I was one of their first customers when they opened seven years ago. Could have swore I had written…read morea review. Well I've been back other times, but this is for most recent experience November 2025. I'm super fan of the Polo brand. I have a closet full of branded suits, shirts, pullovers and sweaters. I still have most of my purchases from decades ago. I'm confident I would have given the outlet a 4 star opening. But I just was not feeling it this month. The Polo store at the Norfolk Premium Outlets is nice. It's loaded with merchandise. A staff perspective n did engage me. Displays are attractive. They offer all the classic designs that customers depend on. So why the 3 stars? Pricing was staggeringly much higher. I'm sure I will return, especially with Christmas quickly approaching. However in all likelihood will purchase less. 3.5 rounding down.

The sales associates at this location are always so helpful. The store set up makes it very easy to…read morefind what you're looking for. Each time I go I always have a coupon to use. Pricing is so reasonable and great compared to purchasing at a retail store.

Can't say shopping here is a fun, carnival-esque experience. Can say they have name brands for our…read moreentire family, frequent sales and a shoe perks reward program. I often get $10 off $75 coupons and BOGO 1/2 announcements emailed to me. Clearance is hit/miss; large stock for women's, decent for men's, and puny for kids. Still, I scored a pair of $20 sz 4 ASICS yesterday for my oldest son who savagely grew overnight. Beware clearance shoes are EXCLUDED from any sales or promos. No double dipping at this "Carnival." Front counter employees welcomed us on entry but floor employees ignored us. At least they weren't coaxing us to "step right up." Would have been nice at checkout to have more than one register open to avoid a line 6 customers deep. They do have a single "basketball hoop challenge" located in the left rear of the store near the men's clearance; great distraction for kids, in theory, until parents don't pay attention to the rowdy havoc their "angels" are causing. Occasionally, you'll hear overhead announcements reminiscent of Kmart blue light specials. I think they offered a trivia question where the first correct answer got to spin a wheel at the front of the store.

Small clearance section but huge section of regularly priced items. Heels of every height…read more Athletic, casual and dressy. The staff greet you when you enter and thank you for coming when you leave. I think the selection is pretty good even though I did not find what I was looking for.

terrible customer service, was shopping in store & has an emergency situation - store employee…read morerefused to let me us the rest room! like I was some bum who walked in off the street, girl was beyond rude and nasty!!

friendly. good selection. they have one day a week for a military discount. good prices.read more

We have shopped this store a few times and recently made a purchase for my daughter. Conveniently…read morelocated inside Lynnhaven Mall. It's a small store, but they do pack in a lot of merchandise in. Service was friendly overall, but noticed when packed on one visit slow to greet. Once we had assistance service was strong. My daughter was measured up and quickly decided on a pair. Pricing is higher than some places, but compares to most name brand. They have more than shoes. Other accessories such as a variety of shoe laces and hats are a big draw. Clothing for adults and children too! If you cannot find what you're looking for on sizing, or style free shipping to your home was offered. Checkout was prompt. They will ask you for email for deals, so if you like spam go for it. But all joking aside if you are a big Van customer this is something you should sign up for. If you complete the survey w/ code on receipt you have a chance to win a free pair of Vans. I would recommend and return.

Not only do they have a great selection of different styles of vans for you to choose from but they…read morehave them from infants to adults as well. They also have the latest styles and new arrivals available. As you have the opportunity to put a whole outfit together from the various shirts, shorts, underwear, shoe laces, socks, and hats. As the staff will help you with your selections by giving you good options and different choices, they will gladly find it for you and if by any chance they've run out. Their great personality and attitudes will make your shopping experience a pleasant one !!!!

Went in looking for a new pair of Converse but didn't find anything that stood out to me. The store…read morewas packed full of people so there really was t enough room to move around. I'll have to come back on a weekday.

After several visits I'm happy to weigh in and it's great news. I'm a fan…read more Located in the Lynnhaven Mall on the Dicks Sporting Goods anchor side. Parking is by surface only on this side. My daughter has had a Converse shoe fetish for a while. Journeys offer tons of Converse in every imaginable color, design and size. On two different occasions we made purchases of both low cut and high tops. We also had an exchange. Service was really fantastic from the same young man each time, I think he was the Asst Manager. There are a few hiccups with checkout, but no big deal. Prices are competitive to more reasonable than Mall competition. My daughter is already planning a return visit.

They have it all! Magnets, bumper stickers, hats,…read moreshirts--ALL your typical vacation souvenir items! I called another place and postcards were a dollar each. Here, they were only $.66 each (I needed 1-1/2 dozen postcards for an upcoming exchange event) Checked prices on items we'd bought elsewhere recently, and the prices were most competitive. Our cashier, Latosha, was helpful, friendly, and smiled continually! That is great customer service! We will certainly be back.

Absolutely do not go here the buy 3 get one free deals are a joke they accidentally only rang up…read moretwo instead of three and then proceeded to tell me it's my fault and refused to change the transaction. Manager does not care about service and just wants your money skip this one go somewhere else

Came in on Saturday after Thanksgiving and they had some really great sales. Everyone was so…read morefriendly and welcoming. I feel like this store is more high-end than Coach and Kate Spade and it looks like it from the products inside. The accessories are nicer and much more classic and elegant and the purses look much pricier and on trend. It's a little more expensive but worth it because the styles are better. I was looking for a very specific style of small purse for date night and found a very elegant one at an excellent price. I had excellent customer service from a few of the associates working inside and checkout was a breeze. Will absolutely be back. My mother already went back the next day to purchase a few more things.

Wow. I've shopped at this location 3 separate occasions in the last 4 months and only one has been…read morepositive. The first time I noticed the staff seemed very uptight about even touching the items inside the store. How am I suppose to decide on a purchase if I'm not allowed to touch it? The second time I was pleasant but I felt rushed in looking around. I still purchased a beautiful bag. Today's visit was disappointing to say the least. Myself and my mother were interested in a few items and love spending good money on quality purses. I spotted a small handbag in the window I was interested in and looked all over the store to see if they had one that was not on display. The only ones in that specific pattern was on the display, 3 of the same purse and pattern all in the window, and I was ready to buy one. I pick it up to look at the tag and two staff members immediately rush towards me and one tries to take it out of my hand. He said "don't touch these, we aren't allowed to move anything in the window display." I reply with "well this is the only one in the store and I'm interested in it." He says again that I cannot touch it. He turned to the wall where that style was and told me to go look for it over there, repeating to him that I've already looked over there and there are none. Another associate then comes over to escort me to the wall and when she realizes I was correct in their supply only being in the window, she tells the other associate. He states AGAIN that they cannot let people touch the display bags. How do you expect someone to purchase something if the last one in the window is off limits? It was a very disrespectful encounter overall. I love TB and own quite a few of them, but I've never been so turned off by one of their stores.

Stopped into DICK'S Sporting Goods/House of Sport to look for a special gift for a friend's…read morebirthday. We were amazed by the clean, spacious, and thoughtful design of the store. However, this is more than a retail store! It offers merchandise for every sport, and there was an exercise class in session, along with several sets of parents watching their children climb the rock wall that's conveniently situated in the center of the building. Wow! My first thought was, I need to tell my niece about this rock wall opportunity for her adventurous kids! There's a cost for the climb, but a quick glance at the pricing seemed reasonable. Here's a fun place to shop and spend time exploring for the whole family. The staff was very friendly in directing us and our cashier, Curtis was helpful, too. We will definitely add DICK's House of Sport to our list when we need any sporting goods and gifts! The quality and the variety are a great deal.

Ok, this is the only Store you need to get exactly what you're looking for. It's Awesome! They have…read morea climbing wall. Area designated for cleats. I went out of state and tried online to no avail. I'm a Soccer freak! My daughter wanted the new Adidas 26 Firm ground Elite Predators. This place had various sizes, F50 Speed boots if that's your thing! You get what you pay for. I paid for quality and this establishment delivered 100%. Great value for all products! This is the only spot I will ever get sports gears. Jah is the Best! Ask for him if you want a patient and knowledgeable person. Thanks Jah! You made this experience exceptional.