HIGHLY RECOMMEND!!! If you're thinking about taking your energetic & playful children out somewhere for fun, this is absolutely the place to have so much fun & make new memories together! I recently was invited by a family member who had made reservations for a birthday party, so I had to confirm my attendance through a link, which provided a QR to show upon arrival. Easy peasy! Overall, it was very enjoyable, even for me as a parent. There's plenty of space to sit and enjoy the various snacks and drinks they have available to purchase. There's a foosball table, air hockey, bumper cars, and a Photo Booth, which most of them have to be activated with credits on a gaming card to play the game/use the car. Honestly, it was alot cleaner than other indoor play places I've been to. So props to their team for keeping it tidy & well maintained. Also, it's very toddler friendly, so if you have toddlers who are walking, there's an area for them to play safely in, which includes a ball pit, mini slides, and a mini obstacle course; but my toddler had so much fun in both areas. Note: You will need to be wearing ONLY socks at all times (preferably ones that don't come off easily & are snug). You have to take off your shoes and put them in a bin before entering the play area; which I wasn't aware beforehand & didn't bring socks, but I was in luck, because they do sell adult and children sizes anyways. Shout out to a staff member, "Bee" like "Bumblebee", she was very energetic, pleasant, and informative. She provided great service & was so kind to speak to! Update: My daughter did catch a severe cold after being here; so just keep that in mind prior to visiting! read more

Always a phenomenal experience when we are at Kids Empire! Love that I can feel safe while not running everywhere and that my kids can wear themselves out with the unlimited play. And the workers are all super friendly and helpful! read more

First and last time visit. While trying to sign up to use their facility, my 3 year old grandson had to use the bathroom, they wouldn't let him go. Seriously, I was signing up, he is 3. We left and won't come back. read more

Small 7 year old with autism was not allowed to play in toddler area even when he wasn't bothering other kids. Manager asked my mom (kids grandmother) if she could read since there was a sign that says infants and toddlers. How embarrassing if she couldn't. Manager on duty has no people skills and was rude to customers all day. Spent her time worrying about my child not bothering anyone instead of addressing the kids who were kicking soccer balls in other kids faces. read more

Management & maybe some employees to babysit some of the kids that don't get watched. I was trying to play with big legos with my g. Kids when this boy slams this girl in the head & runs out & I have to listen to her scream for 5 min. & then my g.son came to get his sister, to tell some girls to stop hitting him & his new friend. I watched as she did & then this boy is back in the legos & hits this girl again in the head & she starts screaming again so me & my big mouth super loud yells who does this boy in the green shirt belong to & then a guy sitting at the table comes walking up & I say he keeps hitting this girl in the head. I didn't know I should have ran & tattled cause I think they went & complained said my g.son hit someone & we had to leave. After being there just over one hour & no refund I explained what happened she said why didn't you come & tell us, I said really it wasn't even my kid. So I would hate to have had 5 kids cause you could be out $100.00 if someone complained you would think a worker would have to watch & see it or look on camera if they have one. It just seemed like it wasn't fair that we had to leave. I only get to see my g.babies twice a month & I was playing with them unlike the ones sitting at the table not watching their kids read more

The staff arrived 20 minutes late opening for the day. By the time they got the computers up and running it was 10:30 before we were in to play. (I signed the waiver beforehand) They made no apologies and were less than thrilled to be there. They made it feel like we were an inconvenience as paying customers. I only had 2 hours bc my daughter has school at 12 so it was disappointing to lose that 30 min- especially since it It is $20/kid! Granted you can come back any time of the day, but that is not realistic for everyone. One mom said she drove over an hour to come today. Overall I'm disappointed because I think Fort Wayne could really benefit from an indoor play area such as this. But between the high cost and terrible customer service I'm not sure I'll be back. I just hope the owner(s) can be made aware and remedy the situation! read more

We love it here ! And anytime we had an issue with older kids in the toddler area the staff was so helpful !!

The staff is so unfriendly bought a ticket and was told we could return staff decided they wanted to close early and wouldn't let us return they sold tickets to people and told them after they are closing in 15 mins read more

Had scheduled my son's birthday party here a month in advance for 1030 am-130 pm. Paid 150$ deposit. Confirmed with the facility the night before the party was scheduled. Arrived to the facility and it wasn't open because the employees scheduled to open didn't show up. So the party never happened. Went in later that day and cried. Got given some return passes and told I should get a refund. Still no refund 3 weeks later. Just get told to contact their support email that takes weeks to respond and uses auto generated responses that don't address anything. They aren't BBB accredited so cannot complain to that. No corporate phone number to call. This place is absolute trash when it comes to customer service and doing what they say. They are the worst and there isn't a thing that can be done about it. read more

How disappointing they would charge my fully grown teenage daughter just to enter when she has no intention to play. we are allowed 2 adults per paid child. wtf! read more

No tables or seats in the place open. Still took my money. Standing against the wall for more than an hour in my socks....holding coats and bins of shoes. Adults have to take their shoes off also. No organization to the entrance and the staff were not helpful at all. Save your money and go to jungle George's for free. At least you can sit down. Not recommended for price point and definitely advice against weekends. read more

We arrived at 10:15 am to celebrate our daughter's birthday with friends, and there was a line of adults and kids outside. We thought it was busy, but it turns out that the facility was not open at 10 am like it is supposed to be. We waited for 30 minutes to see if someone would open the doors, and no one ever came. Multiple people in our party and waiting in line tried to call Kids Empire without the ability to talk to anyone. A business owner next door told us that the facility is always unreliable with opening on time. When we passed back by 2 hours later, Kids Empire was open. When the employee working was asked what time they open, she said 10 am. When informed that no one was there at the time, she simply agreed that "no one was here" at that time. Very discouraging that a very nice, FREE play area was replaced by Kids Empire and we cannot count on it to be open based on its advertised hours. read more