This JCPenney was so organized and so many people working. The associate stocking the underwear was…read moreso helpful to me by measuring my size to pick the right bra size. She chose different styles for me and brands to see what worked best for me. I honestly felt like she went above and beyond to help me. There was a variety of clearance that I happily chose from. I love Jcpenny and can't wait to be back.

I stopped by to check out their Petite section for my granny & ended up picking up more than I…read moreplanned to. The store was neat, tidy, & clean. It was easy to find what I was looking for & then some. They even have husky/plus kid's section with cute clothes for kids. Yayyy! The store following social distancing protocols & masks were required. Some of the doors were blocked off forcing you to only enter/exit through certain ones. The only issue is that it was hard to find somewhere to checkout. With a million registers throughout the store, I only saw 2 places to checkout. There was quite a long line when I got there, but I'm glad to have gotten the cashier I did (associate #0076). I can't remember her name, but she was very efficient & got most of that long line taken care of while the other lady was as slow as molasses. She was very sweet & funny. Because of her, I will definitely be back.

This JCPenney has seen better days. As we as a society deviate away from department stores, I do…read morefind it sad as I do enjoy browsing in them. Penneys has been a longstanding favorite, and I like their decently-affordable clothing brands like Ana and St. John's Bay. This store feels a bit dirty and the fitting rooms can be cluttered. Service has been fine though. It's nice to visit once in a while.

I haven't been to a JCPenneys in years. I was at Chesterfield town center and had a lot of time to…read morekill and a few dollars to spend; so I decided to see what Penney's had to offer me. I was so glad I stopped in, they carry forever 21 clothes and a lot were on sale for almost 90% off. I was able to stock up for summer and even get some fall items for dirt cheap. Adrienne the sales associate that works downstairs was amazing and so friendly. That woman is truly a treasure.

Made a last minute appointment, which i hate to do, for 2 process color, conditioning treatment and…read morecut. Was a little nervous because I didn't know the stylist. Lexi was amazing. She listened to what I wanted. She was patient and let me know exactly what I needed to achieve the results I wanted. I love my color and the cut gave me so much movement and versatility. Thank you Lexi! I hope to see you again soon. This was Colonial Heights, VA location.

Roberta did such an amazing job on my hair! i've been terrified to go back to a salon since having…read morea really bad bleach job on my hair, years ago. Roberta made me feel comfortable and secure with her service. she was very professional and made sure everything she did with my hair was okay with me first, before doing it! thank you so much, Ms.Roberta! :)

I would give this place 0 stars if I could. Rude. Rude. Rude. I was taken aback by the rudeness of…read morenearly everyone I came across in this store. Credit card cut up! I will never shop at this store again. Do yourself a favor, go to Macys! Everyone is super friendly and helpful!

Went there yesterday for my maternity photo. I specifically requested on the appointment form that…read moreI want to focus on my belly. When I arrived with my husband, the "photographer" (the only employee there) was finishing up with the last clients. We patiently waited and about 25 minutes after our appointment time, she finally got us started. Obviously, this is not a professional photography. I knew that I'm going in for the basic photo hoping to get at least a good shot or two of my big belly. They have set poses that the "photographer" memorizes for these shoots, nothing at all creative nor accommodating the circumstance, people, personality, and clients' wishes. After shooting with a tag sticking out of my sports bra, my husband noticed it. She made no effort whatsoever to fix those previous shots since she didn't catch such a remedial mistake. That already pissed me off on top of being so hot under the light 9 months pregnant. She had no clue as to who/how we are so she proceeded with those typical "couple" poses, holding each other, staring into each other's eyes, sort...GAG... After most of the shots taken that way, I've had enough and told her ALL I WANTED WAS A FOCAL SHOT OF MY BELLY so could you take at least a few of those as I requested??? She used up the last few shots for those and we got to see them and agree on each shots. Had we known she's just shooting away using up our frame limit on those VOMIT poses, we would have told her what we will do as poses before she forced her SO uncreative, SO not who we are type of poses! Well, we've never gotten any photos taken at a studio so we know now. Especially if we are just going to a cheap studio where a "photographer" just sits there and presses the button to take the required number of shots, we need to be prepared and KNOW EXACTLY WHAT POSES WE WANT. Then came the sales. WHO ARE YOU KIDDING? I've been born to sell and have been great at it. You can't up-sell me! She described in detail how awesome the total (big) package is and then goes "how does that sound?" To that, I replied, "it doesn't sound like anything, what about all these other options you haven't mentioned?" She failed to explain any of the other more economical options and just pointed to the print out and said "this is the description of those options"...lame. Then another typical up-selling technique...go over each picture and have you tell her if you like it or not. Knowing there is a limit to number of selections we can make with the package we are buying, I asked to show us the whole collection so that we can go by process of elimination. Not used to catering people who knows what they want, she kept pushing going one by one (that way we'll exceed the limit and end up buying more prints)... got pissed off again and I told her "I'm going to do it the way I'm telling you to do okay?". Anyways, we got through the painful process of selecting the photos and the best news was that even though we had a coupon for 30% off, because we're in military, we got 50% off all purchase. Another note for the buying process. When she's creating collages, speak up your thoughts as to which photos and which collage you want and how. She will breeze through that process in about 2 minutes according to whatever she likes without asking you a single input. She made one nice collage however, I hated the three others she made. Had she asked us for what picture, where, what words/names, etc. we would probably have bought some more of those fancy ones. That's their loss. Just remember, you pay cheap, you'll get cheap. So if you decide to go this way, make the most out of it by knowing EXACTLY what you want and how you want it. You have to be the director or they will just breeze through your appointment like you're just one of her chores.

So it's a Monday afternoon and dead in there. I go to pay and two bored cashiers watch me walk to…read morethe far end of an extremely overly long blocked-off line entry, just so I have to walk all the way back. I get there and one of them says "would you like to try using one of our self pay kiosks?" Well no, if I wanted to do that I would have stopped there when I passed them! But since they clearly didn't want to do any work and were more focused on ordering lunch, I walked all the way back to ring myself up. THEN she senses my annoyance and goes "I can come help you." NO, I don't need your help and I find it insulting that you think I can't work a self pay register. Wow just don't expect service here lol

I came in for an Amazon return drop-off. I was a little dismayed to see how long the line in…read morecustomer service was. Thankfully the CSR quickly and efficiently worked through the line so I only had to wait a few minutes. She was already friendly and courteous.

This was a great store. Hate to see that it's closing in just a couple of days. For a store closing…read moresoon they need to up the discounts more.

Customer service is excellent! This store is clean, well organized and has friendly employees…read more The store also has a great selection of housewares.