I've had multiple issues with this daycare.
I never see any staff wear masks in the facility. EVER. You're working with people's children, you should be protecting them especially in the middle of a Pandemic. They don't sanitize their pens frequently. Most of the time you're having to used a pen that's already been labeled "USED". It's nasty.
I have a four month old baby boy. On TWO occasions, when I went to pick him up, he had no socks on his feet. The first time, the owner Sandra lied and said "That's how he came". I knew she was lying because he was dropped off around 8am. She doesn't arrive until after 9am. When I called my boyfriend he assured me of course he put socks on our baby. I let it slide. The second occasion, my boyfriends grandma went to pick him up and behold, no socks on his feet again. His feet were ICE COLD. He was three months at the time. What the heck? Here Sandra is again... "That's how he came". My boyfriend sped down to the daycare and had her pull the camera footage of that morning showing my son coming in my socks on. She went to the baby's room and found his socks put on a shelf. She came out and said "The teacher must of forgot to put his socks back on". How do you look at a three month old baby without socks on and still forget? Feel his ice cold feet and still forget? Or is because your staff is not properly watching these infants and young children.
Next, I was about 20 minutes late picking up my little one due to a miscommunication with my boyfriend. When I walked in the daycare, I immediately started apologizing. Sandra had a dirty look on her face and told me "It's going to be $105.00." I asked her for what and she told me "That late fee for the teacher having to stay". I said okay, I had no problem paying. But a couple days prior, Sandra was speaking to my boyfriend about his cousin and how his cousin is always late picking his children up. However, Sandras been interested in doing business with them so I told her, "I hope you're having all parents pay late fees and not picking and choosing". She told me I needed to worry about my own child and I told her I would go ahead and withdrawal him. She said "Oh he needs a two week notice. It's in the contract you signed" and then she did a sarcastic smirk. Then she proceeded to tell me I needed to pay last weeks daycare and this weeks. I immediately said "No, his daycare was paid last week" and she kept trying to say it wasn't. I then asked her to pull the camera footage and she said "You can come back tomorrow during our hours of operation, 6am to 6pm, me and my family are going home".
I said okay, called my boyfriend and let him know. He worked right down the street so he drove to the daycare in 2 minutes. When he went to the door, she wouldn't unlock it, instead she wanted to be petty and talk to him through the glass saying she's going home and he can talk to her another time. So we left.
Not to mention, when she brought my son to me, she put her face LESS THAN AN INCH AWAY FROM HIS, NO MASK ON and started talking in his face saying "Bye. You look like a little Eskimo." Are you in your right state of mind to be in an infants face with no mask on, in the middle of a pandemic talking and smiling that close to him??
Very unprofessional. All around. And dirty. read more