This place is such a treasure. They are so kind and loving and generous here. I just wanted to…read moreleave this review and say thank you to the gentleman working today for his treat gifts, this is April and she was absolutely ecstatic for them.

I have been here a couple of times and have found their selection of merchandise to be very limited…read moreand had to go to Portland for what I needed. I am very familiar with the cost and quality of pet products from a wide variety of manufacturers and I have noticed that much of the merchandise here is way over priced and of poor quality. I also have found that the customer service here is not that great unless you are a friend of one of the workers. I don't support local businesses unless they carry quality merchandise at a reasonable price and provide good customer service. This business definitely doesn't earn my support!

On September 14th of this year we were camping at Cottonwood Canyon. We live near Portland & had…read morejust arrived at the campsite. My dog Walter was involved in a nasty little altercation with a friend's dog and he was slashed on the side of his ribcage by one of her nails. I could tell right away that while there was no blood, a stitch or two or three would be the optimal treatment. Unfortunately it was after hours and while it was an ugly wound, we didn't consider this an emergency enough to cause delays in life-or-limb saving treatment for other animals, so we waited until the following day. My husband took Walter to My Family's Pet Doctor. Conveniently for us, they had a cancellation that morning and were able to get him in right away. We're not doctors, and we are especially not veterinary doctors. But we stupidly assumed he would be getting a few stitches under local anesthesia. Welp, as it turns out, we were dumb, this wasn't how it was done. It was done using general anesthesia. Walter received 8 stitches along with a thorough cleaning & inspection of the wound. We were sent home with pain meds & antibiotics. I removed Walter's stitches 12 days later and the would looks beautiful. There were no complications & we had no concern about infection at any time. The entire process was just under $500. And while this is a lot of money I feel it was more than fair & was honestly expecting it to cost more. In general, veterinarians & veterinary staff are woefully underpaid for their level of education and the amount of emotional & mental stress they are subjected to on a daily basis. We don't have pet insurance but hopefully at some point it becomes mainstream so that the people that care for our animals can be compensated more appropriately without it feeling like a "racket" to pet parents. Anyways, we appreciate Dr. Katie Sowell and her team so much for getting our dumb pooch stitched back up. He's back to his handsome old self.

Through a soft-hearted family member, we acquired three "teenage" barn kittens - two males, one…read morefemale. I checked around for feral/stray cat neutering, none currently available. The I checked pricing for veterinary services from Hood River to The Dalles. The results were from around $400 to over $600 PER CAT; except My Family's Pet Doctor which was less expensive. I made an appointment for the female and caught her and also brought the less aggressive of the two males (company for her), took them to her appointment and after talking to the receptionist, asked if they could possibly fit him in too. Mainly because his procedure was simpler (and they are all such incredibly nice people), they fit him in! All of the staff are very caring and wonderful! Both kittens have tamed down remarkably and are now still together and doing well in a new home. I still have a barn cat (intact) . . . very friendly as long as it's on his own terms! I am so grateful to the staff at MFPD for their care, efficiency and kindness! -

Absolutely, hands down the best Vet I have ever been to!!…read more From the moment you walk in and are greeted at the front desk to entire staff..... very professional and very welcoming/friendly. I have been raising retrievers for many years and Dr Lee is soooo good! She takes her time and explains everything so well!! You can tell she sincerely cares!! Highly highly recommended her and her husband who is also a vet here!

The best staff ever! My mom has been coming here for over 14…read moreyears I now know why. They provide exceptional care. I made the mistake of booking an appointment with another clinic thinking I was making the appointment with CGVC. They did not turn me away they fit me into the schedule and took care of Lenny. I'm so grateful to them.

Emily is so lovely and, clearly, cares for her clients. The girls (bulldogs and pug) always come…read morehome beautiful, smelling good and feeling fancy. HIGHLY RECOMMEND!!

Amanda did a great job! My dog showed that she was well cared for with her and she looked and…read moresmelled nice..

Know my pets very well. Always looking out for them. When my Pitty hurt her ACL's they directed me…read moreto a surgeon to rebuild them. Always feel welcome.

I brought my dog in for a leg injury, and after two x-ray attempts with the vet tech and the…read moreveterinarian arguing in the back as well as my dog, screaming, the x-rays yielded nothing. Two weeks later, I take her to a different vet because she's not getting any better and she has advanced bone cancer and had to be euthanized. This office was filthy, i.e. blood droplets in the exam room and just general dirt and hair. I could have saved my dog two weeks of unnecessary suffering.

We contacted Matt 3 summers ago when we got a second dog, a German Shepard puppy, a rescue who had…read morebeen abused... Matt was incredible with her and Apollo the older German Sheppard rescue I have, loved him in a minute. He was fair and upfront with the price, no extra cost for training tools, my dogs loved Matt and his team so much that for the first time I felt comfortable leaving them instead of home with a dog sitter, we left them at NW Balanced when we left on vacation, I came back and dogs where happy and relaxed (and better trained) My experience in 2017, 2018 and this year has been extraordinary, my dogs have dietary requirements and sometimes suffer from anxiety, Matt accommodated all their food needs plus there was no anxiety in his care, could not recommend NW Balanced enough-to all my friends and their beloved dogs.

Very disappointing! I took my 18 month old German Shepherd to be evaluated by Matt for training…read more After he worked with him, he gave me 2 options to move forward: 1. Weekly training with me and my dog for $1200. 2. Train and board with Matt for 3 weeks for $4000. I told him I would let him know. I emailed him several weeks later to let him know I was choosing the $1200 route and was excited to begin. Mariam (girlfriend) emails me back to say that Matt is only interested in training him for $4000. I said we didn't want to spend that much and we're choosing the other package. She emailed back to say that if we can "get the funds" ($4000) to let them know and Matt will be happy to train him. Very condescending. I asked why I was given 2 options at the evaluation and now that has all changed?! I wouldn't even know the other option existed if he hadn't told me. She answered she didn't know, but she is letting me know what Matt is now saying. Matt never called me to explain. Bad business!

Eagle Cave pet camp have always taken great care of all our animals. They treat them like the…read morechildren they are to us. would highly recommend their service. Susan Tucker Maier

My 2 German shepherds (10 and 2) stayed at ECPR over Christmas. Let me begin by saying they took…read morefine care of my girls. They were both very happy to see us come back, of course, but seemed to be just fine. Both my dogs have spent much of their lives in daycare/boarding/dog parks/socialization of some type just to ensure they get their energy out. If you have a GSD- you know what I'm talking about! As I dropped off my two girls I took my senior (10 y.o.) in first and brought their food and supplies inside. She was taken immediately to the back while I got my younger girl (2 y.o. Puppy). The woman working the front desk comments on my younger dogs hyperactivity with a "I can tell this one will be difficult"- I remind her that she is a working breed puppy and is very excited to be somewhere new. It came across as rude to me, but I let it go. Online we booked the king deluxe suites stay for our girls. I read online they got a "minimum of 4 twenty minute stretch and potty breaks". If you want socialization for your dog you have to pay extra for that? My husband and I travel for work, and we have been all over the United States as a result. I have NEVER been to a pet facility that charges for socialization/play time, so we ordered some for each dog throughout their stay. You have no way of knowing if they got that play time. There is no live stream of the facility and I was never taken back to see where my girls were staying, another first. I also asked for photo updates or text updates of my girls while we were gone for 7 days/6 nights- I got one call and was told she would email photos of their Christmas party. I received an email but not picture was included. Additionally, their website mentions an "Eagle Caves Pet Resort Report Card" when I asked for the report card the front desk receptionist acted as though she had no clue as to what I was referring. When I showed her the website she said "Oh we've never done that". As far as pet care goes, this place does the job. Regarding customer service and professionalism, it could use some work. Attached you will find Greg's original response to my 4 star google review, then his updated response including name calling a former client. I highly suggest anyone considering this excuse for a dog care resort to finding anything else. Sincerely, Dr. & Dr. Todd

DON'T WASTE YOUR MONEY HERE IF YOU SUSPECT GRASS SEED INHALATION. Have been going to them for…read moreyears, since they were in a smaller clinic. Things changed when they built a fancy new building of their own on the river, and now it seems to be mostly a monetary focus. My friend is furious that they "let her dog die" and I had my own bad experience when I brought my own dog in for evaluation on a suspected airway obstruction. Instead of looking at the airway obstruction, they ran over $400 in various blood tests-including pancreas for some damn reason! When it came time to address the airway obstruction, they said they don't have the specialized equipment- which is the whole reason I brought her in. We live in the Columbia River Gorge, and this is a semi-rural vet hospital, and they don't have the expensive equipment to diagnose a simple grass seed (which can be deadly). When I asked why they don't have the equipment I was told they just can't afford it, and nobody there is trained to operate it anyway. I told them I thought it would be a good idea to get this because grass seed problems are very very common around here. Apparently the nurse didn't like my audacity to suggest what I would like to see in a vet, and had the owner call me back and tell me off for 10 minutes, then tell me to come and pick up my sick dog - that they would not treat it. Wow. Just kicked a sick animal to the street. They were very careful to hold my pet back until I paid. Imagine, kicking someone out of your practice and expecting payment! But it showed me their priorities and that they do this OFTEN. I understand owners are upset when their pets become sick, and I wish they would also, and show a little compassion. Nope- out the door with you! Update: She was taken to another vet, who quickly noticed a swollen neck, so they put her under anesthesia and checked out her airways- what I wanted Columbia to do! They found no obstruction, but he as a type at inflammatory laryngitis cats get, and an experienced vet would know about. Treating with cortisol. I really feel like Columbia run all those vague tests to run up bills, and they started doing that when they moved into their new fancy building. It's so transparent. The young vets just starting out have no idea.

I have a rescue named Mindy. She was abandoned in a barn and her entire body was one huge mat of…read morehair. The folks here shaved her and gave her a thorough checkup. They are awesome. Mindy was in friendly, caring, capable hands.