Great customer service, very polite and professional. Happy to see the office is paper free! Lots…read moreof parking and very helpful staff. Good hours too! Only complaint is how hot it is inside building C. But it is what it is, I didn't pay for AC - just a spot to store my extra stuff.

I have been this place a least 7 yrs always helped me today I so happened to go in office check if…read moreanother unit was available it was they help super quick great

I rented a storage for six months. My storage was on the top of a three layer row of storages. It…read morelook completely intact and I had two master locks on it so I thought my stuff was safe . I seen dead rats so I bought repellent and put it in my storage because I had expensive things in my boxes. I also moved here two weeks before the fires so I had flown in 10 boxes from California which cost me almost 2 grand . when I talk to the manager, Karen and I asked her, did she watch the cameras with my stuff be safe, she said yes. I had noticed a man sleeping in one of the storages. I mentioned it to Karen, and she knew nothing about it as month went by I seen that there was a lot of homeless people that would hang out in there because it was air-conditioned they would leave inside their filthy .When I went to go get all of my belongings to take it to my new home someone had broken into my storage and stole about $1000 worth of stuff from my storage. Then I seen that there was no roof on my storage. I was able to pull myself up there and I seen that the top storages were all covered by plywood boards making them look like the storage was intact which it was not even a storage if the tops were just play wood boards, and came off so anybody could just move them which that's what happened to my storage and still whatever they want without having to break a lock . Not only was my stuff stolen, I pulled myself up to see the top that was uncovered in my storage. I seen up there and there were sleeping bags, pillows, empty bottle, drinks, food, trash, along with thousands of mouse droppings. So homeless people were sleeping up there. There's also a homeless man that lives in one of the storage units who lets in, crazy lowlife people and the manager knows that he's there. She denied that she knew when I seen him when I originally put my stuff in the storage . until a couple months before I took my things out of storage him and I got into a bit of an argument because I told him he wasn't supposed to be living there. That's when he told me that he had been there for 20 years and the manager knew . I believe he is the one who broke into my storage while he didn't actually break in. He just had to remove the plywood. That was the roof . I asked Karen to please look at the cameras to see who broke into my storage. She told me that she couldn't because it would take too long, WOW!!! what are people paying her for, if I had the energy because I have cancer, I would do the court papers myself to take them to court to sue them. Do not put your stuff in the storage unless you want it to be gone. There are several homeless people that live there, the storage is unsafe, and your things will get stolen if you're on the top storages . Unless I posted at least one star, it wouldn't let me post. My story, the storage facility is a -5 stars.

Great trustworthy service come highly recommended. We will save what we pay them in excess luggage…read morefees, and do you really need those swim fins in your pool?

Great experience from start to finish... First time using a storage area and couldn't be happier!…read moreMahalo!

Easy. Good location for quick trips to grab items. Helpful staff and a secure property.read more

Excellent service, clean, professional crew of men, and exceeded expectations. Used them 3 times…read morefor their high quality service

One of the services these guys offer is art installation--super helpful if you have large or heavy…read morepieces, or just need assistance getting artwork up on your walls. Julio is friendly, efficient, professional, and great to work with. He makes sure the placement of each piece is exactly what you want, then gets it done with no fuss or drama. Reasonably priced as well! If you need help getting artwork set up, give him a call :)

After barely a month in storing my stuff there I was warned by family and friends that these guys…read moreraise their rates monthly. I should've listened. After my 1st month in my unit had an attempted burglary someone broke my lock off and jammed the lever luckily they couldn't get in. The only positive is the manager Travis trying to make things right by moving me to a different unit however the company decided to raise every one's rates $60 more including mines. Really bad business to raise rates more so with someone that just moved in and attempted burglary. I moved to another storage company at the old Kmart location in which I found a lot more convenient and cheaper and they won't raise the rates on you every month. Extra space storage is losing customers to competition because of raising prices unexpectedly.

This place is the ABSOLUTE WORST. I have burglaries and units broken into literally every week…read more They change the rates without notice and bill me twice this month. I'm getting all my stuff out of there and going somewhere else.. there's no on scene security. There's no cameras in the hallways for the rate increase. You think they would be up the security considering how many units have been broken into. DO NOT RENT HERE

Keep up the great work!!! I've used your facility since you opened in 2017. Always a smile…read moreespecially from your GM Tomiko..

I was having the urge to trade in my crossover for a truck in times of hauling need, but my…read moredecision has been made and I am not trading in my good-on-gas CUV for a gas hog that is the majority of pickup trucks. Why? Because U-Haul is here to save the day! THE SCENARIO: We had some very large items to dispose of and some to move. Neither would fit in our CUV's and I'm not one to ask someone to borrow their truck as I wouldn't like that asked of me. I jumped online to research prices. Home Depot wanted $19 for the first 75-minutes + $5 for each additional 15-minutes thereafter. No! Hotwire's truck rentals were going for $150. Hell no! Enter U-Haul who wanted $19.99 flat with $0.89 per mile. Oh yes. I booked on their website for a cargo van as their pickup trucks were available only in Kihei, but it turned out for the better as the van can hold more items and they were the same price. I also opted for the $10 insurance which would cover me with a $150 deductible should anything happen. THE PLACE: U-Haul took the space vacated by Maui's first big box retailer, K-Mart, so parking is ridiculously plentiful. The office operates out of the old garden section to the right side of the building. There, they also sell retail items related to packing and moving (gloves, ropes, bags, locks, etc.) The rest of the building houses storage crates; actual wooden boxes with locks and very ghetto-looking (if that's what they actually were). PICK UP: I checked in at the desk and a friendly guy assisted me. He found my online reservation, had me sign a few forms and sent me on my way. The only things I had to do was to check that the fuel gauge was full and that the odometer matched the paperwork. The odometer was higher by 1 mile so I let them know and got credited for it. Hey, $0.89 is $0.89 right? THE VAN: The Chevy cargo van was brand new with just over 800 miles on it, clean and in good shape. The cargo floor was lined with a sturdy rubber mat and the van's walls reinforced with wooden slats. Signs abound warn you that you'll be charged for any dents incurred. A protective metal grate separates the passengers and cargo area. Dual cargo doors on the back and passenger-side made for convenient loading. Regardless of its big size, a/c usage and weight we were hauling, the gas gauge didn't change at all, even after driving just over 20 miles in the city, so it got really good MPG's. DROP OFF: I simply walked in to the office and handed them my keys. The associate came out to inspect the gas gauge and printed out my final receipt. TIP: If you're going to the landfill, you must present your rental contract to the gate agent there (which was also mentioned by the U-Haul employee at time of check-in). OVERALL: Affordable, easy, convenient. I'm happy U-Haul expanded from their dinky digs in the Kahului Industrial Park to here. A definite return in the future!