My kids are 6 and 11 years old and they love this place! It is clean and organized!

We love this place ! We come here all the time and it's always a great experience. The staff are always nice and helpful and everything is clean and well organized. The manager is also great and really makes sure everything runs smoothly. A special thank you to Janet and Derek they were so kind and made sure everyone was having a good time. Highly recommend this place! read more

Hi! We had a great time at Kids Empire. Janet was so helpful with getting the kids registered. We can't wait to spend the rest of summer here. read more

Kids Empire Dallas Hillcrest - Indoor Playcenter Near Me - Dallas, Texas

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Great for running energy out of the kids. We came on a rainy day. Kids do not get bored. Staff was courteous and attentive.

This place was awesome for my 3 year old. Janet was so helpful and kind. Everyone at this location was so kind.

We love going to this location. It is clean and the people are nice! Adrian was so helpful at the motorcycle area.

I was ready to give a bad review because of the line to get in but the level of customer service and attentiveness from one of the employees was amazing! Kanoi was super nice and very apologetic about the wait, constantly checking on our group and very helpful with our party. She went over and beyond to make sure we had a great experience and she needs to be recognized for it. It was very much appreciated. read more

I attended a child's birthday party at Kids Empire and had a frustrating check-in experience. I waited about 25 minutes in line, and when it was finally my turn, I was abruptly asked if I had completed the waiver online. When I said no and pulled out my phone to complete it on the spot, I was told to step aside, fill it out online, and then start the line over, adding another 25-minute wait. The interaction lacked courtesy or empathy, especially given the time already spent waiting. There was no signage or notice stating the waiver needed to be completed before getting in line. Overall, very poor customer service and organization, especially disappointing for a business centered around families and kids read more

My daughter had a great time. It was hard to get her to leave. Janet and the rest of the staff was friendly. Great place for young ones to burn some energy! read more

Janet was great. Fun place for children to play at. Enough sitting room for adults. The play structure is big

Great time! Our son loves this place. We also love this place! Today we even had a great experience with Andy E who was a fantastic Huggy the Dragon! Will keep coming back. read more

Great place to bring the kids. Nice staff, always clean, and the kids always have fun running around. Its also a good location, there are a few good restaurants and a Starbucks next door. read more

My kids and my self love kids empire the stuff here are amazing . I recommend this place a lot

Love this place! It's has a lot of seating and tables for the parents and it's not crazy busy. Staff is also very friendly and my kids love this place. Shout out to Johanna and Esther for being so friendly and helpful! read more

Well kept place, employees really help out and take care of the place. Really fun place for kids.

Great place to let your kid run wild and socialize with other kids! Taken my son here a couple of times now and will continue to do so into his toddler years read more

So much fun! My family came here on a Wednesday afternoon and it was empty! The location was clean, the staff was nice and the play structure was clean, well kept, safe and very big. The bathrooms were clean, which is Very important due to the fact that your cannot wear your shoes inside. I know we went on a very low traffic day, but I hope this review helps! read more

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No customer service. Other options in the area. Been going for a couple of years. Service and maintenance have seemed to drop off considerably. read more

Had an amazing experience! The whole place is super clean and well kept! The staff were so kind and made sure to explain everything! The whole place is so fun for all ages! The slides go very fast so just keep an eye out for the littler kids! Will definitely come back!! read more

I came to Kids Empire today because I have a 15 month old and liked the fact that they have a separate section for infant/toddlers IN DIAPERS. When we got to the infant section, there were several older kids in the ball pit and play area jumping over, trampling, or playing rough around the babies. Staff came over and told them to leave but once staff was gone, they continued to come back. My mother was playing with my son and was very respectful and nice to the older kids and explained that this area was for babies. These kids went and told their parents, the parents are not holding their kids accountable and kept telling them it was okay to play there. I went to the front to tell staff and they came to assist. An employee came over and explained the rules and this grown man was arguing back and forth with this teenager employee and I. He was being disrespectful to my mother. Eventually things calmed down and staff went back to the front. After staff leaves, the older kids continue to come to this infant play area. I ended up having to speak to the manager, I did not get her name but she was AMAZING!!! She made sure the older kids stayed out of that area and staff was monitoring it regularly. She gave me a gift card for our next visit and was extremely apologetic. The staff was amazing, I live out of town but I will be returning when I come back. I think moving forward, there should be staff monitoring this section at all times for these babies/toddler's safety. The older kids do not realize as they're playing that they are trampling over these young babies. Parents also need to WATCH their children and FOLLOW the rules. There is a huge side for kids over 3 and a small side for 0-2. To the young woman who the man was yelling at, you did not deserve that and I appreciate you doing your job so kindly. Overall, great place for kids. read more

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Walked in and inhaled febreze, to which the one front desk attendant agreed and felt bad while the other kept spraying. The one who checked us in also didn't seem to appreciate the amount her coworker was spraying and said it smelt very bad as to why she was going nuts with febreze. I understood and paid as quickly as I could to get away from the front gated area so I could breathe. Over an hour later sitting as far from front desk as possible, it happened again. I asked the attendant if they could refrain from spraying so much because it was causing a headache and I have bad asthma which it was effecting my breathing & they seemed to respect the feedback; however, as the smell was finally dissipating, it got strong again. Whoever is working at KE on Arapaho/Hillcrest on 7/26/24 from 1030am-1pm is heavy handed with the febreze to an uneccessary and disturbing extent ! I've been coming to this KE for years and this is blatant disrespect, which is reason enough to make me not come back read more

Had an amazing time ! My daughter loves it here . Place is very clean and the staff is so friendly ms aaleyah helped us out with signing up she was very professional we will definitely be back again ! 10/10 recommend ! read more

Kids Empire Dallas Hillcrest - Toddler area - Indoor Playcenter Near Me - Dallas, Texas

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Great service! Great place for kids to play all day! Staff is friendly! Great restaurants around the location and an outdoor area for kids to play with as well! read more

Can't say enough great things about Kids Empire!! Such a nice and clean environment and friendly staff. This is our kiddos favorite place to go when in DFW! They beg us every time to take them to Kids Empire. We could spend hours there and we do! :) We will go in the morning then leave for a burger next door and then go back to play a little more. It's a fun day for all!! read more

Me and my grandkids always have a blast @ kids empire they sleep soon as I leave the parking lot read more

Kids Empire Dallas Hillcrest - Indoor Playcenter Near Me - Dallas, Texas

Breaking Rules is Fine The "No Outside Food and Drink" rule is a joke. We asked if we could bring our bag of food purchased nearby for later so it wouldn't get hot in our car and told no. So, while our food is sweltering in the car, almost every single visitor has outside food and drink displayed on their table. Unspoken, don't ask, don't tell? The playground is entertaining and appears clean. But rules are lax. read more

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We come here often and greeted by very kind staff specifically Ari and Ester! Our kids love it!

Brought my nephews here. Staff was great, Johanna and Esther were a big help. Really made the experience better!

Quite an unfortunate experience with staff who were more concerned about clocking out than giving a children a chance to play. When closing time is 8:00pm, it might as well be an arbitrary number that depends on the whims of the employees. We understood that we would pay full prices for less than 30 minutes remaining, but our kids had hopes to stop by Kids Empire. Generally, it's not a problem until this unfortunate incident. When employees won't disclose their names, they know they've done something wrong. The on-site manager is no better. If you're children are looking for an indoor playground, I suppose you don't have many options and you're stuck with one-star monopolies when it comes to children's venues. So frustrated with my experience that I came out of retirement to write a review. That's how mad I am. read more

First time here and my daughter loves this place. She said she will pick this over kidsmania anytime. Overall place is clean and staffs are nice. read more

Brought my kids here, got in line and waited to get to the front only to find out that I have get out of line to sign a waiver before I could even buy a ticket. Wish I could have known this before waiting in line with my kids for so long. Understaffed and there was vomit on the steps of the play area. Not a single staff member available in the area who was taking care of the facility. Parents had to tell them to clean up. read more

We usually used to go Kids Empire at Mesquite location, but this time we decided to go to this location. It was a great idea. Spacious, clean, not too crowded. Even the pink slide wasn't too big that my 3 years old kid finally started playing with that. After playing 1,5 hours we came to the front door where you can put shoe's, coats.. When i was done i noticed that i didn't t have my phone. I was nervous. Started looking for inside the playground but I remember i had it with me when I sat on the chair... My husband stayed where we sit while I am inside calling my number(with my husband's phone) ... Finally my husband found it where chair is( somebody sitting top of my phone) Really like they have camera, i think the person who tried to get my phone thought before his actions... Same time I feel secure, in case I couldn't find it i would definitely will ask to check camera's... read more

Kids Empire Dallas Hillcrest - Indoor Playcenter Near Me - Dallas, Texas

Man, I don't know how it is that my family is so lucky that we never experience these things other Yelpers say was their negative experience. Maybe people just like to complain about anything? With my youngest's birthday last year we didn't go all in on KE's birthday package and we had a great time. Recently, with my oldest's party, we bought the full package. We had zero issues. The office was considerate enough to call us in advance to let us know they lost their cake vendor so we would have to supply the main dessert (no problem) while they removed that fee from the package, and that their card reader was down and we needed to pay with cash (again, no problem). The advanced notice was very professional and very appreciated. My biggest shout out goes to the staff, especially "J." Wow! She was so attentive and kind. She was constantly checking on us to ensure we had everything we needed. The kids were never short on gummy worms, tokens, or drinks. "J" was on top of it the 3 hours of our reservation. And I'll add while she was also monitoring the motorcycle track. With so many kids this super busy day it was getting out of order and she stepped in to make sure every kid was getting a turn. Poor girl got knocked over from behind when some kids barrelled right into her. It was unintentional, but it would've been nice if the parent right there apologized to her and checked her kid. But "J" did not complain at all, not even later when she checked on us and I asked her if she was ok. That's a professional at work. Kids Empire has my business for life. The place is clean. The play areas are safe. The bathrooms are pristine. The staff continues to exceed expectations. Fun for the kids is guaranteed and so is down time for the adults - a remark of how safe it is. read more

Great place to wear the kids (and parents) out, especially when the weather is crazy. It's reasonably priced and adults get in free with kids. There are activities and play areas for all ages and plenty of seating for grownups who don't want to brave the play area (or need a break). Some friends recommended this place to us and we will definitely be back! read more

Kids Empire Dallas Hillcrest - Built a house out of every brick in the place! - Indoor Playcenter Near Me - Dallas, Texas

This place is awful. The staff is rude and clearly hates their jobs. Verbatim they told us that the company has lots of bad business practices but because it's so popular they don't care. They overcharged us by hundreds of dollars and did not reimburse us for pizza after numerous attempts from their customer service team. If you check their BBB ratings there are so many complaints against them. Our party attendee was useless, she was not proactive and clearly had no idea about what she was supposed to be doing. One of the kids hurt himself and smashed his face on a slide and was bleeding and the management team did nothing to help the parents. The kids had fun but that's about it. I will never give them our business again. Warning to think twice before doing your kids birthday here. They just rip off rich parents. read more

Mariah and Jordan were the sweetest and made it a great experience for our kids! Kids Empire is always clean and the staff always helpful. A great way to spend a day with no school. read more

This place is horrible and ran by teenagers ! They are so unorganized and rude. You have to wear socks but not if you go up to the kiosk. I left mine on the table and she wouldn't let me go grab them, so she made me buy them again. The first time I was allowed to come in wearing shoes and get them on at the kiosk and I did t have to put them on in front of her. The second time she made me put them on. It's like she had power struggles. She had the worst attitude. And extremely rude!! You can wear shoes if you go to the bathroom. The girl was just telling me I had to put them on with an attitude problem. The socks also don't have a grips so kids were falling left and right. They nickel and dime you! A honest kids juice is $2. You can't bring outside food or drinks but you can order pizza for the party. It's like everything contradicts its self. I wouldn't ever come back here even if my own nephews threw a party. read more

Came in today Johanna was super nice and helpful will definitely come back! She's really nice and great with kids!

This place is beyond disgusting and dirty! The staff is incredibly rude; they insist you are not allowed to wear shoes into the sitting area (not just the play area) which typically would not be an issue.. however the floors are filthy and the staff walks around wearing shoes. The bathroom is filthy and you're forced to go shoe-less into the bathroom when there's who knows what all over the floors. To top it off- two of the hand sanitizing stations I tried were empty and useless. I am not an OCD clean freak for reference- I've just been here a couple times and always forget how dirty and rude they are here. read more

First I'll start with the PROs. -Our 2 year old loves coming here! -Lots of things to explore, play, exercise, and burn energy. -Spacious Some CONs. -Staff seems genuinely disinterested and in rush to not help the patrons. -There is no effort from the staff to enforce the posted rules (ie: no climbing up the slides). -Expensive snacks/drinks. Tell me you don't want me to buy things from there without telling me. Other than that, just some remarks in general that may or may not be out of the control of the establishment. -Surprisingly not many "Karen" parents here but there are a few once in a while that can learn how to watch their kids better. We had kids follow us around like pests because they didn't know any better or their parents weren't around. We've also had parents (well-intentioned most likely) pick up our kids when they trip without being asked to. -GPS always take you to the side where the establishment doesn't allow entry so just be aware of that. read more