I love this place, they have the city's finest RMT's, being a 55 year old athlete, the deep tissue…read moretreatment i get here is integral to my recovery, and keeping the injuries away. My RMT, she is one of the finest RMT's I've ever had, if not THE finest, i get amazing treatment here. The staff, They are super nice, they are professional and very personable as well. Massage Matters also direct bills to your insurance provider as well, which makes my visits wonderfully simple. I really look forward to my treatments here, what a great place, i'm so glad i found them!

I started coming here as a family member recommended it to me. I have had massages here from a few…read moredifferent RMT's. I usually request Latysha as she is great at focusing on sore spots and is really kind and warm. If you do the monthly membership, it's $70 for a 60 mins. massage. Booking online is a breeze and they bill your insurance company directly. Everything is just really well organized and run. Front desk staff have always been friendly, not to mention their tiny dog who you might see in the reception area! The facilities are clean and spa-like. They always have some kind of cucumber or fruit water at the front which is a nice touch. I've been coming here for about half a year and have no complaints. Would recommend this to those who are looking for an actual therapeutic massage, rather than just a "relaxation massage". I.e. the more questions you ask or information you can give the RMT, the better they will tailor your treatment to help with particular areas of discomfort. They will often give you stretches to do at home or other lifestyle modifications to optimize your posture and mobility.

I've had one massage and three facials at this location. Massage and first two facials were good…read more In fact, first two facials were *great*. But I guess it was the woman doing it rather than the place. This most recent time I went, it was a different woman who was very nice but made a huge mistake. She used product to remove mascara from my eyes, but then didn't remove my mascara. Tons left at the end. Then she added so much product TO MY EYES that I couldn't drive home. My eyes were watering so badly that I couldnt see and I had to wait more than 10 minutes while constantly tearing up and wiping, tearing up and wiping, more tears, wiping, wiping, wiping... extremely uncomfortable. Note: The product didn't sting. This wasn't an allergic reaction. This was what would happen if you put a gob of hand lotion in your eyes and then tried to drive (or do anything, really). Even if it's gentle lotion, why is it IN YOUR EYES? Why would that ever be ok? My skin was nice the next day and my eyes recovered but this really made me mad and seemed like common sense. A drop-in facial at Hand & Stone costs $130 after tax and tip. For this price, I shouldn't have to come home and wash my eyes out.

Lovely massages and facials. I come here regularly at least once a month for either one of them. I…read morelike that they use Dermalogica skin care and the manager is really nice. Highly recommended.

I was not certain but still tried. Really nice experience, good for my back, will come back again.read more

A transcendent massage experience. I've had countless…read moremassages over the years, but my recent experience at Bahn Thai massage was truly exceptional. From the moment I stepped into the serene ambiance, I knew I was in for a treat. The masseuse was incredibly skilled and intuitive. Their techniques were masterful, effortlessly melting away tension and stress. I felt a deep sense of relaxation and rejuvenation, as if my body was being reset. The pressure was perfect, and the massage was customized to my specific needs. I left feeling lighter, more energized, and completely restored. If you're seeking a truly transformative massage experience, I wholeheartedly recommend Bahn Thai massage. It's a healing sanctuary that will leave you feeling blissful.

Mmmm meow my facial had me purring. I am feeling super zen right now. I liked the product they…read moreused, it smelled great and my skin feels refreshed. Just sitting in the lounge now enjoying a coffee in my robe. Which is my favourite part of spa going. The decor is a mixture of pottery barn meets flower shop. Light, bright, and open, very sweet. I prefer a little more of a dark candle light zen vibe, thats personal choice though. The lady who did my treatment was lovely and knowledgeable, she was great with extractions, I could tell she was well trained. Will be trying the pool shortly but it looks amazing. I think this would be a great place for friends to have a spa day. Overall good experience. Update, just used the pool, jacuzzi and the infrared sauna. Amazing!! My body is completely relaxed and I am loving this. Minus the lady who is in the pool making tons of splashing noise doing laps right now . Shhhhh lol Can't wait to try other services.

Their only saving grace is the free glass of wine for checking-in on Yelp…read more My massage from Elena was terrible. I hadn't asked for a hot stone massage but she proceeded to rub a stone all over my body. I told her to focus on 1 area but ended up getting a full body. On top of that, I let her know that the pressure was not enough and she lectured me that I should let her do her thing. Overall, just a bad experience. I had also written a complaint when checking out which was supposed to be passed on to their manager. I received an email a week later with an apology and an offer to make up for it. When I tried to set something up, they ghosted (Diane Jacques was the contact who is supposedly the Director as well). Bad massage. Bad customer service. Will not return nor recommend.

I never started caring about my eyebrows until I was in my early 20s and one of my roommates…read morepointed out how ridiculous they looked. Who knew? I've been blessed with fair body hair and never really considered that my eyebrows did in fact resemble caterpillars with bad comb overs (my description, not hers). It's not that they were too big or bushy (I personally like the thicker eyebrow look as opposed to super skinny "surprised" eyebrows that some ladies sport); they just had no discernible shape and (after 20 some years) were in need of a good clean-up. Ever since that initial eyebrow awakening, every 6 weeks or so and I need to seek out assistance in keeping my brows neat and tidy. I used to attempt plucking, but I think there are few things in the world (other than maybe calculus and tightrope walking) that I am worse at than plucking my eyebrows. So waxing it is. I started going to Camden after my much loved Ra Sun Spa shut down ages ago, taking my favourite aesthetician with it. I tried a bunch of different options (walk-ins at the Eaton Centre, Groupons at random spas throughout the city, etc.) until I settled on Camden spa for my eyebrow needs. My choice boiled down to two things. 1) Location and 2) Consistency. In terms of location, they are right around the corner from where I work, right in the heart of the city. Sometimes I call and they get me in for an appointment within a couple hours. I literally excuse myself from the desk, walk for 30 seconds, get my eyebrows waxed, and return before people even realize I'm gone. It's awesome to not have to wait for ages for a simple procedure like brow fix. In terms of consistency, it doesn't matter who among their staff does my eyebrows, they turn out great. I literally never request someone specific. I just walk in and whoever they put me with, I accept. And every time I leave with neat and tidy eyebrows without much pain to both my face (I'm looking at you, threading), and my wallet (less than $20 each time after tip and tax). I really can't speak for any of their other services (I had an unmemorable mani-pedi with a gift card a few years back), but I do highly recommend this place for your facial waxing needs.

Before booking a facial, I looked up Google images to check out the interiors of your spa, since…read morethere were no pictures of the interiors on your website. I also looked up a review posted on a website from years ago (attached). What I saw when I actually visited in person for my appointment is what I can only describe as something I would have NEVER wanted to set foot in. It looked like a shady dentists office, with a single massage chair, bad lighting, dirty and old furniture, and overall not a place I would have ever wanted to find myself in. Why this was not advertised on the website is something I'm still thinking about? If you moved locations from King to Queen street, maybe your patrons should know? The lady who did my facial seems inexperienced. I didn't quite like the products used, the tools (for the infra current, extraction etc), or something as basic as eye coverings or head band. My hairline on the front was doused in product since she didn't use a head band, and used a tissue paper of some sort. She spent the entire hour and a half adjusting the paper. Extractions we're not performed well. She had a blade of some sort which she rubbed on my face multiple times seemingly to get rid of the dry skin. I left the spa disappointed in the ambience, the service, and the quality of the facial. This was also the most expensive facial I've ever done (150$ and above?), for the worst experience of my life. I would like to hear back from the owners on what kind of business you're running, and why there was no transparency in the whole process.