Dr. Scolaro helped me when I was having problems hearing and on my first visit, he spotted a csf…read moreleak. His staff was also very helpful to my needs. Thank you!

Dr. Scolaro was extremely helpful and answered all my questions about the cyst on my thyroid…read more After the surgery (which was scheduled very quickly and which I was grateful for), he even saw me on Thanksgiving Day. When I had to call him with a question on a Saturday, he called me back within five minutes of being paged since it was after hours. My scar is barely noticeable too which is amazing. There was another woman at my work who had her thyroid removed around the same time by another doctor and her scar looks much worse than mine. I would highly recommend Dr. Scolaro! Wonderful doctor and helpful staff.

Very professional staff and always so caring. Dr. Potocki is extremely knowledgeable and…read moreenthusiastic about his practice. He is always willing to answer questions and give advice when asked what he would do if his kids were in the same position. Thank you!

From the owner: Committed to Quality Care, Lubbock Sinus Doctor Adult & Pediatric ENT has one goal: to exceed your…read moreexpectations in providing excellent quality sinus and hearing services.

Recently had my first visit here. Dr. Potocki was very kind and thorough. He explained his findings…read moreand treatment plan at length. The staff is terrific.

It's no where near the quality it used to be. Expensive treatment that failed (as can happen) Any…read moreother Dr. I have seen for this condition will let the patient have at least 1 retry. The man was in a hurry and missed with injections several times. Last who is office manager is unprofessional; stated that "We'd like our money back too." after the failed procedure. Mischeduled appointments; calls not returned; listening to the lady butter up to the Dr. about their vacation homes - who cares? ...other unprofessional behavior such as... Overheard her at the check out counter griping about me at counter before I went back for failed appointment. Dr. is a nice man; but the caring is not there and I'm not sure why he trusts that lady to run the show. Worth the travel and expense for competency.

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

This is a copy/paste from a poor experience at Star ER: I do not recommend going to Star ER. I was…read morevisiting from out of town and got sick. I went to that hospital and paid my co-pay, just to be told by the doctor "you meet all the requirements for strep" and was sent on my way with antibiotics. The doctor didn't even run simple test like flu or strep. He checked my breathing with his stethoscope, that's it. I then received a $400 bill from my insurance. I will be disputing this. The next day, I was worse and could barely breathe. Since I was worse I had to visit the emergency room, again. I chose to visit Exceptional Community Hospital Lubbock. I highly recommend going to Exceptional. At ECHL, they tested me and I was negative for strep and flu. I ended up having a cat scan was advised I had an Peritonsillar Cellulitis. I was given morphine, antibiotics, and a steroid with advice to follow-up with an ENT. I'm still in treatment, having to see Allergist, ENT, PCP and a GI Specialist. Dr. Roger's and his staff were so friendly, patient and informative. I felt like they really cared. I had a $200 co-pay, which was steep for the unexpected burden on my vacation. I was able to set up a payment arrangement by paying something towards it and waiting for the bill. This relieved additional stress. I honestly feel that this hospital saved my life. Thank you Dr. Roger's and staff!!!!!! Notable: Fast service, caring, knowledgeable, and clean atmosphere.

They saved my weekend! My hearing aid broke last night. I knew it was a simple fix, but i had an…read moreearly flight and there was nothing I could do. I needed a place in Lubbock that was open after my flight landed. Livingston to the rescue! Thank you for changing the tubes and saving my weekend. I was terrified of being without my hearing aids for 3 days. Thank you, thank you!

I've worn competitions hearing aid before and was very disappointed. Livingston Starkey aids have…read morebeen life changing for me. Everything I was told here has been straight up and I'm very pleased with the results. Highly recommend this facility ...,, Thank You Dr Arp for you help and genuine concern

Brought my mom in to get checked out after a fall. They got us in quickly, were very kind and…read morethorough, making sure to explain everything and sent us to get more testing done with another facility to rule out some things. The staff couldn't have been nicer, helping facilitate communication between primary care docs and the MRI facility to help get us where we needed to go! For a freestanding ER, this one tops the charts in my book! The facility itself was clean and comfortable, and they treated everyone that came in with the same kindness and professionalism you hope for. If I'm ever in need of emergency services, this will be my go to place!!

ATTENTION ALL PARENTS: If you need emergency care for your…read morechild, seek it elsewhere! Do not enter StarER with your child. StarER was founded and ran by local doctors in Lubbock, and over the years our family has had great experiences with their care, kindness, and treatment. Those days are no more, as this emergency room is now not only not locally owned or ran, but is filled with the most irrational, ego-driven, incompetent caregivers you can imagine. On a recent trip for our eleven year old's injured finger, she (at eleven!) was not treated with kindness or compassion at all and got an inconceivable medical experience. The doctor, Dr. Dale Curtis, proceeded to talk inappropriately to her and over her, threaten us as parents if we didn't conform to his every demand, refuse to help us get to a hospital we, as parents, were comfortable with, refuse to let us even leave, and demand "he'd rather protect himself from a possible lawsuit" than care for what was truly at hand. The nurse watched us, as competent, caring, concerned parents, be ostracized, disrespected in every way, wrongfully threatened with CPS, and unjustly treated from the most immature, unprofessional and belligerent behavior by a young UMC EMT brought in by StarER, but she did not stand up for us or our daughter. NO ONE cared that from the point of arrival and initial start of IV antibiotics the 11 year old patient was improving tremendously...fever down from 102.3 to 99.7, heart rate down to 130s from 150s and significantly less pain along with more movement in the extremity. Doctor wouldn't even look at her improvement when it was mentioned. Nor, would he provide blood work results, when asked multiple times. He had an agenda to punish a little girl's parents for the answers to their questions about vaccines and our choice of watching the injury for a couple days at home before getting treatment. Words of wisdom, you should not be punished for your choices when you seek help. Your child should not be punished by someone in a power-trip position over answers to vaccine questions or the decision as parents to watch an injury until signs of infection show up (at which point we sought immediate care). You should not be subjected to medical punishment for your personal choices when you need an emergency room visit if you are not breaking the law (which we very much were not) and it's evident the child is not in danger in our care. No parent should ever, EVER experience needing help for their child and then wrongfully being threatened with a doctor's demands or CPS as only options. No child should hear or experience a doctor pointing at a mother from across the room exclaiming multiple inappropriate things including "you should do what's in her best interest." Not to mention the repeated, very inappropriate conversations spoken to and over her by a so-called professional. No compassion, no common-sense. Nothing but indignified authority. So, the finale is, we complied with the doctor, nurse and EMT all of which shouldn't have a license to work with children, for the sake of our own child. When we got to "competent care" at a real facility, our daughter was not only treated with kindness (as were we as parents), but, from the minute she was unloaded from their demanded ambulance transfer to the time we got in our own vehicle to go home was less than an hour!! Their threats, scare tactics and demands were not in any way in her best interest, nor medically based. With no additional IV antibiotics and oral ones started, she had no fever the next morning, had movement and no pain in her finger, and heart rate was never a concern because competent doctors and nurses know a slightly elevated heart rate and low-grade fever is the body's way of continuing to fight the infection the antibiotics are helping with. (The "dumb" mom tried to express that to Dr. Curtis, but he and his pride-filled arrogance (and bragged on medical license) cared more about punishing parents.) The second opinion didn't threaten surgery or loss of finger like Dr. Curtis, they saw the improvement from infection. They were very right; not him and his immature, unprofessional decisions and (literal) finger-pointing; punishment/money-driven tactics.. Turns out the infection couldn't cause the "worst-case-scenarios" Dr Curtis and his nurse asserted because it wasn't even in correct tendon to cause those issues. The finger was FULLY healed in 3 days including follow-ups with qualified professionals (that included compassion in their care.) These people have no business caring for anyone, especially kids. Parents, no one deserves what we went through. No one. Please don't enter these doors with your child. There are kind medical personnel out there, with medical knowledge. We finally found them at a complete different hospital. Please beware! The agenda, whether punishment, arrogance, or incompetent care is unacceptable on every level. (cont. in pics)