*Realtor review.* Buyers beware of who you choose at this office location. It's always tough to…read moreknow in beginning stages of choosing a lender/Loan Officer, but maybe this experience will help you avoid massive headaches. Typically, Fairway is known to be a solid lender and competitive option for Loan Officers. I've worked with several lenders, including Fairway (different offices) over the last 7.5 years as a full-time Realtor, some closings with them this year as well (2022). One that I closed a couple of months back (different office) was fantastic! To help him save face, I'll hold off on mentioning specific names of Loan Officers and other staff, but I'm in the process of a horribly messy transaction, where I represent seller. The buyer's agent is cooperative and making good effort... same with the buyer and seller. At the start, the Loan Officer, we'll call him "C" was professional, reassuring us all that the buyer's file was buttoned-up. I asked questions over a lengthy phone call, and things seemed to be fine. Communication seemed completely fine, but I always take that with a grain of salt since it's only the beginning. Well... communication and updates drastically changed once the buyer started to run into hurdles, closer to closing. I attempted to work with the Loan Officer to find a solution, same with his assistant. After about a week of no success, I reached out to management. This improved communication slightly, but after our first closing extension (now in need of our second), we (buyer's agent, escrow and me) get either 1) silence and no responses, or 2) written excuses of being in meetings and that they'd handle it soon later on. I DO understand everyone is busy. I DO understand we aren't owed to be treated like royalty, but if Fairway is providing little to literally no updates, there's no excuse. I've also voiced this to Corporate and the complaint department in Texas. I'm waiting on a call from someone else to hopefully better assist the borrower and all parties. By far, this has been THE worst Loan Officer experience in my entire career. I'm saddened and shocked that Fairway and it's support so far has moved so slowly to help. A solution to help the buyer close was fiiiiiiiinally presented on Friday, with Fairway letting us know the #s were off and that buyer needed $3.3k to close. The buyer's agent and I agreed to pay 1/3 each to help the buyer. We asked Fairway to chip in since we've been waiting on them, to cover an equal portion to help get this closed. After hearing zero updates, the buyer's agent informs me that Fairway has asked the buyer to come up with $1.3k more..... Fairway's portion. (Edit: Fairway now has agreed to cover $1.1k) I understand people make mistakes, people get busy and everyone needs to make a living. But, being a Realtor and lender is about customer service. Sometimes you need to take a hit for clients. You don't bury your head in the sand when things get hard, nor do you just disappear. I'm shocked at the way all of this is being handled and feel incredibly sorry for the buyer's experience and my seller waiting. Regardless of how Fairway might respond, I have all the unanswered texts, emails and proof that this service has been literally the worst. If you're searching for a lender, try a different office or different lender. The buyer's agent likely recommended this Loan Officer and he's having second thoughts after this poorly handled mess. We'll see if anyone ever responds and how this plays out. Happy to give more details if you'd like, as I'd love to prevent anyone else from going through this... fellow realtors, buyers or sellers. Lastly, if you read other random Google reviews of mine, you'll see I'm not one to just attack companies. I try to give fair reviews for the public to enjoy places, services or be aware of bad experiences. Based on other reviews, we just got the short end of the stick, but I wouldn't take a gamble with such a big process at stake. There are several other lenders and Loan Officers.

Erika Q was a trainer for a class I attended in 2018, in 2021 I had her and her team do a…read morerefinance. Professional and kind, she worked hard to get my loan closed.

Jason is an absolute pleasure to work with. Whenever I had a question, he was there quickly with a…read morecomprehensive explanation, complete with every option available. What a blessing to have somebody on your side looking out for you. On top of that, he had the best recommendation for a night out with the wife at an unforgettable restaurant that put us back in Italy. I highly recommend Jason!

Jason is a 5 star mortgage lender with experience from years of working at commercial HSBC Bank…read more His knowledge and expertise to find a solution when 99% of other lenders would quit or say it cant be done is what separates him from the rest of the world. He is a senior Lender at one of the biggest mortgage firms in the US as of now; HomeTrust Financial. He also has direct relationships with Mortgage Wholesalers to get his clients financial products that nobody else can. When you are looking for loan to make the most important purchase of your life, This is the kind of ACE card you want have in your back pocket. He is 5 Stars across the board. (6 Stars if they had it) He helped me and made my experience seamless and efficient. Cheers.. Taylor

Blue Square Mortgage has helped us with new home loans and refinancing several times. Mike Peacore…read moreis an extremely knowledgeable and personable broker who gets the job done. Getting a home loan can be a hassle, but Mike walks you through the process and helps out every step of the way. I have referred other people who have been stymied by big bank bureaucracy in obtaining a home loan. Mike almost always has an alternative that is a much better option. I would highly recommend Blue Square Mortgage.

When my clients need a mortgage they want to work with someone who is responsive to their needs,…read morecan offer a variety of products and is pleasant to work with. That's why I always recommend Mike Peacore at Blue Square Mortgage. Mike gets things done in a straightforward, professional and friendly way. He finds the best loan products for each person's need. My clients love working with him. So if you need a mortgage, give Mike Peacore at Blue Square Mortgage a call first. He's a good guy and gets the job done.

Mike was super easy to work with while navigating both our home purchase and subsequent refinance…read more He had the best rate with the lowest fees compared to the other quotes we received. And, we like to support local small business owners like Mike.

Mike at Westlake Mortgage has been a total game-changer for me, honest, low-pressure, and genuinely…read moreon my side. Two years ago he walked me through refinancing, knocked a full point off my rate, laid out every number crystal clear, and made the whole thing painless. Saved me serious cash without any surprises. Then this year he popped back up, had spotted an even better deal, another point drop, and didn't just wait for me to ask. He proactively hunted it down, explained why it made sense, and handled everything again. No sales pitch, no hidden fees, just real savings when it actually mattered. He's not out to nickel-and-dime; he's looking for the big wins that actually move the needle. Feels like he's working for me, not the bank. If you want someone who'll keep an eye out for you without the hassle, Mike's your guy.

Keith and team are amazing. They are fast and creative when problems pop up. I've worked with Keith…read moreon 3 loans/refinances now. I will only work with him from now on. Keith's team got my mortgage refinance finished in less than a month during the pandemic when the first bank failed to get it done in 6 months... I tried refinancing with a promotional offer during the pandemic. It was a disaster. The 1st appraisal had at least a 3 month wait but failed because the appraiser didn't feel experienced enough. I waited another 3 months for the "expert" appointment and he couldn't complete the appraisal either - The expert spent the entire time using the restroom and I had to clean it after... After 6 months with the first company and missing out on the lowest interest rates, Keith's team got it done in under a month!

Couldn't recommend Keith enough! His consultative approach is very thorough, thoughtful, and…read morenon-pushy - providing peace of mind throughout the stressful home buying process. Keith has a deep understanding of the mortgage market dynamics and was always willing to hop on a call to share insights and perspectives on the best approach throughout the process. Keith was able to secure a highly competitive rate while delivering top-notch service and closing couldn't have been smoother.

Working with Todd Chambers was great, I made him work for it though. All the terms were as…read moreexpected, even after the bank they were using tried to bump up some of the closing costs. All things are negotiable, to an extent.

I just financed my third loan through Justin at Arboretum. He's always been professional,…read morepersonable and has educated me throughout the process. I can be kind of a pain sometimes, and Justin has great patience and answers for all my questions. I highly recommend working with Arboretum. It has been a pain free, no surprises experience. In all three loans, it turned out more financially beneficial to me than I thought it would going in.

Craig Walker is a rockstar in home mortgages. He's incredibly knowledgeable, responsive, and…read moredependable. We've collaborated on several transactions over the years, and he always ensures everything moves forward seamlessly and on time. If you want a mortgage pro who genuinely cares about your goals, Craig is the guy.

Working with Craig was an absolute standout experience. From the very beginning, it was clear that…read morehe wasn't just trying to get a loan done -- he was genuinely invested in our interests, our goals, and what made sense for our family in today's complicated market. Craig has that rare combination of deep expertise and real-world awareness. He understands how fast things move right now, how overwhelming the process can feel, and exactly how to navigate every twist and turn with confidence. He broke things down clearly, anticipated issues before they ever became problems, and always made sure we understood our options. What impressed us most was how intentional he was about protecting our long‑term interests. He didn't push. He didn't rush. He guided. He strategized. He advocated. And he did it all with a level of professionalism and care that's honestly hard to find. If you want someone who knows the landscape, knows the numbers, and knows how to put you first, Craig is the person you want in your corner. We couldn't be happier with the experience.

They treat you like family and take care of you like their own, dependable team with up to date…read morefinancial information that benefits their client I have worked with Rich and his team for many years and they have given 100% every time Kelli is always there to take care of you and so many more to name .... All Star Team

I'm not sure how many years I've been going to Rich for my home loan and re-finance needs. Dealing…read morewith him has always gone smoothly and always being clear about the costs and schedules. As long as I'm in WA I'll continue to go with him.