Not sure we have ever had a more pleasant and flawless experience buying not only one but two cars from this dealership and Oggie and Gus and Elwin. Professional, friendly and accommodating. We got a great deal, so much so that we actually drove 100miles round trip. A huge fan read more

Sales were fine. Service??? Total crooks. I went in for an oil change on my less than one year old soul. They said I needed new brakes and a number of other things. I thought the price was a little high so I took it to my local mechanic. The brakes were like brand new and the other issues were BS also I reported them to the main key at headquarters, but it turns out they are privately owned by Desimone. They also have a scam going where if you fill out the customer review as a perfect score, they will give you a free oil change. Great to get a free oil change, but their service is actually terrible. I imagine if they get a total perfect score, they receive some sort of discount on their inventory. read more

went to Kia on the Blvd because my transmission is slipping, and I've only had my car a little over a year. This car is still under warranty, which makes this situation even more ridiculous. When I dropped my car off, a service advisor named Von told me I would receive a text message and just needed to reply "YES" so they could look at my car. She specifically told me not to worry about the $240 charge because my vehicle was covered under warranty. After they "looked" at my car, they claimed nothing was wrong -- which is completely false. When my car is in Drive, it rolls backward, and while driving it will rev up and not shift. These are obvious transmission issues, not imagined problems. When I went to pick up my car, I was suddenly hit with a $264 charge and told it was because "nothing was wrong with the vehicle." So not only did they dismiss a serious issue, they went back on what they told me, ignored the warranty, and charged me anyway. This is deceptive, unprofessional, and unacceptable. The sales team is great, but once you're stuck dealing with the service department, you quickly realize they don't stand behind their vehicles or their word. Terrible policies, no accountability, and zero concern for customer safety. I regret bringing my car here and would never trust this service department again. read more

Terrible costumer service. Very disrespectful slow and rude. Never going back to this place again!

Horrible experience with sales, we were first helped by a women, no issues with her, we saw the car, we liked it, we talked numbers, made a deal, EVEN GAVE THEM THE 5k DOWN PAYMENT, she tells us tomorrow the car will be ready for pick up, we said sounds great, and then out comes Anndytalking about the sale saying that he did not know when the car would be ready for pick up maybe in three days maybe a week and CHANGING numbers on us, after we had already made a deal! He was trying to confuse us, not explaining the information to its full extent being extremely rude and dismissive while he was trying to charge us even more than the original price of the car, again all this after we had already made a deal SIGNED DOCUMENTS, and PAYED THE DOWN PAYMENT! He was absolutely trying to take advantage of us specifically advantage of my Mother who was buying the car, she was so excited as this was going to be her first new car but after arguing with Anndy we were so stressed out and she honestly did not even want any car anymore even less that Kia now after he is trying to charge wayyyyyyy more than agreed upon so we asked for the down payment back and told them there is no deal under those conditions to which he says NO. Now he is saying he is not going to give us our money back and to come back the next day to get it back from his boss in a check, that was absolutely ridiculous we just handed him the money and now it has to be a whole thing for which I would have had to miss a day of work, thankfully we agreed on meeting up again at 6pm the next day after work, he also did not give me back any of those signed documents so that I could destroy them and said that he would, but clearly Anndy is not to be trusted, please don't even go into this KIA and definitely don't buy from them they will try to disorient you, be absolutely rude to you and change up the deal last minute to for their benefit, my mother was left in tears at the experience that was originally supposed to be a happy moment. read more

If I could have given it a minus 1, I would have. I assisted someone in getting their car to this locations service department. Their car was towed there. The person didn't call until a few days later because they had not heard anything from the service department and was told that since the car was towed in, it did get looked at yet. The person proceeded to ask for information that was already communicated to the service person they spoke with when they made an appointment to have it dropped off. That makes no sense, but ok. They finally responded with the amount for diagnostic check and the repair amount. They allow financing if you can't pay the balance at once. The day for pickup was horrible! They are doing renovation, so areas were blocked off, and there weren't any signs to direct you. When we found the service entrance, the note on doors wasn't clear for where to go for pickup. The woman in the service wait area was kind enough to show us where to go. The area is old and dated, and the carpet was awful. They had so many doors with no signage..... I guess the renovation was needed. Once we found the pickup area, we paid and then went to find the car. The cashiers did not guide us. They just gave the keys and sent us on our way. When we got outside, we noticed that the rear tire was low and wondered why they did not see that and put air in the tire? We ask the gentleman who was washing cars could he put air in the tire, and he did. We saw cars being washed, and we asked why the car did not get washed. He was told that only cars that are 2019 and newer get a car wash. Immediately after leaving the service department, the brake light came on. When we called back today, we were told that the repair had nothing to do with the brake light being on and that it most likely happened during towing. If that's the case, then the brake light would have been on when the car was dropped off, so why didn't their 20+ point diagnostics pick the brake light issue up? The cost for that was around $268! We also asked the manager about the 2019 or newer car wash policy and was told that it's a part of the warranty and that if he wanted a car wash, it would cost $45. Really? By the way, this policy isn't posted. The manager kept making mention of year of car and mileage which we felt was not necessary because Kia was paid to get a job done and we felt the year and mileage of the car should not be the focus but getting the car back to running condition. That's what the 162+/hr labor charge is for. We just felt like it was because his car wasn't a newer low mileage car, it couldn't get the proper attention. There was some back and forth about why the car wash policy wasn't listed and the woman at the desk said if he didn't like what was being said or done that he could take his car and leave. So unprofessional. Overall, the service wasn't good, and a return will never happen. Note, if you have a car that's older than 2019 with a lot of miles, Kia on the Blvd won't take care of your vehicle but will charge you 2024 prices. read more

Kia on the Boulevard - Car Dealers Near Me - Philadelphia, Pennsylvania

Do not buy a Kia, especially from this dealership. MY EV6 stopped charging and I took it to them. Needs a new ICCU which is a critical EV component and covered under the 10 year, 100,000 mile EV warranty. They keep denying to cover it and have been very rude every time i talk to them. The last two weeks have been a complete nightmare largely due to how horrible this dealership is. read more

I had quite an experience with the dealership from Kia on the Boulevard. My forward system/adaptive cruise control sensors and system was not working. Took it to the Kia on the Boulevard dealearship to fix it. They fix it same day (under warranty) took the vehicle home, within 24 hours next day all the dashboard was lit up like Christmas tree (due to improper calibration of the new system installed). I managed to drive it back to dealership same day, they said that I'll have to leave the car with them over the weekend, because they don't have the mechanics to look at it right now . I said ok, can i have a vehicle loaned to me while you have my vehicle in the dealership, they replied no vehicles available, you can rent one will reimburse you. I had a vehicle rented for 4 days, racked $400 in rental fees. The service manager told me to email him the enterprise bill and that i would receive a refund from Kia within 3 weeks. No refund, broken words and promises. When I wrote an email after 9 weeks to the service manager, he told me that Kia is giving us a hard time and won't pay the rental fees. This dealership is not honest, use caution working with them. read more

Didn't buy the Kia here but I took it for service. The engine needs replacing at 82k miles. When I bought it in it was still running. Now it barely moves & check engine blinking it wasn't before. Kia is the worse car to buy. They are known for engine failure and have a class action lawsuit. They tell you lifetime warranty but they'll make every excuse not to honor it. Not only that you will pay very high insurance because they are known to be stolen a lot. Kia should be put out of business. Stay away. read more

If I could give negative stars I would. I found a vehicle for sale online. I contacted and spoke with a sales person who told me the vehicle was not currently on the lot but would be there soon. I sent a couple of follow up emails to check the status of the vehicle. I was told that it would be another two or three days until the vehicle returned to the lot. That was on Monday, I looked online today (Thursday) and it is no longer listed for sale. Spoke to the sales manager who told me it was sold on Tuesday. After remaining in contact for a week with the sales person and being told it would not be back for two or three days and that he would stay on top of it and notify me as soon as it arrives, sold it out from under me without even telling me. Completely unprofessional and disgraceful. DO NOT use this dealership, they will lie to your face and screw you over. read more

This is my 3rd car with Kia, turned in my 2023 Kia seltos for a 2025 Kia seltos. Tesla my salesman was great during the process & it wasn't his fault. Turns out Kia never paid off my car loan & it made my credit score go down by 80 points for missed payments. No real reason why it was never paid off for almost 2 months. Basically was told I'll receive a letter I have to submit to the credit bureau. Never received it. Def not satisfied. read more

Terrible business The lady at desk will offer free oil changes for good reviews I bought a brand new Kia and the engine went within 20,000 miles Never buy any new cars waste of money and def don't buy a Kia if you do read more

Purchased a car 2 years ago from this dealer new, under warranty and engine breaks. My car has been at the deal for 4 WEEKS and no engine has been ordered. Service department rarely answers the phone. DONT BUY A KIA. read more

Red flag after red flag. Service area was packed full of waiting customers. Every seat was full of disgruntled Kia owners. I got looks of "don't buy here man" and "walk away" "Don't make the same mistake I made" Our saleman went to "look for keys" ... we hang around a bit and check out a couple vehicles, we see him 10min later lounging and laughing it up on the cellphone. Lastly, the 9 thousand dollar mark up due to Covid and the current chip shortage is laughable. 52 Thousand for a Kia ... Lmao. GTFO On top of everything else, the showroom was filthy. Bye Sucker. Screw this place. read more

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Kia on the Boulvard is my forever dealershipper!!! Jesus and Andy made Hubby, I and the kids dreams come true with a brand new suv, Andy went over and beyond to help us when it came to the ignorant man name Transunion credit! God bless you and you manager Mr. Andy!!! Please tell him I am so grateful he hired you, when he did!!! Sincerely, The Myers Family read more

I would give this dealership a 0 if I could. I brought my car in to have the high beams repaired since they weren't working and since it was a recall I had to bring it to a Kia dealership. They said they had to order a part so I brought my car home, waited over a month with no update, had to call them and they said the part had been there for a while. I brought my car in to have the part put in and I asked them to also check the car out since the check engine light had come on and I also wanted an oil change. The car was there for 8 hours and they called me to come get it and told me they had ordered the wrong part AND had also not done the oil change or done the repairs necessary for the check engine light to go off. After another few weeks the correct part comes in and they put that in with no problem and diagnose the check engine light and they have to order a new part for that. I wait 4 months with no word. I finally call them, they never actually ordered the part so they did, I waited another month to have it come in. I finally just brought my car in to have the part put in and when I got in my car there was a huge scratch on the underside of my steering wheel that wasn't there when I pulled in. I brought it to their attention, they said they didn't do it and completely blew me off. DON'T GO HERE IF YOU DON'T ABSOLUTELY HAVE TO!!!! read more

was here for over 5 hours for diagnostics so be prepared to wait. there was also fecal matter in the bathroom trash, no paper towels, and a vending machine that traps snacks with no refunds or solutions read more

Oggie helped me more then words can say. Was having one worse days of my life for many reasons all dealership related. Through the great and bad he has been there for me many times over the last 14 month's. And I sincerely appreciate him so much. He showed me he truly cares. He dropped everything he was doing last night to be there for me! I've purchased 4 cars at this dealership since they opened! read more

I had my 2015 service June 2021 the charges were over $1000.00 Driving home I notice a loud noise when applying my brakes. Drove back to Kia service was closed for the day. They said Service Manager Josh Torres was to call me back the next day. No call back, I call backed the next day of course he was not available left message. No call back! Call backed a 3rd time and still not available left 3rd message no call Back! Emailed no response! Had to take my car to another service center where they told me the roter they put on were not cut properly. Needed to get new roter and spend another 300.00! Still no reply from Mr Torres!! Well you lost our business and will never got to your service center again. RUDE!!!! Just would of liked a call back or response!!! This desevers no STAR REWARD but I had to give one to post this message read more

I was mislead over the phone and enticed to come in and negotiate a trade in and the purchase of a new vehicle. I wasted my time driving there to find out that they weren't really interested in negotiating. Purchased a new car at Raceway Kia a more transparent dealership. Don't waste your time with Boulevard. read more

If zero stars was an option that would be my choice. I received multiple letters in the mail announcing a recall on my vehicle and scheduled an appointment at 11am. I was prompt and on time, and upon dropping my vehicle off I was told it would be 2 hours for it to be serviced. After waiting approximately 2 hours, at 12:40 pm I received a text stating they had just assigned a technician to my car. I immediately asked what the hold up was, to which the man at the front desk said "we lost wifi for 20 minutes". 20 minutes?!?! I have been sitting here for close to 2 hours. Then he asked if I wanted to reschedule!!! Absolutely not! read more

Just got a used car here...disappointed in customer service-- clearly interested in sales more than customer relations. Going to pay out of pocket for another dealership to fix detailing services that were overlooked. read more

Our car was stolen at the end of July and was found. Kia received our about Aug 3rd. We haven't received our car yet. We call they tell us there waiting for parts. No eta. Almost a month ago they said they was waiting for one part which will arrive a Thursday and should get it back that Saturday. Still no car and no eta. I will never get a Kia again. They will not accommodate for their delays and the easy access to steal your car. read more

Kia has had so many recalls on their vehicles it's ridiculous! They sent me a recall notice for a fire hazard, and reccomended I make a service appointment. However, the process of making an appointment was slow and uneventful because I was on the phone and computer for over an hour!!!!! read more

Kia on the blvd, has no some of the best customer service I've had. One of the associates Chris Rod, he was a great help. Although I pre ordered a car, he worked to get me the best deal I could've got. read more

Took my car there on a Monday to get a recall taken care of and to have the sunroof looked at and the liner of my wheel well attached. i parked my car and it didnt move for 3 days. it was in the same spot where i parked it in the same position. They didnt touch it and it took 3 days to get me a estimate from their parts department which is acrooss the hall. And they charged me for a diagnostic 120. and didint do a thing. the receipt didnt have the recall that they supposedly did listed on it. the kicker is he said a part was missing so they couldnt mount the lining. well you have a parts department and if you looked it was on the lining in the backseat. i spent 240 on a rental for smoke to be blown up my ass. read more

Please take your car elsewhere to get it fixed. They will overcharge you the service and leave you with another problem. I made the mistake of trusting them because I thought they're a part of Kia and knows Kia cars the best but they indeed do not! I took my car to get my airbags fixed and my car won't turn on the very next day. Mind you, they made me pay for the parts even before an appointment was made for my car to be fixed and then proceed to not even call me back with an appointment until I called them and told me that the person who was supposed to order my parts never ordered it and that person is no longer with them. Bullshit! I see that very person that "ordered" my part still working there. They're all a bunch of liars and hustlers! Never trust your car in their care! Run away fast! read more

I purchased a new 2023 Telluride and it was marked up 10K over the Blue Book price. I do not recommend this dealership.

Please DO NOT buy a car or get your car serviced from this Kia dealership. No one answers calls unless it's sale related and the people who work in the service department have bad attitudes. Just a bunch of scammers. read more

My Vehicle was stolen on their property while l was waiting for an oil changed manager and everyone gave me they behind to kiss! Nothing was done l was told the cameras are not working!! Why do l have select a star is beyond me! read more

i found the experience at Kia on boulevard service to be great, Charlie services attended send me a text to keep me up dated with everything that was being done from start to finish thought that was great. read more

Came here in November after work one night and was not approached by anyone! We got out of our car, walked around for a good 20 minutes and nothing. :-( A few other cars pulled up after us and was approached right away. What happened? I'm not sure if it was bc I didn't make an appointment, but when I've purchased cars elsewhere before, it was always by us just going there. Anyway, for the time we walked around the lot, we couldn't find exactly what we were looking for. We wanted a sorrento with no navigation, but with a screen, cloth seats, and some others. The only ones we were able to find were fully loaded kias. I didn't need all that stuff they had offered. I didn't need the fancy rims or such. Just simple. I did end up purchasing elsewhere. I don't think I will be back. I'm sure they had other vehicles on the lot, but I'll never know bc no one helped me read more

Bought a brand new car in January. Brake light didn't work so they told me come back and get the bulb replaced the next day. Went back and replacing the bulb didn't work. Take it back again, "oh, a wire was loose,it's good now." It wasn't. Take it back again. We ordered a new harness, it's good now. It wasn't. Take it back again in February, oh, we're ordering more parts and we'll let you know when it's done. After many calls and months and lots of frustration and yelling at people, they agree to give me a new car since the original still isn't fixed(it's now July). Then they screw up the trade and I'm getting calls from their financing saying I still need to pay the loan on the car I no longer own. And when I went to get it corrected I was told "if you're worried about your credit rating, just pay it." Stay away from this dealership! read more

My wife and I went to multiple places on 11/23 and this place was by far the WORST. Beyond slow service, the sales person would never tell us the price of the car and none of the cars except in their showroom has prices on it. The car they were trying to sell us clearly had issues and the salesman tried to blatantly LIE to us by telling us the patch on the car was to prevent dings and dents but if that was the case the other side would have the same patch there. Needless to say we walked away and when we decided to do so the rep said to us, I wouldn't buy this car but I could get you into one I would. Nice try buddy read more

Well deserved 5 stars! Thanks to the General Manager, Kodye Everton, I was able to stay home up until it was time to sign the papers for my new car! Super friendly, made sure to stay in communication with me during the whole process. Most dealers will call you then leave ya waiting an eternity for them to get back to you. I was in and out of the dealership within 15 minutes of picking up my "new" used Forte. Not only that, Kodye stuck with me even though my situation was tricky and made sure I found a reliable, AFFORDABLE car. THANK YOU KIA ON THE BLVD! read more

I went in for a recall repair on my Sportage. Phone contact with Service went very well, they robo-called the day before to remind me, which I appreciated. Service department was very fast for check-in, I had them throw in an oil change while I was there. I was told it would take roughly an hour. The waiting area is in the showroom, a tv is on for waiting customers. A radio was also on, causing a bit of a conflict, but otherwise, no problem. At almost exactly one hour, the service department guy brought my keys, and paperwork to the cashier in the showroom. I was on my way 65 minutes after I arrived. VERY efficient, friendly, clean, reasonable price. I'll be going back. read more

I have a 2017 Kia Sportage AWD. Early February 2020 the engine light came on and I made an appointment for February 7th to take my car to Kia on the Boulevard. When I called to make the appointment I was told that it should take around 2-3 hours but during the first 30 minutes while I was there I was told that it would take longer because it was determined that I had a defective part associated with the transmission/engine so the time would be longer. I accepted that and it was under warranty, I just wanted my car fixed so 8 hours later I waited and finally my car was fixed. Exactly, two weeks later again my engine light came on, I called Kia on the Boulevard of this and informed the service assistant (Katina) that I would need a loaner because I can not sit and wait another 8 or 9 hours again and miss another day of work. I was told by Katina that they didn't have any loaners and she informed me that she would call me back. Two days later I haven't received a call back from Katina or anyone from Kia on the Boulevard. I decided to call again to make the appointment and when I brought my car to Kia on the Boulevard I inquired about a loaner again, to no avail! I sat again from 9:30am-3:30pm and finally Katina informing me that the mechanic ran into a problem and had to call the manufacturer for assistance. Next, I assumed was the manager came to me and asked if I was informed of what happened, I said yes I was and he then said, we're gonna hold the car until we can figure out what is the problem so for the time being we're gonna give you a loaner. (Interesting) As he proceeded to get the paperwork together he said that it's not a rental, I will not be charged but if I receive any tickets I would be responsible for it. I was exhausted and just wanted to go home but the following day I noticed something, ok, one thing the manager failed to inform me was he gave me a loaner with EXPIRED stickers on it 10/2019! It amazes me that a car dealership with hundreds of vehicles on the lot and I was given a loaner with expired stickers and was told if I received any tickets it was on me! (poor service practices) When my car was ready for pickup I was informed that it was the same part that some how got detached (interesting ) I just want to say that I hope that this is not a common customer service practice that is portrayed to customers when they request a rental/loaner or have a question. If so, it is very, very poor customer service. I thought that this dealership would want to give the absolute best service to all customers like their television and radio commercials projects! I don't live in the area, I work & live quite a distance away and I was told by a reliable source that this dealership is top notch, I hate to disappoint my source but from what I experienced that day was far from top notch! I'm giving two stars because eventually my car was fixed but to go through what I did I should give one star! read more

Kia on the Boulevard - Car Dealers Near Me - Philadelphia, Pennsylvania

This dealership is awful! Our daughter was in the market for a new car and this place advertised a car for one price and then when she was ready to purchase , they raised it by $7000 higher. They were rude and insulting when we questioned the huge difference. Luckily we found another dealership that was great to deal with!! Avoid this dealership! read more

Stay away from this dealership! I am a Kia customer owning a couple of their products. Was looking to purchase a new car. In all my years of buying cars I have never been at a dealership that is next level rude and unprofessional in concert with offering the worse deal as compared to several dealerships visited. They were asking 20 percent over MSRP. There are others dealers willing to work with clients regarding pricing during these difficult economic times. I was able to secure the same exact new Kia car at another dealership at 5 percent over MSRP with no haggling. Stay away! read more

I have been a customer of Desimone Auto Group for over 25 years and I will always come back. Oggie sold me my new car 2 weeks ago and helped choose from a large selection of used cars. He is a great salesman and I recommend seeing him for sales. read more