The worst customer service EVER! Yes, they do amazing hair. No question about that. VERY rude. I…read morewas verbally abused on the phone, then Tina hung up on me several times. Some guy from the Valley location called me and wouldn't give me his name, and told me to stop calling his staff! What???? When I was finally able to tell him that I have no problems, that I am not the aggressor, he finally understood what was happening. When Tina was told that I wasn't the aggressor, just wanted to know about the price, more than willing to pay and come weekly, never apologized. Robbiiee gets 5 stars for his work. Shocking customer service...'ghetto" behaviour.

Hare's Hair is the place to go in the CBD for expert styling without the snobbery…read more As a natural redhead it's been difficult to find a stylist/salon that understands I want to have a brighter version of what I was born with. All the stylists and colourists are friendly & experienced, many have awards and featured in various magazines including Qld brides. The experience within the salon always makes me feel like I am their #1 most important client. The salon uses l'oreal professional products and my hair has never been in better condition. Some staff are a bit pushy with product sales but generally it's no where near as bad as other salons. I've never thought it was over-priced (but it's not cheap either) and my stylist gives me a complimentary fringe trim between colour and cut visits. I always end up with an up-2do after these visits too. Love it & recommend if you're not on a tight budget this is the place to go to for fabulous hair.

Rob was fantastic - I called after getting off an early flight for the USA. Very clean cut, warm…read morecafe during the cut. Wonderful experience!

After having a couple of standard services and one that stuck our pretty badly, I was fortunate…read moreenough to have the business owner, Kate, contact me about my sub-par experience. She kindly extended a host of complimentary services (including one treatment which I had not originally received) to make up for the sour taste my last visit left in my mouth. My re-do services started with a separate 15 minute consultation with my stylist, Holly, to ensure we were both on the same page about exactly what I wanted and how it could be achieved. On the day of my appointment, I was warmly greeted by name, and offered several much-needed coffees. Then the magic began. Holly and I again touched base on the treatment and she re-consulted with another colourist on the best method and approach to produce my desired results. She was simultaneously completely professional and warm, and over the next 4.5 hours, she demonstrated utmost attention to her tasks and my (and my hair's) well-being. Holly is a self-proclaimed colour-fanatic, and I would wholeheartedly recommend her in particular to any of my friends looking to have a colour treatment. What really won me over was the absolutely divine hair and scalp therapy from their new rituals line of services, which consisted of a custom treatment application, scalp massage, eye pillow, warm towel, blanket, and a bit of snooze (if you can help it). In the end, I am completely pleased with how it turned out. I've finally achieved the look I been wanting for this last couple of months, and most importantly, I am impressed with the level of service I received from a 'salon of the year' award winner. Thank you Elysium team.

They make you give a $50 deposit on booking…read more My mum died and I couldn't make the appointment. Most rude receptionist. No sympathy or anything. They will not refund me the $50 deposit and all they said was "can you make Friday?" in a tone that was similar to "you are inconveniencing us". Most people would have walked away at this point but I gave them another chance. Booked it in for the Friday and the hairdresser that was going to do my hair left the salon and they were just going to pan me off any junior hairdresser working at the salon. And if that wasn't enough, in my grieving process I had the polite courtesy to call them that morning in regards to cancelling my appointment because I was caught up at work. And they ask, "can you just come to the appointment because our hairdressers cannot lose income. They rely on that back to back booked appointments because they need the money." There is bad customer service. But this is probably one of the worst I have ever experienced in a hair salon. Sometimes waiting times are weeks to get one appointment in. Not too sure why. I have been to some of the best hair salons in the world and they skill level you notice from the hairdressers are not particularly exceptional. Big thumbs down for me.

I called this salon to enquire if the could wash, dry, straighten and do a very simple style for my…read moredaughter for her Semi-Formal. I also advised she had very long thick hair. After being advised that they could do this and being assured it would only take 1 hr. I booked in. We arrived on time and were told to take a seat. I advised that we had a makeup appointment in 90 minutes. We were left waiting just over 10 mins. We were finally taken to the chair and asked what we wanted done. We were then told that for a style dirty is better! Maybe so but this 'style ' was simply 2 pieces of hair pulled around the back & held with a tie!! We were then asked if we had been quoted over the phone. We hadn't been! After walking away and chatting to someone else I was told $120 to straighten her hair!! Really..she had to consult for that! When I expressed my surprise...she said it was because of the length. This hair professional ( I use the term losely) then walked away twice more to quote other people. We didn't get what we asked for! When reminded of our timeframe she accused us of being late! I sat and watched as they told people to take a seat they'd be 5 mins...20 minutes later...they were still there. I would never go back to this salon and I certainly wouldn't recommend it to anyone. We were charged exorbitant prices for sub quality service

When I think of West End Brisbane, I think- cool, laid back, great food, culture, art, music,…read morefashion, good times and Hipsters! West end is one of my favourite places to be in Brisbane;What's not to love about West End? It gives soul to Brisbane. Adding to the already popular Boundary street, is a new hairdressers called Charlie'z Hair and Beauty. The owner Chalie has been in the industry for 13 years and has finally had the opportunity to open her very own salon which is very exciting. The atmosphere is warm and inviting and they also play great music. They offer complimentary tea, coffee or if you feel like something naughty, a wine or beer. Charlie and her team offers all your hairdressing needs including cut & colour treatments and special occasion styles, as well as tinting and brow waxing services at a resonable price. Charlie'z will also soon be specialising in vintage styles. The salon stocks the fantastic haircare ranges of KMS, Goldwell and Eleven. Charlie has been my personal hairdresser for many years now and i can confidently say she is one of Brisbanes Best. In a time when customer service can sometimes be hit and miss or never that good at all, Charlie has always maintained a very high level of customer service and is always cheerful and smiling:) By the way, she gives THE BEST scalp massage! So if you are looking for a fantastic haircut, or just a change and don't know where to start or what look you might like, look no further and pop into Charlie'z Hair and Beauty today for a free consultation. You will love her! ~ @happydiane xo

Charlie provides a wonderfully attentive, personalised service; she remembers your 'particulars'…read moreand provides a relaxed, no-fuss environment so that you don't feel bad turning up after a day at the office in desperate need of a style, but rather end up leaving feeling great. One of the best things about Charlie'z is seeing a girl enjoying her new space - her own salon, and working hard to make it a success. I'd recommend Charlie'z to anyone in need of a pick-me-up, but warn you - it's an addictive service ;)

I'm almost at the end of my 12 week program, and am feeling very confident that my hair will…read moreregrow, with the help of a very optimistic Carolyn! No other specialist has been able to regrow my hair healthily so far. If you have a hair or scalp problem, Carolyn is the person to see.

From the owner: Qualified hair replacement technicians to service all hair replacement systems, hair restoration,…read morewigs and hair extensions.

Excellent hairdresser - couldn't recommend more!…read more Went in for a change to balayage and get a trim. Got a lovely soft change from my quite dark brunette into a lighter chestnut brown, with few highlights through the bottom. Hair feels lovely still, and the price was fantastic seeing as I've got long hair (~$300+). Will definitely be back in a few weeks to go lighter and for another cut

From the owner: Your oasis for beautiful balayage, bespoke style cuts, smoothing keratin treatment and flawless…read morehair extensions.