I like doctor. But office management has changed drastically. Phone calls, text messages are never returned. Appointment was always cancelled and pushed far far in the future. Fortunately, I was called because of other patient's cancellation, and after the service is rendered, unfortunately, office manager informed me that office no longer accepts my dental insurance. This place could be very professional only if office management is completely overhauled. read more

I am a longtime patient of Dr. Phillips, 15+ years. I highly recommend him!!! He is truly an expert, his consultation and work are extraordinary. His office staff is also wonderful, everyone is caring and friendly. I feel extremely confident in his care!!! read more

This dental office has provided terrible service, do not recommend. I began as a new patient recently. I made my first appointment end of August, I'm having tooth pain. I saw the dentist. During my exam he sighed a lot and seemed very overwhelmed and irritated with my exam. He even slammed is chair into my head when I was laying in the exam chair and didn't acknowledge it. Then I went to make a follow up appointment to have my crowns replaced and they booked me out until December and sent me an invoice with a treatment plan. In the meantime I attempted to reach out through phone and text several times regarding the crowns. We discussed gold not the porcelain that was on my treatment plan. No return calls or texts. Once I got someone on the phone to discuss the lady was new and didn't know what she was doing and said she would refer to a colleague and call me back. She never called. More recently my crown came off and I believe there's an infection which was a concern discussed at my original appointment. I called and texted expressing my emergent situation. I finally got someone on the phone to be told that I'd need to have another exam and more X-rays because it's been over a certain amount of time. Imagine my frustration when they couldn't get me in until December. Why would they push me out that far just to have to start over and waste my time away from work and more money spent?!?!? The new lady was argumentative instead of apologetic. I finally got an appointment after arguing with the lady just to get a text that they cancelled all my appointments and I will need to find care elsewhere. This office claims to give great care but i did not receive great care. What a terrible experience. I did not deserve this type of treatment especially when the office staff created the issue. read more

It's not a good idea to write a review in the heat of anger. Yes, I was mad that my 6 month hygiene appointment was abruptly rescheduled to a 9 month appointment. Yes, I find that inexcusable. However, in fairness, Dr Phillips does fine work. read more

My 94-year old mother has a lot of dental issues, and a visit to the dentist is quite taxing for her. Dr. Phillips has been a great find: very caring and capable. He determined that she didn't need the expensive and invasive treatments another dentist had recommended. When she was feeling too poorly to come in for an appointment, he even offered to come to her home! He is a dedicated professional and clearly has a soft spot for his elderly patients. read more

Dr Phillips is a nut. He comes into my workplace and is very difficult. He tries way too hard to find the best deal and see if we can price match with another store and he always asking us to take certain things off his transaction after scanning everything and he is just a very difficult person. It takes a half hour to put up with his BS on the register. Yeah you as a dentist have that high educational condescending attitude towards us sales associate thinking you're better than us and have to be difficult with us making us feel dumb. I would never be his patient. read more

I have no dental insurance at the moment and the state won't cover me for reasons that are beyond my control. After hearing my situation, this amazing dentist, took me in free of charge for a consultation and offered to do all of the labor for my dental work for free. All that I have to pay for are the supplies needed. I am in need of extensive dental work that would cost me thousands of dollars if i were to pay cash for the full cost. Sadly, I'm homeless and haven't yet had the money to pay for the supplies and he has even taken me in twice More since the initial visit because i had infections in my mouth that couldn't be helped without antibiotics. The pain was so bad that i couldn't stop crying. He's been my savior and i don't know what i would have done without him. There's a special place in heaven for people like him! Thank you so much for being my saving grace! Sincerely, Christina Chuplis Yakimo read more

I have two dogs of my own and love animals. That being said, a dentist office is not the place to have a kennel. This office reeked of animal odors. It was so bad I almost left the moment I arrived. But, it was the only practice on Delta Dentals plan so I gave them a try. I will NEVER go there again. It was the most disgusting dental experience of my life. Stay far away!!!~ read more

Dr. Phillilps is very different, he is gruff to staff, talks fast ,like a salesman, does have dogs in the office, that does not bother me. They are tiny Yorkies and so cute. I have known the receptionists for many many years. They are kind and sweet and very helpful. They hygienists do a good job for teeth cleaning. They are kind and patient with my disabled son, who (by the way) now loves them. Dr. Phillips is not from Ukiah, CA and does not have the Ukiah culture ways which are a lot more relaxed and kind. But, he is a good dentist. read more

I will never go back to Richard Phillips again! He's a con artist. He's Office is very dirty and I don't think any instruments were stealized! I'm reporting him to my insurance company for charging my insurance company for work he didn't do! No stars! read more

If I could give this place minus stars I would. This guy is a rude unprofessional person who preys on the weak. Talks like a used car salesman and should not be trusted with anything let alone your teeth. He is messy and rude to his staff. Worst dentist in the area. read more

I have been a patient of Doc Phillips for several years, He and his staff have always been great, and most recently, after two nights without a wink of sleep due to the pain I had, he came to his office on a Saturday to help me, the tooth was removed and less than a week later, I have no pain and am able to eat most anything I would normally eat, such a relief. He also advised me about insurance I could get to help with the costs, I have been very happy with the service and attention I've recieved from Dr Phillips! read more

My husband and I both see him. We have been very pleased with the professional atmosphere and the lovely music they play in the background.

Dr. Phillips is a genuine, caring dentist. He is a master of all types of dentistry. I highly recommend his services for whatever your dentistry needs. He truly a professional and kind person! read more

I'm a 60 year old complainer not easy to please. But I am happily heading into my ninth year with Doctor Phillips as my only dentist. Letting someone work on your mouth is a serious thing. Dr. Phillips is a talented and seasoned dentist who has really embraced his chosen profession with enthusiasm and a distinctly positive attitude. His skill level is top tier yet he is warm and caring rather than lofty and cold. Dr. Phillips places no limits on his communication with you and doesn't hesitate to discuss costs and options. This makes difficult decisions so much less stressful. Dr. Phillips will patiently explain everything so you never need to feel shadowy. I don't even live in Ukiah and I gladly drive 40 minutes to get top level care for less cost. For me: FIVE STAR. read more

My husband and I both go to Dr. Phillips and I would commute long distances to continue working with him if that were necessary. From the way too many times I have needed dental care, I have never seen the office "filthy." On the contrary, it has always struck me as tidy, warm and welcoming. Dr. P himself is extremely knowledgeable about dentistry and stays up to the minute regarding standard of care. I feel deeply grateful for all he and his staff have done for both me and my husband, who, for better or worse, both have aging teeth. read more

I hadn't been to the dentist in a few years and needed my wisdom teeth taken out so I decided it was time to make an appointment. Unfortunately, my insurance only covered a couple of dentists in town. I decided to go to Dr. Phillips. Big mistake. I made an appointment for an exam and a cleaning. I got to the dentist office early. I had made my appointment for 3:30, but waited for over an hour to finally see anyone. The office staff was very unprofessional as well. Now, I'm a huge fan of dogs and dogs in the workplace, this place had two yorkies and a Chihuahua that were very aggressive. They were kept behind a child fence with the receptionists, but it is very hard talking and trying to give insurance information when the dogs were growling and fighting with each other. After waiting, I finally saw the hygienist. She was very nice and very professional, the only one deserving of the one star (instead of zero). The equipment there looked a little outdated. The hygienist also mentioned that Dr. Phillips only uses the silver fillings "because they're better". Everything I've looked up and other dentists I've talked to said the only difference is that they're cheaper. During my cleaning, the hygienist informed me that they'd not be able to do my exam because they'd run out of time and I'd have to make another appointment. Wasn't happy about that, but not much I could do. They said that the reason they were behind was because another patient had an emergency. That's understandable. What I don't understand is when my boyfriend went in for a cleaning on a separate day he also waited almost an hour after his appointment time. Not once during either of our visits did Dr. Phillips introduce himself, something that most dentists do for new patients. I scheduled an appointment for my exam, which would have been about a month after my cleaning. About two weeks later, I get a call saying Dr. Phillips won't be there so I'd have to reschedule. Why make an appointment if you know you're not going to be there? I cannot recommend Dr. Phillips to anyone who cares about professionalism, up to date equipment, or decently timed schedules. Too bad the hygienist doesn't have her own practice, because she's the nicest thing about that place. read more

This guy is the most rudest ,unproffesional ######. Very impatient, speaks rudely to staff, equipment is dirty. Unfortunately I had a tooth ache had no ins. So I found a plan on line and he was the only one on it so I went to him. I ended up needing a root canal and a crown. He did the root canal but said I had to go to an orthodontist to space my teeth so he could do the crown. He only uses the silver mercury, he doesn't, even have the porcelain. During my procedure he must of seen about two other pt's. He was so messy I must of swallowed so much crap, old filling flying all over the place, dropping tools,rudely talking to his assistant go get another one this is no good,she and staff very kind but he is manic. I certainly will never go there again, nor will I recommend him. I truly do not know how he is in business. I give him one star for his kind staff. read more

I have been going to Dr. Phillips for several years now. I am over sixty and have been to many many dentists throughout my life. He is one of a few (the others have retired) who is truly concerned about my teeth. I have a mouth full of old fillings and many crowns. He is systematically repairing old fillings and making new crowns where necessary. Dr. Phillips does excellent work, uses many different types of filling materials, and always recommends the best. If you can afford a little more, he gets his crowns made at a lab where they do superb work. His goal is to fix a tooth so it will last the rest of your life. He is very knowledgeable about dental methods and uses the latest methods where appropriate. Although I have never needed it he, uses laser for certain techniques. His exams are very thorough and he uses the data to treat your entire mouth, teeth, gums, and hygiene. Contrary to the other review, he is not rude to his staff. He is a bit eccentric, sometimes gruff, but very particular about getting the job done right. He has always been careful to make sure my mouth is fully numb before working on it. His office is clean, he and his assistants use the necessary gloves, face masks, plastic covers, etc. Be prepared to wait, he is not often punctual for appointments, especially in the afternoon. But if you stick with him, he will take concerned care of your mouth, do excellent work, and at reasonable rates. read more