I like doctor. But office management has changed drastically. Phone calls, text messages are never…read morereturned. Appointment was always cancelled and pushed far far in the future. Fortunately, I was called because of other patient's cancellation, and after the service is rendered, unfortunately, office manager informed me that office no longer accepts my dental insurance. This place could be very professional only if office management is completely overhauled.

I am a longtime patient of Dr. Phillips, 15+ years. I highly recommend him!!! He is truly an…read moreexpert, his consultation and work are extraordinary. His office staff is also wonderful, everyone is caring and friendly. I feel extremely confident in his care!!!

This office is a disaster. I was never given a good faith estimate. I will never have anything done…read moremedically ever again without an estimate in writing. I got an appointment quickly (which could signal a problem). I went in on a Friday with tremendous pain and had to figure out my insurance situation. At first I was told that I had 80/20 coverage but that it was not guaranteed. I called my insurance from the chair and there were problems. They told me I needed a root canal. Ok, fine. I returned on Monday prepared to pay over $1500 dollars to get healthy. After the most painful medical procedure I could imagine, in the middle of the procedure they were giving me more painkiller because my body was literally flopping like a fish from the pain, this guy then tells me that it is a two part procedure and that I need a crown and will have to pay another thousand or more dollars. When I said that's crazy, I thought I was getting a complete procedure, the receptionist says that I was TOLD everything in advance. ABSOLUTELY NOT TRUE!!!! When I complained the guy had the nerve to tell me he wouldn't continue to work with me because I'm argumentative. I stuck with it and said I never got ANYTHING on paper and obviously did not understand what I was told. THEN, he acknowledged that his receptionist sucks and should have given me a GOOD FAITH ESTIMATE on paper, and gave me a ten percent discount. What a joke. Now I have half a tooth and was told I am in danger of the whole tooth breaking into pieces if I bite on anything hard. I wish I had looked on Yelp first, I was just in so much pain and thought all dentists are probably pretty much the same. WRONG!! There were a few other red flags I could go into, but I need to get back online to find another dentist to get a crown. They don't even deserve a star, more like 100 levels below suck.

I have been going to this office when I was on by Dr. Henrie. He then sold it to Dr. Lee who I have…read morebeen very happy with. I am very happy that his same staff is present and I find his dentistry very above par. I generally have no pain and I have a lot of support.

Used to be great when it was doctor Barry's office but new staff and doctors are causing our family…read moreto leave. my daughter was miss diagnosed and my wife was misled on the severity of my daughter's issues. We should have been referred to a pediatrician dentist from the start and by the time we did get the referral they couldn't even do that correctly. what could have been resolved early on has since turned into a medical procedure costing us double what it should have. shame to see such a decline but with such a rude front counter and doctors that seem more about selling you stuff than your actual oral health it's time to move on. 1 out of 5 stars! Would not recommend!!

On May 28, 2025, I had a 9:00 AM cleaning appointment and was caught in a major freeway accident…read moreinvolving eight cars, causing significant traffic delays. I called 10 minutes before my appointment to inform the office I'd be slightly late but was on my way. After driving an hour, I arrived just 15 minutes late, only to be told I had to reschedule for another day. I understand offices have schedules, but the lack of flexibility was frustrating, especially since I notified them in advance about an uncontrollable situation. I'm disappointed by the lack of consideration after my effort to make it there. I hope the office reconsiders its policy for such circumstances in the future.

Dr. Cheneweth is great, sadly her office manager is not. I won't go back to avoid having to deal…read morewith rude incompetence.

I came here, as the reviews were great. I was able to snag a morning appointment as a first timer,…read moreand at the first visit the dental hygienist did a thorough job. She explained every step, which none of my other dental experiences have done. They even gave me some lip balm, which was a nice touch. I had a pain in my molar, which the dentist came and looked at my xrays and listened to my details of my pain. I switched to Sensodyne toothpaste, and the pain isn't bothering me any longer. Everyone there is really nice, and my husband will be joining soon.

2 moths to get an urgent appointment? Had to change my provider, to try to get help for my many…read morehealth concerns. The Licensed Nurse Practitioner that I was assigned to at this clinic was very friendly on our first visit. The following visits she became increasingly more abrupt, rude and rushed. I don't need abrupt, rude and rushed, I need healthcare (with emphasis on CARE). If you are that burned out, maybe consider doing something else as a profession. All in all, I was able to get what I needed, but not without doing a great deal of self advocacy which is extremely hard for someone like me with emotional and mental trauma and physical disabilities. It is very hard to leave a doctors appointment you have waited for, for over a month, feeling dismissed and misunderstood, only to have to make multiple follow up calls to the nurse to get things taken care of. Fortunately I have an excellent mental healthcare team not affiliated with hillside, that helped me stay on top of things so I can get the care I needed. Today my wife came home from a visit with the same nurse practitioner and she was crying. She had been fat shamed. This is unacceptable! I am encouraging her to reach out and report this incident.

I would love to say all my experiences have been good with MCHC on Laws Ave but unfortunately I…read morecan't. Today I had the displeasure of speaking to Natasha. When I called to speak about my wifes medication I was immediately met with a "yes, I have the information but I can't say anything to you without an ROI." I personally know there is an ROI on file because my wife and I filled them out on the same day last year and turned them in. Needless to say I had a little bit of an attitude about the situation considering I had called the previous day and recieved all the information I needed. Todays call was a follow-up. My wife suffers from a malady of health issues, one of those being early onset dimentia so she tends to forget things easily. I am her care giver and try to stay on top of her medications on a daily basis and situations such as this are not needed! I was advised by Natasha that I would have to call my wife and have her call the office and she would give her the information needed. After doing so Natasha called me and then I was able to get the information. Afterwards, I apologized for my "rudeness" and basically told, that my speech was out of line and that I shouldn't be frustrated. I'm sorry that she can't do her job and wears her feelings on her sleeve but when you are talking about someone you provide care for and are brushed aside with "i can't give you that information", YES I AM GOING TO GET FRUSTRATED! Her care and understanding was NON EXISTENT and I personally feel that she should not be there as an employee! I have never been treated this way by any of the staff. LYDIA has always taken care of my needs in regards to my wifes meds, appt's, etc. She is caring and goes above and beyond! Hopefully this review DOES NOT fall on deaf ears. Apparently I can't leave a ZERO on the stars or I WOULD!

Fantastic dentist! Dr. Ashiku treats not only the teeth, but considers the patient as a whole and…read moreis a very empathic and skilled dentist. Both my wife and I have had to have extensive dental work, and we have, throughout our lives, experienced many different dentists. I do not hesitate to say that Dr. Elizabeth Ashiku is at the top of our lists both in terms of perfectionism/capability AND personality/chairside manner.

I live in Berkeley but had until recently only been unable to find a good dentist there and have…read moreinstead been seeing Dr. Elizabeth Ashiku whenever I can travel to Ukiah to see her. She is a really great, extremely reliable dentist (wonderful, hyper detail oriented, ultra ultra conscientious--and friendly and kind). Recently Dr Elizabether Ashiku did me a great service. She saved my tooth when a negligent exam from a Berkeley dentist (holly wieber) caused me to almost lose that tooth. I could tell something was off when I saw doctor weiber and so I went to get a 2nd opinion from Dr Ashiku because she's so flawlessly reliable. I sat in the dental chair for a visit that stretched to three hours as Dr Ashiku valiantly tried to clean up the mess dr wieber had left behind. She kept saying "I think we can save the tooth," and "You may have to have a root canal; lets see what we can do." She did save my tooth and after a vitality test my tooth is still okay, three months after the initial crisis. Dr Ashiku is extremely alert, informed, and conscientious. Also she makes me feel genuinely valued and liked. It's often been quite inconvenient for me to have to schedule dental appointments in Ukiah though I live in Berkeley, but I think that so long as I can travel to Ukiah, I will continue to see Dr Ashiku, even if a new dentist I found in Berk turns out to be pretty good. Dr Ashiku is about as fastidiously reliable a dentist as you will ever find. My husband recommended her to me and she's been taking excellent care of our teeth for years. If keeping your teeth is a priority for you, go see Dr Elizabeth Ashiku.

Many years of excellent service and staff. Looking forward to my next visit with Dr. Ortega…read more Thank you From Judy Minor

Was having increasing pain, called around and this was the only office that could fit me in. Did…read morenot see Dr. Ortega, but did see new DDS Dr. Kang. Dr. Kang was excellent. Diagnosed the problem that previous DDS missed/dismissed (and also could attend to for 2 weeks). Tech and treatment process was basically painless. I was educated about the issue, treatment options, prevention, and long term outlook. I think this office is trustworthy. competent, and is highly recommended.

"Suave Como La Mantequilla" He's got a great touch…read moremeaning,'No pain!' Plus he's very patient and politely explained everything very clearly! Also his assistant and office staff carried the same demeanor!

Amazing service, great man too! He's very nice and he also will make sure you won't feel a thing…read morewhen he's working on you. He also had great manners and is very respectful too.