I have been challenged with renovating my husband's bathroom for years. He doesn't embrace change and since he works 12 hour days, he wants to come home, eat dinner and relax. Can't blame him for that, but his bathroom has bugged me for years so I sent him on a golf trip with 7 of his buddies earlier this month for 9 days. I called my contractor of choice and unfortunately he couldn't gut the bathroom during my husband's trip. But, he did refer me to Nico at Wagner Rug. I called Nico and he came out the very next day, took measurements and assured me that he could put in a new tile floor and a new tiled walk in shower within my time frame. He invited me to come to the showroom to pick everything out and as soon as I walked in, he greeted me warmly and brought me to the tile section. The very first piece of tile on display was perfect (they had hundreds of samples). When I told him it was perfect, he smiled -- I knew he hand picked the floor tile, matching shower tile/shower floor and matching border/niche just for me! I gave him a deposit and scheduled the job when my husband would be gone. Now getting a contractor to gut the bathroom was a different story, which I won't get into here, but because this contractor was "a 30 year professional" I hired him to demo the bathroom. He had more than 6 weeks notice to schedule me in. He texted the night before and postponed the demo; three days later he showed up and worked a total of 7 hours (he was here an hour, left and his helper worked until he got picked up at 4 pm) and assured me he would be back the next day. He insisted I pay him 80% of the job in cash upfront, which I naively did. Well, he never showed the next day or the next or the next and kept telling me he would be back to finish the job when he could. Needless to say, he never did and Nico had to adjust his schedule to accommodate this mess. In the meantime, I got someone else and paid him cash, but at least it was done. Wagner Rug uses a superb gentleman named Dave to install the tile. He was polite, professional and most importantly, he showed up when he said he would. He even worked a Saturday to get the job done in time for the plumber to finish with the fixtures. I used Richard's Plumbing and they were spot on. In fact, when they installed the toilet, they told me that the floor was perfectly level and the tile was professionally installed. Nico knew of all my frustrations with the contractor and was very helpful and comforting during this process. I won't ramble on, but I want people to know if you are looking for a professional to install your tile, I very highly recommend Nico and his team at Wagner Rug. His price was reasonable, but more importantly, his service was superb. I would also like to mention that since I had a new contractor he made it a point to come back to the house to tell the contractor exactly what needed to be done. Now that is service! read more