As far as beauty supply stores go, I love this one as it's always well-stocked. It's not unlike…read morethe many Korean-owned BSS you can find in Your Neighborhood, USA. Either one of the elderly owners are usually at the register on any given day. They are cordial, but not especially friendly. Their reserved demeanor could also be because of the language barrier. A younger woman who I'll assume is their daughter/niece/granddaughter sometimes works there, and she's quite friendly and helpful.
The store is large, but the aisles are a little cramped because they have so much inventory. There's usually at least two guys who work on the sales floor. They kinda watch what's going on throughout the aisles, and they're always quick to help if you even look over in their direction in confusion. They're very courteous and polite. One thing I'd like to point out is that the many times I've been in this store, I've not had to deal with "profiling". It could be because of the two guys that stand by, or maybe they have good cameras. But I've spent up to two hours in this store, sometimes wandering aimlessly through the aisles to try and look at every single piece of merchandise. I notice that patrons of color can sometimes have the experience of feeling "harassed" in beauty supply shops and the like, but not here.
The store is bursting with salon supplies, appliances, waxing supplies, skincare items, styling gels, pharmacy items, cosmetics, all kinds of shampoos & conditioners, hair dyes, relaxers, accessories...anything you can think of, they have it at comparable prices. I'm a natural girl, so I like to buy aloe vera gel, natural soaps and conditioners, which they have plenty of. Their higher end products are next to the register. They have a large hair inventory: wigs, human hair pieces, synthetic hair. I believe the trend is to charge $1 now for trying on the wigs, but I can't remember if they do that here. One complaint I have is that they don't carry afro-textured human hair for braiding, but that was as of last year--I'll amend my review to see if they do now.
I wish I could give this store 2.5 dollar signs, as it's very easy to spend $20+ if you're not careful. I do like coming to this shop because I've *never* not been able to find what I need here. And I also like that the setup is rather busy: it's a heaven (or hell) for a product junkie like me!