I had service with Killeen Steam Cleaning. Worker came on time. Spent twenty minutes setting up, walking back and forth to the truck. He was in the three room job for 30 minutes. Only did one pass over the carpets. All was captured on cameras. I called to explain what had transpired, and asked for a redo of the work. There has been no response. Crickets read more

Killeen Steam Team - This is the finished work. The carpet was left with dirt streaks and stains half cleaned. Don't waste your money on this kind of service. - Carpet Cleaning Near Me - Killeen, Texas

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The service was prompt & professional. I highly recommend and will definitely be using your carpet cleaning service again in the future. read more

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Killeen Steam Team did a great job on our carpets. I would recommend them to anyone in the market for a good carpet cleaning. They also offer a pet enzyme treatment that is included in the total price. I called many carpet cleaning companies and Killeen Steam Team was by far one of the most reasonable. We will be using them again when needed. read more

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Pretty nice quality, fast service and not that expensive. Price was better than any other carpet cleaning companies. The person was professional when cleaning my room and staircase and he did it pretty quick. Carpet turned out pretty clean and smelling great. I will definitely make another appointment with them for the next carpet cleaning service. read more

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I love their work. Always quick and fast, and gets all my pet stains out! My house always smells fresh afterwards

I would give 0 stars if I could. I had an appointment today July 28th, and they accidentally set it for the 21st. They tried twisting it on me saying it was somehow MY fault. They did not try to help me out at all. I get mistakes are made but when you are a business and make a mistake, you fix it. They did not. They told my I'm SOL and they will come later. No discount, no nothing. DO NOT USE THESE GUYS, THEY WILL SCREW YOU OVER. read more

Such a great service!!! I originally made an appointment and had to cancel but they fit me in ASAP. I'm very impressed with their work plus they called and asked if they could come even sooner so that's even better for me. They called to let me know they were on their way and if I had any questions. i needed two rooms carpet washed and it o lt took them like 30mn. They even got a stain out which I thought they weren't going to be able to do. Once they were done they let me look around if I had any concerns and sent me my receipt digitally. Once again they did such a good job, the carpets look great and it was very affordable but over all they were very professional and nice. read more

Killeen Steam Team - Carpet Cleaning Near Me - Killeen, Texas

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Called for a appointment they were able to get me in the next day. Showed up on time was upfront about everything. Two rooms completed quickly. Respectful with both my husband and myself. Offered to come back later if anything we notice isnt to our standard. Carpets look good clean and smell from the roommates cat is gone. read more

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They were very professional and on time. My carpet smells great and looks great. Good price for a job well done. read more

Killeen Steam Team - Living room. - Carpet Cleaning Near Me - Killeen, Texas

I'm not one to write a review, but after my experience. I would like my story to be a cautionary tale for potential customers out there, if negative star were possible I would have use that. DO NOT USE Company or proceed at your risk. My points. * Supervisor assaulted customer with a wrench while on customers property. * Supervisor assaulted other person on property. * Supervisor was aggressive shouted at customer * Unreasonable * Did not perform the jobs listed on contract. (carpet not vacuumed, all 3 bathroom floors not swept or mopped, * They damaged my garage door damaged, not established if it was a deliberate or accidentally, there was no communication of that. TLDR In spite getting other quotes for a move out clean which were negligibly cheaper from other services, I procured their service with the intention of supporting a locally black owned business. On arrival in the morning, the supervisor insisted they would have to rescheduled because I had few items on the ground floor, and I suggested working from top floor down. He said I work the whole house, and I tried to explain I am from out of town and I needed to complete some items around the house since I will not be able to make it down. I proceeded to clear the items from the floor with 10 mins, I had scheduled a handy man to help with some work during an overlap time, some outside and inside, gave handyman what to do. This included putting up some blinds, painting backdoor, help with hot tub, finishing a small portion of the floor less than 2 sq ft. I assumed the handy would start from the back door, I drove went out. few mins I got a call tell handy man to get out so that I can do my job, I tried to call the handy man who didn't have his phone, couldn't reach him, in trying to make a turn to head to handy man to start from outside. I got pulled over, this supervisor started calling incessantly while I was trying to address and attend to the Police officer. While flustered I got to my apartment, I saw him outside with garage door ajar asked about the other cleaners, he said he dismissed them, because their work was done, that he was waiting to collect his money. Tried doing a walk through, majority of the jobs they completed were satisfactory, the rest were mediocre. None of the floors were touched, asked why the upstairs wasn't vacuumed, or bathroom he said those were in the carpet cleaning service (which is false per the contract), said he didn't touch the floors because the handy man were on his floor, handy man was at this point on the ground floor. For fear of any altercation, decided to pay, after which I told him calmly without aggravation the reason I procured his service, for the simple reason of support local black business and entrepreneur, at this point the situation turned to worse, he started the verbal abuse and while on customer's property. I was walking him out of the property to ensure, at which point I was going to apologize for how everything panned out, next I heard while on the porch, "keep talking and I'll do something to you", I stopped on my speech, to tell him you're on my property and that would constitute as trespassing, ignorantly his replied "I'm not in your house and is not trespassing, this is not your property" and went to bring a wrench with the intention to strike. After he left found my garage door and in fear for my safety called the police to file a report. Note to supervisor: Property extends to the curb, and also the drive way where you car was parked. Supervisor had also assaulted my handy man who felt his safety was compromised and wanted to leave Per the details https://www.killeensteamteam.com/dt_post/move-out-house-cleaning/ ND= Not Done D= Done PD= Part NA= Not applicable General D Dust Sills, Window Ledges & Wall Hangings D Clean all Ceiling Fans ? Dust all Blinds and/or Shutters, (they cleaned ones already installed) D Dust Baseboards and Door Trim ND All closets shelves will be cleaned (even though I told them they could leave the shelves but they should the floor that was NOT done) D All light fixtures cleaned inside and out PD Remove All Cobwebs, partly done but left another significant part (Clean Light Switches and Door Knobs NA Clean out Fireplace ? Dust and clean all air vents D Clean walls and doors of grease and grime D Clean windows (interior glass only) ND Vacuum all Carpeting ND Sweep & Mop floors (all hard surfaces) Bathrooms D Scrub & Disinfect Toilets, Tubs & Showers ? Clean Sinks & Countertops (Questionably done) D Polish Mirrors & Fixtures D Wipe Down all Cabinets ND Sweep & Mop Floors (all hard surfaces) Kitchen D Scrub & Sanitize Sinks D Polish Fixtures D Wipe Down Countertops & Cabinets D Clean Appliances Exteriors NA Clean Inside/outside of Microwave ND Sweep & Mop Floors (all hard surfaces) D Deep clean inside/outside of refrigerator (told them to leave) D Deep clean inside/outside of oven and stove PD Clean inside/outside of cabinets and pantry read more

Do not use this business. They do not clean blinds thoroughly (they only used a vacuum), nor did they clean atop kitchen cabinets, and evaded cleaning the garage. Unimpressed with their services and attention to details. Moreover, I had to hire another cleaning team on standby just to clean up what they did not. For a move out cleaning, the supposition is to clean thoroughly, which they did not. The owner of the company took the money upfront, and refused to come back and clean the spots that were of most importance. Bottom line, their work was not guaranteed or completed. K Smith Killeen TX read more

Killeen Steam Team was amazing! I needed a move out cleaning service due to selling my house and an upcoming closing but with household goods already being picked up I didn't have the means to clean the house myself. From the time I initially called to the time the service was completed it was a stress free and smooth experience. The house looked amazing and exceeded my expectations! Thank you Killeen Steam Team! read more

This is the third time I have used Killeen Steam Team to clean my rental property. Their prices are very affordable, and I have been pleased with their work everytime. read more

Terrible service! Paid to have my RV cleaned and they did a half job! I didn't check behind him because I thought he was a professional, I should have been more suspectful with the unmarked white van... but I didn't! Just went out to check the work and the entry way is dirty and they left a huge brown stain Beside the bed. I contacted the person and he said it's because the machine would not fit so it wasn't touched (no small upholstery attachments I guess) even though I paid for the upholstery cleaning, so I know he had an attachment that would have worked. Terrible customer service, they will not do anything to make it right when they are wrong! I will try to attach photos. Facebook marketplace got me on this one! Avoid!!! read more

The service with this company was great. It's my 2nd time using them and I will continue to use them. They did good work in good time. I had 4 rooms of carpet done at a reasonable price. I reccomend this company. read more

Killeen Steam Clean did our move out clean. They were easy to book and it was great that they are able to do the clean and the carpets as well. We were very happy with the results. Also while he was there he noticed a leak from our washer hookup and called us so we were able to deal with it before it got worse. The only downside for us were that we really needed our receipt same day for our rental company which did not happen. We had to call him twice to get it sent. read more

They say they do one thing on the phone but what they really do is just sweep and mop after a renter has moved out. Useful for some people but if your looking at a full house cleaning this company is the wrong one for you. read more

***** Updated review for most recent experience. 6/14/17- when I originally booked for the move out clean I was told that they guaranteed their work. If my rental company found anything that wasn't cleaned correctly they just had to call Killeen Steam Clean and they would go out and fix it. Well my rental company said the windows, walls, counters, and cabinets were not cleaned properly. They tried to contact the company and never got a call back or anything. So I now have to pay my rental company on top of the $200 I paid this company. DO NOT USE this company. They will screw you and be disrespectful to you. I have used this company in the past and had amazing service, so I decided to book them for my move out cleaning. The gentleman that I had dealt with before (I believe he is also the owner) was the one who showed up. He was very nice at first. I knew I wasn't going to be able to come back when he was finished so I paid and even tipped before hand. He walked around the house and said it should be no problem and should be finished in a few hours. I left, and was all the way across town when he called and very rudely said "there is a cabinet full of cleaning supplies and pots and pans, it's in my way. If I have to clean it out I will charge you $60." It was an honest mistake, we obviously forgot to clean out a few cabinets in the chaos of packing and loading. Ok, I explained to him my boyfriend was on the way and he would take care of it. He then proceeded to very rudely say "I need it out of my way now,otherwise we will leave and won't complete the job." WOW..I guess once this guy gets paid he turns into a complete jerk. He could've started in a different room and waited 5 mins for my boyfriend to get there to clear the stuff from the two cabinets. Moving is already stressful enough and this guy just made the experience that much worse. Before this experience I had actually recommended this company to friends..now I would not. Just another reason why I can't wait to get out of killeen..the people are just rude. Old review: I rent a house in Killeen and the carpet has got to be at least 30 years old(the owner refuses to get rid of it!). Killeen steam came and cleaned the carpets and it not only looks better, but I feel like I can actually breath better! They were so nice and helpful. My daughter had spilt scentsy wax on the carpet in one corner and he told me a trick on how to get it out. I will definitely be using them again...and again! Oh, and they were very affordable. I had one room and a hallway done for $35. read more

Great service! I highly recommended for carpet cleaning service and move out cleaning. They were very responsive and affordable. I will definitely be a repeat customer. read more

This company was my choice for a one stop shop for cleaning. They took extra care of my house upon moving out and took pride in their services. I highly recommend the steam team for any cleaning services. And for the price I know you will not be disappointed because I sure wasn't. I have moved a lot in my 14 years of being in the Army and moved three times in the Killeen areas and they are the best cleaning service I have used to date. read more

Killeen Steam Team did a move out cleaning with carpet cleaning and did a excellent job. They are the best at what they do. Having 3 kids and pets my house needed a deep house cleaning. They are professional cleaners who went right to work and completed the job flawlessly. I got my deposit back. My rental agency was so impressed they now use them for house cleaning and tile and grout cleaning. Thanks so much for Killeen Steam Team. read more

Professional and efficient! Best carpet cleaning service. We have 1 dog and 3 cats and I was very happy after our service. I will be calling for return services in the future. read more

Highly recommend. My last experience with another company was trash. This guy does a great job and is super polite. His machine actually scrubs the carpets instead of just doing the surface read more

They did an amazing job. I had my carpet and sectional cleaned. They took their time and cleaned every inch of my house. All stains removed. My sectional looks like new! I definitely would recommend them. Pricing was reasonable as well. read more

Killeen Steam Team are Excellent, Professional and Proficient. Make no mistake this team is also the most affordable. Other sites may lead you but pictures and Consumer feedback can be the difference. The home that I had been renting for more than 2 years had never had the carpet cleaned period. The carpet results were above and beyond my expectations. The Owner and his crew were on the scene before I could arrive, talk about punctual. The work ethics and results were spectacular. I couldn't believe the quality workmanship that was displayed and completed. I have to been honest, the delayed response is for, feedback quality due to awaiting the results/feedback from the Property Management and it has been longer than the thirty (30) days to give any definitiive reason to pay/elborate on damage they could have been my responsibility. Thank You, KST job very well done. read more

I want to make sure everybody knows of the horrible un reasonable customer service this company has, at least the owner. I had an appointment scheduled and that day it ended up the weather was not going to be good for a detail. Then instead of them calling at least the day before knowing the weather would not cooperate they call the morning of and tell me that it would be a week before they could do it next and was not considerate enough to fit me in on the next available day as a courtesy of their neglect and lack of customer service. The worst part was when I called to find out why I was treated the way I was and was not as a courtesy put as the next job to do the owner said he did not want to argue and he told me that he has plenty of customers and he did not need my business. I highly recommend if you don't want to be treated as a second-class customer to find another company for the services that this company provides because obviously customer service doesn't seem to matter to the owner. read more

Killeen Steam Team are very professional and absolutely worked a miracle on my carpets.

The appointment was on time, after a walk through the cleaning was begun without delay and was thorough and completed in a reasonable time. We were very satisfied and would recommend the service to anyone needing carpets cleaned. read more

They did an amazing job cleaning up my house when I moved out. The stress was high as ever With this move and they took it all away with an amazing clean house ready for inspection. Thank you steam team! read more

Killeen Steam Team is professional and provides affordable and excellent quality service. I hired Killeen Steam Team to clean the upholstery of a chair that had been completely stained by a spinach soup (the entire seat of the chair was stained). I did not think we would ever see that chair unstained again. Killeen Steam Team completely removed the stain and the chair looks like new! In additional, Killeen Steam Team was professional every step of the way - from my initial phone call to their office, to giving me a reminder phone call the day before our appointment, to on-time arrival for the appointment and finally, for the high quality of service they provided. Thank you Killeen Steam Team! read more

Gentleman was courteous and early, set the expectations of what he would be doing, performed a thorough job on both my couch and rug, and was out in under two hours. Quality of work was great - our husky pup had an accident all over our suede wrap around couch in our living room. It was really messy ...I will not gross everyone out with the details, just know it was very bad. We scrubbed it but didn't want to sit on it again until it was truly cleaned by a professional. Couch isn't dry just yet, but looks brand new; no discoloration, spots, icky pup fluids, or even dirty paw prints! Will be using again! read more

Best carpet cleaning I've had done to this day the price was incredibly low but the work was fantastic I'll make sure to be recommending them to anyone I know :) read more

They did a great job cleaning the interior of my car! They got into places that other companies did not. Best thing is they come to your house to clean your car. Price was affordable. I would use them again. read more