We have been using Wagner for many years..our house...both our kids homes....very easy to deal with…read moreand stand by their work....everyone is so easy to work with

I do a lot of research before I have worked done at my house. I found that Wagner looked like the…read morebest. I used them and am extremely happy with my results. I would highly recommend using them in the future.

First of all they were running late. My appointment time was 12:30-2 pm. The guy showed up at 2:30…read morepm. When he arrived he was pleasant enough and very thorough with his work. The installation of my carpet was superb. The quality of the carpet was also fabulous. The issue I had was after the installation, the owner Gabe changed the price he quoted me. I was quoted $386 and I told him I would dispose of the old carpet. Why did I end up paying $180 and $220??? I was told that taking up the carpet was not included. That was never explained to me over the phone. Yes, it was a few dollars, but that is not the point. It is the principle. Professionalism is what I expected from beginning to end. Not lateness without a phone call and no hidden fees. I am sure you will understand this review Gabe. I am sure you would not like this done to you either if you were the consumer.

I have never dealt with a more unprofessional business. Don't even waste your time, I can't believe…read morethey're even in business. I will start out by saying the installation quality was very good and our large master bedroom was completed in one day. That was literally the only positive of this experience. Ordered the carpet in mid-July, was told 1 week, maybe one and a half max. Two weeks go by, I hear nothing from the store. I call back and the owner Gabe begins blaming a shipping delay and says should be in within 4 days. That day comes and goes, no update provided. I call again and again, shipping delays etc. etc. Haggled with the owner to give me some sort of discount, to which he finally agrees. In the end what was quoted as a 10 day project (from initial ordering to installation) turned out to be over a month long ordeal. To make matters worse, the receptionist 'Jordan' is completely unprofessional and beyond rude. She called less than 48 hours after the job was finally completed telling me I "still hadn't paid". I called her back to remind of how long I had to wait and that I would pay by the end of the week. Instead of apologizing for the delay, she yelled at me and proceeded to talk over me until I hung up on her. She tried to immediately call me back, which I obviously declined. She then left a message telling me I can't "disrespect her and that I can't talk to her that way" before placing me on a minute long hold...on my voicemail. Appalled is the only word I can use to describe the treatment I got from this business. I have told no less than 5 people to NEVER do business with this company and I hope 5,000 read this review. GO ELSEWHERE.

Used Martins a third time to install wood floor in another room. Steve did an outstanding job with…read moreinstall, and Martins was very good with timing as I booked a specific week for work given the room was my home office. Very happy with results.

Very pleased with Martins Flooring service. I had them install a new laminate floor in what was to…read morebe a laundry room. I was guided very well through the process, beginning with a very helpful visit to my house for measurements, and then a trip to their showroom to choose the flooring and get an estimate, which was very fair. The whole process was smooth and professional. The installer was friendly and efficient, went right to work and finished the room in one day! I love my new floor and I would definitely recommend Martins for exceptional service and high quality flooring and installation.

It is out of business. They did make an outstanding woven carpet. Known around the world.read more

It's not cheap by any means, but the service is excellent, the selection is pretty decent and the…read moreprices are fair. Definitely recommend this place if you're in the market for braided rugs or other similar floor coverings.

Highly recommend Carpet Crafters! Shane is dependable, meticulous and a master craftsman. I had a…read morefew projects and could not have been happier with the results. It was a great experience working with such a professional.

I was looking to replace carpets in two of my bedrooms. I got a few estimates, one being home…read moredepot. Shane, from Carpet Crafters, was the best price. I don't use price as my final determination. I also checked his reviews and they were all excellent. Shane came over my house to give me an estimate and show me some carpet samples. He was very professional and polite. I chose my carpet, put down a deposit and Shane told me when he expected the carpet to come in. He did advise me that there might be a delay due to supply chain issues. While waiting for the carpet, Shane was easy to get a hold of and he was very communicative. The carpet came in when he thought it would and we scheduled the install. When Shane arrived to install the carpet he was very careful and meticulous. He put down clean gripping drop cloths wherever it was necessary while he worked. He made sure that his tools and carpet weren't in the way of foot traffic. Shane is a hard worker and you can see the pride he takes in his work. He completely moved our bedroom furniture, removed the old carpet and pad and installed the new carpet, and replaced our bedroom furniture, in one bedroom, in one day. He not only installed the new carpet but he fixed a squeak we had in the floors of both bedrooms. Shane made sure we were happy with the furniture placement and was very careful moving it. The next day, Shane removed the furniture, removed the old carpet, installed the new carpet and replaced the furniture in our smaller bedroom/office, in a half a day. The products Shane uses are top of the line, unlike Home Depot and he goes above and beyond when installing the carpet. Shane is professional and trustworthy and does incredible work, you won't be disappointed.

I had 3 rooms that failed installed by Lowe's in 2018. They…read moreonly give a 1 year install guarantee I did not want to go through the buoracacy of a big box store. I called Scott he explained he just had a knee Replacement and was hurting and would get it done for me. Next day Scott with 2 canes and his helper AJ came and Scott insisted he walk up 13 stairs To get the job done. I live In Simsbury a good drive away. I set him in a chair in the doorway and he gave AJ the plan In 2.5 hrs job was compleated and Scott 70 plus years old 2 canes with me in the front walked down 13 stairs to his truck. His company 45 years old AJ and Scott should get A Medal!!! Never seen more determination in a human in my life. He has a showroom in Hartford and does Everything in flooring you will Love Him Thanks for reading this I was compelled to Thank him any way I could.

From the owner: We're a family owned, full-service flooring company providing expert installation of all flooring…read moreapplications and quality customer service for your home or business for more than 3 decades. We also provide restretching and repair services.we remove carpet bubels and wrinkles. Please visit our showroom at Pro-Source, Murphy Rd., Hartford, CT, for a wide selection of residential and commercial flooring products. No job too big or too small!

Bill Radner saved the day! His knowledge of imported rugs and access to exactly what we needed made…read moremy customer so happy! They have a great professional staff and a lovely showroom for flooring and tile. Thanks Bill!

Extremely disappointed. When quoted and measured, was told something that was not installed…read more Stated we wanted we wanted trim to look "exactly" like the other side! Was told sure we can do that. Then the installer said we can't after the floors were put in. How can you tell someone your going to do something they asked for and then after it's installed, told you can't. Lack of communication. Floors were not clipped together entirely. Dishwasher floor panel was ripped off and can't be put back on. Baseboard under cabinet was cracked in half. Door entrance flooring was cut too short so filled with caulking (could see mat cushioning). When did caulking noticeably enlarged gaps become professional work? Extremely frustrating. I asked the owner, who is a friend of my father to come take a look and see the work done, but sent his worker. Would never recommend. Living with it 5 months later, still disappointed. See pics

These guys (Alex and Emil) were great. The office constantly kept me informed, provided all…read morenecessary papers for the HOA, set a date, kept it, arrived on time and the garage and basement look great! I would highly recommend them. Sally R

We had our garage area and patio which is all one area done. It is nice BUT I want to WARN…read moreABOUT THE SLIPPING POTENTIAL. It is REAL when it gets wet it is very dangerous to anyone walking on it. We have had a few people slip, including ourselves thank goodness nobody has gotten really hurt YET. I wish we had known more about the hazard before we had the outside area done. As far as the installation went, the young men that were here were all very considerate and very good at the job. I just wish somebody from the company Warned about the SLIP potential before we did it. I am 73 and my husband is 79. We do not need to fall along with any of our company that may visit.