cole slaw. The girl on the counter was very rude. She slammed the order on the counter and gave me a dirty look. I was very upset. read more

No gloves on the person touching our food. She went from the dish pit to Touching meat, to dealing with plant based product all with no gloves or washing in between. Meanwhile, almost every employee had there mask below there nose or off completely. When they Pull there masks up, they use there gloved hands, and do not change them. When I asked why the girl touching our food was the only one with no gloves on, the employee says, "oh ya, I guess she doesn't." Have we not been in a pandemic for the last 2 years? I feel like this is all common practice. read more

3 line ups; 1 - 10 minutes to order. 2 - 25 minutes to get boneless filet only . 3 - "Skip the Dishes" delivery drivers line up. Friday Saturday nights like this & Some people were waiting 45 minutes, I only order one thing. Food, ok...fries inconsistent,. Asking questions may not be answered truthfully. Eg, how long? read more

Not really a bad place, but it is in major need of some management. Some of the staff are really polite, others couldn't care less. The hours are bizarre - often I arrive and find notes on the door saying they couldn't get enough staff to open that day. And at least half the time when I go there they are out of something - usually white chicken parts. Better to go to the other franchises. read more

So disappointing. Chicken pieces were bland, overcooked, and lacked the crispy crunch I remember from childhood. Both the macaroni and potatoes sides were flavourless and tasted mainly of mayonnaise. Potatoes seemed a bit under cooked as well. Gravy and fries were at best a 2.5 out of 5. Usually we just suck it up and eat but this time I composted pretty much all of it. read more

If there was a lower -star it would receive it 2 and a half hours wait for dinner to arrive and 2 extra phone calls. The chicken was over done and barely warm we ate as we were starving. But over all bad food bad service will never order again and I want everyone to know don't take a chance it sucks. Also the manager blamed the call in center for not relaying our order and they charged us full price, I paid it I am stupid. Do not go to kfc in Victoria it is terrible. read more

Very good food they serve and it is value for the money. The staff are polite and very helpful when I asked for directions to a certain place. Good place to have your meal and is within walking distance to hotels read more

worst online ordering experience. I ordered at 19:40 and received at 9:30. Plus, they missed one burger and had no solution about it.

Recently under new management, apparently, but they still have trouble packing a simple order. BUYER BEWARE!!, open the packages to ensure you got what you ordered, before leaving the store or proceeding through the drive thru line, can't trust the order to be correct. Staff have been pleasant, but they couldn't care less after you leave, inexperienced or overwhelmed management perhaps. There are other KFC's in town. read more

Food is standard but don't bother with the delivery service. Placed an order online to arrive at 6:30 and the food didn't come (cold) until 720. I took out my hangriness on the delivery guy by not tipping but I'm sure it was a kitchen issue. I had called before the food arrived and it didn't seem like they actually didn't make the order by the delivery time read more

always fresh, delicious, great place to take the family! the washrooms always smell like chicken. very comforting place to relax and eat chicken!!! mmm read more

The only KFC that seems to deliver in Victoria, and it is hit or miss. When I spend 50 on chicken, I want better than soggy, rubbery chicken. The time before I ordered was fantastic .... but this time is seriously lacking. If you want it hot and fresh, go to another franchise. Do not order for delivery. read more

I've probably had KFC 200 times in my life. This was the worst food ever. Cold, tiny, tasteless, chewy pieces. To add insult to injury I missed that $1 more for the 4 piece box would have gotten me another piece of chicken and a side compared to the 3 piece meal - thanks for letting me know, apathetic counter millenial. read more

I just went to KFC yesterday and got an eight piece with fries bucket. I then proceeded after eating just three pieces to have the worst bout of food poisoning I've ever experienced. I had nothing else to eat BUT this so it was definitely KFC and I felt very healthy before eating it. I have since heard another couple get food poisoning after going to this same restaurant. I have no idea if they have any sanitary standards..it was awful! beware. If I could not put ANY stars...I would've. I've heard that others are okay...but that this particular one needs a health review. read more