I collected pool update bids from several companies and chose Petri based on their customer…read moreratings, competitive pricing, ability to start the project fairly quickly and the professionalism of Mike Rakes who did the estimate. Before Petri started the project Brennan, assigned as my project manager, stopped by to meet me and check out the pool. Like Mike, a professional guy with solid, knowledgeable answers to my questions. Project-wise we missed a few days due to rain/thunderstorms but things generally ran to plan and Brennan routinely kept me informed of progress, next steps, timing, issues, etc. A really professional guy and an outstanding service provider/project manager. The one "surprise" was a leak caused by a repair company's attempt at a fix ten years prior. It didn't show up on a pressure test and as it turned out I couldn't have reasonably expected Petri's plumbers to detect it. Long story short the prior company had clearly done a shoddy repair job which led to a faulty pressure test reading. The resulting leak became obvious after I'd paid Petri's second invoice and all concerned were confident all leaks had been detected, fixed, and paid for. Imo it's now obvious that the old botched repair job caused most of my pool issues since 2012. Brennan ensured the leak was repaired quickly and, given the circumstances, at a fair, reasonable price. Imo Petri, while not at fault, proactively and professionally managed this issue to quick resolution. The project wrapped up today and our pool looks great, we're very happy with the project and would gladly recommend Petri to anyone in the market for a pool update. These guys are professionals. Ray

Plays a mean game of dodgecall. I have had issues with this company since they resurfaced my pool…read more The plaster is now coming off in chunks. Looks like the bond was either not applied correctly, didn't get time to dry before the next layer was added or just poorly applied. I am not a pool professional, but I can now see the layers on the chunks of plaster off the bottom of my pool. I was unimpressed after about 6 months after the work was first completed. Trying to get a response after money was paid was impossible. May be good for pool cleaning, but I would NEVER invest in having them do another major pool job.

New pool owners. Startup after build went well. We agreed to do the pool service with Ryan. He sent…read moreout who he describes as his lead tech to service our pool every Thursday. That guy, Neal, is absolutely horrible. He seems like he just tries to see how quickly he can get out of there, doesn't care if the job is done or not. He was at my house for 8 minutes today and last week was around the same amount of time but then sends an email outlining what all was done . Service is to include vacuuming. He has lied twice saying he vacuums but have it on camera what was done. Bugs are still in the pool just as they were before he got there. We have canceled already but they were supposed to finish the month out but seems pointless cuz Neal does nothing anyway. Stay away from this company

Tanya called to get us set up, listened to my questions and set extra time for our pool school…read moreappointment which gave our tech plenty of time to go through everything with us thoroughly. She was super responsive when we reached back out later for something else. Jesse taught our pool school and was amazing! Explained things in a way that was easy to understand and was incredibly patient with our new pool owner questions! We felt more confident after spending time with him.