We love this place. It is a great way for my kiddo to wear of energy and he has so much fun. It is safe and monitored. Brandon helped us today and was amazing. He went above and beyond. infinity!!!!! read more

Brandon was very helpful when the ipads up front were down. Waassnsure to check onus throughout our visit asking if we needed anything and answer Ed any and all questions we had. ​​ read more

Had the whole place to ourselves. It's not crowded on the weekdays after 3 PM. The staff here is friendly and upbeat. read more

Kids Empire Dallas Firewheel - Kid's Empire - Indoor Playcenter Near Me - Garland, Texas

We went to one of our friends party and we had a lot of fun. Amanda, the party host, played with all the kids and even help to build a "castle" read more

Kids Empire Dallas Firewheel - Indoor Playcenter Near Me - Garland, Texas

We had a wonderful party experience! Ashlynn was a great party guide and all the staff was amazing from check in to clean up. thank you all so much! read more

We went for a birthday party to The Kid Empire at Firewheel. The location was squeaky clean and has a great assortment of activities. The kids had a great time, and our host Amanda's attention to detail and service really elevated the experience. I would highly recommend this location for any party you might be planning. read more

It was cashews sixth birthday and he wanted to celebrate it at Kids Empire. Mother of Cashew purchased the birthday package for 10 kids and you would have to pay for additional kids who show up. LaTasha was our hostess and she hit it out of the park. Things to know, you need to sign a waiver before you enter the main area with the iPad by the register. Another step is taking off your shoes before you go into the main seating area. The kids and jump, slide, run, etc all over the building. They do have some bikes but you have to pay extra, there's time included with the bday package. LaTasha brought us the cupcakes, drinks and helped pick up after the party. This is a safe place to have a party so we recommend the place. read more

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This place is very good for kids big slides fun play stuff Dino dance sitting area is also good but it's a bit pricey.. prices should be reasonable so that we can take the kids more often there read more

Party host Derreon is the best!!! Made our daughters birthday party a breeze! We had so much fun!!! Definitely booking our next birthday party here!! read more

To start off the price is not worth it. The place is messy and dirty, it's basically ran by teenagers, they seem like they don't want to be at work and just have bothered faces, seems not friendly. This place is a no shoe area but yet the floors are not well kept, The toddler area is nasty bottles, masks and tissues everywhere. The high chairs are dirty and are greasy like, whole place needs a good professional clean and to teach employees sanitation. My daughter cut her arm on of the toddler equipment because the zip ties are badly damaged and exposed. Ball pit barely has any balls, and the ones that it has are damaged all squished. Same thing with the Lego/block area. This place needs work, payed $44 dollars for a toddler and and small child just to receive horrible service not worth it. Honestly I would like a refund don't think I'll be back. read more

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This place was a fun packed indoor playground that kept my kids (7 and 4) entertained and active. They loved the tremendous obstacle course, with various levels and slides. It also had a ball pit, plus a ride in car section ( additional cost). It was clean, consistent and not crowded on the Tuesday afternoon we went. I do think they can be pricey, which is going to make it hard for more people to go. read more

Amazing place for kids to play and have fun. Staffs are friendly. An ideal place to have birthday celebration for your kids read more

Luis was extremely amazing have fantastic customer service. Attend to all our needs amd answered all my questions fantastic experiences

We had a blast! Smaller area for kids. A little dance area, multiple slides, games you can play. We really enjoyed ourselves. Yes they say no outside food or drinks but I brought my daughters water and one of her snacks and they didn't say anything. They sell snacks for the kids. Don't go there for lunch or dinner but luckily Gloria's is right next door :) Super fun and my daughter had a blast! read more

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This is an affordable entertainment for kids under 8 years old and small enough where you can keep an eye on your child. Plenty of seating. I have been 3 times and staff has always been friendly and helpful. read more

Several things need repairs. 1. The slide that has blue pads on it that has the little sleds the landing where it has artificial turf is ripped up and torn, bad showing the plywood. 2. The lockers for personal storage are broken and have been that way for several months now with no repairs in site according to the manager at the store. 3. The men's restroom has one broken urinal, one sink that does not work and needs repaired. read more

Amazing place for kids and also the manager their so sweet ( her name Melisa) she take care of us step by step how to get in. First time there and will be back. read more

Overall, the kids really enjoyed their time here. They opted to stay for way longer than I thought. I can't get them to stay at kid mania for more than a couple of hours and we spent 5+ hours here! I guess we got lucky and came on a good day because we fortunately didn't have the same issues as some of the other reviewers. We would come back here for sure. Tips: Bring your own socks and fill out the forms online BEFORE you get there. This will save you time when you arrive. It says no outside food, but other families brought stuff, so I will bring my own bottles and healthy snacks next time. There's a water fountain to refill bottles. Pros: Play Area: There's a good variety of playscape for different ages. Adults can actually fit! I was able to get up there and play with the kids! The playscape was clean. Environment: They play kidz bop style music and it's nice and open with plenty of light. There's picnic table style seating. We experienced a clean environment and bathrooms, especially compared to other kid entertainment business. They have Wi-Fi so I could have brought my laptop to work on if I wanted to. Price: price is worth it. You can leave and come back all day with admission. So we left and had lunch, and came back. Cons- Service: The staff could have been friendlier. I don't need over the top customer service, but they looked like they didn't want to be there and didn't want to be bothered. Food: The food is all packaged, no healthy options. Nothing for adults unless you just want PBJ and chips. They say no outside food, but other families brought stuff. read more

Kids Empire Dallas Firewheel - Playscape - Indoor Playcenter Near Me - Garland, Texas

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Brandon was very attentive and frequented the party without overdoing it. He was quick to help and bring or answer anything we asked! This was the best choice for a party! They took care of everrrrything! read more

This place has potential. It could be great. However I'm now convinced every company should adopt something from Chick-fil-A who has customer service down. When you walk in and there are 40 people in the lobby and it's unorganized and chaotic before you even get in and it is overwhelming. They should have someone with an iPad in the lobby to speed along the process or a place for people for bday parties to check in, or even for people that have already signed the waiver. I do not like being late but didn't get to the party for 20 minutes because of the lines which would be understandable if it made sense. I know staffing is an issue everywhere but it would be great for them to have staff watching the different areas. I know it's the parents responsibility but let's be honest the parents that needed to be watching their kids weren't. So there were lego blocks going down the big slide, toddlers running through the bumper car area, and other things that could help prevent dangerous activities. Now onto the fun. This place is a lot of fun for kids and even adults. It was great running through the playscape and dancing in the dance room. My 4 year old loved it, he ran around for hours and enjoyed every second of it. We were at a friends birthday party and it seems like a great place for that as well. We will definitely go back and enjoy it but during the week . read more

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I decided to do a Sunday funday for my children and our YouTube channel! Upon arriving the place was a bit packed but it was Sunday so I expected that. They don't have enough iPads to do the waiver form but the lady behind me let us go in front of her since I had a bigger party. Also, the lady at the front desk was helpful and nice she helped speed check in and paying along. I wasn't to fond of the 107$ I paid for all of us though. I think that's way toooo much in order to get my moneys worth I'd have to stay the entire time until close. I mean that's just insane and I wouldn't do that. I also, think there should be some type of cleaning being done by the water fountain. My kids had to jump over the puddle of water leaking from the fountain in order to get a sip. The atmosphere is fun for kids and friendly just overpriced and you don't get much. As all experienced parents know, most of the time you are just monitoring your children and making sure they aren't wandering off. So, I feel that the bigger the party it should be some type of multi person discount. ‍ and fyi please do a better job of enforcing the rules in the "infant area." I had my 8 month old in there playing with her and it was a ton of big kids running around and hair inside the mats it's kinda hard to allow my girl to crawl when I'm sweeping up someone's hair follicles. I honestly , think this place has potential if things change. But my children had a good time so that's all that matters. read more

The establishment is not closed but the employees close the restrooms to customers because they clean them 15min before they close and expect you to go to another business to use the restrooms. When asked if I could use the restroom, staff advised I could only buy food but not use the restroom. Very unprofessional. The manager at this time 01/19/24 didn't want to provide her name after I asked politely but is the lady with the red hair. read more

Kids Empire Dallas Firewheel - Lady with the red hair was the manager. - Indoor Playcenter Near Me - Garland, Texas

This is absolutely not a good choice, the WORST experience I have ever had. I mean the service here is terrible. If you have any problem they will not solve it for you (especially any problem about money and refund) and not just the service, they all shirk responsibility to each other, all the staff and managers are also very unprofessional and careless and I can say that it is the whole SYSTEM here. No responsibility, absolutely terrible service and no refund if there is any mistake. That time was the LAST time I will spend money there and take my kids somewhere better than here. Totally not worth the money you spend. read more

I just moved here from California and was at the shops near by. I passed by this place and decided to stop in to see how it is. Me and my daughter loved it there. She is only 8 months and can only use the baby area but she enjoys it. I was told it was free for babies under 1 which was even better! My daughter and I went every weekday just to get out of the house for an hour (she takes a lot of naps so it's normally an hour max we are there). Fast forward to a week and a half later. I go in today and the lady at the front gets my check in information and proceeds to tell me it's 17$. I was confused since the past 6 times I haven't been charged. The manager then interrupts our conversation to ask me what made me think it was free. I explained my past 6 experiences and she follows saying well then every single person that has checked you in is fired. End of story. She was rude and uncalled for. I had still paid the 17$ for us since we were already there but she insisted on me describing every person that has helped me so that she can fire them. It was extremely unprofessional of her. Also please explain why it's the same price for babies to crawl around the mats as it is for bigger kids to utilize the whole building and play structures. It doesn't make sense to me. I feel bad for any and all employees that work under this woman. read more

Kids Empire Dallas Firewheel - Baby area - Indoor Playcenter Near Me - Garland, Texas

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I was shopping and decided to bring my 14 month old here for the toddler area. He really enjoyed himself and fell asleep immediately afterwards which was great. My only reason for rating 4/5 is the price. For toddlers, there should be some sort of tiered pricing. Let's face it, toddlers aren't going to last more than hours without falling asleep so why charge full price read more

My husband has brought our kids but I've never been until today, I told him he should've briefed me before we came! Here are some tips: 1. Wear or bring socks. I had on shoes that don't require socks but they gave me a pair for free. EVERY PERSON THAT GOES IN HAS TO TAKE THEIR SHOES OFF. Annoying, but thanks for the free socks. 1a. NEVER put your shoes on once you pass that wall! You will get yelled at! (P.S. Someone had scuffed yalls floor. Might wanna get that!) 2. Sign a waiver! Every person, every kid, every adult, every infant, and possibly every fetus, has to have a signed waiver. Even if you aren't playing. 3. All of the staff isn't wearing masks if your super COVID protective. I also never saw them sanitize anything. Lots of touches on lots of things. It was just an annoying process. I told my daughter not to get used to coming here with mom. Anyways, have fun! read more

I'm giving this place one because it truly has potential to be a really great hang out for kids and their parents. Prices are good. They have a Great selection of kids snacks like uncrustables. Nothing for the parents unless it's candy and soda/Energy drinks. But here is where I have complaints.. first and foremost sanitation is a huge thing here. The bathroom... nasty! After having to complain about the condition of the bathroom someone went in to clean. Which it's been about 30 mins and they're still cleaning (it was bad). Most of the staff has a very annoyed don't wanna be here type of attitude when trying to buy beverages or snacks. Don't really seem happy to be here, doesn't talk. Makes everything awkward. This place could very well be understaffed hard to tell when we first got here I saw one employee 30 minutes later I saw about seven.. now 3.. they like to hide in the back where the castle is (it's also the food area) the biggest issue I have is that they make you sign a waiver to enter... if they cared that much about the children safety you would think they would have workers walking certain areas like the baby area, The car slide, the Soccer area, The motorcycles.. and doing routine walks of the inside of the playground that adult can fit in. But they don't. I wish they would have some grow up friendly food too. Or other meal options for kiddos who cannot eat the peanut butter and jelly sandwiches that come in the meal box. Also, recommend bring your own socks. They charge $3 and it's not even The easy grip socks that most indoor playgrounds have read more

Kids Empire Dallas Firewheel - Indoor Playcenter Near Me - Garland, Texas

Pink slide has a nasty bump on the seam Soccer court is nice and the place was clean read more

The staff at Kids Empire Firewheel were very kind and accommodating. I have nothing but praise for them! I had a school group of over 50 students and for the second year in a row, it was absolutely a mess trying to set this trip up online! The corporate office does not answer emails in a timely manner and the phone line does not take messages. Trying to get an invoice from corporate was unsuccessful, even after asking several times. This might be a good place for families, but I will not take my school group there again. read more

Hosted my son's 5th birthday here at Kids Empire our experience was exceptional! Sam our party coordinator was very professional, kind, easy to work with. She made sure to communicate with me during the whole process and answered any question I had. The staff were also friendly. Highly recommend having a party here. Our kids had such a blast playing and doing the Huggy's Parade. We will definitely book again for next party. read more

Went for a birthday party for the first time and it was actually nice! I like how everyone has to have their shoes off with socks on. They have a toddler area too which at first I didn't see because we were in the front corner but once I saw it I was so happy that I could take my 1 year old to play. It says for kids still in diapers and there were some who definitely weren't in diapers still playing on the toddler area. I usually don't mind but now that I'm a mom I can see how annoying that is. It's a cute place to have a birthday party at, even adults can slide and play in the bigger play area. read more

Took my two grandkids to the Firewheel location in Garland, Tx. This was not our first visit, and it will defiantly be our LAST! The place has turned to trash nothing works; everything is broken. But yet they raise the prices for complete TRASH. Save your money don't go there. read more

Fun place! My 4 year old and 11 year old had a blast! It was extremely clean and it's a nice place for parents to hang or even get some work done while their kiddos play. I'm giving 4 stars because I wasn't a fan of making all the adults wear/pay for socks even if they're not going inside the play area and because the staff could be a little friendlier. Other than that, we loved it! read more

Came here with 3 kids and a infant. They all loved it! Very nice clean place. Everyone complaining about taking shoes off, seriously can you imagine how dirty the bottom of shoes are. And your your kids are touching things, touching their face. I'm so glad they make you take shoes off at the door. That is a huge plus for me. Place is very organized, toddlers/infants have their own safer area. Great for kids of all ages! read more

Clean and kept. The kids had a lot of fun, different activities for them to keep busy. They have a dance floor, mini car race track, and a mini soccer field. read more

Great place with soccer for my 7 year old. We stayed for 3 hours. Highly recommend. Really like it

Such a fun place for kids and relaxing for parents. Bring your own socks so you don't have to buy them there. Adults must wear socks too even if you don't plan to play!! read more

Very nice, new and clean play place! My kids had a blast here for several hours. It was very clean, not crowded at all, and we were impressed to see all adults and most kids wearing masks. Dance room, bumper cars, soccer field, and the climbing room with fast slides that was fun for the kids and adults. Also a cute room for toddlers and crawlers. Staff was great about wearing mask too. We really enjoyed this place! read more

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Worst customer service ever. No one on the website does it say that you have to pay to enter just to watch your kids, and you have to pay for socks even if you're just watching at the benches?!? My grandma who just came to watch couldn't enter because she didn't have socks on to watch her grandkids play. That's the most ridiculous thing I've ever heard. The girls working were very rude and questioning everything we were doing. Never coming back or recommending this place to anyone. read more

Has a lot of potential, my kids had a blast but sadly all me and the other parents could see was we were in our socks in an area COVERED in food and food wrappers. The floor was disgusting but the rest was nice read more