Ridiculous ! My sofa was put on his schedule 8 months ago. Text after text inquiring when it would be picked up. He always promised "next week for sure" and "next week for sure". Nope. I even went to the shop for a face-to-face to find out what was going on. Do not use this shop !!! read more

After having my 2 chairs for over 10 months and being unable to speak to anyone for months and no response to any left.physically appeared in store requesting return of my chairs. Was told were in storage so had to return again to find chairs on sidewalk in same state as when picked. Up except now moldy and full off spider webs. Would NOT recommend using. Cannot address quality of work since none was done customer service none existing never called with any updates contract initially signed over 2 years previously. read more

Buyer beware, if negative stars could be given they would. Based on the appearance of his shop should have turned around and walked out. So not judging book by cover boldly requested 3 cushions (2 sofa, 1chair) to be made thicker with extra fabric I had. He said it would be a month, so waited a few days extra and called. He said would be ready in another week. Picked them up and he had not reused the down feather wrap as i requested, said it was destroyed. This was important, so why didn't he call me? Remade cushion Quality looked iffy, but I just wanted to get outta there. Put cushions on furniture and what a shock! Too large, foam cuts under fabric were crooked and dimensions that should be the same were vastly different. Didn't trust him to fix it so took to someone else to repair. Comments from them: Reshape (recut) Sofa cushions foam, double wrap foam for more full look. Chair cushion had to cut new foam the original foam was so misshapen couldn't use. The foam and fabric wasn't to shape the cushions. All foam cushions were pieced and glued together and cut wrong. All fabric wasn't cut straight and cut short on front curves. read more

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Couldn't tell the truth in two years of trying to get some furniture reupholstered. Two full years of lies. "I'll have them done by next week." Lie. "I'll send pictures of the progress/status..." Lie. Excuses and zero progress. If you go into his shop, it's a pigsty, and should have been our first clue. Save yourself the frustration of even dealing with this guy. read more

So Happy to work with such a kind people. I had some odd requests and they did exactly what I asked them to do. Can't wait to bring my next project to them. read more

Had them reupholster a couple of chairs, and the fabric was frayed and coming off before they were in use for a month. Bad seems and crooked trim as well. Sorry to say. read more

This guy will hold your furniture hostage and may take years to get your furnishings back. He has had some of our furniture for over 2 years, has every excuse on why he cant complete the project. Guy is a sham! read more

Good communication however the kept telling me it would be done tomorrow and it took nearly a week.Was told if I could bring my couch cushions in Friday evening they would be done Saturday morning didn't get them until the following Thursday!That said,Brian did an absolutely beautiful job!He is a true craftsman and I would 100% use Kilpatrick's again and would highly recommend them! read more

Had our sofas redone about 8 years ago. Had problems them with seat cushions, and the problems have just continued. Staples used in the sides of sofas are coming loose. The arms of the sofas look nice, but you can just feel the wood underneath it, so it you bump your arm or your head on it, you're going to be bruised!! Was not like that when it was purchased 20 years ago! At the time our sofa was done, they also replaced the pillows, or so I thought! Always thought they were way too thin, but at least they were nice enough to put zippers in new pillows, so figured we could add more stuffing if we got tired of doubling up. Had milk spilled on a pillow this week and took it apart to wash. Imagine my surprise when I opened up the new pillow, to see my old one stuffed inside!! The entire old pillow, cover and all, because these had no opening in them. So they just took my 20 year old pillows and stuffed them inside new covers and told me I got new pillows!!! Unbelievable!! read more

We took four dinner table chairs and a wooden rocker that needed the cushions reupholstered. The dinner table chairs had woven straps for both the seat and back. The Kilpatrick people had several great suggestions about how to re-do them. They finished the work faster than promised and delivered them yesterday. The chairs are all gorgeous! They added some detail work to the four chairs that perfectly tied them in to the rest of the room. The craftsmanship is excellent, the materials used are top shelf and the chairs are much more comfortable! We highly recommend Kilpatrick and Sons! read more

Kilpatrick & Sons Upholstery was exceedingly patient with me while I searched for a month for just the right fabrics for my two chairs and pew cushion. Once the material was in their hands, they treated our two mahogany heirlooms with respect, and upholstered them precisely as I had requested. When Mr. Kilpatrick delivered them to our home, we were bowled over by the beauty of the pieces, and the craftsmanship that were applied to them.. The handwork is wonderful and the upholsterers obviously have a good eye for determining the drape of the fabric and the best way to showcase it. Our new chairs and cushion are now the showpieces of our living room. Kilpatrick is the only upholsterer to whom we will entrust our furniture in the future, and believe me, we will spread the word! read more